We are looking for a dedicated Customer Service Representative to join our team in Mount Prospect, Illinois. In this contract-to-permanent position, you will play a pivotal role in delivering exceptional support to our clients, ensuring their inquiries are handled efficiently and professionally. This role requires strong communication skills and attention to detail to maintain high-quality customer experiences.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Provide assistance with scheduling appointments and updating calendars as needed.<br>• Manage email correspondence and ensure timely responses to client queries.<br>• Perform accurate data entry tasks to maintain customer records and order information.<br>• Handle both inbound and outbound calls to support various customer service needs.<br>• Process order entries efficiently while maintaining attention to detail.<br>• Utilize Microsoft Excel and Word for documentation and reporting purposes.<br>• Collaborate with team members to resolve complex issues and deliver solutions.<br>• Maintain a positive and helpful attitude while interacting with clients.<br>• Ensure customer satisfaction by addressing concerns and providing clear resolutions.
We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.<br><br>Responsibilities:<br>• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.<br>• Accurately update and maintain member information in the system.<br>• Provide detailed explanations of policies and procedures to members.<br>• Offer guidance on best practices and necessary documentation.<br>• Utilize SharePoint and web-based member databases for seamless data management.<br>• Collaborate with team members to address complex member concerns.<br>• Manage order entry tasks and ensure data accuracy.<br>• Communicate effectively with bilingual Spanish-speaking members, if applicable.<br>• Uphold professionalism, punctuality, and attention to detail.<br>• Perform additional customer service tasks as required.
We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. In this Contract to permanent opportunity, you will play a pivotal role in supporting credit union members by handling inbound inquiries and providing exceptional service. This is an excellent opportunity for someone with strong communication skills and a passion for helping others in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide patient and empathetic assistance, particularly to senior members, ensuring their needs are met with care.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and resolve issues.<br>• Stay informed about the organization’s offerings to effectively guide members to appropriate solutions.<br>• Maintain a high level of accuracy and professionalism while handling sensitive financial information.<br>• Collaborate with team members to ensure seamless service delivery and meet performance goals.<br>• Adhere to attendance policies and uphold reliability standards.<br>• Participate in comprehensive training programs to develop technical skills and understanding of company procedures.<br>• Handle Saturday shifts twice a month, with a flexible schedule to ensure no more than 40 hours per week.<br>• Assist in managing increased call volumes resulting from organizational changes.
<p>We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring satisfaction through attentive communication and efficient problem-solving. This is a Contract to permanent position, offering the opportunity to grow within the company and contribute to a supportive and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer calls promptly and courteously, ensuring a positive experience.</p><p>• Address customer concerns, complaints, and inquiries with empathy and care.</p><p>• Provide clear and accurate information about products, services, policies, and procedures.</p><p>• Record and maintain detailed documentation of all customer interactions in the system.</p><p>• Escalate complex or unresolved issues to the appropriate departments for further assistance.</p><p>• Achieve and exceed daily performance metrics, including call handling times and customer satisfaction scores.</p><p>• Maintain a positive and attentive attitude, contributing to a welcoming team atmosphere.</p><p><br></p><p>The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent role, you will play a vital part in delivering exceptional service and support to our customers while maintaining a positive and engaging demeanor. This position offers an opportunity to grow within the organization while honing your customer service skills in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to a high volume of customer inquiries via phone, ensuring each interaction is handled with care and attention to detail.</p><p>• Address and resolve customer concerns, complaints, and requests efficiently while striving for customer satisfaction.</p><p>• Provide accurate and thorough information about products, services, and company policies to assist customers effectively.</p><p>• Record and maintain detailed documentation of customer interactions and resolutions in the company's system.</p><p>• Escalate complex or unresolved issues to the appropriate team or department as necessary.</p><p>• Achieve and exceed daily performance targets, including metrics for call volume, response times, and customer satisfaction.</p><p>• Demonstrate a positive attitude and detail-oriented approach to foster trust and rapport with customers.</p><p>• Collaborate with team members and other departments to ensure seamless customer support.</p><p>• Stay updated on company offerings, procedures, and tools to provide informed assistance to customers.</p><p><br></p><p>The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.</p><p><br></p><p>How you will make an impact as a Patient Services Representative:</p><p><br></p><p>The Patient Services Representative interacts with patients at various stages of their treatment journey</p><p>Greet patients and accurately checks patients into EHR using established patient registration check-in protocols</p><p>Order Sleep Study device utilizing system</p><p>Upload sleep study reports into system</p><p>Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart</p><p>Schedule patient appointments</p><p>Answer call center calls to provide overflow coverage as necessary</p><p>Owns opening of clinic and closing of clinic per established guidelines</p><p>Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule</p><p>Order medical supplies and pharmaceuticals as needed, per established protocol</p><p>What we’re looking for in a Patient Services Representative:</p><p><br></p><p>Prior medical experience preferred</p><p>Proven ability to independently apply best practices in time management</p><p>Proven ability to multitask in a fast paced environment</p><p>Prior experience and/or desire to work in a role held accountable to quality performance metrics</p><p>Strong customer service focus</p><p>Solid technology skills including Outlook, Word, Excel, Electronic Health Records</p><p>Great attention-to-detail and accuracy in work</p><p>Solution oriented problem solver</p><p>Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done</p><p><br></p><p>The salary range for this position is $19/hr. to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
<p>We are seeking an Audience Segmentation & Marketing Data Specialist to join our client's marketing team. This Specialist will play a key role in optimizing campaign performance and supporting data-driven marketing initiatives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and manage audience segmentation strategies using behavioral, demographic, and firmographic data</li><li>Partner closely with analytics and data teams to define audience criteria and build actionable segments</li><li>Collaborate with business stakeholders to ensure alignment between audience management and campaign goals/KPIs</li><li>Generate ad hoc reports from the Enterprise Data Warehouse to support marketing efforts</li><li>Work with project leads, data analysts, and end-users to automate audience-related tasks</li><li>Maintain data loads within our marketing automation platform and troubleshoot related issues with internal and external teams</li><li>Ensure audience management practices are compliant with data privacy regulations such as GDPR and CCPA</li><li>Support A/B testing and audience experimentation to continuously refine targeting strategies</li><li>Document audience definitions, workflows, and best practices to ensure cross-functional visibility</li></ul><p><br></p>
<p>We are seeking a confident and proactive Service Desk Team Lead to take ownership of our service desk operations. Reporting to the IT Operations Manager, you will manage a team of three in-house technicians plus outsourced Level 1 support, delivering exceptional end-user support in a 24x7 global enterprise.</p><p>This is a leadership role requiring strategic oversight—not a traditional “hands-on-keyboard” help desk position. You will be responsible for driving operational excellence, implementing new technologies, managing budgets, scaling team resources, and optimizing service levels through SLA management and possible outsourcing initiatives. You must bring accountability, strong decision-making, and a continuous improvement mindset to this function.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and oversee daily service desk operations, providing clear direction and support</li><li>Serve as the escalation point for complex technical issues</li><li>Ensure SLA compliance and high standards for customer satisfaction and ticket resolution</li><li>Communicate professionally with users and stakeholders, both in person and via email</li><li>Identify and implement new technologies and process improvements to support ongoing business growth</li><li>Manage third-party support providers and outsourcing activities, including SLA development</li><li>Control service desk budgets and related costs</li><li>Flexibly scale team resources up or down as needed to ensure consistent performance</li><li>Promote a culture of continual learning and professional development through certifications and ongoing training</li></ul>
We are looking for a detail-oriented Accounts Receivables Specialist to join our team in Mettawa, IL. In this long-term contract position, you will play a crucial role in managing collections, financial transactions, ensuring accuracy in billing, and facilitating timely collections. This opportunity is ideal for someone with strong organizational skills and a solid understanding of collections and accounts receivable processes. <br> Responsibilities: • Commercial collections to ensure timely payments and address any discrepancies. • Apply cash payments accurately to customer accounts and reconcile any variances. • Monitor and follow up on outstanding invoices to maintain healthy cash flow. • Collaborate with internal teams to streamline billing functions and resolve issues. • Utilize Microsoft Excel to create formulas and analyze financial data effectively. • Prepare and maintain detailed financial reports for management review. • Ensure compliance with company policies and regulations in all accounts receivable activities. • Provide exceptional customer service to clients regarding billing inquiries and payment processing.
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><em>Is your current job giving “all-work-no-play” when it should be giving “work-life balance + above market pay rates”? </em></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
We are looking for an experienced Accounts Receivable Specialist to join our team on a contract basis. In this role, you will be responsible for managing key aspects of accounts receivable operations, ensuring accurate billing, timely collections, and efficient cash applications. Based in Hillside, Illinois, this position offers an opportunity to contribute to the success of a company in the printing and publishing industry.<br><br>Responsibilities:<br>• Process and manage accounts receivable transactions with precision and attention to detail.<br>• Perform cash application tasks to ensure payments are accurately recorded and allocated.<br>• Handle business-to-business collections, maintaining clear and attentive communication with clients.<br>• Generate and oversee billing functions, ensuring invoices are accurate and delivered on time.<br>• Monitor and reconcile cash activity to maintain accurate financial records.<br>• Collaborate with internal teams to address discrepancies and resolve client inquiries.<br>• Support financial reporting by providing accurate data related to accounts receivable.<br>• Develop and implement strategies to improve collection processes and reduce outstanding balances.<br>• Maintain compliance with company policies and industry regulations in all accounts receivable activities.
<p><em>The salary range for this position is $65,000 - $72,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong>Job Description:</strong> </p><p> </p><p>The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing.</li></ul><p> </p><p> </p>
<p>We are looking for a motivated and detail-oriented Medical Billing Specialist to join our team in Oak Brook, Illinois. This contract position is ideal for candidates with a background in medical billing and a commitment to accuracy in claims processing and payment reconciliation. You will play a vital role in ensuring timely submissions and providing support to families relying on Medicaid-funded services.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit clinic patient claims to Medicaid and private insurers twice weekly, ensuring all necessary information is included.</p><p>• Identify and correct errors in claims submissions, resubmitting promptly to avoid delays.</p><p>• Prepare and distribute monthly invoices to families and payers.</p><p>• Perform daily reconciliation of billing records to maintain accuracy and compliance.</p><p>• Coordinate with physicians to obtain scripts for new clients, ensuring accurate documentation.</p><p>• Track claim statuses and escalate complex issues to management when needed.</p><p>• Ensure compliance with Medicaid-specific billing and reporting requirements.</p><p>• Maintain organized records of all billing activities and client interactions.</p><p>• Communicate effectively with families and physicians regarding payment plans and billing inquiries.</p><p><br></p><p>The hourly pay range for this position is $24 to $29/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>We are looking for a skilled Customer Experience & Ecommerce in near Des Plaines, Illinois. This role involves managing various online platforms, ensuring efficient workflows, and driving performance improvements across multiple channels. The ideal candidate is proactive, detail-oriented, and experienced in eCommerce and project management.</p><p><br></p><p>7:30am-4:00pm or 8:00am-5:00pm</p><p>Compensation: $75k-$90k</p><p>3 days in office 2 days WFH</p><p>Medical, Dental, Vision, 401k, 15 days PTO,9 holidays</p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Manages the company’s ecommerce website, including product launches, promotions, inventory updates, and merchandising accuracy.</p><p>• Communicate with customers by answering any problems, or solving any inventory issues.</p><p>• Maintains and activates listings across marketplaces such as Amazon Seller.</p><p>• Ensures all product are up to date.</p><p>• Monitors inventory levels, pricing, order flow, and work with the operations.</p><p>• Analyzes ecommerce sales performance and delivers regular reporting with actionable insights and recommendations.</p>
We are seeking an experienced Regulatory and Quality Operations specialist to join our team in Elgin, Illinois. In this role, you will play a pivotal part in managing product lifecycles, ensuring regulatory compliance, and aligning customer specifications with industry standards. This is a long-term contract position, offering the opportunity to contribute to quality assurance and supply chain operations within a dynamic environment.<br><br>Responsibilities:<br>• Develop and maintain product specifications and verification documents in alignment with quality standards.<br>• Collaborate directly with customers to ensure their specifications meet regulatory compliance and industry requirements.<br>• Manage the complete product lifecycle, ensuring alignment with both customer needs and regulatory guidelines.<br>• Conduct audits and reviews to maintain adherence to regulatory and quality assurance standards.<br>• Oversee nutritional labeling processes to ensure compliance with legal and industry-specific requirements.<br>• Prepare and manage regulatory documents to support customer and internal operations.<br>• Implement quality assurance processes to uphold consistent standards across supply chain activities.<br>• Coordinate with vendors and stakeholders to resolve account discrepancies and streamline invoice management.<br>• Monitor supply chain operations to ensure effective management and alignment with organizational goals.<br>• Identify opportunities for improvement in quality and regulatory operations, driving continuous enhancement.
<p><strong>Job Title: Sr. Salesforce Developer (Agentforce & LLMs)</strong></p><p><strong>Location:</strong> Remote (U.S. Based) or Hybrid (Chicago/Vernon Hills, IL) <strong>Compensation:</strong> $104,000 – $156,000 + Bonus <strong>Industry:</strong> Financial Services / Fintech</p><p><strong>Are you ready to build the future of "Agentic" workflows?</strong></p><p>We are seeking a high-performing <strong>Sr. Salesforce Developer</strong> to join a "best-in-class" digital squad for one of the fastest-growing credit unions in the U.S. This isn’t a maintenance role; you will be at the ground floor of an aggressive AI transformation, architecting and deploying autonomous agents that redefine the member experience.</p><p>Our client treats IT as a strategic partner—not a cost center. With an ever-increasing digital budget and a "big swing" approach to technology, this is the place for a developer who wants to move beyond standard CRM work and lead the charge in <strong>Agentforce</strong> and <strong>Large Language Models (LLMs)</strong>.</p><p><strong>The Mission:</strong></p><ul><li><strong>Hands-on Implementation:</strong> Design and deploy bespoke autonomous agents using <strong>Salesforce Agentforce</strong>.</li><li><strong>AI Orchestration:</strong> Apply prompt engineering and agentic frameworks to drive precise business outcomes.</li><li><strong>Full-Stack Salesforce Dev:</strong> Build and optimize Data Cloud integrations, Apex, LWC, and Flow to support secure, agentic workflows.</li><li><strong>Consumer-Facing Impact:</strong> Focus on external, consumer-facing use cases that directly impact financial freedom for members.</li></ul><p><br></p><p><strong>Why Join This Team?</strong></p><ul><li><strong>Cutting-Edge Tech:</strong> Be a pioneer in the Agentforce space with a company that is fully funded and committed to the platform.</li><li><strong>Stable & Growing:</strong> A Gallup Exceptional Workplace Award winner with a passionate, inclusive culture.</li><li><strong>Flexibility:</strong> Work-life balance is a core value. We offer core hours of <strong>9:00 AM – 3:00 PM CST</strong> to ensure the team stays synchronized while respecting your personal time.</li><li><strong>Remote-Friendly:</strong> While we love our Chicago-area team members (Hybrid 3 days/week), we are open to top-tier talent across the U.S.</li></ul><p><br></p>
<p><em>The salary range for this position is up to $190,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong><u>Position Responsibilities</u></strong></p><ul><li>Work with Senior Leadership Team and Financial Leadership Team to understand the company’s vision and strategy and develop integrated EPM vision and strategies that are aligned with the company's overall strategic initiatives and financial objectives</li><li>Facilitate the establishment of daily, weekly and monthly reporting requirements</li><li>Give significant input to the development of company enterprise structure required to achieve reporting requirements and coordinate with finance and IT resources towards implementation of a transaction systems all the way through EPM reporting systems</li><li>Participate in the selection and configuration of EPM reporting tools consisting of 1) Actual Consolidation, 2) Planning and Forecasting, 3) Workforce Planning, 4) Long Range Planning (3 to 5 years), 5) Integrated Management Reporting and 6) External / SEC Reporting among others [tools currently being implemented are Tagetik and SAP’s SAC]</li><li> Create the vision and strategies for actual, plan / forecast and long range planning reporting</li><li>Establish financial standard reports to assure “one version of the truth”</li><li>Create and govern required reporting Master Data Management (MDM) Change Control processes (for entities, profit centers, cost centers, chart of accounts, standard reporting formats among others) as part of the Enterprise Master Data Governance program.</li><li>Establish links between various transformation initiatives and business strategies using methods/approaches such as capability assessment, business/financial analysis, process management and re-design, organizational assessment and stakeholder management</li><li>Contribute with financial specific expertise in establishing governance program conducted by the Master Core Data Team.</li><li>Support acquisition integration efforts by developing/enhancing playbook activities and repeatable processes for efficient and timely integration of financial data</li><li>Provide direct oversight for the management and prioritization of key projects and milestones. Responsible for overall project/program quality assurance</li><li>Provide thought leadership to ensure program objectives are achieved and stakeholders are aligned</li><li>Work directly with key stakeholders and business partners to drive improvements in core financial processes such as close/consolidations; planning, budgeting and forecasting; and management reporting</li><li>Foster continuous improvement mindset to drive change, improve access to critical information and enhance decision support capabilities across finance</li></ul>
