We are looking for a skilled Systems Administrator to join our team in Orlando, Florida. This long-term contract position involves providing both in-office and field support to clients. The role focuses on maintaining and optimizing Windows-based systems and applications while delivering exceptional technical assistance.<br><br>Responsibilities:<br>• Deliver technical support to clients, both on-site and remotely, ensuring timely issue resolution.<br>• Manage and maintain Windows servers and related infrastructure to ensure optimal performance.<br>• Configure and troubleshoot Microsoft Windows 10 systems to address user needs.<br>• Administer and support Office 365 applications, ensuring seamless functionality for end users.<br>• Handle Active Directory tasks, including user account management and permissions setup.<br>• Monitor system performance and implement necessary updates or improvements.<br>• Collaborate with team members to develop and refine system processes and support strategies.<br>• Provide training and guidance to end users on system functionalities and best practices.<br>• Document all technical procedures and solutions for future reference.<br>• Stay updated on emerging technologies and recommend system upgrades as needed.
<p>We’re looking for a hands-on IT Support Specialist to provide front-line (Tier 1) support across a modern Microsoft environment. You’ll resolve end-user incidents in the field and via remote tools, manage tickets through Zoho ManageEngine, and keep our workforce productive across Windows 11 devices, M365 GCC apps, and RingCentral communications.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Front-Line Support (Tier 1):</strong> Triage, troubleshoot, and resolve first-contact issues for ~550 users (hardware, OS, M365 apps, printers, basic network/connectivity, and RingCentral).</li><li><strong>Ticket Management:</strong> Log, categorize, prioritize, and close tickets in <strong>Zoho ManageEngine</strong>; follow SLAs and escalate appropriately.</li><li><strong>Device Support:</strong> Image, deploy, and maintain <strong>Windows 11</strong> laptops/desktops; perform basic peripheral and printer support.</li><li><strong>Account Administration:</strong> Perform basic user administration in <strong>Microsoft 365 GCC</strong> (password resets, license checks, group membership) per policy.</li><li><strong>Voice/UC Support:</strong> Handle Tier 1 issues for <strong>RingCentral</strong> (softphone setup, call quality checks, device pairing).</li><li><strong>Field Work:</strong> Provide deskside support, conference room/AV setup, and on-site troubleshooting as needed.</li><li><strong>Documentation:</strong> Update knowledge base articles, ticket notes, and asset records; contribute to How-To guides for end users.</li><li><strong>Customer Experience:</strong> Deliver clear, friendly communication; set expectations; follow through on resolutions.</li></ul><p><br></p>
<p>We are looking for a skilled Systems Engineer to join our team in Daytona Beach, Florida. This position offers a long-term contract opportunity where you will play a key role in designing and managing VMware environments, handling system migrations, and ensuring optimal network performance. You will work in a highly virtualized setting, collaborating on infrastructure projects and providing reliable solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage VMware infrastructures, including vSphere and vCenter.</p><p>• Plan and execute migrations from Hyper-V to VMware environments.</p><p>• Configure and troubleshoot networking components within vCenter, including switches, VLANs, and trunk ports.</p><p>• Optimize system and server performance while ensuring secure connectivity across firewalls.</p><p>• Decommission outdated systems and integrate storage solutions using Fiber Channel technologies.</p><p>• Collaborate on system architecture projects to support a large-scale user environment.</p><p>• Maintain and monitor Microsoft Windows Servers and Active Directory systems.</p><p>• Utilize monitoring tools like Zabbix to track system health and performance.</p><p>• Work with Cisco networking equipment and Meraki access points to ensure seamless network operations.</p><p>• Provide technical support for Microsoft 365, including account creation and basic administrative tasks.</p>
