<p><strong>Robert Half is hiring a Logistics Customer Support Coordinator for a busy distribution operation in Palomar!</strong> This position is ideal for a customer-focused professional who enjoys solving problems, coordinating details, and keeping customers informed when orders, deliveries, or schedules change. You'll serve as a key connection between customers, warehouse personnel, drivers, and internal sales teams.</p><p>This isn't just a call-answering role. You'll help track orders from entry through delivery, investigate discrepancies, and keep communication clear when timing or inventory issues arise. Candidates who are organized, adaptable, and comfortable working in a fast-paced operations environment will be especially well suited.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter customer orders and verify pricing, quantities, delivery details, and requested dates.</li><li>Respond to customer inquiries by phone and email regarding order status and delivery schedules.</li><li>Track shipments and coordinate delivery updates with dispatch, warehouse, and transportation teams.</li><li>Communicate delays, backorders, substitutions, and other order changes to customers.</li><li>Resolve order discrepancies, missing items, damaged shipments, and delivery concerns.</li><li>Maintain accurate customer records, order notes, and case documentation.</li><li>Coordinate returns, credits, replacement orders, and service requests.</li><li>Work with sales representatives to address customer needs and special delivery requirements.</li><li>Monitor open orders and follow up on items requiring additional action.</li><li>Assist with inventory availability checks and communicate product shortages.</li><li>Prepare routine reports related to order volume, delivery status, and customer issues.</li><li>Identify recurring service problems and recommend improvements to workflows.</li><li>Provide timely, professional service while balancing multiple requests and deadlines.</li></ul>
<p>An established technical services company is looking for a Project Documentation & Service Support Coordinator to keep customer requests, project records, and internal teams aligned. This position is a strong fit for someone who enjoys coordinating details, maintaining accurate documentation, and helping technical teams deliver a smooth customer experience.</p><p>Rather than a traditional customer service role, this position focuses on what happens after a request comes in: tracking progress, organizing documentation, coordinating schedules, and making sure customers and internal teams have the information they need.</p><p><strong>Responsibilities</strong></p><ul><li>Open and maintain project files, service records, and customer documentation.</li><li>Track project milestones, outstanding paperwork, deadlines, and action items.</li><li>Coordinate service appointments, technician schedules, and customer updates.</li><li>Prepare quotes, work orders, status reports, and supporting documentation.</li><li>Route incoming service requests to the appropriate technical or operations team.</li><li>Follow up on incomplete forms, approvals, and missing project information.</li><li>Maintain spreadsheets and update project management or customer relationship systems.</li><li>Assist with purchase order tracking and basic invoice documentation.</li><li>Communicate schedule changes and project updates to customers and internal stakeholders.</li><li>Identify missing information or process bottlenecks and help resolve them.</li></ul>