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202 results for Pc Technician in Norfolk, VA
- Pleasanton, CA
- onsite
- Temporary to Hire
- 35.00 - 38.00 USD / Hourly
- <p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
- 2026-11-04T15:53:45Z
- Stockton, CA
- onsite
- Temporary to Hire
- 25.00 - 30.00 USD / Hourly
- We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Stockton, California. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day technology issues, maintaining reliable workstation performance, and providing responsive service in a fast-paced oil and gas pipeline environment. The person in this role will support hardware, software, and basic network needs while helping employees stay productive through clear communication and timely issue resolution.<br><br>Responsibilities:<br>• Diagnose and resolve technical problems involving desktop computers, laptops, printers, peripherals, and standard business applications.<br>• Set up, configure, and maintain user workstations and connected devices to ensure dependable day-to-day operations.<br>• Provide support for operating system and software issues across common end-user environments, including Windows, Mac, or Linux platforms.<br>• Manage user access tasks such as account setup, password assistance, and permission updates through established support processes.<br>• Record service requests, troubleshooting steps, and outcomes accurately to maintain clear support documentation.<br>• Escalate advanced or unresolved incidents to the appropriate technical teams while following issues through to completion.<br>• Assist users with basic connectivity and network-related problems that affect access to systems, applications, or shared resources.<br>• Deliver attentive customer support that explains solutions clearly and helps end users prevent recurring issues.
- 2026-11-06T21:04:15Z
- Winthrop, MN
- onsite
- Temporary to Hire
- 28.50 - 33.00 USD / Hourly
- <p>We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.</p><p>• Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.</p><p>• Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.</p><p>• Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.</p><p>• Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.</p><p>• Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.</p><p>• Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.</p><p>• Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.</p>
- 2026-11-05T11:33:41Z
- Culver City, CA
- onsite
- Temporary / Contract
- 30.40 - 35.20 USD / Hourly
- We are looking for a customer-focused Help Desk 1 specialist to provide frontline technical support for end users in California. This Long-term Contract position is ideal for someone who enjoys resolving everyday IT issues, supporting Windows-based environments, and delivering dependable service through a structured ticketing process. The role will work closely with users to troubleshoot hardware and software concerns while helping maintain a stable and efficient desktop support experience.<br><br>Responsibilities:<br>• Respond to incoming support requests and document, track, and update incidents through the service desk ticketing system.<br>• Troubleshoot day-to-day desktop, laptop, and peripheral issues affecting Microsoft Windows users and restore functionality in a timely manner.<br>• Assist employees with account access, password support, and basic user administration within Active Directory.<br>• Diagnose and resolve common Windows 10 and Windows 11 problems related to system performance, configuration, and user settings.<br>• Provide clear technical guidance to end users, explaining solutions in a clear and easy-to-understand manner.<br>• Escalate more complex technical issues to the appropriate support teams while ensuring accurate notes and follow-up are maintained.<br>• Support workstation setup, software installation, and basic device configuration as needed for business operations.
- 2026-11-12T00:24:17Z
- Salt Lake City, UT
- onsite
- Temporary / Contract
- 23.00 - 28.00 USD / Hourly
- <p>Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.</p><p>• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.</p><p>• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.</p><p>• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.</p><p>• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.</p><p>• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.</p><p>• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.</p><p>• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.</p>
- 2026-10-16T21:58:47Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This is a Part Time (16 hours) Contract position focused on resolving day-to-day hardware, software, and access issues while delivering responsive service in a Windows-based environment. The ideal candidate is comfortable troubleshooting desktop problems, managing user accounts, and keeping support requests organized through a ticketing system.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line assistance for desktop, laptop, and general workstation issues affecting end users.</p><p>• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 systems.</p><p>• Administer user access and account updates within Active Directory to support daily business operations.</p><p>• Record, prioritize, and follow through on service desk requests to ensure timely issue resolution.</p><p>• Perform basic troubleshooting for software, hardware, and connectivity concerns escalated by employees.</p><p>• Set up, configure, and maintain end-user devices to support productivity and system reliability.</p>
- 2026-10-27T22:28:44Z
- St Paul, MN
- remote
- Temporary / Contract
- 25.00 - 29.41 USD / Hourly
- <p>The IT Operations Analyst will support executive leadership and their staff primarily based out of the St. Paul MN headquarters with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills a high level of professionalism and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication technical support and analytical skills. This role involves collaborating across support teams to troubleshoot issues gather insights and maintain knowledge articles all with the goal of delivering an outstanding executive support experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide white-glove technical support to executives and senior leaders, ensuring a seamless experience across daily technology needs.</p><p>• Take full ownership of complex support requests by troubleshooting problems, coordinating escalations, and confirming resolution with stakeholders.</p><p>• Configure, maintain, and support laptops, mobile phones, tablets, printers, conferencing tools, and related business hardware.</p><p>• Assist users across Windows, macOS, iOS, Android, and Microsoft 365 environments, delivering clear guidance and timely issue resolution.</p><p>• Anticipate potential disruptions by offering proactive support that helps maintain productivity for leadership teams.</p><p>• Prepare technology setups and deliver real-time assistance for executive meetings, presentations, and other high-visibility events.</p><p>• Partner with internal IT groups and external vendors to manage advanced technical incidents and ensure effective follow-through.</p><p>• Oversee executive device deployment, refresh activities, upgrades, and migration-related support throughout the hardware lifecycle.</p><p>• Act as a trusted resource on emerging technology and AI tools by advising leaders on practical usage and adoption opportunities.</p><p>• Create and maintain documentation, knowledge articles, and support insights that improve consistency across the executive support function.</p>
- 2026-11-11T21:48:47Z
- Laguna Hills, CA
- onsite
- Temporary / Contract
- 60.00 - 65.00 USD / Hourly
- <p>We are seeking an IT Manager who will serve as the primary technology leader and day-to-day administrator for the organization's IT systems. This individual will manage Microsoft cloud technologies, end-user support, cybersecurity, infrastructure, and vendor relationships while ensuring reliable technology services for office and field-based employees.</p><p>This is a highly visible role that requires strong technical skills, excellent customer service, and the ability to thrive in a fast-paced environment supporting users with varying levels of technical proficiency.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, and related services</li><li>Manage Microsoft Entra ID (Azure AD), identity management, authentication, and access controls</li><li>Support Windows endpoints, laptops, mobile devices, and company hardware</li><li>Provide responsive technical support to office and field personnel</li><li>Manage onboarding, offboarding, user provisioning, and permissions</li><li>Maintain cybersecurity controls, patch management, endpoint protection, and security best practices</li><li>Administer network infrastructure, wireless systems, and connectivity solutions</li><li>Manage IT vendors, service providers, and technology-related contracts</li><li>Track and maintain hardware, software licensing, and IT asset inventory</li><li>Lead initiatives to improve system reliability, security, and operational efficiency</li><li>Create and maintain IT documentation, standards, and procedures</li></ul><p><br></p>
- 2026-10-30T23:53:43Z
- Spartanburg, SC
- onsite
- Temporary / Contract
- 29.00 - 33.00 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations in Spartanburg, South Carolina. This is a Contract position focused on delivering responsive desktop and end-user support, resolving common Windows-related issues, and helping employees stay productive. The ideal candidate is comfortable working with service requests, user account administration, and hands-on troubleshooting across Microsoft-based systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day desktop and help desk support by diagnosing and resolving hardware, software, and operating system issues for end users.</p><p>• Manage incoming service desk tickets, prioritize requests appropriately, and deliver timely updates through to resolution.</p><p>• Support Microsoft Windows environments, including Windows 11 devices, with setup, maintenance, and issue remediation.</p><p>• Administer user accounts and access permissions within Active Directory, including account updates and password assistance.</p><p>• Investigate basic technical problems, identify root causes, and apply practical fixes that minimize user downtime.</p><p>• Assist with application support, including troubleshooting issues related to Microsoft Dynamics 365 Business Central when needed.</p><p>• Prepare and deploy workstations, install required software, and ensure devices are configured according to support standards.</p>
- 2026-11-11T21:38:48Z
- Orange, CA
- onsite
- Temporary to Hire
- 21.38 - 24.75 USD / Hourly
- <p>We are looking for a fire sprinkler coordinator to support service and project coordination for fire sprinkler installation, inspection, testing, maintenance, and repair work in Orange, California. This contract-to-permanent position is ideal for someone who can balance scheduling, customer communication, and administrative follow-through in a fast-paced environment. The role requires strong organizational skills, a service-focused mindset, and the ability to keep multiple projects moving efficiently while maintaining accurate documentation.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily schedules for technicians, inspectors, and subcontractors to align staffing with project deadlines and client needs.</p><p>• Serve as a primary point of contact for customers by confirming appointments, sharing status updates, and communicating changes to planned service visits.</p><p>• Create and organize operational documents such as work orders, service records, permit paperwork, and supporting project files.</p><p>• Monitor active jobs to help keep key phases on track and ensure important deadlines and deliverables are met.</p><p>• Maintain precise data entry across scheduling tools, company databases, and related tracking systems.</p><p>• Review field and inspection documentation, then help arrange corrective work and follow-up activity when deficiencies are identified.</p><p>• Assist project managers by tracking materials, coordinating purchasing-related updates, and preparing documentation needed for project completion.</p><p>• Work with local jurisdictions to support permit processing and arrange required inspections in accordance with project timelines.</p><p>• Help uphold company procedures, safety expectations, and applicable building code requirements throughout the life of each assignment.</p><p>• Respond to customer questions promptly and provide attentive service from initial scheduling through final project closeout.</p>
- 2026-11-05T16:18:42Z
- Houston, TX
- onsite
- Temporary / Contract
- 33.25 - 38.50 USD / Hourly
- We are looking for a Desktop Support Analyst to provide advanced onsite technical support for a manufacturing environment in Houston, Texas. This Long-term Contract position is ideal for a hands-on detail-oriented individual who can manage desktop infrastructure, support endpoint operations, and contribute to a high-performing, service-focused team. The role offers consistent weekday onsite work and requires someone who is experienced, dependable, and comfortable handling a steady flow of technical requests and device-related projects.<br><br>Responsibilities:<br>• Deliver Tier 2 desktop support for end users by troubleshooting hardware, software, and operating system issues in a timely manner.<br>• Administer Microsoft SCCM to deploy applications, distribute patches, and maintain endpoint configuration standards across the environment.<br>• Support Windows Server and Active Directory-related tasks that impact user access, device performance, and overall desktop operations.<br>• Create and maintain automation scripts to streamline recurring support activities and improve consistency in system configuration.<br>• Package, test, and release software updates while ensuring successful installation and minimal disruption to users.<br>• Track and manage IT assets, including device inventory, status updates, and lifecycle-related documentation.<br>• Monitor endpoint health and assist with analytics-driven improvements to strengthen device management and user support outcomes.<br>• Collaborate closely with a lean IT team, maintaining a detail-oriented approach and adapting to changing support priorities as workload demands increase.
- 2026-11-10T15:34:05Z
- Lombard, IL
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach.<br><br>Responsibilities:<br>• Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership.<br>• Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems.<br>• Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees.<br>• Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records.<br>• Deliver attentive onsite and remote support to staff members, including leadership and other key users.<br>• Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact.<br>• Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours.<br>• Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
- 2026-10-27T14:38:45Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technical operations for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving user issues, maintaining stable desktop performance, and delivering responsive support across Microsoft-based systems. The role focuses on hands-on troubleshooting, account support, and timely ticket resolution while helping employees stay productive.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users<br>• Diagnose hardware, software, and basic network problems and implement practical solutions in a timely manner<br>• Manage service desk requests from intake through closure, ensuring accurate updates and clear communication with users<br>• Support user account administration tasks in Active Directory, including access changes and routine maintenance<br>• Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications<br>• Escalate more complex incidents when needed and collaborate with other support teams to restore service efficiently<br>• Document troubleshooting steps, resolutions, and recurring issues to improve support consistency and knowledge sharing
- 2026-11-10T19:58:46Z
- Louisville, KY
- onsite
- Temporary to Hire
- 22.00 - 26.00 USD / Hourly
- We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting employees in person, and serving as a trusted IT presence for both office and plant operations. The role works closely with a broader technology team while taking ownership of onsite support for local users and equipment.<br><br>Responsibilities:<br>• Deliver in-person technical support for end users across office and production settings, resolving a wide range of desktop and device-related issues.<br>• Diagnose and address problems involving Windows workstations, business applications, printers, accessories, and routine connectivity concerns.<br>• Set up, image, configure, and deploy desktops and laptops for new team members and current employees, including device refresh and replacement activities.<br>• Administer basic Active Directory tasks such as account updates, password assistance, and security group maintenance.<br>• Support manufacturing print devices, including Zebra label printers and multifunction equipment, with troubleshooting and connectivity checks.<br>• Assist with Microsoft 365 and local workstation configuration, including application installs, domain enrollment, and controlled access setup.<br>• Record incidents and service requests in the ticketing platform, maintain accurate support notes, and route advanced issues to specialized IT teams.<br>• Provide limited support for macOS devices and legacy platforms, including user access issues tied to older business systems.<br>• Coordinate with external vendors and travel occasionally to other locations for training, service coverage, or equipment support.
- 2026-10-29T19:24:08Z
- Carson City, NV
- onsite
- Temporary / Contract
- 25.00 - 30.00 USD / Hourly
- We are looking for a Help Desk Support Analyst to support employees in Carson City, Nevada with timely technical assistance across a range of day-to-day IT issues. This Long-term Contract position is ideal for someone who enjoys resolving user problems, managing support requests, and delivering dependable service to both onsite and remote staff. The role focuses on desktop support, ticket handling, and troubleshooting Windows-based laptop environments while maintaining a detail-oriented and customer-focused approach.<br><br>Responsibilities:<br>• Provide first-line technical support by answering incoming requests and resolving day-to-day hardware, software, and access issues.<br>• Manage and update service desk tickets, ensuring incidents are documented accurately and followed through to completion.<br>• Troubleshoot Dell laptops and Windows-based systems to identify and correct user-facing technical problems.<br>• Support account access needs within Active Directory, including password assistance and connectivity-related issues.<br>• Assist both remote and onsite employees with technical concerns, using appropriate tools to diagnose and resolve problems efficiently.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Track recurring issues and contribute to practical solutions that improve overall help desk service delivery.
- 2026-11-03T19:58:43Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users<br>• Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration<br>• Manage user account tasks within Active Directory, including access support and routine account maintenance<br>• Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner<br>• Install, configure, and support Microsoft Windows 10 environments across employee workstations<br>• Escalate more complex incidents when needed while maintaining communication with users throughout the support process
- 2026-11-10T19:58:46Z
- Medicine Park, OK
- onsite
- Permanent / Full Time
- 85000.00 - 950000.00 USD / Yearly
- <p>A company based in the Lawton, OK area is looking for a Manager of Field Services to lead the install, repair, and service-restoration teams across their service territory. This is a leadership opportunity for an experienced telecommunications field operations leader who can build high-performing teams, elevate service quality, and help deliver world-class broadband to rural communities. In this role, you will lead the field organization responsible for installing, maintaining, and troubleshooting telecommunications services and facilities. You will be accountable for installation and repair performance, customer experience in the field, technician development, safety, and operational efficiency. Candidates can live in the Oklahoma City or Tulsa area and be considered. </p><p><br></p><p>Responsibilities:</p><ul><li>Direct install, repair, and service-restoration operations across the service territory.</li><li>Serve as the senior field point of contact for escalations and complex service issues.</li><li>Lead field supervisors and senior technicians, including hiring, scheduling, performance management, and succession planning.</li><li>Establish and enforce standards and SOPs for installation, testing, troubleshooting, splicing, and repair of fiber-optic and copper facilities and customer-premise equipment.</li><li>Drive Service Quality and Operational Performance </li></ul>
- 2026-11-06T19:28:41Z
- Bedford, MA
- onsite
- Temporary / Contract
- 32.00 - 35.00 USD / Hourly
- We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity.<br>• Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.<br>• Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications.<br>• Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations.<br>• Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal.<br>• Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards.<br>• Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment.<br>• Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle.<br>• Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources.<br>• Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.
- 2026-10-22T12:28:43Z
- Annapolis, MD
- onsite
- Temporary / Contract
- 24.00 - 28.00 USD / Hourly
- <p><strong><u>Due to the nature of this government-supported program, candidates must be U.S. Citizens and able to meet all contract requirements.</u></strong></p><p><br></p><p><strong>Incident Manager II (Network Operations Center) - Day Shift</strong></p><p><strong>Location:</strong> Onsite</p><p><strong>Schedule:</strong> Day Shift, 7:00 AM - 3:30 PM EST</p><p><strong>Employment Type:</strong> Contract</p><p><strong>Work Environment:</strong> 24/7/365 Network Operations Center</p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Incident Manager II</strong> to support a fast-paced Network Operations Center (NOC) environment. This role is responsible for monitoring and managing incidents impacting critical network infrastructure, diagnosing system and network issues, coordinating restoration efforts, and providing technical support to customers and internal stakeholders.</p><p>The ideal candidate will have a strong networking background, experience troubleshooting Cisco network environments, and the ability to work effectively in a mission-critical operational setting.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor network management systems and respond to service-impacting incidents.</li><li>Coordinate with telecommunications providers to drive service restoration efforts.</li><li>Track and document incidents accurately within incident management systems.</li><li>Troubleshoot network and system issues and resolve or escalate as appropriate.</li><li>Support high-availability IP networks, messaging systems, and air-to-ground communication platforms.</li><li>Analyze operational issues and provide customers with timely guidance and resolution recommendations.</li><li>Collaborate with senior team members to resolve moderate to complex incidents.</li><li>Monitor system performance and proactively identify potential issues.</li><li>Participate in network design, deployment, configuration, and maintenance activities.</li><li>Develop process improvements and tools to enhance operational efficiency.</li><li>Maintain detailed and accurate documentation while working in a high-volume environment.</li><li>Support a 24/7 operations center environment, including occasional weekends and holidays.</li></ul><p>Training & Development</p><p>This role offers structured cross-training across multiple operational disciplines, including:</p><ul><li><strong>Transport Operations</strong> - Monitoring network infrastructure including routers, switches, firewalls, and circuits.</li><li><strong>Data Communications Operations</strong> - Monitoring systems that enable air-to-ground data communications.</li><li><strong>Application Operations</strong> - Monitoring critical messaging and communication platforms supporting large-scale network operations.</li></ul><p>Training typically occurs over a 4-6 month period and provides exposure to multiple NOC functions.</p>
- 2026-11-11T21:13:46Z
- Indianapolis, IN
- onsite
- Temporary to Hire
- 19.00 - 22.00 USD / Hourly
- <p>We are looking for a versatile Operations Support Specialist to join our team in Indianapolis, Indiana in a contract role with the potential to become permanent. This part time position is ideal for someone who enjoys variety in their workday and can step into different functions to help keep daily operations running efficiently. You will support customer-facing activities, administrative processes, basic accounting tasks, and shipping functions while contributing to a collaborative small-business environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Support order processing by entering customer purchases, preparing estimates, and confirming product availability, pricing, and delivery details.</p><p>• Serve as a point of contact for customers and suppliers, responding to routine inquiries and helping maintain smooth communication across transactions.</p><p>• Provide coverage for sales support duties when needed and assist the team during high-volume periods.</p><p>• Contribute to accounts receivable and accounts payable activities by helping with invoice handling, payment processing, and account record updates.</p><p>• Assist with incoming shipments by checking delivered items against purchase documentation and noting discrepancies when necessary.</p><p>• Prepare outbound packages, complete shipment paperwork, and create labels to help ensure timely delivery to customers.</p><p>• Perform general warehouse and office support tasks as business needs shift throughout the day.</p><p>• Cross-train across multiple operational areas so you can step in when team members are unavailable and help maintain continuity.</p><p>• Complete routine administrative work such as data entry, document organization, and other clerical support that keeps operations on track.</p>
- 2026-11-05T21:58:41Z
- Broken Arrow, OK
- onsite
- Permanent / Full Time
- 110000.00 - 130000.00 USD / Yearly
- <p>A Managed Service Provider (MSP) in the Tulsa, Ok area is searching for IT Operations Manager. In this role, you’ll oversee a dynamic technical environment leveraging the Microsoft stack, including Azure cloud solutions and Active Directory administration. You will oversee client IT operations, projects and deliver proactive support for diverse client systems. Position is in-office.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead technical teams to deliver exceptional support and project delivery for MSP clients.</li><li>Architect, deploy, and maintain infrastructure built around Microsoft technologies (Azure, Active Directory, Office 365).</li><li>Manage cloud migration projects, identity/access controls, and network security.</li><li>Collaborate with business stakeholders and clients to align technology solutions with operational needs.</li><li>Mentor technicians, establish best practices, and enforce compliance standardsC</li></ul>
- 2026-11-06T19:53:45Z
- Boston, MA
- onsite
- Temporary / Contract
- 28.50 - 33.00 USD / Hourly
- <p>Emphasis is more on communication and soft skills experience </p><p>Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.</p><p>2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.</p><p>Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.</p><p>Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.</p><p>Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.</p><p>Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.</p><p>Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.</p><p>Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.</p><p>Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.</p><p>IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.</p><p>Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.</p><p>Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.</p>
- 2026-10-28T13:43:42Z
- Chandler, AZ
- onsite
- Permanent / Full Time
- 48000.00 - 50000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
- 2026-10-21T12:53:47Z
- Tacoma, WA
- onsite
- Temporary / Contract
- 40.00 - 50.00 USD / Hourly
- <p>We are seeking an experienced IT Support Specialist to serve as the primary technical support resource for a manufacturing company supporting approximately 25–30 users and about 60 network-connected devices. This role is ideal for a well-rounded IT professional who can independently manage day-to-day technical issues, deliver excellent end-user support, and help maintain a stable IT environment in a small-team setting. The IT Support Specialist will provide support across Windows systems, Microsoft 365, hardware, peripherals, backups, and connectivity issues, while also assisting with basic network administration and partnering with external consultants when escalation is needed. Based on general knowledge.</p><p><br></p><p><strong>Location:</strong> Onsite; 40 hours/week</p><p><strong>Duration:</strong> 3 months</p><p><strong>Pay Rate:</strong> $40-$50/hourly</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary IT support resource for 25-30 users across Windows, Microsoft Office Suite, Microsoft 365, hardware, peripherals, and connectivity-related issues.</li><li>Provide hands-on troubleshooting and timely end-user support to maintain daily business operations.</li><li>Support backup and recovery processes to help ensure business continuity.</li><li>Manage onboarding and offboarding activities, including account setup, device preparation, and user support.</li><li>Troubleshoot basic hardware, printer, peripheral, and workstation issues.</li><li>Provide basic network support, including connectivity troubleshooting, device hookups, and general configuration tasks.</li><li>Act as the primary IT contact during the absence of the Information Systems Manager.</li><li>Independently assess technical issues and determine when escalation to an external consultant is necessary.</li><li>Communicate priorities, issues, and system health updates to leadership, including the direct supervisor.</li><li>Document support processes and identify opportunities to improve workflows, standardization, and the overall user experience.</li><li>Recommend practical improvements that help move the IT function from a reactive support model to a more proactive operational approach.</li></ul>
- 2026-11-10T22:53:44Z
- Cambridge, MA
- onsite
- Temporary / Contract
- 39.59 - 45.84 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical assistance for a dynamic health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both on-site and remote employees, helping keep end-user technology reliable, secure, and productive across multiple locations. The role is ideal for someone who enjoys direct user interaction, practical troubleshooting, and delivering responsive support across a broad range of desktop and collaboration tools.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely.<br>• Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems.<br>• Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta.<br>• Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication.<br>• Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility.<br>• Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution.<br>• Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine.<br>• Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations.<br>• Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
- 2026-11-03T16:33:43Z