<p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are looking for a motivated Help Desk Engineer II/III to join our dynamic team in Conshohocken, Pennsylvania. As a trusted IT Consulting and Managed IT provider, we are dedicated to delivering personalized and efficient service to our clients. This role involves supporting a diverse range of technologies and systems, ensuring businesses can operate seamlessly and securely.<br><br>Responsibilities:<br>• Deliver technical support for Microsoft business applications and various line-of-business software to ensure smooth functionality.<br>• Diagnose and resolve hardware issues for workstations, servers, and printers.<br>• Troubleshoot and maintain network hardware, including switches, routers, firewalls, and wireless access points.<br>• Implement and support network security measures to safeguard client systems.<br>• Manage and provide technical support for VoIP systems to ensure reliable communication.<br>• Administer Active Directory tasks, including user management, organizational units, group policies, and trust relationships.<br>• Oversee backup and disaster recovery systems to prevent data loss and ensure business continuity.<br>• Assist with basic support for VPNs and Remote Desktop Services to enable secure remote access.<br>• Monitor system alerts and respond promptly to service tickets using designated tools.<br>• Participate in a rotating on-call schedule to provide after-hours support when required.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for a skilled Support Project Manager/Lead to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will oversee project management initiatives, ensuring effective collaboration across teams and the successful delivery of project goals. This position offers a unique opportunity to utilize your expertise in Agile Scrum, project management, and content management systems while contributing to meaningful outcomes in the healthcare industry.<br><br>Responsibilities:<br>• Lead project planning efforts, ensuring objectives, timelines, and deliverables are clearly defined and met.<br>• Facilitate Agile Scrum processes, including sprint planning, stand-ups, and retrospectives, to maintain team productivity.<br>• Oversee the implementation and maintenance of content management systems (CMS) to support project goals.<br>• Collaborate with cross-functional teams to identify and address challenges, ensuring seamless project execution.<br>• Monitor project progress and adjust plans as needed to meet evolving business needs.<br>• Provide coding-related guidance and support where applicable to ensure technical alignment with project requirements.<br>• Prepare and deliver comprehensive project reports to stakeholders, highlighting progress, risks, and mitigation strategies.<br>• Ensure adherence to industry standards and project management best practices throughout the project lifecycle.<br>• Mentor team members on Agile principles and project management methodologies to foster a culture of continuous improvement.<br>• Coordinate with external vendors or partners as necessary to achieve project milestones.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p><strong>Job Title:</strong> Technical Project Manager II (Agile, Scrum) – Contractor</p><p> <strong>Location:</strong> Philadelphia, PA (Hybrid – 4 days onsite per week)</p><p> <strong>Duration:</strong> 29 Weeks</p><p> <strong>Employment Type:</strong> Contract</p><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled <strong>Technical Project Manager II</strong> with a strong background in Agile and Scrum methodologies to lead complex, enterprise-level IT programs. This role requires a strategic thinker and servant leader who can drive cross-functional teams toward successful delivery of technical services and software solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage one or more enterprise-wide IT programs consisting of multiple projects.</li><li>Develop program strategies, business cases, and high-level project plans.</li><li>Ensure integration and alignment of projects with business goals, adjusting scope, timing, and budgets as needed.</li><li>Provide coaching on Agile processes and tools to team members.</li><li>Enact and uphold Scrum values and practices across teams.</li><li>Deliver projects on time, within budget, and aligned with strategic objectives.</li><li>Track key milestones and recommend adjustments to project plans.</li><li>Communicate program strategy, direction, and changes to IT and business leadership.</li><li>Partner with senior business leaders to identify and prioritize IT opportunities.</li><li>Manage technical service engineering programs to meet product/service objectives.</li><li>Coordinate across engineering and development teams to ensure successful deployment and sustainability.</li><li>Identify delivery risks and drive mitigation strategies.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in ensuring the smooth operation and maintenance of desktop systems, imaging, and technical support processes. This position offers an excellent opportunity to work in the dynamic retail industry while contributing to the overall efficiency and reliability of end-user computing.<br><br>Responsibilities:<br>• Manage and maintain Microsoft Endpoint Configuration Manager (MECM) and Apple macOS systems.<br>• Deploy and monitor monthly Windows critical updates and security patches to ensure systems remain up-to-date.<br>• Create and configure imaging for new Windows operating systems and hardware, including laptops and desktops.<br>• Test, package, and deploy new software applications, scripting software packages as required.<br>• Troubleshoot and resolve imaging and software deployment issues.<br>• Provide technical support for onboarding and offboarding processes, including workstation setup and Active Directory management.<br>• Deliver onsite and remote support to end users, addressing incidents and requests promptly.<br>• Repair and replace hardware components, install and configure software, and manage peripheral devices.<br>• Ensure compliance by tracking inventory assets and providing evidence for auditing purposes.<br>• Maintain and configure VoIP systems, digital signage, and assist with audiovisual technical issues.
<p>We are seeking an IT Systems Support Associate role that will provide critical support for both laboratory and manufacturing IT systems. This cross-functional role ensures the stability, compliance, and performance of GxP-regulated systems in Quality Control (QC), Analytical R& D, and manufacturing environments. The ideal candidate will serve as a key liaison between Information Technology (IT) and Operational Technology (OT), supporting systems such as LIMS, Empower (CDS), Stability systems, SCADA, e-Logbooks, and PLC networks. The coordinator will be instrumental in maintaining system integrity, managing change controls, and ensuring alignment with regulatory requirements including 21 CFR Part 11 and ALCOA+ data integrity standard</p><p><br></p><p><strong>Essential Functions:</strong></p><ul><li>Provide technical support for lab and manufacturing systems (e.g., LIMS, Empower, SCADA, e-Logbooks, PLC interfaces, and other lab informatics platforms used in QC and AR& D labs).Ensure day-to-day operations including user access provisioning, issue resolution, and system monitoring. Act as a bridge between IT and OT teams to ensure seamless integration and functionality of industrial systems. Assists in the draft, review, maintenance, and adherence of GxP-compliant SOPs and system documentation. Assist in audit preparation and provide support during regulatory inspections. Deliver end-user training for regulated IT systems.</li><li>Participate in commissioning and qualification of IT systems and assist in Computer System Validation (CVS) activities, such as draft URS, IQ/OQ/PQ documentation and validation protocols, maintain and manage SOPs related to IT systems and provide user training as needed. Collaborate closely with vendors and internal teams to deploy upgrades, patches, and changes under Change Control procedures.</li><li>Ensure systems comply with 21 CFR Part 11, Annex 11, and data integrity standards (ALCOA+). Support periodic backup/restoration testing, disaster recovery, and change management of IT systems. Monitor up time and ensure system availability for business applications.</li></ul>
<p><strong>Job Title:</strong> Technical Program Manager IV </p><p><strong>Service Type:</strong> Temporary / Contract (8 weeks)</p><p><strong>Location:</strong> Philadelphia, PA </p><p><strong>Position Overview</strong></p><p>We are seeking a highly experienced <strong>Technical Program Manager IV</strong> to lead and manage complex, enterprise-wide IT programs consisting of multiple interrelated projects. This role is ideal for a strategic thinker with deep expertise in program management, stakeholder engagement, and cross-functional leadership.</p><p>As a senior-level contractor, you will be responsible for developing program strategies, aligning them with business objectives, and ensuring successful delivery across the IT portfolio. You will collaborate with IT and business leadership to drive integration, manage scope and budgets, and ensure timely execution of initiatives that support enterprise goals.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead one or more complex IT programs, each consisting of multiple projects.</li><li>Develop and maintain high-level program strategies and business cases.</li><li>Ensure integration and alignment of projects within the broader enterprise roadmap.</li><li>Adjust project scope, timelines, and budgets based on evolving business needs.</li><li>Communicate program direction, strategy, and updates to IT and business leadership.</li><li>Deliver all projects within the portfolio on time, within budget, and aligned with strategic objectives.</li><li>Track key milestones and provide guidance to project managers on necessary adjustments.</li><li>Partner with senior business leaders to identify and prioritize IT opportunities.</li><li>Apply advanced knowledge of project management methodologies and tools.</li><li>Provide leadership and oversight to project managers, team leads, and support staff.</li></ul>
<p>The <strong>Customer Service Order Processor</strong> plays a vital role in ensuring customer satisfaction by efficiently managing orders and providing exceptional support throughout the order lifecycle. Utilizing a Customer Relationship Management (CRM) system, this individual is responsible for processing sales orders, resolving customer inquiries, and maintaining accurate data to support seamless operations and ongoing client engagement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Order Management:</strong> Accurately process customer orders through the CRM system, ensuring timely fulfillment and delivery.</li><li><strong>Customer Communication:</strong> Serve as the primary contact for customers, addressing inquiries on order status, product availability, shipping timelines, and pricing in a professional and timely manner.</li><li><strong>CRM Utilization:</strong> Maintain comprehensive and accurate records of customer interactions, order details, and transaction histories in the CRM system.</li><li><strong>Problem Resolution:</strong> Proactively identify and address issues related to orders, such as shipping delays, payment errors, or inventory shortages, and provide swift solutions to ensure customer satisfaction.</li><li><strong>Cross-functional Collaboration:</strong> Coordinate with warehouse, logistics, and sales teams to ensure smooth order processing and resolve any discrepancies or issues throughout the transaction process.</li><li><strong>Reporting and Analysis:</strong> Generate periodic reports from the CRM system to track customer trends, order volumes, and service challenges, and recommend improvements to enhance operational efficiency.</li><li><strong>Upselling and Cross-Selling:</strong> Identify opportunities to promote additional products or services based on customer purchasing trends and needs, while maintaining a focus on customer satisfaction.</li></ul><p><br></p>
Prior -Pharmaceutical, Life Science, Medical Devices or Biologics Gene therapy experience required<br>Salary-$135k - $170k + Bonus<br>Location: Newark, DE<br><br>A leading biopharmaceutical company is seeking a Financial Planning & Analysis (FP& A) Manager to lead financial planning, reporting, and analytical support for its R& D portfolio. This role will partner closely with business leaders, oversee budgeting and forecasting cycles, and provide actionable insights to drive strategic decision-making. The FP& A Manager will also manage a small team of analysts while ensuring accuracy, transparency, and consistency in all financial processes. This role requires very strong technical and analytical skills including Microsoft Excel and Alteryx<br><br>Key Responsibilities<br><br>Lead financial planning, forecasting, and long-range planning activities across assigned programs and business units<br><br>Manage, mentor, and develop a team of FP& A analysts and senior analysts<br><br>Act as the primary Finance Business Partner for program and functional leadership, providing financial guidance and strategic recommendations<br><br>Oversee monthly and quarterly close activities, including variance analysis, actuals reporting, and performance tracking<br><br>Drive development and enhancement of financial models, reporting tools, and estimation templates<br><br>Present high-quality financial insights, dashboards, and recommendations to senior leadership and governance committees<br><br>Conduct advanced financial analyses (NPV, IRR, ROI, scenario modeling) to support portfolio decisions<br><br>Partner with cross-functional teams (R& D, Operations, HR, etc.) to align financial objectives with business strategy<br><br>Ensure compliance with corporate policies, financial controls, and reporting standards<br><br>Lead continuous improvement initiatives in financial reporting and analytics processes<br><br>Qualifications<br><br>Bachelor’s Degree in Accounting, Finance, or related discipline; MBA and/or CPA preferred<br><br>8–12 years of progressive experience in Finance or FP& A, with at least 2+ years in a management role<br><br>Industry experience in Pharma, Life Sciences, Biotech, or Healthcare strongly preferred<br><br>Strong leadership skills with proven ability to manage and develop high-performing teams<br><br>Advanced technical and analytical skills, including proficiency in Microsoft Excel and financial modeling<br><br>Experience with data visualization tools (Power BI, Tableau) and financial systems (Hyperion Essbase or similar) preferred<br><br>Excellent communication and presentation skills, with ability to influence senior stakeholders<br><br>Strong business acumen with experience supporting R& D or complex project-based organizations
<p>We are looking for a Financial Planning & Analysis Manager to join our team in Warren, New Jersey. This role is critical in driving strategic financial initiatives, overseeing key processes, and delivering actionable insights to support organizational growth. The successful candidate will collaborate with leadership, manage reporting functions, and contribute to long-term financial planning.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage key financial processes, including forecasting, budget planning, performance reporting, and others. </li><li>Develop new processes or improve existing processes relating to financial planning/reporting.</li><li>Develop metrics to track platform-specific and company-wide trends, identify opportunities, provide recommendations, and collaborate across all levels. </li><li>Apply an analytical approach to influence strategic decision-making, with a focus on capital allocation decisions and long-term financial planning. </li><li>Provide financial analysis and commentary to important partners</li><li>Manage the roles and responsibilities of the Senior Data Analyst</li><li>Support ad hoc projects and help define systems improvements to support Anticimex growth.</li><li>Weekly Flash Reports for senior leadership and platform finance organizations</li><li>Month-End Close and Reporting</li><li>Ad-hoc financial reporting</li><li>Mergers & Acquisition due diligence and integration support</li><li>Review business plans and collaborate on structure of financial reporting</li><li>Review and discuss Portfolio reporting and upkeep</li><li>Review and request Report Writer reports</li></ul><p><br></p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Havertown, Pennsylvania. This role is within the non-profit sector and offers an excellent opportunity to make a meaningful impact through technology support. As this is a Contract to permanent position, it provides the potential for long-term growth and stability for the right candidate.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely resolution for technical support tickets raised by end users, ensuring minimal disruption to workflows.</p><p>• Perform administrative tasks related to desktop systems and handle imaging processes for new and existing devices.</p><p>• Manage and maintain Microsoft 365 applications and Windows operating systems to ensure optimal functionality.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Diagnose and repair hardware issues related to desktop systems and peripherals.</p><p><br></p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>P/E owned, fast growing company seeks an Accounting Manager with proven technical accounting skills related to integrations post M& A. The Accounting Manager will be responsible for managing the financial integration of newly acquired entities, systems, and processes into the organization’s accounting and reporting structure. This role will ensure accuracy, compliance, and efficiency during transactions, while driving alignment between corporate accounting, operations, and acquired companies. The successful candidate will oversee integration planning, technical accounting considerations, and process improvements to support seamless consolidation and reporting.</p><p><br></p><p>How you will make an impact:</p><p>· Lead accounting integration efforts for acquisitions, mergers, and system conversions</p><p>· Partner with corporate development teams to align integration plans with business goals</p><p>· Ensure proper application of GAAP and company policies for opening and balance sheet and purchase accounting entries</p><p>· Develop and implement processes, controls, and reporting standards for acquired entities</p><p>· Analyze financial data and track KPIs</p><p>· Manage month-end and year-end closings</p><p>· Coordinate and support external audits </p><p>· Prepare monthly, quarterly, and annual financial reports/statements</p><p>· Support special projects related to technical accounting, policy updates, and system enhancements</p>
<p>We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Overseeing network security, including the development and maintenance of network configurations.</p><p>• Handling network performance issues and ensuring accessibility for users.</p><p>• Implementing network security controls as needed.</p><p>• Managing site-to-site VPNs as part of the network and security tasks.</p><p>• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.</p><p>• Conducting regular database backups, recovery, and maintenance to ensure data integrity.</p><p>• Monitoring database performance and optimizing queries to enhance efficiency.</p><p>• Implementing and overseeing database security measures.</p><p>• Troubleshooting any database-related issues and providing technical support for users.</p><p>• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.</p><p>• Managing IT assets, including hardware, software, and equipment.</p><p>• Ensuring compliance with software licensing, policies, and procedures.</p><p>• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a skilled Business Analyst to join our team in Philadelphia, Pennsylvania, within the Financial Services industry. This role requires a dynamic individual capable of bridging the gap between business stakeholders and technical teams, ensuring the successful delivery of technology solutions. The ideal candidate will excel in gathering and refining requirements, managing priorities, and facilitating collaboration across diverse departments.<br><br>Responsibilities:<br>• Serve as the primary liaison between business teams and developers to gather, document, and refine user requirements and user stories.<br>• Collaborate with multiple departments to ensure all project objectives are aligned and understood by all stakeholders.<br>• Facilitate Agile ceremonies, including backlog refinement, sprint planning, and retrospectives, to maintain project momentum.<br>• Conduct research and evaluate potential solutions in partnership with technical and business teams.<br>• Investigate and resolve system issues, performing root-cause analysis and documenting actionable solutions.<br>• Monitor project progress, provide updates to stakeholders, and ensure deliverables meet deadlines and quality standards.<br>• Assist in troubleshooting challenges and work with the team to identify areas for process improvement.<br>• Support backlog management and prioritization to ensure the development team focuses on high-value tasks.<br>• Perform additional tasks as assigned by management to support team and organizational goals.
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>We are looking for a dedicated Accounting Clerk with customer service expertise to join our client's team in Bucks County, Pennsylvania. This hybrid role combines accounting responsibilities with customer support, requiring strong organizational skills and attention to detail. The ideal candidate will contribute to both financial operations and ensure exceptional service to our customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries professionally and assist with sales and service-related questions.</p><p>• Process customer orders in QuickBooks, ensuring accurate pricing and timely confirmations.</p><p>• Track purchase orders, reconcile costs, and provide shipping updates to vendors and customers.</p><p>• Monitor inventory levels, coordinate shipments, and handle restocking tasks when necessary.</p><p>• Maintain detailed records for major equipment sales, including warranties and submission documentation.</p><p>• Generate invoices for parts and accessories, follow up on overdue payments, and manage collections.</p><p>• Record vendor bills, reconcile expenses, and process expense reports in QuickBooks.</p><p>• Prepare weekly sales order reports and share them with management.</p><p>• Assist with administrative tasks, including overseeing office supply inventory and supporting special projects.</p><p>• Collaborate with customer service representatives during absences or peak times.</p>
