<p>We are looking for a top notch, professional<strong> Sr. Customer Service Representative </strong>to join the team on a <strong>CONTRACT TO HIRE </strong>basis. This role involves providing support through phone and email communication for a website and related services, handling order fulfillment, managing customer data, and offering assistance with events such as conferences and trainings. The position requires both technical knowledge and strong interpersonal skills to effectively address customer needs, foster positive relationships, and ensure satisfaction.</p><p><br></p><p><strong>Customer Service:</strong></p><ul><li>Act as the first point of contact for customers via phone, email, or in-person interactions, resolving issues or escalating concerns as needed.</li><li>Develop a thorough understanding of the organization’s website, services, and processes.</li><li>Monitor customer accounts and take necessary actions proactively.</li><li>Deliver exceptional customer service to maintain positive client relationships.</li><li>Utilize software tools such as MS Outlook 365, Zoom Phones, Zoom Meetings, and Zoom Contact Center to manage customer requests.</li><li>Collect customer feedback and report key insights to leadership for improving services.</li><li>Exhibit empathy and active listening in interpreting customer needs.</li><li>Provide guidance to customers regarding products and services that may benefit them.</li><li>Stay updated on system, product, and service advancements or upgrades.</li><li>Train and onboard new customer service representatives.</li></ul><p><strong>Orders and Shipments:</strong></p><ul><li>Handle order processing, generate shipping labels, and ensure timely package preparation.</li><li>Create and maintain accurate shipment documentation, including invoices and customs paperwork.</li><li>Track inventory levels to ensure product availability for shipping.</li><li>Perform inventory stocking and assembly of paper-based products for shipping purposes.</li><li>Address customer inquiries regarding shipments, products, or services promptly.</li></ul><p><strong>Additional Responsibilities:</strong></p><ul><li>Assist in creating instructional materials for customers.</li><li>Participate in special projects as assigned.</li><li>Collaborate effectively within a team-oriented environment.</li></ul><p><br></p>
<p>Are you a detail-oriented, personable professional seeking an opportunity where you would be supporting an accounting department with administrative support? We’re looking for a tech-savvy <strong>Accounting Assistant</strong> to join this busy team! If you thrive in customer-facing roles and fast-paced environments, this role may be the perfect fit for you. This person will start next week and will provide support 40 hours a week until mid-January. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Front Counter & Phones:</strong> Answer incoming calls and assist in managing the front counter to provide exceptional customer service.</li><li><strong>Utility Customer Support:</strong> Set up customer accounts, and help them navigate their customer portal</li><li><strong>Data Management:</strong> Scan documents, post payments, and maintain accuracy while processing and recording information.</li><li><strong>Invoice Review:</strong> Verify invoice entries to ensure correctness and compliance with company procedures.</li><li><strong>Administrative Support:</strong> Handle basic administrative tasks, including managing emails and scheduling through Outlook/Teams.</li></ul><p><br></p><p><br></p>
<p>We are seeking a dynamic and tech-savvy <strong>Legal Assistant</strong> who thrives in a fast-paced, multifaceted environment. This role is ideal for someone who enjoys wearing many hats—supporting the team, managing administrative tasks, and leveraging technology to streamline legal operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative and legal support to attorneys specializing in tax law and property tax.</li><li>Draft, proofread, and manage legal documents, correspondence, and filings.</li><li>Conduct legal research and compile findings into digestible formats.</li><li>Maintain and organize case files, databases, and digital records.</li><li>Assist with client intake, scheduling, and communication.</li><li>Coordinate with internal teams and external stakeholders, including government agencies and community partners.</li><li>Support grant reporting and compliance documentation.</li><li>Help implement and manage legal tech tools (e.g., document automation, case management software).</li><li>Contribute to process improvements and tech-driven solutions for legal workflows.</li></ul><p><br></p>
We are looking for an experienced Director of Tax to oversee multiple tax offices within a detail-oriented CPA firm in LaVista, Nebraska. The ideal candidate will demonstrate exceptional leadership capabilities, technical expertise in tax management, and a commitment to fostering strong client relationships. This role offers the opportunity to shape regional strategies, mentor teams, and contribute to firm-wide initiatives.<br><br>Responsibilities:<br>• Lead and oversee the operations of multiple tax offices, ensuring alignment with organizational goals and service standards.<br>• Provide expert guidance on complex tax matters and high-value client engagements.<br>• Collaborate with firm leadership to develop and implement regional strategies for growth and efficiency.<br>• Foster a collaborative and growth-oriented culture across tax teams by integrating team members and encouraging teamwork.<br>• Act as a mentor and resource for office leaders, providing coaching and support to enhance their performance.<br>• Contribute to firm-wide initiatives such as process improvements, technology integration, and talent development.<br>• Build and maintain strong client relationships by delivering proactive and value-driven tax solutions.<br>• Monitor and ensure the quality and efficiency of team deliverables, balancing client satisfaction with operational effectiveness.<br>• Identify opportunities to refine processes and expand service offerings to meet evolving client needs.<br>• Represent clients in tax compliance matters with federal, state, or local authorities.
