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2 results for Help Desk Support Manager in Orlando, FL
- Winter Garden, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p><strong>Overview</strong></p><p>We are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul><p><br></p><p><strong>Common Issue Types</strong></p><ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul><p><br></p>
- 2026-08-25T00:00:00Z
- Orlando, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a customer-focused <strong>Level 1 Help Desk Technician</strong> to support business users in a fast-paced environment. This role works a <strong>4-day, 10-hour schedule over the weekend</strong> and is ideal for a passionate team player who enjoys solving technical challenges and delivering exceptional customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first-level technical support to end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, application, and account access issues.</li><li>Support Microsoft Windows environments, Microsoft Office, Google Workspace, and business applications.</li><li>Assist with user account administration, device setup, and general desktop support.</li><li>Document incidents, resolutions, and escalate issues when necessary.</li><li>Deliver a positive customer experience while maintaining strong communication with users and team members.</li></ul>
- 2026-09-09T00:00:00Z