<p><strong>Role Overview</strong></p><p>We are seeking an experienced Level 2 Technical Support Specialist to provide hands-on assistance for end-user technology needs in a dynamic, multi-site environment. This role involves troubleshooting hardware, software, and network issues, prioritizing service requests, and ensuring smooth day-to-day operations for the staff. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.</p><p>• Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.</p><p>• Troubleshoot and resolve issues on macOS and Windows operating systems effectively.</p><p>• Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.</p><p>• Escalate unresolved issues to supervisors or higher-level technical staff for advanced support.</p>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>We are looking for an experienced Senior Deskop/Server Administrator to join our team in New Haven County, Connecticut. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations and resolve user issues effectively. This position requires a proactive and detail-oriented individual with a strong background in IT systems and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support to users, addressing issues with hardware, software, and network connectivity.</p><p>• Manage and maintain Active Directory, including user account setups and permission changes.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems.</p><p>• Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation.</p><p>• Assist in configuring and deploying new hardware and software systems.</p><p>• Conduct Windows server maintenance, administration, and troubleshooting.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Collaborate with other IT team members to implement solutions and improve processes.</p><p>• Educate users on best practices and preventative measures for common IT issues.</p><p>• Maintain detailed records of technical incidents and resolutions.</p><p>• Uphold company standards for customer service and technical support quality.</p>
We are looking for a detail-oriented Fulfillment Specialist (Tier II) to join our team in Rocky Hill, Connecticut. As part of the Payroll Services industry, you will play a crucial role in assembling payroll packages and ensuring their secure and accurate delivery. This is a Contract position that requires precision, efficiency, and adherence to quality standards.<br><br>Responsibilities:<br>• Assemble payroll packages based on client specifications and prepare them for delivery within established timelines.<br>• Conduct thorough confirmations and utilize checklists to maintain accurate tracking and secure flow of packages.<br>• Follow all security protocols and audit procedures to safeguard sensitive client information.<br>• Document and escalate any issues related to missing or incorrect outputs to ensure timely resolution.<br>• Perform routine cleaning and maintenance of distribution equipment to optimize functionality.<br>• Organize packaging supplies to ensure readiness and uninterrupted production.<br>• Communicate effectively with team members and escalate concerns to appropriate personnel when necessary.<br>• Maintain a high level of accuracy and consistency while multitasking in a fast-paced environment.<br>• Adhere to production and quality expectations to meet organizational standards.
<p><strong>Overview</strong></p><p><br></p><p><strong> We are seeking a reliable and detail-oriented Fulfillment Specialist (Tier II) to support the accurate and secure assembly of payroll packages. This role plays a critical part in ensuring clients receive sensitive materials on time and in compliance with strict quality and security standards. If you take pride in precision, consistency, and accountability, this is an excellent opportunity to contribute to an essential operational function.</strong></p><p><br></p><p><strong>Work Hours/Shift</strong></p><p>Wed – Thurs – Fri preferable 12pm-8pm EST but are flexible on start time (Can be later)</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assemble and organize payroll packages by client number to ensure accurate delivery</li><li>Prepare and stage packages in alignment with production schedules and quality expectations</li><li>Complete required confirmations and tracking checklists to maintain package accountability and security</li><li>Adhere to all security, confidentiality, and audit procedures when handling sensitive client information</li><li>Identify discrepancies, missing output, or errors and escalate issues promptly to the appropriate teams</li><li>Maintain distribution and fulfillment equipment, including routine cleaning and basic upkeep</li><li>Ensure packaging materials are stocked, staged, and replenished to support uninterrupted production</li></ul>
We are looking for a skilled Deployment Technician to join our team in Orange, Connecticut. In this Contract to permanent position, you will play a vital part in supporting end users and ensuring smooth technology operations. This is an excellent opportunity for professionals with a strong background in desktop support and IT deployments.<br><br>Responsibilities:<br>• Provide comprehensive desktop support to resolve technical issues for end users.<br>• Perform upgrades to Windows 10 and 11 operating systems, ensuring seamless transitions.<br>• Execute PC refresh and lifecycle refresh processes to maintain optimal system performance.<br>• Configure and deploy computer hardware, ensuring proper installation and functionality.<br>• Manage Active Directory tasks, including user account creation and maintenance.<br>• Collaborate with team members to address deployment challenges and deliver solutions.<br>• Maintain detailed documentation of configurations, deployments, and system updates.<br>• Conduct troubleshooting and resolve hardware and software issues effectively.<br>• Support end users with technical inquiries and deliver exceptional customer service.
Responsibilities will include working closely with a team of Developers and key business staff on the development and development of new and existing systems, will be heavily involved in all aspects of the application design/architect/build (database, web, client apps, services, and system interfaces) and will have an important role in helping to make critical technical and design decisions during the development process.<br><br>• Design of database development utilizing SQL for creating views, writing stored procedures and triggers, and schema changes.<br>• Collaborate with technical team members and functional architects to design, deliver, and implement customized corporate end‐user applications for the company.<br>• Responsible for designing, integration and developing web‐based applications and related backend systems.<br>• Evaluate and manage the re‐engineering of existing systems, as well as the design and implementation of new features and interfaces.<br>• Audit and maintain/enhance the ongoing performance of systems.<br><br>QUALIFICATION AND COMPETENCIES:<br><br>• 5+ years’ experience as a developer.<br>• Degree in computer science or related field required.<br>• Prior experience with Azure DevOps and Git is required.<br>• Design with n‐tier architectures (UI, Business Logic Layer, Data Access Layer) along with service‐ oriented architectures (SOA).<br>• Solid understanding of object‐oriented programming (OOP).<br> <br>• Knowledge of the .NET 4.x and Core Frameworks, including Visual Studio 2019 and/or 2022, C#, and ASP.NET.<br><br>Specific skill requirements<br><br>• 5+ years’ experience ASP.Net and MVC Framework<br>• 3+ years’ experience TypeScript and/or JavaScript<br>• 3+ years’ experience ASP.NET/C#/MVC.<br>• 3+ years’ experience SQL Server (2016 or later preferred).<br>• 2+ years’ experience Angular<br>• 2+ years’ experience Telerik's Kendo UI
<p>A growing company in Garden City is seeking a EDI Specialist to join their team on a temporary to permanent basis. This is a great mixed role for someone who likes having variety in their day. You’ll split your time between EDI/portal work and basic Accounts Payable, with a stable schedule and strong conversion potential. </p><p><br></p><p>What you’ll be doing</p><p><br></p><ul><li>70% EDI / Portal Support (Large Companies like Walmart etc.)</li><li>Monitor and manage EDI transactions (orders, invoices, acknowledgements)</li><li>Troubleshoot exceptions, mismatches, and workflow issues</li><li>Coordinate with internal teams and customers/vendors to keep orders flowing smoothly</li><li>30% Accounts Payable</li><li>Enter and code invoices</li><li>Support approvals and invoice tracking</li><li>General AP processing and organization</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced IT Manager to oversee and enhance the organization's technological infrastructure in Hartford County, Connecticut. This role requires a strategic leader who can manage IT operations effectively, ensuring systems are secure, reliable, and optimized for performance.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain the organization's Active Directory environment to ensure secure and efficient user access.</p><p>• Own the AWS environment and refine standards</p><p>• Manage vendor budgets and search for cost-saving findings.</p><p>• Oversee backup technologies to guarantee data protection and recovery capabilities.</p><p>• Administer and configure Cisco Meraki technologies to support network stability and security.</p><p>• Supervise the installation, maintenance, and troubleshooting of computer hardware across all departments.</p><p>• Implement and manage configuration management processes to streamline system updates and deployments.</p><p>• Develop and enforce IT policies and procedures to align with industry standards.</p><p>• Lead a team of IT professionals, providing guidance, training, and performance evaluations.</p><p>• Collaborate with other departments to identify technology needs and deliver tailored solutions.</p><p>• Monitor system performance and address potential issues proactively to minimize downtime.</p><p>• Research and recommend new technologies to improve operational efficiency and support business growth.</p>
<p>We are looking for an experienced hands-on Information Security Manager to oversee and enhance the organization's cybersecurity framework. This role requires an experienced and detail-oriented individual with a strong background in developing security policies, managing compliance, and implementing risk management strategies. Based in Hartford County, Connecticut, the position demands a proactive leader who can ensure the organization's security infrastructure aligns with industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Develop, implement, and maintain cybersecurity policies and procedures tailored to organizational needs.</p><p>• Oversee compliance with industry standards such as ISO 27001, NIST 800-53, and other relevant frameworks.</p><p>• Manage risk assessment processes and ensure appropriate mitigation strategies are in place.</p><p>• Lead and coordinate audits related to cybersecurity and governance risk compliance.</p><p>• Monitor and improve the organization's security information and event management (SIEM) systems.</p><p>• Provide leadership and guidance to teams handling application and enterprise security.</p><p>• Establish and maintain IT governance structures to ensure effective cyber governance.</p><p>• Collaborate with stakeholders to ensure corporate security policies align with business objectives.</p><p>• Prepare detailed reports and documentation related to security operations and compliance.</p><p>• Stay updated on emerging cybersecurity threats and recommend proactive measures.</p>
<p>We are looking for an experienced hands-on IT Manager to oversee and enhance our company's technology operations in Fairfield County, Connecticut. This role requires a dynamic leader who can manage IT infrastructure and drive innovative solutions to meet business goals. The ideal candidate will have a strong technical background, proven leadership skills, and a commitment to optimizing IT processes.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily IT operations to ensure optimal performance and reliability of systems and networks.</p><p>• Supervise and guide a team of IT professionals, fostering growth and accountability.</p><p>• Design and implement IT policies and procedures that align with organizational objectives.</p><p>• Lead cybersecurity initiatives, ensuring compliance with regulations and mitigating risks.</p><p>• Manage backup and recovery processes to maintain data integrity and business continuity.</p><p>• Coordinate vendor relationships, including contract management and service-level agreements.</p><p>• Plan and execute IT projects such as system upgrades, technology migrations, and implementations.</p><p>• Monitor IT performance metrics and report key findings to stakeholders.</p><p>• Ensure the company’s IT infrastructure remains scalable, secure, and efficient.</p><p>• Advocate for innovative technologies to enhance business processes and outcomes.</p>
<p>We are looking for an experienced Cybersecurity Leader to lead and strengthen our organization's security initiatives in New Haven County, Connecticut. This role involves overseeing cybersecurity strategies, managing risk assessments, and ensuring compliance with regulatory standards. The ideal candidate will bring innovative approaches to safeguarding digital assets, while fostering collaboration with internal teams and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation of cybersecurity initiatives, coordinating with internal teams and external vendors to ensure resilience and regular testing.</p><p>• Conduct audits and evaluations of cybersecurity systems, managing project planning, documentation, and annual budgeting.</p><p>• Stay updated on emerging security threats, technologies, and industry best practices to maintain a robust defense strategy.</p><p>• Develop and enforce security policies, procedures, and controls to protect networks, systems, and sensitive data.</p><p>• Perform risk assessments, vulnerability scans, and penetration tests to identify and mitigate potential threats.</p><p>• Design and execute incident response plans, monitoring security logs and ensuring rapid recovery from cyber incidents.</p><p>• Investigate security breaches and incidents, collaborating with vendors and teams to improve security measures.</p><p>• Ensure compliance with regulatory standards and government policies related to cybersecurity.</p><p>• Create and manage a security awareness program to educate employees and stakeholders on best practices.</p><p>• Assess and monitor the security practices of third-party vendors and partners to safeguard organizational systems.</p>
We are looking for an experienced IT Manager to oversee governance, risk, and compliance initiatives within our technology environment. This role involves ensuring adherence to regulatory, audit, and contractual requirements while identifying and managing potential risks. The ideal candidate will have a strong background in IT controls and disaster recovery plans.<br><br>Responsibilities:<br>• Develop and implement IT governance frameworks and risk management strategies to align with organizational and regulatory requirements.<br>• Collaborate with leaders across the enterprise to communicate risk management plans effectively.<br>• Conduct risk assessments, threat analyses, and vulnerability studies to identify and mitigate potential issues.<br>• Monitor compliance with IT audit standards and contractual obligations.<br>• Lead disaster recovery planning and ensure systems are restored promptly following service interruptions or declared disasters.<br>• Coordinate impact assessments to evaluate potential risks and their effects on organizational operations.<br>• Establish and oversee controls to maintain security and minimize vulnerabilities.<br>• Provide guidance on contracting strategies to ensure compliance with IT regulatory standards.<br>• Promote best practices in IT risk management and governance across all departments.<br>• Prepare detailed reports and documentation related to IT compliance and risk management activities.
