<p>Join our team as a Bilingual Spanish Customer Service Agent to provide outstanding support to our diverse customer base. In this role, you will handle customer inquiries, resolve issues, and ensure an excellent customer experience in both English and Spanish.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat in English and Spanish.</li><li>Handle and resolve customer issues, complaints, and product/service questions.</li><li>Maintain accurate records of customer interactions using internal systems.</li><li>Provide product and service information clearly and empathetically.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Escalate complex issues to appropriate team members or departments as necessary.</li><li>Meet individual and team performance goals.</li></ul><p><br></p>
<p>Are you a motivated professional looking to launch your career in a fast-paced, growth-driven environment? Our team is actively seeking a Customer Service Representative to join us ASAP! This is a fantastic opportunity for recent graduates or candidates with prior degrees who are eager for rapid advancement.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide outstanding customer support via phone, email, and chat.</li><li>Resolve customer inquiries and issues promptly and professionally.</li><li>Maintain accurate records of customer interactions.</li><li>Collaborate with team members to ensure high-quality service delivery.</li></ul><p><br></p><p><br></p>
<p>The Bilingual Medical Receptionist serves as the first point of contact for patients and visitors, providing professional, courteous, and efficient front‑office support in a healthcare setting. This role is responsible for patient check‑in, scheduling, insurance verification, and administrative support, while communicating effectively in both English and Spanish. The ideal candidate is customer‑service oriented, organized, and comfortable working in a fast‑paced medical environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients in person and by phone in English and Spanish</li><li>Perform patient check‑in and check‑out, ensuring accurate demographic and insurance information</li><li>Schedule, confirm, and reschedule appointments</li><li>Verify insurance eligibility and collect co‑pays or payments as required</li><li>Maintain and update patient records in the Electronic Health Record (EHR) system</li><li>Manage incoming calls, messages, and patient inquiries in a professional manner</li><li>Coordinate with clinical and administrative staff to support clinic workflow</li><li>Maintain a clean, organized, and welcoming front office</li><li>Follow HIPAA and confidentiality guidelines at all times</li><li>Perform additional administrative duties as assigned</li></ul><p><strong>Benefits:</strong> Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
<p>Our client, a leading non-profit organization in San Diego, CA is seeking a dedicated Spanish-Speaking Customer Service Representative to join their call center team. This position plays a vital role ensuring that program participants and community members receive exceptional support and access to the organization's resources.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide phone-based customer service and support in both Spanish and English.</li><li>Address inquiries related to non-profit programs, services, and application status.</li><li>Accurately document customer interactions and case outcomes in internal systems.</li><li>Escalate complex cases to appropriate team members as needed.</li><li>Demonstrate empathy, active listening, and professionalism at all times.</li><li>Collaborate with fellow team members to deliver seamless service.</li></ul><p><br></p>
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.<br>• Troubleshoot connectivity issues and provide clear solutions to clients.<br>• Assist customers in navigating multiple browsers and platforms to resolve technical challenges.<br>• Ensure customer success by addressing concerns and resolving issues efficiently.<br>• Maintain detailed records of customer interactions and follow-ups to ensure resolution.<br>• Collaborate with internal teams to improve service delivery and customer satisfaction.<br>• Handle high-volume call center interactions while maintaining a positive and helpful demeanor.<br>• Provide guidance and support to customers regarding company products and services.<br>• Continuously update knowledge of company offerings to deliver accurate information to clients.
<p><strong>About the Role</strong></p><p> Robert Half is partnering with a respected nonprofit organization in San Diego that is dedicated to serving the local community. Our client is seeking a Bilingual Spanish Customer Service Representative to join their call center team. In this role, you will support community members by providing information, resources, and assistance over the phone in both English and Spanish.</p><p>This is a great opportunity for someone who is passionate about helping others and has strong communication and customer service skills in a fast-paced, mission-driven environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Answer a high volume of inbound calls from community members seeking information, support, or referrals</li><li>Provide accurate information about programs, services, and community resources in <strong>English and Spanish</strong></li><li>Document call details and interactions accurately in the organization’s database or CRM system</li><li>Assist callers in navigating available services and connecting them with appropriate resources</li><li>Maintain professionalism, empathy, and confidentiality when supporting individuals from diverse backgrounds</li><li>Meet call center performance metrics including call quality, documentation accuracy, and response times</li><li>Collaborate with team members and supervisors to ensure a high level of service delivery</li></ul><p><br></p>
<p>Our company is seeking a Customer Service Representative who is fluent in both English and Spanish to join our team. The ideal candidate will play a vital role in accepting orders from clients, processing shipments, and delivering exceptional customer support throughout the process.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accept and accurately process customer orders via phone, email, or online platforms.</li><li>Prepare and coordinate shipment documentation to ensure timely delivery.</li><li>Communicate clearly and professionally with customers in both English and Spanish, addressing inquiries and resolving issues.</li><li>Update order status and customer records using Excel spreadsheets and internal systems.</li><li>Manage email correspondence using Outlook and maintain organized records.</li><li>Work collaboratively with internal departments to support order fulfillment and customer satisfaction.</li></ul>
<p>We are looking for a detail-oriented and welcoming Receptionist to join our team on a contract basis in Houston, TX. This role is ideal for someone who is committed to delivering exceptional customer service while managing a variety of hospitality and administrative responsibilities. You will play a key role in ensuring smooth operations and creating a positive experience for guests and team members.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist guests with a courteous and guest-focused demeanor, ensuring they feel welcomed.</p><p>• Provide high-quality customer service and guide visitors through the check-in process.</p><p>• Manage the badging process using related software and ensure accuracy.</p><p>• Escort guests through the building as needed and assist in setting up meeting spaces.</p><p>• Maintain and restock hospitality areas, including preparing coffee and ensuring cleanliness.</p><p>• Handle reprographics tasks such as creating books, pitch decks, and coil-bound materials.</p><p>• Perform printing, scanning, and copying tasks with attention to detail and quality control.</p><p>• Collaborate with clients to run proof samples and confirm approvals before final printing.</p><p>• Ask questions and work collaboratively to resolve uncertainties and improve processes.</p><p>• Stay proactive and organized, anticipating needs to ensure seamless operations.</p>
<p>Robert Half is seeking a <strong>Customer Support Specialist</strong> for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. <strong>If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.</strong></p><p> </p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul><p><strong><u>Shift & Schedule</u></strong></p><ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul><p><strong><u>Additional Details</u></strong></p><ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
<p>We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Processing:</strong> Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows.</li><li><strong>Customer Experience:</strong> Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed.</li><li><strong>Issue Resolution:</strong> Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support.</li><li><strong>Attention to Detail:</strong> Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership.</li><li><strong>Reliability:</strong> Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success.</li></ul>
<p>We are seeking a professional and customer-focused <strong>Customer Service Representative</strong> to serve as a key point of contact for customers. This role is responsible for providing exceptional service, addressing inquiries, resolving issues, and ensuring a positive customer experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner</li><li>Provide accurate information regarding products, services, policies, and procedures</li><li>Resolve customer concerns, complaints, or issues while maintaining a positive and solutions-oriented approach</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Process orders, returns, exchanges, or account updates as needed</li><li>Escalate complex issues to appropriate internal teams when necessary</li><li>Follow established procedures and customer service standards</li><li>Contribute to a positive team environment and support departmental goals</li></ul><p><br></p><p><br></p>
<p>Not all customer service roles are created equal. Some are transactional. Others are relationship-driven, problem-solving, and central to how a company builds trust with its customers.</p><p>Our client, a growing consumer-focused brand, is seeking a <strong>Customer Service Representative</strong> who understands that every interaction is an opportunity to strengthen the customer experience. This role goes beyond answering questions — it’s about <strong>owning conversations, resolving challenges thoughtfully, and representing the brand with professionalism and clarity</strong>.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Manage <strong>inbound customer inquiries via phone, email, and chat</strong></li><li>Resolve issues related to <strong>orders, products, and account support</strong></li><li>Maintain detailed <strong>CRM records and customer interaction history</strong></li><li>Collaborate cross-functionally with <strong>operations and logistics teams</strong></li><li>Identify trends in customer feedback and escalate when needed</li><li>Deliver a <strong>high-quality, solution-oriented customer experience</strong></li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Reno, Nevada. In this role, you will serve as the first point of contact for clients and visitors, ensuring smooth communication and efficient handling of inquiries. This position is ideal for someone who thrives in a fast-paced environment and enjoys multitasking.<br><br>Responsibilities:<br>• Manage a multi-line phone system, ensuring calls are answered promptly and directed to the appropriate departments.<br>• Welcome visitors and clients, providing a friendly and detail-oriented first impression.<br>• Handle inbound calls with efficiency, addressing inquiries or transferring calls as needed.<br>• Maintain accurate records of communications and update email correspondence regularly.<br>• Organize and manage the reception area to ensure it remains clean and presentable.<br>• Coordinate with team members to relay messages and schedule appointments.<br>• Provide administrative support, such as filing, data entry, and document preparation.<br>• Assist with general office duties to facilitate smooth daily operations.<br>• Monitor and resolve any issues related to the switchboard or phone system.<br>• Uphold company policies and ensure confidentiality in all communications.
We are looking for an organized and customer-focused Front Desk Coordinator to join our team in Sheboygan, Wisconsin. In this long-term contract position, you will play a vital role in ensuring smooth operations at the front desk while providing exceptional service to patients and visitors. This is an excellent opportunity for individuals with strong communication skills and a knack for managing multiple tasks effectively.<br><br>Responsibilities:<br>• Welcome patients and visitors with a friendly and detail-oriented approach, ensuring a positive first impression.<br>• Coordinate appointment schedules for two clinical therapists and manage the flow of patient sessions efficiently.<br>• Schedule follow-up appointments and maintain accurate records of calendar availability.<br>• Conduct follow-up calls to patients to confirm appointments or provide additional information.<br>• Respond to general inquiries and assist walk-in patients with their needs.<br>• Operate a multi-line phone system to handle inbound calls and direct them appropriately.<br>• Maintain a clean, organized, and welcoming front desk area to promote a positive environment.<br>• Support therapists by ensuring patients are prepared and ready for their scheduled sessions.
<p>Are you passionate about helping customers, solving problems, and being the trusted point of contact they rely on? Do you enjoy managing accounts, coordinating orders, and building long‑term relationships?</p><p>A highly respected, industry‑leading <strong>U.S. manufacturer</strong> is growing and looking for a <strong>Client Account Representative</strong> to support established customers and ensure a seamless experience from order to delivery. This company is known for exceptional tenured staff, a collaborative environment, and leaders who genuinely invest in their people. If you want a stable career with long-term growth potential, this is an excellent opportunity.</p><p><br></p><p><strong>Why You’ll Love This Company</strong></p><ul><li>Strong, stable manufacturer with decades of success</li><li>Fun, low‑drama, team‑oriented culture</li><li>Supportive leadership that trains, mentors, and leads by example</li><li>Excellent internal mobility—employees often grow into roles like pricing, transportation, sales, operations, and more</li><li>A workplace where people feel valued, appreciated, and part of something meaningful</li></ul><p><strong>What You’ll Do as a Client Account Representative</strong></p><p>This is a <strong>relationship‑driven position</strong> supporting returning customers—<strong>no cold calling.</strong></p><p>In this role, you will:</p><ul><li>Manage and support a dedicated portfolio of customer accounts</li><li>Build and maintain long‑term client relationships</li><li>Enter and review orders for accuracy and timelines</li><li>Prepare quotes and support customer projects</li><li>Troubleshoot customer needs and coordinate with internal teams</li><li>Handle 75–100 emails & ~10 calls daily</li><li>Navigate changing priorities in a fast-paced environment</li><li>Communicate updates professionally — including when delivering tough news</li></ul><p>Every day brings variety, problem‑solving, and opportunities to make a real impact.</p><p><br></p>
Receptionist Receptionist Opportunities We currently have an opening for an articulate, highly-skilled Receptionist in a growing technical start-up company. This dynamic and creative company has just ranked as one of the “Fastest Growing Companies” in the local Business Journal! Are you a motivated self-starter who can handle multiple projects at once with a smile? Then we have a position for you. How you will make an impact · Greet visitors · Answer all incoming phone calls · Excellent communication and social skills · Excellent spelling and grammar · Sense of urgency and capable of prioritizing · Responding to inquiries, providing excellent customer service · Receiving, reviewing, and distributing incoming mail according to specified procedures · Maintaining various office files and providing general office filing support · Ordering office and kitchen supplies · Assist other administrative staff with support overflow work, including word processing, data entry and Internet research tasks Please apply online or through our Robert Half app
We are looking for an organized and personable Receptionist to join our team in Indianapolis, Indiana. In this Contract to permanent position, you will play a crucial role in creating a welcoming environment for visitors and ensuring smooth daily operations. This role is ideal for someone who thrives in a fast-paced setting and is skilled at managing multi-line phone systems.<br><br>Responsibilities:<br>• Greet visitors and ensure they are directed to the appropriate person or department.<br>• Manage incoming calls efficiently using a multi-line phone system, providing accurate information or redirecting as needed.<br>• Maintain a clean and detail oriented reception area to create a positive first impression.<br>• Handle incoming and outgoing mail, packages, and deliveries promptly.<br>• Assist with scheduling appointments or meetings for staff and management.<br>• Provide administrative support, including data entry, filing, and other clerical tasks.<br>• Coordinate with various departments to ensure smooth communication and operations.<br>• Monitor and maintain office supplies, placing orders when necessary.<br>• Respond to inquiries with accuracy and courtesy, both in-person and over the phone.
<p>We are looking for a detail-oriented and personable Receptionist to join our team located in the Greater Philadelphia Region. This Receptionist contract position requires someone who is detail-oriented, organized, and capable of providing exceptional customer service to visitors and staff. The role involves managing front desk operations, coordinating meetings, and ensuring a welcoming environment for all guests.</p><p><br></p><p>What you get to do every single day:</p><p>• Greet visitors and guests warmly, providing assistance with directions or information to create a positive first impression.</p><p>• Coordinate visitor access to various offices, scheduling meetings and managing logistical arrangements.</p><p>• Prepare for meetings by organizing materials, ensuring spaces are ready, and confirming schedules.</p><p>• Monitor security cameras regularly to maintain facility safety and report any suspicious activity.</p><p>• Process sales transactions in the gift shop, including handling payments and managing inventory.</p><p>• Answer and direct inbound calls using a multi-line phone system, ensuring prompt and accurate communication.</p><p>• Maintain a clean and organized reception area to uphold the detail-oriented standards of the facility.</p><p>• Assist with administrative tasks such as scheduling, data entry, and document preparation.</p><p>• Provide support during special events or evening shifts, ensuring smooth operations.</p><p>• Communicate effectively with staff and managers to address any visitor-related concerns.</p>
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems.<br>• Address emergency situations by initiating appropriate responses to safety alarms and codes.<br>• Deliver emergency announcements with clarity and urgency when required.<br>• Utilize communication tools effectively while considering the cultural and individual needs of callers.<br>• Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism.<br>• Handle a high volume of calls daily, maintaining efficiency and attention to detail.<br>• Collaborate with team members to ensure smooth operations and exceptional service delivery.<br>• Monitor and escalate critical situations as necessary to ensure patient safety.<br>• Uphold organizational standards and protocols in all interactions.
We are looking for a detail-oriented and friendly receptionist to join our team in Marietta, Georgia. This long-term contract position offers an opportunity to contribute to the smooth daily operations of our office by providing exceptional administrative and customer service support. As the first point of contact for visitors and callers, you will play a key role in creating a welcoming and organized environment.<br><br>Responsibilities:<br>• Answer and manage incoming calls using a multi-line phone system, ensuring prompt and courteous communication.<br>• Greet visitors in a courteous manner and assist them with inquiries or direct them to the appropriate staff.<br>• Maintain accurate records by performing efficient data entry and updating databases as needed.<br>• Handle email correspondence, including responding to inquiries and forwarding messages to relevant team members.<br>• Organize and manage files to ensure easy access to important documents and information.<br>• Schedule appointments and meetings, coordinating with staff and external contacts to avoid conflicts.<br>• Provide excellent customer service by addressing client and staff needs in a timely and helpful manner.<br>• Utilize Microsoft Word, Excel, and Outlook to create documents, manage spreadsheets, and communicate effectively.<br>• Collaborate with team members to ensure administrative tasks are completed efficiently and accurately.<br>• Support daily office functions, including ordering supplies and maintaining a tidy reception area.
<p>We are looking for a dedicated Inventory Clerk/Call Center Customer Service Representative to join our team in Kohler, Wisconsin. In this Contract to permanent role, you will play a vital part in managing inventory processes and ensuring efficient distribution of materials across multiple locations. If you have strong organizational skills and enjoy delivering excellent customer service, this position provides an engaging opportunity to grow in the printing and publishing industry.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and sort automated reports to identify backorders and reorders.</p><p>• Verify technical publication database revision levels to ensure accuracy.</p><p>• Confirm Bill of Materials details and route validated orders for processing.</p><p>• Coordinate the receipt and distribution of daily deliveries across various locations.</p><p>• Oversee inventory management and deliveries for multiple departments and warehouses.</p><p>• Handle large-scale and multi-location distribution tasks as needed.</p><p>• Process incoming order requests and ensure timely order entry.</p><p>• Deliver materials to customer warehouse locations using your personal vehicle, with mileage reimbursement provided.</p><p>• Support call center operations by answering calls professionally and resolving customer inquiries.</p><p>• Prepare and package orders for delivery, restocking supplies, and managing freight paperwork as required.</p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Southfield, Michigan. This role is central to creating a welcoming environment for visitors while handling a range of administrative tasks. The ideal candidate will thrive in a fast-paced office setting and excel at multitasking and communication.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a warm and attentive reception experience.<br>• Manage incoming calls through a multi-line phone system, directing inquiries appropriately.<br>• Maintain a clean and organized reception area to uphold office standards.<br>• Schedule and coordinate appointments, meetings, and calendars for staff as needed.<br>• Handle incoming and outgoing correspondence, including sorting mail and distributing packages.<br>• Collaborate with security personnel to monitor visitor access and enforce security protocols.<br>• Provide general administrative support such as data entry and document organization.<br>• Assist with various office tasks to ensure efficient daily operations.<br>• Respond promptly to inquiries, resolving minor issues and escalating when necessary.
<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p><br></p><p><br></p><p>Benefits and Perks: </p><p>• Medical, Dental & Vision benefits from the 1st month after hire. </p><p>• Automatic enrollment into our 401k plan (subject to eligibility requirements).</p><p>• Access to company-wide virtual fitness classes.</p><p>• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.</p><p>• Employee discounts with major providers.</p><p>• Contributions to various local and national philanthropic organizations.</p><p>• A dynamic culture with company-wide contests and prizes.</p><p><br></p><p>Equal Opportunity Employer</p><p>We are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and military status, or any other status protected by federal or local law. If you need an accommodation for the application or interview process, please notify a representative of the Human Resources Department.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Boca Raton, Florida. Successful candidates will assist with outbound calls, scheduling appointments, and documenting interactions, all while adhering to provided scripts and guidelines.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls to inform individuals about program qualifications and schedule appointments.</p><p>• Leave detailed messages for those unavailable and ensure proper documentation of all interactions.</p><p>• Follow provided scripts to maintain consistency and accuracy in communications.</p><p>• Utilize Microsoft Remote Desktop and other tools to manage workflows efficiently.</p><p>• Coordinate the pickup and return of company equipment at the designated office as required.</p><p>• Troubleshoot equipment issues by visiting the office when remote solutions are not viable.</p><p>• Maintain an organized and distraction-free work environment for video conferencing and customer interactions.</p><p>• Assist with data entry, order processing, and email correspondence as needed.</p><p>• Provide excellent customer service by addressing inquiries and resolving issues promptly.</p><p>• Collaborate with team members to meet project goals and deadlines.</p>