We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and troubleshooting assistance for our team in Covington, Louisiana. This is a long-term contract position that requires a proactive individual with strong problem-solving skills and a solid understanding of Windows operating systems and Active Directory.<br><br>Responsibilities:<br>• Respond to technical support inquiries and resolve issues promptly to ensure end-user satisfaction.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access and security protocols.<br>• Provide assistance with Microsoft Windows 10 installations, updates, and configurations.<br>• Diagnose and resolve hardware and software issues across various devices.<br>• Track and prioritize service desk tickets to maintain efficient workflow.<br>• Deliver clear and concise technical guidance to users experiencing difficulties.<br>• Collaborate with team members to identify recurring issues and propose effective solutions.<br>• Maintain detailed documentation of support activities and resolutions.<br>• Assist in the setup and maintenance of workstations and peripheral equipment.<br>• Monitor system performance and proactively address potential issues.
We are looking for a dedicated Help Desk Analyst to join our team in Convent, Louisiana. This is a long-term contract position offering an exciting opportunity to provide technical support in both office and unique field environments. The ideal candidate will thrive in a hands-on role, addressing technical challenges and assisting users with hardware, software, and network issues.<br><br>Responsibilities:<br>• Provide prompt and detail-oriented technical support to resolve hardware and software issues, including printers, keyboards, and other peripherals.<br>• Handle password resets and troubleshoot user access problems with Active Directory.<br>• Manage and resolve ServiceNow tickets while also assisting walk-in users at the service desk.<br>• Travel between office locations on a weekly basis to deliver support services; mileage reimbursement provided.<br>• Occasionally work aboard boats, requiring physical fitness to navigate small stairwells and confined spaces.<br>• Ensure proper configuration and deployment of computer hardware and software.<br>• Maintain and troubleshoot Apple devices, Mac computers, and Android systems.<br>• Utilize Cisco and Citrix technologies to address network and connectivity issues.<br>• Adhere to safety protocols, including wearing provided safety equipment such as boots, life jackets, and hard hats.<br>• Collaborate with team members to ensure seamless support and service delivery across all sites.
<p>We are looking for an experienced Workday Business Analyst to join our team in Metairie, Louisiana. In this role, you will play a pivotal part in ensuring the Workday system aligns with business objectives by gathering requirements, configuring modules, and providing system support. You will collaborate with stakeholders across departments to enhance system functionality and drive process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with finance teams and stakeholders to gather and analyze business requirements for Workday system enhancements.</p><p>• Configure Workday modules based on business needs and conduct thorough testing to ensure quality and functionality.</p><p>• Provide day-to-day support for Workday users, troubleshoot system issues, and resolve technical challenges.</p><p>• Develop and maintain custom reports and dashboards to support data-driven decision-making.</p><p>• Partner with IT and other teams to ensure seamless integration of Workday with other systems.</p><p>• Document system configurations, processes, and procedures, and deliver training sessions to users on new features.</p><p>• Communicate technical concepts effectively to non-technical audiences and act as a liaison between departments.</p><p>• Participate in Workday updates and releases, assessing new features and implementing necessary changes.</p><p>• Monitor data integrity and system security, addressing compliance requirements and mitigating risks.</p><p>• Identify opportunities for process improvements within the Workday system to enhance efficiency.</p><p><br></p><p>For consideration, please contact Mary Wood @ Robert Half 504-383-0743. Thank you!</p>
