<p>Job Summary:</p><p>The IT Configuration Technician I is responsible for the setup, configuration, and deployment of hardware and software systems across the organization. This entry-level role supports IT operations by ensuring devices are properly prepared for end users, maintaining inventory records, and assisting with troubleshooting and technical support.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Configure and deploy desktops, laptops, mobile devices, and peripherals according to company standards.</li><li>Install and update operating systems and software applications.</li><li>Perform basic troubleshooting of hardware and software issues.</li><li>Maintain accurate records of equipment inventory, configuration changes, and deployments.</li><li>Assist in imaging and re-imaging systems using standard tools (e.g., SCCM, MDT, or similar).</li><li>Support asset tagging and tracking processes.</li><li>Collaborate with IT support teams to ensure timely resolution of technical issues.</li><li>Follow established procedures for handling and securing sensitive data.</li><li>Provide excellent customer service to internal users during setup and support activities.</li></ul><p><br></p>
We are seeking a skilled and customer-focused Helpdesk Support Technician to provide Tier 1 and Tier 2 technical support to end-users. The ideal candidate will have strong troubleshooting abilities, a proactive approach to problem-solving, and a commitment to delivering high-quality service. This role involves resolving hardware, software, and network issues, escalating complex problems, and ensuring timely resolution to minimize downtime. <br> Key Responsibilities: Tier 1 Support: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software applications. Provide support for password resets, account access, and basic network connectivity. Document issues and resolutions in the helpdesk system accurately and thoroughly. Escalate unresolved issues to Tier 2 support or appropriate teams. Tier 2 Support: Handle escalated technical issues requiring deeper troubleshooting and analysis. Perform root cause analysis and implement long-term solutions. Support software installations, updates, and configurations. Troubleshoot and resolve network connectivity issues, VPN problems, and system performance concerns. Collaborate with other IT teams to resolve complex issues and improve support processes.
We are looking for a skilled Systems Administrator to join our team in Oklahoma City, Oklahoma. This long-term contract position offers the opportunity to manage and optimize IT systems, networks, and applications to ensure seamless operation and security. The ideal candidate will have hands-on experience with system monitoring, troubleshooting, and maintenance, along with a proactive approach to improving organizational IT infrastructure.<br><br>Responsibilities:<br>• Monitor networks to ensure system security, data integrity, and accessibility for authorized users.<br>• Manage user authentication and authorization processes using tools such as Active Directory.<br>• Analyze system and network performance metrics, including capacity, efficiency, and utilization, to identify areas for improvement.<br>• Troubleshoot and resolve technical issues across all IT-supported systems.<br>• Install, configure, and maintain applications, application suites, and frameworks to meet organizational needs.<br>• Set up, deploy, and support local and wide area networks (LANs and WANs), as well as Internet and intranet systems.<br>• Perform critical system backups and facilitate secure transfer of backup data to offsite storage locations.<br>• Stay current on updates and advancements in hardware and software systems, offering recommendations to enhance operational efficiency and reduce costs.<br>• Provide emergency after-hours support when required.
