56 results for Customer Service Representative in Oakland, CA

Customer Service Representative Customer Service Representative position available via Robert Half Robert Half is working with a fast-growing fintech client seeking a dynamic and empathetic Customer Service Representative to join their team. In this role, you’ll support customers in navigating the company’s innovative financial technology platform and play a key part in ensuring their satisfaction and success. If you thrive in a fast-paced, tech-driven environment and are eager to help customers solve problems, we’d love to hear from you! Job Description As the Customer Service Representative, you will:<ul><li>Provide timely and professional support to customers via email, phone, and chat.</li><li>Resolve customer inquiries, issues, and escalations related to products and services.</li><li>Educate customers on the fintech platform’s features and functionality to empower them to use the technology confidently.</li><li>Collaborate with internal teams (Product, Operations, and Technical Support) to resolve complex customer issues and share feedback for continuous improvement.</li><li>Track and log interactions in the company’s CRM platform to maintain accurate customer records.</li><li>Identify patterns in customer feedback and proactively suggest ways to enhance the customer experience.</li></ul>Please apply with your resume via Robert Half

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in San Francisco, California. Operating within the dynamic industry, this role requires a dedicated individual who can handle customer queries, ensure accurate record-keeping, and contribute to process improvement. Responsibilities: • Accurately and efficiently handle customer inquiries primarily through email, and also via phone and chat. • Monitor customer accounts and provide feedback on customer sentiment and trends to help the team improve services and address recurring issues. • Continuously stay updated on new product features and company updates to provide customers with accurate and relevant information. • Collaborate with cross-functional teams to advocate for customer needs and improve overall experience. • Analyze customer feedback and trends to drive continuous improvement initiatives. • Develop, refine, and suggest process improvements, including enhancements to internal and customer-facing documentation, to boost efficiency and reduce contact rates. • Develop and document best practices to standardize issue resolution and enhance team productivity.

Medical Customer Service Rep We are in the process of hiring a Medical Customer Service Rep at our Newark, California location. As part of our team, the chosen candidate will be responsible for answering customer inquiries via phone and email, maintaining customer records, and processing credit applications. This role also necessitates the execution of additional tasks as required within the established procedures. Responsibilities:<ul><li>Answer telephone calls and emails, providing information related to invoice status, check details, and Accounts Payable inquiries.</li><li>Direct calls requiring additional assistance to the appropriate departments and ensure follow-ups are completed.</li><li>Assist the Accounts Payable department with vendor statement reconciliations.</li><li>Date-stamp and sort invoices daily upon receipt in the Accounts Payable department.</li><li>Enter invoices requiring approval into the system for accurate record-keeping.</li><li>Ensure customer inquiries are resolved efficiently and that follow-ups are conducted.</li><li>Maintain and organize department supplies.</li><li>Adhere to Service Standards to ensure quality customer interactions.</li><li>Scan invoices requiring approvals and upload them to appropriate folders daily.</li><li>Sort, file, and retrieve documents as needed.</li></ul>

Customer Service Representative Temporary Administrative Support Needed (3-6 Months)Robert Half is seeking a temporary Administrative Support Professional for a 3 to 6-month assignment, with the potential for extension depending on business needs.Key Responsibilities:<ul><li>Managing and organizing incoming communications (e.g., phone calls, emails).</li><li>Maintaining and organizing files and records.</li><li>Performing data entry and maintaining databases.</li><li>Supporting project coordination and reporting tasks.</li><li>Providing general office support to our Customer Service Representatives as needed.</li></ul>

Customer Care Representative We are offering a long-term temporary opportunity for a Customer Care Representative within the construction industry in Mountain House, California. This role involves managing customer relations, coordinating with construction staff, and overseeing the completion of tasks related to new home developments. Responsibilities: • Supervise the repair tasks performed by subcontractors post handover of the homes to homeowners.• Conduct thorough checks of homes, creating a detailed list of tasks for construction prior to delivering the home to the customer.• Manage the operation of walk-through repairs in coordination with construction staff and contractors, ensuring completion within a stipulated timeframe.• Schedule home inspections with homeowners, evaluate routine warranty claims and ensure all service requests are completed within a given period.• Provide timely and accurate updates to the Customer Care Manager regarding progress and scopes of work.• Maintain a positive relationship with homeowners by providing detail oriented, timely, and services.• Evaluate the performance of subcontractors and the quality of materials used, updating the Customer Service Manager accordingly.• Participate in the emergency on-call rotation service schedule.• Work cooperatively with the Customer Service Manager on special projects as needed.• Attend and participate in department meetings regularly.• Maintain meticulous service request logs and documentation of all work performed. Please call 209.279.5269 for immediate consideration

Guest Services Representative We are offering a 6-month contract employment opportunity for a Guest Services Representative in Palo Alto, California. Working in the healthcare industry, you will serve as a non-clinical liaison, providing exceptional customer service to patients, their families, and visitors while ensuring adherence to safety and quality programs. The schedule is Tuesdays through Friday 8:30 am – 5 pm and Saturday from 2 pm to 10:30 pm. Responsibilities:· Serve as a non-clinical liaison to assist patients before, during, and after their visits.· Greet and guide patients, families, and visitors throughout the hospital and clinics.· Schedule and manage appointments while providing clear instructions and directions.· Respond to patient concerns, escalating issues as necessary.· Assist with transportation information, including hospital shuttles and local services.· Support patient experience initiatives by offering emotional support and practical assistance.· Communicate patient and guest needs to appropriate departments.· Facilitate wayfinding, concierge services, and delivery of guest amenities.· Maintain sensitivity and confidentiality in all interactions.· Manage site-specific navigation needs in areas like emergency departments and surgical units.

Member Services Representative We are offering a long-term contract employment opportunity for a Member Services Representative in Sunnyvale, California. This role is situated within the financial industry and will not be remote. In this position, you will be required to handle cash and provide services akin to those provided by establishments like Starbucks. Responsibilities: • Accurately process member transactions such as deposits, withdrawals, account transfers, loan payments, cash advances, and more. • Actively cross-sell Credit Union products and services to meet member’s needs. • Maintain, safeguard, and balance cash drawer and all negotiable instruments. • Respond to basic member inquiries regarding Credit Union products, services, policies, procedures, and general financial institution processes. • Prepare the branch for daily opening and closing procedures. • Handle stop payment requests, completion of CTRs, member password updates, statement copy requests, cross-member transfer requests, and wire requests. • Process daily night depository items. • Assist other branches and departments as needed. • Manage sub-account openings, IRA contributions, address change requests, check order requests, account closures, and issuance of Cashier Checks. • Maintain a strong service culture by providing excellent internal and member service. • Adapt to a fast-paced environment while handling multiple tasks and competing priorities. • Demonstrate proficiency with technology (computers, iPads, mobile phones, tablets) and Microsoft Office applications.

Customer Assistant Our client is specifically looking for candidates who have:· Six-months of customer service experience· Healthcare experience preferred but not required· High school diploma or GED equivalent Experience· Type 40 words per minute (Will need to take a typing assessment)· Excellent customer service skills· Demonstrated knowledge of proper English grammar in speaking and writing· Effectively listen to resolve patient's/customers inquiries· Maintain respect and composure in stressful situations· Navigate complex software tools and accurately input data· Effectively document caller notes into the medical record· Ability to adjust communication to fit the needs and level of understanding of the receiver· Ability to apply business logic to resolve patient/customer issues while managing multiple priorities

Patient Financial Services Representative We are in search of a Patient Financial Services Representative to join our team in the healthcare industry located in French Camp, California. In this role, you will manage a variety of tasks related to third-party billing, collections, and other administration functions. You will oversee a team handling complex billing tasks, including patient account billing, claim denials, reimbursements, and collections. Responsibilities: • Supervise and coordinate the operations of the clerical unit within the business office. • Ensure the accurate and timely billing of patient accounts. • Manage and resolve claim denials and reimbursement issues. • Collaborate with insurance representatives and internal teams to correct billing issues. • Oversee and ensure the accuracy of customer credit records. • Train the team on billing procedures, policies, and regulations. • Conduct regular audits of claims, statements, and financial reports. • Ensure compliance with billing rules and legal guidelines. • Utilize skills in Allscripts, Cerner Technologies, CRM, Crystal Reports, Dentrix Dental Software, answering inbound calls, authorizations, benefit functions, and billing functions. • Handle complex billing problems and appeals with a strong problem-solving approach. This role offers a long-term contract employment opportunity.

Client Service Associate - RIA Please contact Michelle Espejo via LinkedIn or Email for fastest consideration for this opportunity. Our client is a thriving wealth management firm in San Jose. They're known for their amazing growth, first-class service, and innovative use of technology. This firm offers great career growth opportunities and supports professional development. Competitive compensation. Awesome team. Responsibilities:<ul><li>Providing excellent service to clients.</li><li>Helping out in client meetings.</li><li>Keeping up-to-date with client documentation.</li><li>Adhering to regulatory rules.</li><li>Processing client transactions accurately and punctually.</li><li>Assisting in web calls and international banking support.</li></ul>Please contact Michelle Espejo via LinkedIn or email for additional info or any questions you may have.

Client Service Associate - San Jose Please contact Jennifer Fukumae via LinkedIn for consideration for this opportunity. Job Posting: Client Service AssociateEmployment Type: Full-TimeLocation: San Jose, 100% onsiteComp: $88-120k + Bonus Are you ready to elevate your career with a fast-growing Wealth Management Firm that has expanded by $400 million in recent years? We’re seeking a driven and detail-oriented Client Service Advisor to join this dynamic team! This is your chance to be part of a company that values work-life balance, delivers outstanding investment returns, and offers competitive compensation. Join a collaborative team where your skills will make a direct impact on clients' success and the firm's continued growth. If you're passionate about providing exceptional client service and want to grow with a firm on the rise, we want to hear from you! Apply now to take the next step in your career. Responsibilities:<ul><li>Generate performance reporting and analyze effects of contribution and attribution.</li><li>Assist with implementing back office reconciliation processes.</li><li>Provide a high level of customer support to high net worth individuals.</li><li>Keeping up-to-date with client documentation.</li><li>Adhering to regulatory rules.</li><li>Processing client transactions accurately and punctually.</li><li>Assisting in bank operations (web calls) and international banking support.</li></ul>

Office Services Associate We are offering a short-term contract employment opportunity for an Office Services Associate in San Francisco, CA. This role operates within the industry, focusing on a variety of office services functions. The position involves client interaction, as the workplace is a location where clients visit frequently. Responsibilities:• Handle copy, print, and scan jobs, ensuring efficient and accurate completion • Crosstrain in various areas to diversify skillset and enhance service provision • Maintain a client-facing role, ensuring detail oriented and courteous interaction with customers • Collaborate with a small team to ensure smooth operations at the site • Report to the supervisor, maintaining open and detail-oriented communication • Utilize digital and paper-based systems for reprographic and mail services • Support in hosting events, ensuring detail-oriented presentation and organization • Adhere to and implement back-office procedures to maintain client satisfaction • Handle sensitive and confidential documents and information with care and discretion • Solve problems independently, escalating to a supervisory level when necessary • Work well in a fast-paced environment, managing time effectively to meet deadlines • Maintain a positive, can-do attitude, contributing to a harmonious team environment.

Receptionist Job Overview:We are seeking a friendly, professional, and organized Receptionist to be the welcoming face and first point of contact for our company. In this role, you will manage front desk operations and provide exceptional customer service while handling a variety of administrative tasks. As a vital part of our team, you will help maintain smooth daily operations, ensuring visitors and internal staff have the support they need for a successful and efficient work environment.Key Responsibilities:<ul><li>Greet visitors, clients, and employees in a warm and professional manner.</li><li>Answer and direct phone calls using a multi-line phone system, taking accurate messages when necessary.</li><li>Manage the company’s front desk operations, including maintaining cleanliness and organization of the reception area.</li><li>Assist with scheduling appointments, booking meeting rooms, and coordinating staff calendars.</li><li>Distribute incoming mail, packages, and other deliveries, as well as handle outgoing mail.</li><li>Provide general administrative support such as data entry, filing, faxing, and photocopying.</li><li>Ensure compliance with company security protocols by checking in guests and issuing visitor badges as needed.</li><li>Serve as the go-to person for inquiries and provide accurate information about the company, products, and services.</li><li>Assist with special projects or tasks as assigned by management.</li></ul>** If you're interested in this position, please apply to this position and contact Julia Henderson at julia.henderson - at - roberthalf - .com with your word resume and reference job ID# 00410-9504105738 **

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate. In this role, you will be responsible for a variety of office duties including hospitality, reception, and repro mail. You will also be expected to provide excellent customer service, maintain accurate records, and handle office equipment effectively. Responsibilities: • Manage reception duties such as answering phone calls and interacting with customers • Oversee office services including copy, print, scan, and binding repro • Handle food setup in conference rooms and kitchen, ensuring cleanliness and order • Ensure that dirty dishes are placed in the dishwasher at the end of the day and are taken out the next morning • Manage postage on mail, coordinating delivery and pickup with FedEx • Travel for assistance when required • Maintain a detail-oriented demeanor under pressure and exhibit a proactive approach in interactions • Ensure customer-oriented service and presentability during interactions • Ensure the office environment is kept organized and efficient • Maintain accurate logs and records of office activities and customer interactions.

Front Desk Coordinator Front Desk Coordinator position available via Robert Half Our client, a leading Property Management Company, is seeking a professional and personable Front Desk Coordinator to be the face of their organization. As the first point of contact for tenants, vendors, and visitors, you will play a key role in creating a welcoming environment while ensuring the smooth daily operations of the front desk. This is an excellent opportunity for a customer-service-focused individual with strong organizational skills who enjoys working in a collaborative, fast-paced environment. Job Description Front Desk Operations<ul><li>Serve as the primary point of contact for all visitors, clients, and tenants, offering outstanding service with professionalism and a warm demeanor.</li><li>Answer and transfer incoming calls promptly and accurately, while responding to inquiries regarding the property and its management services.</li><li>Manage the front desk area, maintaining a clean, organized, and welcoming environment.</li></ul>Administrative Support<ul><li>Handle incoming and outgoing mail, deliveries, and packages, ensuring proper tracking and distribution.</li><li>Assist the property management team with administrative tasks such as filing, data entry, and maintaining tenant information.</li><li>Schedule and coordinate appointments, meetings, and conference room reservations as needed.</li></ul>Tenant and Vendor Relations<ul><li>Address tenant questions or direct them to the appropriate team member for resolution.</li><li>Support the coordination of vendor and contractor visits, including tracking sign-ins and ensuring access to relevant areas of the property.</li><li>Provide updates, notices, and announcements to tenants as directed by the property management team.</li></ul>Operational Support<ul><li>Monitor the functionality of front desk equipment and report any technical or maintenance issues to the property management team.</li><li>Maintain accurate documentation of front desk activities and processes for compliance and audit purposes.</li></ul> Please apply with your resume via Robert Half

Temporary Dental Front Desk Robert Half has an immediate need for a Front Desk Administrator for a dentist's office in San Carlos. Our client is a small, friendly, and patient-focused dental practice committed to providing high-quality dental care in a welcoming and comfortable environment. Their team is looking for a customer focused Front Desk Receptionist to be the first point of contact for our patients and ensure smooth operations at the front office. Please find the duties below and if interested, apply now. Our client is looking for immediate support. Do not wait, apply now! Responsibilities: <ul><li>Greet patients warmly, manage appointment scheduling, and handle phone inquiries with professionalism and care</li><li>Provide exceptional customer service and create a welcoming atmosphere for patients</li><li>Manage patient records, handle billing and insurance processing, and ensure smooth office operations</li></ul>

Project Coordinator We are offering a contract to permanent employment opportunity for a Project Coordinator in Palo Alto, California. In this role, you will be primarily responsible for managing projects, coordinating activities, and serving as the liaison to customers and other departments. Your work will encompass a wide range of functions, including financial management, human resources, communications, purchasing, and inventory management. Responsibilities: • Oversee the coordination of various departmental project activities, ensuring each phase is documented appropriately • Take charge of individual projects as they arise, identifying and addressing additional areas of opportunity • Carry out administrative tasks, ensuring the smooth flow of paperwork and efficient administrative processes • Provide leadership and expertise in human resources recruitment, ensuring timely submission of evaluations and paperwork associated with personnel within the department • Coordinate the permanent employment of new employees, conduct initial department orientation, and review departmental compliance courses • Manage the allocation of equipment and supplies, facilitate periodic inventory review of all equipment, and prepare appropriate facility reports as needed • Act as an events coordinator, managing and executing various events • Coordinate requests for support from departments such as communications, housekeeping, and engineering and maintenance, ensuring quality work is completed in a timely manner • Serve as the representative coordinating the installation and maintenance of data and phone communication • Participate in assigned projects, ensuring they are completed within the requested timeframes.

Receptionist 4 We are offering a long term contract employment opportunity for a Receptionist 4 in Sunnyvale, California. As a Receptionist 4, you will be instrumental in providing administrative support through various clerical functions, research, and handling information requests. Responsibilities • Greet and guide visitors ensuring their needs are addressed promptly. • Handle telephone or console switchboard operations, ensuring clear and efficient communication. • Responsible for receiving and dispatching packages through courier services. • Maintain a log of visitors and calls, while also providing security passes/badges. • Manage simple clerical functions such as typing and filing. • Ensure the boardroom schedule and equipment are well-maintained. • Utilize computer applications such as Microsoft Word, Excel, and PowerPoint for various administrative tasks. • Carry out additional administrative support tasks as needed, including photocopying, binding books, and preparing mailers. • Uphold a high level of confidentiality and organization with information. • Use your interpersonal skills to provide exceptional customer service.

Front Desk Receptionist We are offering a short term contract employment opportunity for a Front Desk Receptionist in Lathrop, California. As a Front Desk Receptionist, your role will be to manage our front office operations, provide customer service, and assist with administrative tasks. Responsibilities: • Provide administrative assistance in the organization • Handle the multi-line phone system and direct calls appropriately • Implement customer service strategies to maintain a high level of satisfaction • Perform data entry tasks and maintain customer records • Manage Microsoft Outlook for scheduling and communication purposes • Organize and maintain files to ensure easy accessibility and security of documents.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in San Francisco, California. The successful candidate will be part of an industry that requires proficient management of office functions and operations. The role will involve a variety of tasks including answering inbound calls, overseeing office procedures and policies, and maintaining a well-functioning office environment. Responsibilities: • Efficiently manage inbound calls using a multi-line phone system. • Receive and sort mail and deliveries, ensuring they reach the correct recipient. • Maintain comprehensive and current phone lists for easy access and reference. • Handle additional projects as assigned, demonstrating adaptability and a willingness to take on new challenges. • Safeguard sensitive and confidential documents and information, ensuring privacy and security. • Liaise effectively with managers and clients, addressing any job or deadline issues promptly. • Keep the office tidy and well-maintained, including setting up and breaking down conference rooms. • Ensure that kitchen supplies are replenished regularly and order supplies for meetings when necessary. • Operate office machinery such as scanners to digitize documents and maintain quality assurance. • Exhibit excellent written and verbal communication skills, including detail oriented telephone and email etiquette.

Front Desk Coordinator We are accepting applications for the position of Front Desk Coordinator located in San Jose, California, United States. In this role, you will play a crucial part in overseeing front desk operations, managing online reservations, and ensuring guests arrive promptly for events. You will also communicate with maintenance vendors, conduct orientations, and guide tours of the facility. This position offers a long-term contract employment opportunity. Responsibilities: • Be stationed at the front desk, providing outstanding customer service and support. • Manage online reservations to ensure seamless operations and guest satisfaction. • Oversee event schedules, ensuring guests arrive punctually. • Communicate with maintenance vendors to address and resolve facility issues. • Conduct orientations and guide tours of the office space. • Work together with the day porter, reporting any issues or concerns. • Ensure the smooth running of the front desk operations. • Utilize Microsoft Office tools and email correspondence for daily tasks and communication. • Maintain a detail-oriented and welcoming environment at all times. • Ensure fair treatment of all guests and staff.

Receptionist We are seeking a Receptionist to join our team in the Stockton area. As a Receptionist, you will be the first point of contact for our company. Your duties include offering administrative support across the organization, welcoming guests and greeting people who visit the business, as well as coordinating front-desk activities. Responsibilities:• Direct incoming calls, emails, and inquiries to the appropriate departments.• Oversee the reception area to ensure it is tidy, organized, and inviting.• Coordinate and schedule appointments and meetings for staff members.• Provide necessary assistance and information to visitors and staff.• Carry out administrative duties such as data entry, filing, and preparing documents.• Handle additional tasks assigned by management to assist the office.• Administer the employee “call-off” line and inform leaders of employee absences.• Assist in ordering customer refreshments and maintaining the main conference room.• Participate in ordering office stationery and other related items when required.• Welcome visitors in a detail-oriented manner and manage airport gate access.• Maintain a visitor log, issue visitor badges, and verify identification before granting access.• Communicate any suspicious activity or security concerns with security personnel.• Monitor security cameras and report any anomalies to the relevant personnel.• Deliver the Safety and FOD Awareness package to contractors and visitors.

Collections Specialist (AR) Position Overview:The Collections Specialist will be responsible for managing customer accounts, overseeing accounts receivable activity, and ensuring timely collection of outstanding invoices. The ideal candidate will possess strong communication, negotiation, and problem-solving skills, with an in-depth understanding of collections processes, systems, and best practices. Key Responsibilities:<ul><li>Monitor and manage accounts receivable to ensure timely payment of outstanding invoices</li><li>Conduct a high volume of outbound calls and send email correspondence to customers to resolve overdue accounts and collect payments</li><li>Investigate and resolve billing discrepancies in collaboration with customers and internal departments.</li><li>Prepare, analyze, and deliver detailed aging reports and summaries to management on account statuses</li><li>Maintain accurate and detailed records of all collection communications in the company's financial systems</li><li>Negotiate and establish payment plans, as necessary, to facilitate collections and reduce delinquencies.</li><li>Respond promptly to customer inquiries and concerns regarding account balances and billing issues.</li><li>Collaborate with teams such as sales, customer service, and accounting to address disputes and improve the collection process.</li><li>Support month-end and quarter-end activities, ensuring all receivables are reconciled correctly.</li><li>Recommend accounts for write-offs and coordinate with management on recovery efforts where applicable.</li><li>Maintain a high degree of professionalism, ethical communication and confidentiality both internally and with customers</li></ul>

Data Collector We are offering a long term contract employment opportunity for a Data Collector in San Francisco, California. This role is within the industry of product development and includes a physical aspect of testing a mechanical gripping device. The successful candidate will be working autonomously and will be required to commute around the city. Responsibilities: • Test and provide feedback on a mechanical gripping device, lifting household items for product development • Work independently with minimal communication with the engineering team • Undertake training at the headquarters for the first two days before being deployed onsite • Commute around San Francisco and South San Francisco, requiring personal vehicle for transportation • Stand for long periods of time throughout the day • Handle household items like plates and glasses over their heads, using a 7lb device • Adapt to different site locations within the city • Utilize skills in Administrative Assistance, Customer Service, Data Entry, and Order Entry.

Data Collector We are offering a long term contract employment opportunity for a Data Collector in San Francisco, California. This role is within the industry of product development testing, where the selected candidate will be involved in real-world testing of a mechanical gripping device, providing feedback to the engineering team. The job requires physical activity and autonomous work, with shifting work sites within San Francisco. Responsibilities: • Testing a mechanical gripping device by lifting household items and providing feedback to the engineering team. • Being ready for physical activity as the role involves standing and lifting objects for extended periods. • Handling the device which weighs around 7lbs, using it to lift various household items including plates and glasses. • Operating autonomously without continuous communication with the engineering team. • Adapting to changing work locations within San Francisco, requiring the use of a personal vehicle for commuting. • Undergoing initial training at the headquarters before being deployed onsite. • Providing administrative assistance as needed in terms of data entry and order entry. • Maintaining a focus on customer service throughout all activities.