<p>We are looking for a detail-oriented purchasing and order specialist for our established client. In this role, you will play a key part in managing sales processes, maintaining accurate records, and ensuring smooth communication between internal teams and customers. This position also involves occasional travel.</p><p><br></p><p>Responsibilities:</p><p>• Input sales orders, ensuring accurate data entry and timely communication with both internal teams and external customers.</p><p>• Collaborate with the internal team to track purchase orders and provide updates to all parties.</p><p>• Maintain accurate and organized accounts receivable records.</p><p>• Contact clients with outstanding balances to ensure timely collections and resolve payment issues efficiently.</p><p>• Approach challenges proactively by identifying opportunities for innovation. </p>
<p>We are looking for an experienced HR Business Partner to join our client's team in Indianapolis, Indiana. In this role, you will take on a variety of Human Resources functions, including employee relations, compliance management, and administrative support. This position requires a proactive individual who thrives in a fast-paced environment and has a strong understanding of HR practices.</p><p><br></p><p>Responsibilities:</p><p>• Provide guidance and support on employee relations matters, ensuring compliance with company policies and labor laws.</p><p>• Oversee the creation and maintenance of employee handbooks, ensuring they reflect current regulations and organizational standards.</p><p>• Manage the administration of separation and release agreements, ensuring accuracy and timeliness.</p><p>• Conduct audits related to background checks and I-9 expirations, maintaining compliance with legal and organizational requirements.</p><p>• Facilitate training and development programs to support employee growth.</p><p>• Administer web-based performance management systems, ensuring consistent and accurate implementation.</p><p>• Track and report on covered employer requirements and quarterly audits to maintain compliance.</p><p>• Ensure proper display and updating of labor law posters across all locations.</p><p>• Handle workers' compensation administration and reporting.</p><p>• Collaborate on mid-year state salary increases and other compensation-related processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 9 AM - 6 PM *</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Administrative Assistant to manage and optimize the daily operations of our office in Indianapolis, Indiana. This position requires a highly organized individual with outstanding communication skills and the ability to multitask effectively. The Administrative Assistant will play a key role in supporting office functions and team members while ensuring a smooth workflow.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Greet and assist visitors and clients, ensuring a welcoming and detail-oriented environment.</p><p>• Organize and maintain office supplies, including inventory management and timely reordering.</p><p>• Coordinate maintenance and repairs for office equipment to ensure functionality.</p><p>• Process purchase orders and manage quotes, acknowledgments, and related records in shared electronic files.</p><p>• Verify and match packing lists and shipping documents with purchase orders, forwarding them to Accounting daily.</p><p>• Follow up with vendors to obtain required material certifications.</p><p>• Collaborate with IT to order new equipment and address technology-related concerns.</p><p>• Provide administrative support to staff, including project managers and the management team.</p><p>• Perform additional tasks as assigned to support office operations.</p>
We are looking for a detail-oriented Mailroom Assistant to join our team in Zionsville, Indiana. This Contract-to-Permanent position requires a proactive individual who will handle and process critical documents, ensuring accuracy and efficiency in all mailroom operations. The role offers a dynamic environment where organizational skills and attention to detail are key to success.<br><br>Responsibilities:<br>• Identify, scan, and index various documents related to new business annuities, including applications, checks, and transfer forms.<br>• Maintain and manage the check register for incoming checks, ensuring proper documentation and record-keeping.<br>• Scan and deliver checks to the treasury department for processing and deposit.<br>• Prepare and process outgoing benefit checks for delivery to clients.<br>• Archive and maintain records of documents for retention or destruction as per company policy.<br>• Oversee the purchasing and inventory management of office supplies to ensure smooth mailroom operations.<br>• Handle outgoing correspondence, ensuring timely and accurate delivery.<br>• Collaborate with team members to maintain an organized and efficient mailroom environment.
We are looking for a meticulous and detail-oriented Data Entry Clerk to join our team on a contract basis in Indianapolis, Indiana. In this onsite role, you will play a key part in ensuring the accurate migration and organization of payment data within our centralized payment engine. This position requires a candidate who is reliable, technologically adept, and committed to maintaining high standards of accuracy.<br><br>Responsibilities:<br>• Input and verify data from Excel spreadsheets into the centralized payment engine with precision.<br>• Maintain organized records and ensure data is accurately migrated as per project requirements.<br>• Collaborate with team members to address any discrepancies or issues in the data migration process.<br>• Follow established procedures to ensure consistency and reliability in data handling.<br>• Utilize time management skills to meet deadlines and prioritize tasks effectively.<br>• Perform routine checks to confirm the accuracy and integrity of entered data.<br>• Support the team in ensuring seamless integration of services into the payment system.<br>• Communicate effectively with supervisors to provide updates on progress and resolve challenges.
<p>We are looking for a skilled Receptionist to join our team in Indianapolis, Indiana on a contract basis. This role is ideal for an organized and detail-oriented individual who excels in administrative tasks and customer service. As the first point of contact for visitors and callers, you will play a key role in ensuring smooth day-to-day office operations. <strong>This is an on-site position, 7:30am-5:00pm Monday-Friday and will be contract for about 1 month.</strong></p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and manage incoming calls through a multi-line phone system, ensuring prompt and effective communication.</p><p>• Prepare, type, and format letters and other documents as needed.</p><p>• Sort and distribute incoming mail while organizing outgoing correspondence.</p><p>• Process daily check deposits and reconcile credit card statements by collecting and verifying receipts.</p><p>• Assist in obtaining credit references for new customers and input their details into the company database.</p><p>• Maintain accurate filing systems to keep records organized and accessible.</p><p>• Provide general administrative support to ensure efficient office operations.</p>
We are looking for a dedicated Collections Specialist to join our team in Fishers, Indiana. This Contract to permanent position requires an experienced and detail-oriented individual with a strong background in commercial collections and accounts receivable processes. The role is primarily onsite, with the potential for partial remote work after demonstrating consistent performance and the ability to work independently.<br><br>Responsibilities:<br>• Manage accounts receivable tasks, including billing, claim administration, and payment reconciliation.<br>• Handle inbound calls from clients and customers, addressing inquiries and resolving payment issues promptly.<br>• Conduct thorough collection processes, ensuring timely follow-up and resolution of outstanding balances.<br>• Utilize accounting software systems and CRM tools to track and manage financial records.<br>• Collaborate with internal teams to identify and address discrepancies in payments or claims.<br>• Prepare reports and documentation related to collections and account status.<br>• Maintain compliance with company policies and procedures while meeting deadlines.<br>• Leverage tools such as SAP and Accurint to enhance efficiency in collections and account management.<br>• Provide clear and effective communication with clients to maintain positive relationships.<br>• Adapt to flexible working hours within the provided time windows (e.g., 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM).
<p>We are offering an exciting opportunity for an Accounting Clerk on the Northwest side of Indianapolis. The chosen candidate will be a crucial part of our client's team, dealing with various accounting functions for designated projects. This role is in the industry of accounting, where meticulousness and organization are paramount.</p><p><br></p><p>Responsibilities:</p><p>• Accurately and consistently deal with owner billings each month.</p><p>• Collaborate with Project Managers to ensure billings are prepared as per contract specifications, while also maintaining job cost estimates and change orders in the system.</p><p>• Conduct reviews and processing of vendor invoices and subcontractor AIA billings.</p><p>• Handle Subcontractor contracts, billings, and requisite documents.</p><p>• Oversee the approval process and project cash flow for weekly check runs.</p><p>• Efficiently manage time to ensure all assigned duties and tasks are completed.</p><p>• Adhere to all deadlines in accordance with closings.</p><p>• Utilize your skills in Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, and Microsoft Excel to excel in this role.</p>
<p><strong>📌 Contract Accounts Payable Specialist – North Indianapolis (On-Site | Non-Profit)</strong></p><p> <strong>⏳ Duration:</strong> 2–3 months</p><p> <strong>🏢 Location:</strong> North side of Indianapolis (in-office)</p><p> <strong>💼 Industry:</strong> Non-Profit</p><p> <strong>🕒 Schedule:</strong> Monday–Friday, 8:00 AM–4:00 PM or 8:30 AM–4:30 PM (1-hour lunch)</p><p><br></p><p>A mission-driven organization on the north side of Indianapolis is seeking a <strong>Contract Accounts Payable Specialist</strong> to support their finance team during a busy season. This is a great opportunity to contribute to meaningful work while leveraging your A/P expertise in a collaborative, on-site environment.</p><p><br></p><p><strong>🔍 Key Responsibilities:</strong></p><ul><li>Daily processing of accounts payable transactions</li><li>Credit card reconciliations and expense report management</li><li>Weekly check runs and vendor communications</li><li>Preparing ad-hoc reports for finance leadership</li><li>Supporting general accounting functions as needed</li></ul><p><strong>💵 Competitive hourly pay </strong></p>
<p>We are looking for a dedicated Administrative Assistant to join our team in Indianapolis, Indiana. The Administrative Assistant will oversee and streamline the administrative functions of our office. This role demands a detail-oriented individual with exceptional organizational skills, and excellent communication abilities.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Answer phones professionally, and route calls efficiently, screening when necessary</li><li>Welcome and direct visitors and customers</li><li>Manage office supplies and inventory, including timely reordering and organization</li><li>Perform or facilitate maintenance of all office equipment including cleaning, maintenance, and repairs</li><li>Enter purchase orders and organize quotes and order acknowledgements to record keeping system in shared electronic folders.</li><li>Ensure packing lists and shipping documents are correctly matched with their purchase order and forward to Accounting daily.</li><li>Follow up with vendors on requests for material certifications</li><li>Order and coordinate with IT for new IT equipment, as well as communicating with IT on related issues.</li><li>Perform other duties as assigned</li><li>Provide administrative support to Staff, including Project Managers and the management team.</li></ul><p><br></p>
We are looking for a dynamic and experienced Project Manager/Sr. Consultant to join our team in Indianapolis, Indiana. This role involves leading IT initiatives, collaborating with clients and technical teams, and delivering innovative solutions to meet business objectives. The ideal candidate will have a passion for driving success through strategic planning, technical expertise, and effective communication.<br><br>Responsibilities:<br>• Collaborate with clients and internal teams to analyze business needs and technical requirements, ensuring alignment with strategic goals.<br>• Offer expert advice on utilizing technology to enhance business performance and operational efficiency.<br>• Lead IT projects and initiatives, coordinating with technical teams to ensure successful execution.<br>• Develop and implement solutions that adhere to industry standards and best practices.<br>• Build strong client relationships, acting as a trusted advisor and fostering ongoing collaboration.<br>• Communicate clearly and effectively with diverse audiences, tailoring messages to suit technical and non-technical stakeholders.<br>• Monitor and maintain existing systems while identifying opportunities for improvement and optimization.<br>• Apply structured problem-solving techniques to address challenges and deliver impactful results.<br>• Stay updated on emerging technologies and trends to continuously enhance project outcomes.<br>• Perform additional tasks as needed to support team and project success.
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required! </strong></p><p><br></p><p><strong>Shift: Tuesday - Friday 3:00pm - 2:00am EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for an experienced Accounting Manager to lead the financial operations of our client's commercial real estate firm in Indianapolis, Indiana. This role is critical in ensuring the accuracy and efficiency of the company’s accounting processes, supervising a dedicated team, and delivering insightful financial reporting to support strategic decision-making. If you are passionate about financial management, have strong leadership skills, and thrive in a collaborative environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee the accounting department, providing mentorship and direction to team members.</p><p>• Manage daily accounting operations, including accounts payable, accounts receivable, and general ledger activities.</p><p>• Ensure timely and accurate processing of tenant billings and rent collections.</p><p>• Oversee company bank accounts, including reconciliation and cash flow management.</p><p>• Prepare monthly, quarterly, and annual financial statements for executive review.</p><p>• Develop and manage annual budgets and quarterly forecasts, performing variance analysis to identify trends.</p><p>• Ensure compliance with accounting standards and maintain robust internal controls and procedures.</p><p>• Prepare annual reconciliations for Common Area Maintenance, insurance, and real estate tax expenses for tenants.</p><p>• Supervise month-end and year-end closing processes, ensuring accuracy and completeness in all records.</p><p>• Identify and implement process improvements to enhance efficiency and accuracy in accounting operations.</p>
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
<p>We are looking for a dedicated Accounting Manager/Supervisor to join our public accounting client in Indianapolis, Indiana. This role is ideal for someone with a strong background in accounting and financial management who thrives in a client-facing environment. The position offers the opportunity to oversee accounting processes, lead teams, and deliver exceptional service to clients while maintaining accuracy and integrity.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the accounting processes for multiple clients utilizing QuickBooks Online and QuickBooks Desktop to ensure accurate financial recordkeeping.</p><p>• Record and reconcile transactions, including bank accounts, credit cards, fixed asset purchases, and loan accounts.</p><p>• Maintain and analyze accounts receivable and accounts payable, ensuring timely bill payments and accurate reporting.</p><p>• Conduct month-end closings, generate financial reports, and provide analysis for client distribution.</p><p>• Monitor cash flow and provide actionable recommendations to clients when necessary.</p><p>• Integrate and oversee third-party software tools that interface with QuickBooks, such as Expensify and Amazon Business.</p><p>• Prepare and file sales tax returns and post year-end closing entries as required.</p><p>• Process payroll through third-party providers and accurately record payroll entries in the system.</p><p>• Review and prepare year-end financial documentation to support income tax return preparation.</p><p>• Train clients and staff on QuickBooks Online usage and oversee staff performing month-end closings and payroll processes.</p>
We are looking for a meticulous Accounting Clerk to join our team in Indianapolis, Indiana. In this Contract to permanent position, you will play a vital role in supporting the accounting department by performing a variety of administrative and financial tasks. This role requires accuracy, attention to detail, and strong organizational skills to ensure smooth operations within the office.<br><br>Responsibilities:<br>• Process invoices, manage accounts payable, and handle customer billing tasks with precision.<br>• Collect and organize vendor and customer documentation, including W-9 forms, insurance certificates, and sales tax exemptions.<br>• Assist in preparing monthly board meeting packets and ensure timely distribution.<br>• Maintain and organize Board Minutes and Packets in binders by month for easy reference.<br>• Create well-formatted presentation slides by adjusting layouts and checking for grammar and punctuation errors.<br>• Provide administrative support to the General Manager as needed.<br>• Greet visitors with a courteous and friendly demeanor while managing incoming mail and shipments.<br>• Oversee office supplies inventory and ensure timely replenishment.<br>• File accounting and financial documents systematically for efficient record-keeping.<br>• Coordinate the handling of elevator and boiler permits and other regulatory tasks.
We are looking for a skilled Desktop Support Analyst to join our team in Indianapolis, Indiana. In this role, you will provide technical expertise in deploying, configuring, and maintaining end-user devices while ensuring seamless integration within the organization's IT infrastructure. This position offers an opportunity to work collaboratively with cross-functional teams and contribute to various IT initiatives.<br><br>Responsibilities:<br>• Prepare and deploy desktops and laptops, including imaging, setup, and functionality testing.<br>• Install and configure operating systems, software applications, and hardware peripherals as needed.<br>• Conduct routine updates, apply system patches, and perform hardware upgrades to maintain device performance.<br>• Troubleshoot and resolve technical issues related to desktops, laptops, and other end-user devices.<br>• Collaborate with IT teams to ensure seamless integration of devices into the network infrastructure.<br>• Document standard operating procedures, configuration guidelines, and troubleshooting techniques.<br>• Participate in IT projects and special initiatives focused on desktop support and deployment.<br>• Provide end-users with hands-on technical assistance and training to address their concerns.<br>• Ensure compliance with security protocols and best practices when managing devices.
We are looking for an experienced Senior Accountant to join our dynamic manufacturing team in Crawfordsville, Indiana. This role is ideal for a detail-oriented individual with expertise in inventory management, manufacturing accounting, and financial reporting. You will play a key part in ensuring accurate financial records and supporting business operations through meticulous accounting practices.<br><br>Responsibilities:<br>• Oversee inventory accounting processes to ensure accurate valuation and reporting.<br>• Perform month-end close activities, including preparation of journal entries and financial statements.<br>• Reconcile accounts and bank statements to maintain accuracy in financial records.<br>• Manage and update the general ledger to reflect all financial transactions.<br>• Conduct detailed financial analyses to support decision-making within the manufacturing environment.<br>• Utilize Oracle systems to streamline accounting functions and improve efficiency.<br>• Collaborate with internal teams to ensure compliance with accounting standards and procedures.<br>• Assist in identifying areas for process improvement and implementing solutions.<br>• Provide support during audits by preparing necessary documentation and reports.<br>• Maintain up-to-date knowledge of industry trends and regulatory requirements.
<p>Robert Half is looking for a Hospital Logistics Specialist to join our client located downtown, Indianapolis. In this role, you will be responsible for facilitating requisitions, inventory management, receiving, and projects. You will ensure that orders are filled timely and accurately, and that products are inspected for damage, expiration, and proper packaging. You will also perform cycle counts and physical inventories, and coordinate the availability and delivery of products. In addition, you will provide excellent customer service and ensure that aisle/storeroom maintenance and cleanliness is constantly maintained. This position may require on-call rotation and weekend coverage.</p><p> </p><p><strong>Shift:</strong> Monday - Sunday: 9pm - 5:30am; Rotating days off </p><p> </p><p>Responsibilities</p><ul><li>Facilitate requisitions, inventory management, receiving, and projects</li><li>Ensure orders are filled timely and accurately</li><li>Verify product by description, item number, and quantity</li><li>Inspect products for damage, expiration, and proper packaging</li><li>Perform cycle counts and physical inventories</li><li>Coordinate the availability and delivery of products, to include equipment, mail and/or linen</li><li>Provide excellent customer service</li><li>Ensure aisle/storeroom maintenance and cleanliness is constantly maintained</li><li>May be required to work on-call and weekends</li></ul><p> </p>
We are looking for a skilled ERP/CRM Consultant to join our team in Indianapolis, Indiana. This role involves working closely with clients to optimize enterprise resource planning and customer relationship management systems. The ideal candidate will have a strong background in scripting, cloud technologies, and business process improvement.<br><br>Responsibilities:<br>• Develop and implement ERP and CRM solutions tailored to meet client needs.<br>• Collaborate with clients to gather and analyze business requirements, translating them into actionable solutions.<br>• Create and maintain client-side scripting to enhance system functionality and user experience.<br>• Integrate cloud technologies to streamline business operations and improve system performance.<br>• Conduct API development and management to ensure seamless system interoperability.<br>• Perform A/B testing to validate system changes and optimize performance.<br>• Document and maintain configuration management processes for all implemented solutions.<br>• Provide guidance on business process functions and recommend strategies for improvement.<br>• Prepare and review business requirement documents to ensure clarity and accuracy.<br>• Offer technical support and training to end-users to maximize system utilization.
<p>We are looking for a detail-oriented Data Entry Clerk to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position, offering an excellent opportunity for candidates seeking long-term growth. In this role, you will be responsible for ensuring accurate and efficient entry of data into various systems while maintaining the integrity of the information.</p><p><br></p><p>Responsibilities:</p><p>• Input and update numeric and text-based data into designated systems with precision.</p><p>• Verify and cross-check entries to ensure accuracy and completeness.</p><p>• Perform routine audits of entered data to identify and correct discrepancies.</p><p>• Utilize software tools such as Sage and Microsoft Excel for data management tasks.</p><p>• Collaborate with team members to streamline data entry processes and improve efficiency.</p><p>• Maintain confidentiality and safeguard sensitive information during data handling.</p><p>• Prepare reports and summaries based on collected data for team and management use.</p><p>• Assist with basic administrative tasks, including organizing files and documentation.</p><p>• Adapt to evolving systems and workflows as needed to meet business requirements.</p>
We are looking for a motivated Administrative Assistant to join our team in Indianapolis, Indiana. This position is in the non-profit sector and offers an opportunity to contribute to meaningful projects while enhancing your organizational skills. As a Contract-to-long-term role, it provides the potential for growth within the organization.<br><br>Responsibilities:<br>• Perform a variety of administrative tasks, such as managing schedules, preparing documents, and organizing files.<br>• Support team members by coordinating meeting logistics, travel arrangements, and event planning.<br>• Maintain and update records within organizational databases to ensure accuracy and accessibility.<br>• Address member inquiries with care and efficiency, assisting with account updates, renewals, and event registrations.<br>• Draft and distribute newsletters, announcements, and other communications to engage stakeholders.<br>• Update website content and manage social media posts to support outreach efforts.<br>• Provide logistical support for educational programs, webinars, and annual meetings.<br>• Manage event registration processes and prepare necessary materials for successful execution.<br>• Coordinate communications with participants, vendors, and other stakeholders to ensure smooth operations.
We are looking for an experienced HR Generalist to join our team in Columbus, Indiana. This role is vital to ensuring smooth human resources operations, including recruitment, onboarding, employee relations, and administrative functions. The ideal candidate will possess strong organizational skills and a passion for fostering a positive workplace environment.<br><br>Responsibilities:<br>• Manage the recruitment process, including sourcing candidates, conducting background checks, and coordinating in-house interviews.<br>• Develop and refine onboarding procedures to integrate new hires effectively into the company culture and departmental teams.<br>• Provide support in areas such as compensation, benefits administration, payroll processing, and employee training.<br>• Prepare corporate HR reports and handle ad hoc reporting requests as needed.<br>• Assist in creating and updating employee job descriptions to align with organizational needs.<br>• Maintain employee files and HR records while compiling personnel-related data for reporting purposes.<br>• Collaborate on drafting and editing company policies, procedures, and related documentation.<br>• Support employee relations initiatives by addressing concerns and promoting a positive work environment.<br>• Ensure compliance with company policies, safety regulations, and applicable laws at all times.<br>• Demonstrate reliable attendance and punctuality at the designated work location.
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required! </strong></p><p><br></p><p><strong>Shift: Monday - Friday 10:00am - 7:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
