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5 results for Product Support Specialist in New Orleans, LA

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support residents and community members through responsive, high-quality service in New Orleans, Louisiana. This contract position is ideal for someone who communicates clearly, manages inquiries across phone and email, and can navigate multiple browser-based systems efficiently. The role sits within a non-profit environment and requires a thoughtful, service-driven approach to customer support related to affordable housing programs. Responsibilities:• Respond to incoming customer questions by phone and email, providing accurate information and timely follow-up.• Deliver detail-oriented support to residents and applicants while maintaining a positive and respectful customer experience.• Use multiple web-based platforms and browser sessions to review records, document interactions, and complete service tasks.• Assist with housing-related inquiries, including recertification support for supportive housing and other affordable housing programs.• Review customer information for completeness and escalate complex cases when additional guidance or approval is needed.• Maintain clear written records of communications, actions taken, and next steps in the appropriate systems.• Help customers understand program processes, required documentation, and service timelines in a clear and approachable manner.
2026-06-17T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to join a non-profit organization in New Orleans, Louisiana on a contract basis. This role focuses on delivering responsive support to residents, clients, and community members while ensuring a detail-oriented and compassionate service experience. The ideal candidate is comfortable managing high-volume communication across phone, email, and web-based systems and can navigate housing-related inquiries with accuracy and care. Responsibilities:• Respond to incoming calls, emails, and online inquiries with empathy and timely follow-through.• Guide clients through questions related to affordable housing programs, recertification processes, and general service needs.• Maintain accurate records of interactions, case details, and follow-up actions across multiple browser-based platforms.• Resolve customer concerns efficiently by identifying issues, providing clear information, and escalating complex matters when appropriate.• Support supportive housing and LIHTC-related communication by sharing accurate program information and documentation guidance.• Coordinate with internal teams to ensure client requests are addressed completely and service standards are consistently met.• Monitor outstanding issues and follow up with customers to confirm completion and satisfaction.• Assist with updates to service workflows or platforms when needed as part of ongoing operational support.
2026-06-17T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist in New Orleans, Louisiana to support a non-profit organization serving the community through responsive, high-quality customer service. This contract position is ideal for someone who can manage a high volume of resident and client interactions across phone, email, and web-based systems while maintaining accuracy and consistency. The individual in this role will help resolve inquiries, guide customers through housing-related processes, and contribute to a positive service experience across multiple communication channels. Responsibilities:• Respond to incoming customer questions by phone and email, providing timely and detail-oriented support for a wide range of service needs.• Navigate multiple browser-based systems to research account details, document interactions, and deliver accurate information to customers.• Assist residents and applicants with supportive housing recertification steps, ensuring required information is communicated clearly and completely.• Support inquiries related to affordable housing programs, including LIHTC-associated processes, with a strong focus on service quality and compliance.• Maintain detailed and organized records of customer communications, follow-up actions, and issue resolution activities.• Coordinate with internal teams to escalate complex concerns and help drive efficient solutions for customers.• Deliver a customer-focused experience that builds trust, resolves issues effectively, and reflects the mission of the organization.
2026-06-22T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support a non-profit organization in New Orleans, Louisiana through a contract assignment. This role focuses on delivering responsive service to residents, applicants, and community members while managing inquiries across phone, email, and web-based systems. The ideal candidate brings strong customer care experience, confidence working across multiple browser-based platforms, and familiarity with affordable housing programs and recertification processes. Responsibilities:• Respond to incoming calls and written inquiries with professionalism, empathy, and clear follow-through.• Guide residents and applicants through questions related to housing services, eligibility, and account-related concerns.• Manage customer interactions across several browser-based tools and systems while maintaining accurate records.• Prepare and send timely email correspondence to provide updates, request documentation, and resolve service issues.• Support recertification activities for supportive housing participants by reviewing information and coordinating next steps.• Assist with processes connected to affordable housing programs, including work involving LIHTC-related requirements.• Collaborate with internal teams to address escalated concerns and improve the overall customer experience.• Maintain organized documentation and ensure service activities are completed in alignment with program standards.
2026-06-17T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support a non-profit organization serving residents and community members in New Orleans, Louisiana. This contract position focuses on delivering responsive service across phone and email channels, guiding individuals through housing-related questions, and ensuring a detail-oriented, supportive experience in every interaction. The ideal candidate is comfortable working across multiple browser-based systems, handling detailed correspondence, and assisting with affordable housing and recertification matters with accuracy and care. Responsibilities:• Respond to inbound customer inquiries by phone and email, providing timely, courteous, and solution-focused support.• Assist residents, applicants, or community members with questions related to affordable housing programs, eligibility, and service processes.• Manage written communication effectively, ensuring messages are clear, accurate, and aligned with service expectations.• Navigate multiple browser-based platforms at once to research information, document interactions, and complete follow-up tasks efficiently.• Support supportive housing recertification activities by gathering details, reviewing documentation, and helping maintain organized records.• Provide customer success support by resolving concerns, escalating complex issues when needed, and promoting a positive service experience.• Maintain accurate case notes and service records to help ensure compliance and continuity of support.• Contribute to operational updates, including process or system-related changes, by adapting workflows and completing assigned transition tasks as needed.
2026-06-17T00:00:00Z