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41 results for Customer Experience Specialist in Norwalk, CT

Office Services Associate
  • New York, NY
  • onsite
  • Temporary
  • 19.00 - 21.50 USD / Hourly
  • <p>Position summary </p><p> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. </p><p><br></p><p> Job duties </p><p> * denotes an essential function </p><p> - *Utilize appropriate logs for all office services work. </p><p> - *Ensure that job tickets are properly filled out before beginning work. </p><p> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. </p><p> - *Follow procedures to run jobs in proper order. </p><p> - *Communicate with supervisor or client on job or deadline issues. </p><p> - *Meet contracted deadlines for accepting completing and delivering all work. </p><p> - *Troubleshoot basic equipment problems. </p><p> - Be able to lift up to 50 lbs. on a regular basis. </p><p> - Prioritize workflow. </p><p> - Performs Quality Assurance on own and work of others. </p><p> - Load machines with various paper toner supplies. </p><p> - Answer telephone emails and place service calls when needed. </p><p> - Interact with clients in person over the phone or electronically. </p><p> - Adhere to Williams Lea policies in addition to client site policies. </p><p> - Use equipment and supplies in a cost-efficient manner. </p><p><br></p><p> Working conditions </p><p> - Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...</p>
  • 2025-11-11T18:04:16Z
Physician Office Liaison
  • New Haven, CT
  • remote
  • Temporary
  • 17.00 - 19.00 USD / Hourly
  • <p>Robert Half is seeking a detail-oriented and customer-focused <strong>Patient Registration Specialist</strong> to join our healthcare client’s team. If you have strong organizational skills, thrive in a fast-paced environment, and enjoy providing top-notch customer service, we want to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Front Desk Coordination:</strong> Serve as the first point of contact for patients, ensuring smooth front desk operations.</li><li><strong>Phone Support:</strong> Answer phone inquiries professionally, directing calls appropriately while maintaining proper records.</li><li><strong>Patient Check-in/Check-out:</strong> Facilitate seamless patient intake and discharge processes, verifying necessary documentation.</li><li><strong>Appointment Scheduling:</strong> Efficiently manage appointment calendars, ensuring timely scheduling and rescheduling when necessary.</li><li><strong>Patient Care:</strong> Promote a welcoming and supportive experience for patients, addressing questions and concerns empathetically.</li><li><strong>Customer Service:</strong> Deliver exemplary service by promptly addressing patient inquiries and maintaining a positive demeanor.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li>Previous experience in a healthcare or administrative setting is strongly preferred.</li><li>Exceptional organizational and multitasking abilities.</li><li>Strong communication and interpersonal skills to ensure patient satisfaction.</li><li>Familiarity with patient management systems is a plus.</li><li>High level of professionalism and the ability to maintain confidentiality.</li><li>Availability for flexible hours depending on clinic operations.</li></ul><p><br></p>
  • 2025-10-17T16:04:04Z
Collections Specialist
  • Fairfield, NJ
  • onsite
  • Temporary
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a dedicated Collections Specialist to join our team on a contract basis in Fairfield, New Jersey. In this role, you will focus on managing outstanding accounts and ensuring timely payments to support the company’s financial health. This position requires strong communication and organizational skills to handle collection calls, monitor accounts, and resolve payment discrepancies effectively.<br><br>Responsibilities:<br>• Conduct collection calls to follow up on overdue accounts within the 30-60 day range.<br>• Address accounts with outstanding balances ranging from 60-90 days.<br>• Manage and organize accounts receivable to ensure accurate and up-to-date financial records.<br>• Collaborate with clients and internal teams to resolve payment disputes and discrepancies.<br>• Maintain detailed records of collection activities and communicate updates to relevant stakeholders.<br>• Utilize basic Excel functions to track and analyze account data.<br>• Develop strategies to improve collection processes and minimize outstanding debts.<br>• Work closely with the billing department to ensure invoices are accurate and payments are properly applied.<br>• Perform periodic reviews of aging accounts to identify trends and areas for improvement.
  • 2025-11-18T15:43:47Z
Help Desk Manager
  • Ridgefield, CT
  • onsite
  • Permanent
  • 90000.00 - 100000.00 USD / Yearly
  • <p>We are looking for a skilled Help Desk Manager to oversee and improve service desk operations within our organization. This role requires strong leadership abilities, technical expertise, and a proactive approach to ensuring efficient support for users. Based in northern Fairfield County, Connecticut, you will play a key role in managing the team and enhancing IT service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the daily operations of the service desk, ensuring timely resolution of support tickets and customer satisfaction.</p><p>• Manage and maintain Active Directory, including user accounts, permissions, and group policies.</p><p>• Develop and implement strategies to improve service desk processes and performance.</p><p>• Monitor and analyze service desk metrics to identify trends and areas for improvement.</p><p>• Lead and mentor the service desk team, providing guidance and fostering a collaborative work environment.</p><p>• Coordinate deskside support activities to address hardware and software issues.</p><p>• Ensure compliance with IT service management (ITSM) standards and practices.</p><p>• Collaborate with other departments to align IT support with organizational goals.</p><p>• Handle escalated technical issues and provide expert guidance for resolution.</p><p>• Maintain documentation of procedures, policies, and troubleshooting steps for the service desk.</p>
  • 2025-11-05T18:04:20Z
Account Manager
  • Hartford, CT
  • onsite
  • Permanent
  • 75000.00 - 100000.00 USD / Yearly
  • <p>Account Manager needed for a full-time, hybrid (3/2) position with our agency client in Central CT. Must have 5+ years of proven account management experience within an agency setting. Must have experience working with financial services and/or healthcare clients. Ideal candidate will be strategy-minded and client-facing, and be able to manage the day-to-day needs of agency clients. Target salary is 75-100K depending on experience and qualifications. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Subject matter expert in agency’s core business and niche markets.</li><li>Client advocate (center of tension).</li><li>Client onboarding and project intake.</li><li>Effectively presents, sells and defends agency work to clients.</li><li>Manages overall client profitability and account reviews.</li><li>Monitors client satisfaction.</li><li>Client conflict resolution ($ conversations).</li><li>Monitors overall, strategic deliverable quality.</li><li>Up-sells / cross-sells agency services that meet client’s objectives.</li><li>Proposal writing for existing clients (new clients when necessary).</li><li>Co-creates strategic, client marketing / media / PR / digital / social plans.</li><li>Accurate revenue forecasting for clients.</li><li>Develops strategic recommendations that solve client business objectives.</li><li>Participates in client planning (account planning).</li><li>Deep knowledge of client’s business.</li><li>Deep knowledge of client’s industry.</li><li>Deep knowledge of client’s competitors.</li><li>Ultimately responsible for client program success + overall account health.</li></ul><p><br></p>
  • 2025-10-27T13:04:09Z
Senior Accountant-Implementation
  • Hicksville, NY
  • onsite
  • Temporary
  • 50.00 - 55.00 USD / Hourly
  • <p><strong>Job Title: Dynamics GP Specialist – On-Site |Hicksville, NY</strong></p><p><strong>Overview</strong></p><p>We are seeking a hands-on <strong>Microsoft Dynamics GP Specialist</strong> to support our organization’s ERP transition. This on-site role in Hicksville<strong> NY</strong> is ideal for someone who thrives in fast-paced environments and enjoys bridging technology with day-to-day operations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Support the transition to Microsoft Dynamics GP, including data migration and user onboarding</li><li>Train staff on new workflows and provide clear documentation</li><li>Assist with core GP modules: Journal Entries, Bank Reconciliation, Fixed Assets, Sales and Purchase Order Processing, Vendor and Customer Management</li><li>Create and customize SmartLists for reporting</li><li>Provide post-go-live support and troubleshoot user issues</li><li>Help with data entry, validation, and cleanup</li><li>Develop and maintain user-friendly procedures and training materials</li></ul><p><strong>Qualifications</strong></p><ul><li>Strong experience with Microsoft Dynamics GP, including AP, AR, GL, Fixed Assets, and Month-End Close</li><li>Ability to troubleshoot post-implementation issues</li><li>Excellent communication and training skills</li><li>Detail-oriented and proactive</li><li>Must be available to work fully on-site in Hicksville, NY</li></ul><p><strong>Why Join Us</strong></p><ul><li>Be a key contributor to a major ERP transformation</li><li>Gain exposure to strategic projects and long-term career growth</li><li>Collaborate with a supportive team in a hands-on environment</li></ul>
  • 2025-11-11T19:34:25Z
Attorney/Lawyer
  • New York, NY
  • onsite
  • Permanent
  • 135000.00 - 165000.00 USD / Yearly
  • <p>Role: Construction and Design Professionals Litigation Attorney</p><p>Location: Downtown Manhattan OR Basking Ridge, NJ</p><p>Salary: $135,000 - $165,000</p><p>Billables: 1900</p><p>Schedule: Hybrid (2 days in office, 3 days remote)</p><p>Benefits: Yes</p><p>Vacation: unlimited PTO + every holiday + floating holiday</p><p>Bonus: Eligible for raise and bonus every year, reviews based on performance and billables. </p><p><br></p><p>About the firm: Our client is a nationally renowned litigation law firm concentrating on complex civil matters, risk management, and trials. The firm’s expertise is diverse but focused in the areas of toxic tort, complex product liability, construction and design professionals, general liability, and commercial litigation. The firm approaches litigation as a unified team, integrating efforts with those of its clients to advance their interests wherever they do business. The goal is always to deliver optimal results at the best possible value. </p><p><br></p><p>Essential Duties and Responsibilities:</p><p>• Assist partners with an active litigation caseload, from inception to trial. • Interface with clients and insurance professionals.</p><p>• Assist with preparing witnesses for deposition and trial.</p><p>• Retain and work with expert witnesses.</p><p>• Prepare and respond to discovery responses and pleadings.</p><p>• Research legal issues and prepare memoranda.</p><p>• Draft motions and oppositions and argue same at hearings. </p><p>• Assist with negotiating settlements and at mediation.</p><p>• Assist with evaluating liability and damages issues and prepare exposure evaluations.</p><p>• Trial preparation and support.</p><p>• Maintain accurate and timely time records. </p><p><br></p><p> Candidate Requirements:</p><p>• 3+ years of experience representing clients in design detail oriented and/or construction litigation.</p><p>• Juris Doctor from an accredited law school.</p><p>• Must be admitted to practice in New York.</p><p>• Experience with written discovery and motion practice.</p><p>• Capable of independent work.</p><p>• Work in an organized and efficient manner.</p><p>• Superior research and writing skills.</p><p>• Ability to multi-task.</p><p>• Ability to analyze complex matters.</p>
  • 2025-11-04T20:19:06Z
Senior Attorney
  • White Plains, NY
  • onsite
  • Permanent
  • 200000.00 - 250000.00 USD / Yearly
  • <p>Our client, a growing White Plains-based firm, is seeking a Senior Associate Attorney with a minimum of 5 years of legal experience to join its expanding mass arbitration practice. This is a unique opportunity to be part of a dynamic team that is shaping the future of arbitration work at scale.</p><p><br></p><p><strong>Role Overview</strong></p><p>The Senior Associate will take a leading role in managing and overseeing arbitration matters—both consumer and commercial—for a range of clients. The ideal candidate will bring hands-on experience with major arbitration providers such as the American Arbitration Association (AAA) and JAMS, and a strong understanding of the procedural and strategic differences between arbitration and traditional litigation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Oversee and manage all phases of arbitration matters, including initiating filings, coordinating discovery, and handling procedural motions and hearings.</p><p>• Serve as a subject matter expert on arbitration processes, rules, and best practices.</p><p>• Supervise or coordinate day-to-day operations of ongoing arbitrations, ensuring deadlines and procedural requirements are met.</p><p>• Collaborate with team members and firm leadership to refine and scale arbitration processes using firm-developed software and workflow systems.</p><p>• Contribute to client strategy, risk assessment, and case management planning.</p><p>• Mentor junior team members and help grow the firm’s arbitration capabilities.</p><p><br></p><p><br></p>
  • 2025-11-13T15:44:13Z
Tax Manager
  • New York, NY
  • onsite
  • Permanent
  • 140000.00 - 175000.00 USD / Yearly
  • <p>Our client, a rapidly growing, technology-powered Tax Firm, is currently seeking a Tax Manager to join their growing team. This is an exciting opportunity to work with an organization blending deep tax expertise with powerful, proprietary software—making it easier, faster, and smarter for clients to plan, optimize, and file taxes.</p><p><br></p><p>Responsibilities of this position will include:</p><p>·        Review complex individual (1040) and entity tax returns with a high degree of technical accuracy</p><p>·        Work directly with clients and internal stakeholders to deliver exceptional service</p><p>·        Research and interpret U.S. tax code and new legislation to provide expert guidance</p><p>·        Communicate with tax authorities on behalf of clients when needed</p><p>·        Lead and mentor staff, delegate work, and review deliverables</p><p>·        Collaborate with tech team by giving real-time feedback to help eliminate inefficiencies and manual work</p><p><br></p><p>For immediate consideration please email resume to Ronny.Cohen@roberthalf.</p>
  • 2025-11-13T19:48:37Z
Credit & Collections Coordinator
  • White Plains, NY
  • onsite
  • Temporary
  • 24.00 - 26.00 USD / Hourly
  • <p>We are seeking a diligent and detail-oriented <strong>Credit & Collections Coordinator</strong> to join our team on a <strong>contract basis</strong> in <strong>White Plains, NY</strong>! In this role, you’ll manage key financial tasks such as payment applications, account maintenance, and bank deposit processing, ensuring smooth operations while resolving discrepancies and supporting team coverage as needed.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process and apply payments, including bank deposits and wires, with precision and timeliness.</li><li>Monitor and maintain COD screens, including post-dated checks and scheduled payment notifications.</li><li>Contact accounts with missing payments and review invoices to resolve discrepancies.</li><li>Execute weekly updates on insurance records with brokers and process payment coupons.</li><li>Provide additional support for ACH confirmations and occasional coverage for the sales team.</li></ul>
  • 2025-10-23T20:48:46Z
Data Scientist
  • Jersey City, NJ
  • onsite
  • Permanent
  • 200000.00 - 240000.00 USD / Yearly
  • Principal Data Scientist – Data & AI (Hybrid)<br><br>Global Technology Organization<br><br>We’re partnering with a global leader in secure, cloud-based data management and collaboration solutions to help them hire an accomplished Principal Data Scientist to join their expanding Data & AI organization. This team is building next-generation intelligent products used by thousands of enterprise customers worldwide.<br><br>In this role, you’ll drive the development of advanced machine learning capabilities that shape product innovation, enhance data intelligence, and fuel large-scale business impact.<br><br>What You’ll Work On<br><br>Architect, develop, and deploy end-to-end machine learning models across structured and unstructured data sources.<br><br>Lead the design and optimization of scalable data pipelines to support production-grade ML systems.<br><br>Partner with engineering, research, and product teams to define requirements and deliver high-impact AI/ML solutions.<br><br>Conduct model experimentation, analyze results, and continuously refine accuracy, performance, and robustness.<br><br>Produce clear documentation and communicate insights effectively to both technical and non-technical audiences.<br><br>Stay ahead of industry advancements in machine learning, data science tools, and emerging methodologies.<br><br>Support the operationalization, governance, and monitoring of ML models within the company's product ecosystem.<br><br>Preferred Qualifications<br><br>Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Statistics, or related fields (PhD is a plus but not required).<br><br>10+ years of deep, hands-on machine learning experience, including building, optimizing, and scaling data-driven models for real-world business impact.<br><br>Expert-level proficiency in Python and common ML/data libraries such as Pandas, Scikit-learn, TensorFlow, and PyTorch.<br><br>Extensive experience with data wrangling, cleansing, feature engineering, and ETL pipeline development.<br><br>Proven experience deploying models in cloud-based or distributed environments.<br><br>Who Thrives Here<br><br>Leaders who take ownership, drive research forward, and turn complex ideas into production-ready solutions.<br><br>Strong analytical thinkers with exceptional communication skills.<br><br>Collaborative professionals who enjoy working across engineering, product, and data teams.<br><br>Individuals who embrace continuous learning and stay ahead of modern ML trends.
  • 2025-11-17T16:00:18Z
Front Desk Coordinator
  • Milford, CT
  • onsite
  • Contract / Temporary to Hire
  • 17.10 - 19.80 USD / Hourly
  • <p><strong>Job Description:</strong></p><p>We are seeking a dynamic and customer-focused Front Desk Clerk to join our team. The successful candidate will serve as the first point of contact for clients, visitors, and vendors while providing essential administrative support to the team. This is an excellent opportunity for individuals with strong organizational skills, multitasking abilities, and a positive mindset who can thrive in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet, log in, and direct clients, visitors, and vendors upon arrival.</li><li>Answer and professionally route all incoming telephone calls.</li><li>Schedule appointments for clinical staff.</li><li>Provide administrative and clerical support to all staff members.</li><li>Ensure the building is secured at the end of the business day.</li><li>Monitor and update the client database regularly.</li><li>Input agency data to support the effective delivery of client services.</li><li>Support and back up weekly tasks, including uploading and following up on ROI requests via DocuSign.</li><li>Serve as a backup for entering data into the database.</li><li>Provide coverage for the medical records technician in their absence.</li><li>Conduct other administrative tasks as assigned.</li><li>Perform other department or agency-related duties or special projects as directed by supervisors.</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>Experience:</strong></li><li>Previous reception/front desk experience is required.</li><li>Administrative or clerical experience is preferred.</li><li>Proficiency in data entry.</li><li><strong>Technical Skills:</strong></li><li>Familiarity with DocuSign (Required)</li><li><strong>Soft Skills:</strong></li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Strong multitasking abilities with attention to detail.</li></ul><p><br></p>
  • 2025-11-07T16:09:08Z
Receptionist
  • New York, Ny, NY
  • onsite
  • Temporary
  • 25.00 - 25.00 USD / Hourly
  • <p>This role is the first point of contact for visitors and callers, ensuring a welcoming and efficient front desk experience. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet visitors and maintain a welcoming reception area.</li><li>Answer and direct calls using a multi-line phone system, ensuring accurate and timely communication.</li><li>Manage incoming and outgoing mail, including sorting and distributing correspondence.</li><li>Handle confidential documents and information with discretion.</li><li>Coordinate deliveries and ensure timely distribution to appropriate personnel.</li><li>Communicate effectively with managers and clients regarding job priorities and deadlines.</li><li>Assist with additional administrative projects and tasks as assigned.</li><li>Operate switchboard systems to transfer calls and provide information to callers.</li><li>Maintain accurate records of office supplies and assist with inventory management.</li><li>Support daily office functions to ensure smooth operations</li></ul>
  • 2025-11-13T21:24:05Z
M&A & Corporate Counsel
  • New York, NY
  • onsite
  • Permanent
  • 225000.00 - 250000.00 USD / Yearly
  • We are looking for an experienced and driven M& A & Corporate Counsel to join our legal team in New York, New York. In this role, you will play a pivotal part in supporting the company’s growth through strategic acquisitions and complex commercial projects. This position offers the opportunity to engage directly with senior leadership while managing high-stakes transactions and providing expert legal counsel.<br><br>Responsibilities:<br>• Lead negotiations and draft key documents for M& A transactions, including purchase agreements, letters of intent, term sheets, and closing documentation.<br>• Oversee all aspects of legal due diligence processes and support post-closing integration efforts.<br>• Draft, review, and negotiate a variety of corporate and commercial agreements, such as joint ventures, non-disclosure agreements, and vendor or customer contracts.<br>• Provide legal advice on matters related to corporate governance, financing, and insurance regulations.<br>• Partner with internal business units and stakeholders to align legal strategies with organizational objectives.<br>• Collaborate with deal teams and subject matter experts to ensure legal documentation meets both legal and commercial priorities.<br>• Engage frequently and effectively with senior leadership to provide strategic legal counsel and guidance.<br>• Manage and prioritize multiple transactions and legal projects in a fast-paced environment.
  • 2025-10-20T15:39:41Z
Tax Preparer
  • Brooklyn, NY
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • We are looking for a skilled Tax Preparer to join our team in Brooklyn, New York. In this role, you will work closely with clients to prepare and file individual tax returns while ensuring compliance with all relevant regulations. This position offers the opportunity to provide expert guidance and build lasting relationships with a well-established client base.<br><br>Responsibilities:<br>• Prepare and review individual tax returns, including all associated schedules such as A, B, C, and D.<br>• Collaborate directly with clients to gather necessary information for accurate tax filings.<br>• Ensure all tax filings comply with current IRS regulations and guidelines.<br>• Provide thorough consultation to clients regarding their tax concerns and inquiries.<br>• Address client questions and offer solutions related to their financial and tax situations.<br>• Maintain up-to-date knowledge of tax laws and changes to ensure accurate filings.<br>• Verify and organize documentation to support tax filings and prevent errors.<br>• Build and maintain strong relationships with clients to foster trust and confidence in tax services.
  • 2025-11-03T13:58:40Z
Receptionist
  • Teterboro, NJ
  • onsite
  • Temporary
  • 19.95 - 23.10 USD / Hourly
  • We are looking for a receptionist with strong attention to detail to join our team on a contract basis in Teterboro, New Jersey. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and operations within the office. This position requires strong organizational skills and the ability to multitask in a fast-paced environment.<br><br>Responsibilities:<br>• Operate and manage the phone switchboard effectively, handling inbound calls and directing them appropriately.<br>• Screen incoming calls for executive-level staff, ensuring only relevant and necessary communications are passed along.<br>• Schedule and manage conference room bookings, coordinating meetings and ensuring availability.<br>• Maintain organized filing systems to ensure quick and efficient access to documents.<br>• Greet visitors and provide assistance with inquiries in a friendly and detail-oriented manner.<br>• Collaborate with team members to support daily office operations.<br>• Ensure the reception area remains clean and welcoming for guests and staff.<br>• Handle general administrative tasks to support the smooth functioning of the office.
  • 2025-11-06T13:29:11Z
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