We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and troubleshooting assistance for our team in Covington, Louisiana. This is a long-term contract position that requires a proactive individual with strong problem-solving skills and a solid understanding of Windows operating systems and Active Directory.<br><br>Responsibilities:<br>• Respond to technical support inquiries and resolve issues promptly to ensure end-user satisfaction.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access and security protocols.<br>• Provide assistance with Microsoft Windows 10 installations, updates, and configurations.<br>• Diagnose and resolve hardware and software issues across various devices.<br>• Track and prioritize service desk tickets to maintain efficient workflow.<br>• Deliver clear and concise technical guidance to users experiencing difficulties.<br>• Collaborate with team members to identify recurring issues and propose effective solutions.<br>• Maintain detailed documentation of support activities and resolutions.<br>• Assist in the setup and maintenance of workstations and peripheral equipment.<br>• Monitor system performance and proactively address potential issues.
<p>We are looking for a dedicated Housing Specialist to join our team in New Orleans, Louisiana. This short-term contract to permanent position focuses on providing administrative support to the IT Department within a non-profit organization. The role is integral to ensuring smooth technical operations and effective communication across various projects and initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate IT procurement by managing purchase requests, coordinating vendor communication, tracking orders, and ensuring compliance with organizational policies.</p><p>• Support IT project initiatives by assisting the IT Director and collaborating with internal managers to organize resources, track deliverables, and maintain documentation.</p><p>• Update and maintain the agency’s WordPress website by posting IT-related content and ensuring consistent, detail-oriented online representation.</p><p>• Monitor and manage IT service tickets, ensuring timely resolution and clear communication with staff throughout the process.</p><p>• Serve as the primary point of contact between the IT department and agency staff, fostering detail-oriented and efficient communication.</p><p>• Perform administrative tasks such as creating documents, spreadsheets, and correspondence using Microsoft Office tools.</p><p>• Coordinate schedules and appointments to support IT departmental operations and project timelines.</p><p>• Provide customer service excellence by addressing inquiries and maintaining a high standard of support.</p><p>• Assist with vendor communications and project documentation for initiatives like electronic documentation and camera systems projects.</p>
