We are looking for a dedicated Customer Support Specialist to join our team in Los Angeles, California. In this role, you will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and professionally. You will collaborate closely with internal departments to deliver exceptional service, maintain accurate documentation, and contribute to the overall success of our operations.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding product details, order placements, shipping updates, and repair services.<br>• Address and resolve customer complaints or issues with efficiency and professionalism.<br>• Maintain detailed records of customer interactions and ensure timely follow-ups as necessary.<br>• Partner with internal teams such as Sales, Production, and Shipping to effectively manage complex customer concerns.<br>• Handle sales orders for customer purchases and inventory items, ensuring accuracy and timeliness.<br>• Prepare sales orders and job envelopes, and organize daily shipments to meet operational deadlines.<br>• Collaborate with the owner to design new styles and contribute ideas for innovative products.<br>• Create invoices for completed custom orders, repairs, and wholesale shipments, ensuring accuracy in pricing and materials used.<br>• Verify all documentation, including certificates, appraisals, and photos, is included with final invoices or shipments.<br>• Conduct quality checks to confirm the accuracy of labor charges, gemstones, and metals used in customer orders.
<p><strong>About the Role</strong></p><p>We’re seeking an enthusiastic and organized <strong>Sales Coordinator</strong> to join a fast-paced and dynamic team in <strong>Downtown Los Angeles</strong>. This position offers an excellent opportunity to gain hands-on experience in sales operations, client relations, and administrative support within a collaborative environment.</p><p>The Sales Coordinator will play a key role in helping the sales team stay organized and efficient by managing communications, tracking deliverables, and supporting day-to-day operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative and operational support to the sales team.</li><li>Coordinate sales activities, including scheduling meetings, preparing materials, and maintaining documentation.</li><li>Assist with managing communication between internal teams, clients, and external vendors.</li><li>Maintain and update sales reports, databases, and tracking systems.</li><li>Prepare presentations, proposals, and follow-up correspondence for potential and existing clients.</li><li>Track deadlines and ensure contract terms, deliverables, and client requests are met.</li><li>Support logistics for meetings, events, and promotional activities.</li><li>Perform general administrative duties such as data entry, file management, and expense tracking.</li></ul><p><br></p>
<p><br></p><p><strong>Position Summary:</strong></p><p> The Purchasing Specialist will support the procurement team with sourcing, purchasing, and inventory management activities. The role requires strong organizational skills, excellent communication, and the ability to coordinate with vendors and internal departments to ensure timely and cost-effective purchasing operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage purchase orders from creation to delivery, ensuring accuracy and compliance with company policies.</li><li>Source, negotiate, and maintain relationships with suppliers to secure the best pricing, quality, and terms.</li><li>Track and monitor inventory levels to prevent shortages and overstocking.</li><li>Coordinate with production, logistics, and finance teams to support business operations.</li><li>Assist in analyzing purchasing data and preparing reports for management review.</li><li>Resolve order discrepancies, shipment delays, and supplier issues promptly.</li><li>Maintain accurate records of purchasing activities, contracts, and vendor information.</li><li>Ensure compliance with company guidelines and industry regulations.</li><li>Support continuous improvement initiatives within the procurement function.</li></ul><p>.</p><p><b> </b></p>
<p><br></p><p> <strong>Duration:</strong> Temporary Assignment (Estimated 3–6 months)</p><p> <strong>Schedule:</strong> Monday–Friday, 8:00 AM–4:30 PM; evenings and weekends as scheduled to supervise PD trainings, Resource Center, and other events</p><p><br></p><p><strong>Position Summary</strong></p><p>The <strong>Temporary Program Supervisor</strong> will provide supervisory oversight and operational support to the R& R Department during the absence of the Program Supervisor. This role is responsible for guiding and supporting a team of three (3) staff—two (2) CCIP Project Specialists and one (1) ECE Early Learning Specialist—while ensuring the successful implementation of the CCIP Scope of Work and growth of the ECE Resource Center. The Supervisor will collaborate closely with the ECE Program Coordinator and R& R Leadership to maintain compliance, complete special projects, and provide strong departmental leadership.</p><p><br></p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Provide daily supervision, leadership, and guidance to assigned program staff to ensure quality performance and achievement of program goals.</li><li>Oversee data management and ensure timely completion of monthly and quarterly reports (e.g., CDSS, Board, KPI, Technical Assistance reports).</li><li>Lead and support R& R-hosted events including Professional Development (PD) trainings, CCIP monthly playgroups, information sessions, and related activities.</li><li>Support the ongoing development and expansion of the ECE Resource Center and CCIP Project to ensure compliance with contract requirements.</li><li>Maintain accuracy and confidentiality of CCIP and Resource Center databases; ensure data integrity and timely submission of required documentation.</li><li>Actively participate in leadership meetings, one-on-one check-ins, program planning sessions, and external partner meetings or webinars.</li><li>Stay current on Community Care Licensing regulations, CDSS Provider Information Notices (PINs), and other relevant ECE updates.</li><li>Perform other duties and special projects as assigned by R& R Leadership.</li></ul><p><br></p><p><b> </b></p><p><br></p>
We are looking for an experienced Compliance Officer to join a dynamic manufacturing team in Los Angeles, California. This role is critical in ensuring the organization adheres to regulatory requirements, mitigates compliance risks, and fosters a culture of accountability across all departments. If you have a strong background in regulatory compliance and a passion for driving best practices, we encourage you to apply.<br><br>Responsibilities:<br>• Monitor industry regulations and governmental guidelines to ensure the organization remains compliant with all applicable laws.<br>• Develop, implement, and maintain effective compliance programs, policies, and procedures tailored to the company’s needs.<br>• Conduct risk assessments to evaluate internal controls and identify areas for improvement.<br>• Provide comprehensive compliance training to employees, ensuring they understand and adhere to policies.<br>• Engage with regulatory agencies to manage compliance-related inquiries and audits.<br>• Prepare detailed reports for senior leadership, summarizing compliance status and highlighting areas requiring attention.<br>• Analyze new regulations to assess potential impact on business operations and advise decision-makers accordingly.<br>• Oversee documentation processes for audits, risk assessments, and other compliance activities.<br>• Promote a culture of compliance by collaborating with teams to ensure policies are consistently followed.<br>• Act as a trusted advisor for all compliance-related matters within the organization.
<p><strong>Governance Analyst </strong></p><p> <strong>Location:</strong> Los Angeles, San Francisco, or Washington, D.C. (Remote)</p><p> <strong>Schedule:</strong></p><ul><li>Weekdays: Monday–Friday, 8 AM–5 PM | Up to <strong>$92,520</strong> annually</li><li>Weekends: Thursday–Monday, 8 AM–5 PM | Up to <strong>$99K</strong> (LA/DC) or <strong>$109K</strong> (SF) annually</li><li> <strong>Type:</strong> Full-time, Non-exempt, Primarily Remote (must be within commutable distance to office)</li></ul><p><br></p><p><strong>About the Role</strong></p><p>The <strong>Governance Analyst II</strong> supports the firm’s governance and compliance operations, ensuring adherence to internal policies and client outside counsel guidelines. This role works closely with attorneys, operations, and technology teams to manage processes related to conflicts checks, new matter intake, ethical walls, records management, and audit letters.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct and analyze conflicts checks for new clients, matters, and personnel.</li><li>Support new business intake and maintain accurate data across systems (Intapp, 3E, etc.).</li><li>Manage ethical walls, records requests, and audit letter responses.</li><li>Advise attorneys on governance policies and compliance requirements.</li><li>Prepare reports for senior management and auditors.</li></ul><p><br></p><p>For immediate consideration, direct message Reid Gormly on LinkedIn and Apply now!</p><p><br></p>
<p><strong>Interim Resources and Referral Manager – Child Care Initiative Project (CCIP)</strong></p><p><br></p><p><strong>Summary:</strong></p><p>Serving as the Interim Manager for the Child Care Initiative Project (CCIP) within the Resources and Referral (R& R) Department, overseeing programs that strengthen child care provider networks and expand access to quality early childhood education in Los Angeles County. This role provides leadership and operational oversight to staff supporting family child care providers, ensuring compliance with state and agency regulations while driving program excellence and community impact.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee daily operations of the Resources and Referral (R& R) and CCIP teams, ensuring goals, deliverables, and contractual obligations are met.</li><li>Supervise, mentor, and evaluate R& R Specialists and program staff, fostering a collaborative and high-performing team environment.</li><li>Monitor program performance, analyze data trends, and prepare accurate reports for internal management and funding partners.</li><li>Coordinate provider recruitment, training, and outreach activities to expand the supply and quality of licensed family child care providers.</li><li>Ensure compliance with California Department of Social Services (CDSS) guidelines, funding terms, and Crystal Stairs’ internal policies.</li><li>Collaborate with local partners, community agencies, and stakeholders to enhance child care resources and referral services.</li><li>Oversee data integrity in systems such as KinderTrack and R& R Database; ensure accurate documentation and timely updates.</li><li>Support program audits, quality improvement efforts, and professional development initiatives for both staff and child care providers.</li><li>Serve as a liaison between senior leadership and R& R staff to communicate priorities, updates, and program objectives.</li></ul><p><strong> </strong></p>
<p><strong>Job Title: Business Analyst – Configuration Management </strong></p><p> <strong>Location:</strong> Remote (Must Work PST Hours)</p><p> <strong>Contract Role:</strong> 6 Months</p><p> <strong>Employment Type:</strong> Contract</p><p><strong>Overview:</strong></p><p> We are seeking a detail-oriented and collaborative <strong>Business Analyst</strong> to support Configuration Management initiatives. This role is focused on the seamless, rapid, and global implementation of components, BOMs (Bill of Materials), documents, and other product data that align with business strategies and supply chain requirements.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Create and manage product BOMs and process change orders using a Product Lifecycle Management (PLM) system.</li><li>Ensure timely part setup, BOM releases, and changes to support New Product Introduction (NPI) and ongoing operations.</li><li>Collaborate cross-functionally to understand requirements and develop functional designs and configurations.</li><li>Participate in continuous improvement efforts focused on systems, reporting, and data analysis.</li><li>Support the creation of data center physical space parts within the PLM system.</li></ul><p><br></p>
<p><strong>Business Analyst, eCommerce</strong></p><p>El Segundo, 3x onsite per week</p><p>$100K - $125K + benefits</p><p>We are looking for a skilled Business Analyst to join our team in El Segundo, California. This role focuses on enhancing ecommerce operations by collaborating with stakeholders, gathering requirements, and delivering effective solutions. The ideal candidate will bring expertise in ecommerce platforms and a strong ability to bridge the gap between technical teams and business needs.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to gather and analyze requirements for ecommerce projects.</p><p>• Document detailed business processes, functional specifications, and project scope to ensure alignment with organizational goals.</p><p>• Manage and track project tickets using tools like JIRA and Confluence, ensuring timely resolution.</p><p>• Work closely with engineering teams to translate business requirements into technical solutions.</p><p>• Perform gap analyses to identify areas for improvement within ecommerce systems.</p><p>• Lead Agile Scrum sessions to facilitate communication and progress tracking across teams.</p><p>• Contribute to the implementation and optimization of platforms such as Salesforce Commerce Cloud, Shopify, Magento, or similar systems.</p><p>• Provide insights and recommendations to enhance ecommerce functionality and user experience.</p><p>• Stay up-to-date with industry trends in retail and ecommerce to inform strategic decisions.</p><p>• Ensure project deliverables align with business objectives and timelines.</p>
<p><strong><u>Business Analyst, Dynamics 365 CRM</u></strong></p><p><strong>Location:</strong> Hybrid (3 days onsite in Woodland Hills, CA)</p><p><strong>Salary Range:</strong> $120K – $160K + Comprehensive Benefits</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced <strong>Senior CRM Business Analyst</strong> to join our Business Solutions team. This role will focus on leveraging <strong>Microsoft Dynamics 365 CRM</strong> to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.</p><p>We are looking for someone who is a <strong>strategic problem-solver with hands-on technical expertise</strong>. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, configure, and optimize <strong>Microsoft Dynamics 365 CRM</strong> solutions tailored to business goals.</li><li>Collaborate with cross-departmental stakeholders to translate business needs into clear technical requirements and acceptance criteria.</li><li>Write and manage detailed business and functional specifications to guide development and testing teams.</li><li>Configure Dynamics 365 CRM components, including workflows, entities, forms, dashboards, and business rules.</li><li>Utilize <strong>SQL</strong> and tools like <strong>Power BI</strong> for advanced data analysis and performance reporting.</li><li>Act as the primary liaison between stakeholders and technical teams to ensure seamless communication and delivery.</li><li>Support Agile project lifecycles, including requirements gathering, testing, and solution implementation.</li><li>Lead workshops, provide project updates, and ensure smooth knowledge transfer across teams.</li><li>Mentor junior analysts and facilitate knowledge sharing within the team.</li></ul>
<p><strong>Job Title: Senior Business Analyst – Supply Planning</strong></p><p><strong>Location:</strong> Irvine, CA </p><p> <strong>Reports To:</strong> Manager – Supply Planning</p><p> <strong>Employment Type:</strong> 52 Week Contract</p><p><strong>Job Summary</strong></p><p>We are seeking a detail-oriented and analytical <strong>Senior Business Analyst</strong> to join our Supply Planning team. This role is responsible for developing and maintaining key performance indicators (KPIs) across various supply chain functions, including demand planning, supply planning, inventory health, and revenue tracking. The ideal candidate will have strong technical skills in SQL and PowerBI, a solid understanding of ERP systems, and the ability to translate complex data into actionable insights.</p><p>e<strong>Key Responsibilities</strong></p><ul><li>Develop and maintain supply chain KPIs using PowerBI to support demand planning, supply planning, inventory health, and revenue tracking.</li><li>Utilize SQL to clean and manage data within Synapse, ensuring data integrity and accuracy.</li><li>Publish dashboards and reports in PowerBI for team visibility and decision-making.</li><li>Create compelling PowerPoint presentations to support Integrated Business Planning (IBP) meetings, illustrating the relationship between demand and supply plans.</li><li>Design process maps and standard operating procedures related to supply chain functions.</li><li>Extract and analyze data from ERP systems (e.g., NetSuite, SAP, Oracle) to support reporting and dashboard creation.</li><li>Communicate complex data insights in a clear and concise manner to cross-functional teams.</li><li>Demonstrate a proactive, self-sufficient approach to learning and problem-solving.</li></ul>
<p>We are looking for an experienced Business Analyst with a strong background in Supply Chain Management. This position requires expertise in analyzing business needs and implementing systems to optimize supply chain processes, such as forecasting, inventory management, and order fulfillment. This is a long-term contract opportunity based in Southern California, offering onsite collaboration with cross-functional teams. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business teams to identify and understand system requirements and translate them into actionable solutions.</p><p>• Lead meetings, facilitate discussions, and document meeting outcomes, including minutes and action items.</p><p>• Develop detailed specifications, diagrams, and process models to guide developers and project teams.</p><p>• Conduct peer reviews of business requirements and functional specifications to ensure accuracy and alignment with objectives.</p><p>• Plan and execute system testing, including creating test plans and user scenarios to validate modifications.</p><p>• Provide recommendations for system improvements and oversee documentation updates.</p><p>• Partner with project managers to maintain project timelines, budgets, and deliverables.</p><p>• Coordinate with suppliers and stakeholders to optimize forecasting, inventory, and shipping processes.</p><p>• Support cross-functional projects related to vehicle launches and service replacement part supply chain initiatives.</p><p>• Ensure compliance with supply chain logistics and storage protocols while addressing system integration needs.</p>
