We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.<br>• Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.<br>• Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.<br>• Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.<br>• Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.<br>• Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
<p><br></p><p><strong>What You'll Do</strong></p><ul><li>Greet and assist visitors, clients, and employees</li><li>Manage incoming calls, emails, and front desk inquiries</li><li>Coordinate conference rooms, meetings, and office logistics</li><li>Handle mail, packages, and office supplies</li><li>Support workplace events and day-to-day office operations</li><li>Maintain a polished, organized, and guest-ready office</li></ul>
<p>We are seeking a detail-oriented Entry-Level Accountant for a contract opportunity with our client. This role is ideal for a recent accounting graduate or an early-career professional looking to build hands-on experience in a fast-paced finance environment. The Entry-Level Accountant will support day-to-day accounting operations, help maintain accurate financial records, and assist with reporting and reconciliations.</p><p>Key Responsibilities:</p><ul><li>Assist with accounts payable and accounts receivable processing</li><li>Prepare journal entries and maintain general ledger records</li><li>Support month-end and year-end close activities</li><li>Reconcile bank statements and account balances</li><li>Review financial data for accuracy and completeness</li><li>Help maintain accounting controls and compliance with company procedures</li><li>Assist with payroll-related accounting support, as needed</li><li>Generate reports and support the accounting team with special projects</li></ul><p><br></p>
<p>We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca. </p><p><br></p><p>Responsibilities:</p><ul><li>Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.</li><li>Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.</li><li>Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.</li><li>Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.</li><li>Support conference room and media technology, including AV equipment used for meetings and presentations.</li><li>Handle user onboarding, device provisioning, account support, and general workstation readiness.</li><li>Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.</li><li>Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.</li><li>AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.</li><li>Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.</li><li>Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.</li><li>Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.</li><li>Must be comfortable switching between platforms and managing last-minute presentation updates.</li><li><strong>No</strong> mixing board, sound engineering, or external camera experience is required.</li><li>Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.</li><li>For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.</li></ul><p><br></p>