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10 results for Helpdesk Analyst in Parsippany, NJ

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-07-13T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Desktop Support Analyst to join our Insurance client in New York, New York on a Contract assignment. This role will provide hands-on technical assistance across Windows and macOS environments, helping employees stay productive through reliable desktop, device, and virtual workspace support. The position also plays an important part in user administration, issue resolution, and day-to-day service delivery using modern support and collaboration tools. Responsibilities: • Deliver front-line and second-level technical assistance for end users working on Windows 10 and macOS devices, resolving desktop, hardware, software, and access-related issues. • Administer user accounts, groups, and endpoint policies through JumpCloud and related identity or directory management tools. • Support provisioning, setup, and ongoing maintenance of virtual desktop environments, including Amazon WorkSpaces or comparable VDI platforms. • Diagnose and correct problems involving laptops, workstations, peripherals, mobile devices, and basic network connectivity. • Perform software deployment, desktop imaging, operating system updates, and routine system configuration to keep devices standardized and secure. • Manage incoming support requests through Jira, document resolutions clearly, and communicate status updates with employees and teammates through Slack and other internal channels. • Partner with cross-functional teams to improve support processes, strengthen service quality, and maintain dependable IT operations. • Follow established security standards, device management practices, and company technology policies when handling systems and user support activities.
2026-08-12T00:00:00Z

Systems Analyst

Flemington, NJ
onsite
Temporary to Hire
34.257 - 39.666 USD / Hourly
We are looking for a Systems Analyst to support ambulatory technology operations in New Jersey. This contract opportunity with potential for a permanent role focuses on maintaining a remote hosted environment, coordinating with external partners, and helping ensure reliable data flow across connected systems. The role is ideal for someone who combines technical troubleshooting skills with healthcare IT experience and a strong service-oriented mindset. Responsibilities: • Partner with hosted environment vendors to coordinate server-related requests, software installations, and platform updates for ambulatory systems. • Oversee operating system patching and application upgrade activities across terminal and application servers to support stable system performance. • Track, review, and manage interface activity, including both new requests and updates to existing connections between systems. • Support ambulatory practice changes by handling configuration requests, system modifications, and related follow-up tasks. • Create, update, and resolve help desk tickets while maintaining accurate records of issues, actions taken, and outcomes. • Develop user-facing and technical documentation to support training, issue tracking, and operational consistency. • Analyze technical issues, summarize findings, and present practical recommendations while contributing to root cause investigations. • Provide additional help desk coverage when support volumes increase and assist with other assigned IT support needs.
2026-07-16T00:00:00Z

Business Data Analyst

White Plains, NY
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Business Data Analyst to transform complex data into clear, practical insights that support strategic decision-making. This role is based in White Plains, New York, and is well suited for someone who can bridge business needs with technical data solutions. The ideal candidate brings a strong analytical mindset, experience working with modern data platforms, and the ability to communicate findings effectively across diverse stakeholder groups. Responsibilities: • Analyze business and operational data to identify trends, uncover issues, and deliver actionable recommendations. • Design, write, and optimize SQL queries to extract, validate, and manage data for reporting and analysis. • Build and maintain dashboards and visual reports using tools such as Power BI or Tableau to support business visibility. • Collaborate with technical teams and business partners to define data needs, translate requirements, and improve reporting solutions. • Develop and support data pipelines or automated workflows using scripting or programming languages such as Python or Java. • Apply data modeling and warehousing principles to structure information for accurate analysis and efficient access. • Work with cloud-based data environments, including AWS or Azure, to support scalable analytics and data integration. • Investigate data quality concerns and resolve complex data-related problems through structured analysis and testing.
2026-08-05T00:00:00Z

Data Analyst

Elmwood Park, NJ
onsite
Temporary / Contract
21.774 - 25.212 USD / Hourly
We are looking for a detail-oriented Data Analyst to support commission-related reporting and financial data review within the insurance industry in Elmwood Park, New Jersey. This Long-term Contract position is ideal for someone who enjoys working with complex datasets, identifying inconsistencies, and helping maintain accurate commission operations. The role combines analytical problem-solving, reporting, and cross-functional coordination to ensure commission activity is processed correctly and on time. Responsibilities: • Examine insurance commission data and validate calculations to support accurate statement processing. • Investigate mismatches, payment issues, and reporting variances by researching broker and carrier records. • Review new policy activity and account updates to confirm commission handling aligns with business rules. • Reconcile internal commission information against carrier submissions and address exceptions promptly. • Produce recurring monthly reports that highlight operational results and commission activity. • Manage detailed carrier statement uploads and process high-volume or complex commission transactions. • Support audit requests by gathering documentation and verifying the accuracy of commission records. • Perform month-end reporting checks and system-level data reviews to improve accuracy and completeness. • Build and maintain Excel-based analysis tools, using advanced formulas and macros to organize and interpret data. • Monitor commission deposits, payment activity, and special reporting requests as needed.
2026-08-05T00:00:00Z

Data Analyst

Woodbridge, NJ
onsite
Temporary / Contract
27.5 - 31.25 USD / Hourly
This Long-term Contract position focuses on interpreting business data, preparing meaningful reports, and sharing actionable insights with internal teams. The role offers the opportunity to work across recurring analysis needs as well as special projects in a fast-paced environment. Responsibilities:• Analyze large sets of operational and business data using Excel and other reporting tools to identify trends, exceptions, and opportunities.• Gather information from multiple sources, organize findings, and present clear updates to stakeholders and team members.• Create and maintain reports, spreadsheets, and dashboards that support ongoing business monitoring and decision-making.• Partner with internal teams to respond to ad hoc analysis requests and deliver timely, accurate results.• Assist with special projects by compiling data, validating information, and summarizing outcomes in an easy-to-understand format.• Support data activities related to enterprise systems, including SAP-based reporting or training-related tasks when needed.• Help improve reporting consistency by checking data quality and ensuring information is current and reliable.
2026-08-11T00:00:00Z

Data Analyst

New York, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a Data Analyst to join a FinTech organization in New York, New York on a Long-term Contract basis. This position will focus on transforming business data into clear reporting, actionable insights, and performance tracking that support renewal and subscription activities. The role works closely with stakeholders across teams to strengthen reporting accuracy, improve operational visibility, and help guide data-driven decisions. Responsibilities: • Develop and distribute recurring reports related to renewals, subscriptions, and business performance for internal stakeholders. • Examine operational and business data to identify trends, highlight risks, and provide insights that support informed decision-making. • Contribute to renewal-focused initiatives and cross-functional projects by supplying analysis, reporting, and metric tracking. • Ensure information remains accurate and consistent across reports, dashboards, trackers, and other business tools. • Build, maintain, and refine Excel-based models, dashboards, and analytical files used for ongoing monitoring and planning. • Handle ad hoc data and reporting requests from managers and business partners in a timely and organized manner. • Partner with teams across the business to support operational goals and improve visibility into key performance measures. • Recommend and support enhancements to reporting processes, data quality controls, and overall analytical efficiency. • Monitor renewal metrics and related indicators to help assess performance and identify areas for improvement.
2026-08-10T00:00:00Z

Research Analyst

New York, NY
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
We are looking for a Sr. Associate, Capital Market Research to support the development of market intelligence and written insights for a fast-paced research team. This position is ideal for someone who enjoys turning complex market, banking, and economic data into clear analysis, visual presentations, and well-structured reports. The role works closely with senior research leadership and contributes to recurring publications, special projects, and stakeholder requests across capital markets topics. Responsibilities:• Analyze how equity and related capital markets operate, and translate technical market structure concepts into clear explanations of participant roles and market activity.• Compile and interpret datasets covering pricing, trading volume, volatility, issuance, yields, and securities outstanding across equities, ETFs, listed options, and selected digital asset instruments.• Review financial statements for domestic and international banking institutions, assessing performance trends through balance sheet, income statement, and regulatory capital metrics.• Build charts, tables, and other data visuals in Excel to highlight changes in current market conditions relative to historical patterns.• Draft research deliverables that combine quantitative findings with written commentary, moving analysis from initial investigation through final report production.• Support recurring economic survey initiatives by gathering forecasts from bank economists, organizing responses, and helping prepare summary analysis.• Contribute to custom research assignments and survey-based projects focused on market structure and broader capital markets issues.• Address data and research requests from colleagues and external parties in a timely and thorough manner.
2026-08-05T00:00:00Z

Application Support Engineer

New York, NY
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an Application Support Engineer to support, enhance, and maintain business-critical applications in the New York City location. This role blends technical troubleshooting with hands-on development support, requiring someone who can investigate issues, improve application reliability, and partner effectively with users, project teams, and external vendors. The ideal candidate brings strong experience across application support, testing, documentation, and deployment coordination within a structured software delivery environment. Responsibilities:• Diagnose application issues, perform root cause analysis, and deliver timely resolutions to minimize disruption to business operations.• Support the ongoing maintenance and enhancement of enterprise applications using relevant development tools, frameworks, and scripting technologies.• Partner with business stakeholders, technical teams, and third-party vendors to clarify issues, define solutions, and ensure smooth support activities.• Execute and coordinate application testing efforts to validate fixes, confirm performance, and reduce the risk of recurring defects.• Prepare and maintain clear technical documentation covering system behavior, support procedures, known issues, and configuration details.• Assist with release planning, change control, and deployment activities to ensure updates are implemented accurately and with minimal operational impact.• Work within established software development life cycle practices to support application changes from analysis through production readiness.• Monitor application performance and stability, identifying opportunities for improvement in reliability, security, and supportability.
2026-08-06T00:00:00Z