<p>The Senior Project Manager I oversees multiple medium to large projects of moderate to high complexity. This role is accountable for project execution from concept to completion, ensuring alignment with established project controls and standards. The PM I fosters strong stakeholder relationships, proactively manages risks and issues, and ensures timely and effective outcomes. </p><p><br></p><p>Work Type: Hybrid</p><p>Shift: Monday–Friday, 8:00 AM–5:00 PM</p><p>Benefits Included: Health, Vision, Dental, 401(k)</p><p><br></p><p>Key Responsibilities:</p><ul><li>Organize project activities into manageable work efforts and determine effective approaches.</li><li>Develop and present strategic documents (e.g., Project Charters, Communication Plans, detailed project plans).</li><li>Define and communicate clear project scope; motivate and guide team members.</li><li>Manage relationships with multiple business owners and team members.</li><li>Identify and manage risks, issues, and cross-project dependencies.</li><li>Monitor and report project status within published timelines.</li><li>Coach team members on task assignments, milestones, and deliverables.</li><li>Ensure completion of high-quality professional deliverables.</li><li>Facilitate creation of toolkits for field-based implementations.</li></ul>
We are looking for an experienced Senior Project Manager to oversee grant analysis and management for the State and Local Cybersecurity Grant Program in Cookeville, Tennessee. In this long-term contract position, you will collaborate with federal and state agencies to manage a diverse portfolio of grant contracts, ensuring compliance and effective execution of cybersecurity initiatives. This role requires someone with a strong background in analytics, fiscal management, and technology solutions.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 100 grant contracts annually, ensuring all projects are executed in alignment with federal and state guidelines.<br>• Collaborate with agencies such as FEMA, the Tennessee Emergency Management Agency, and Strategic Technology Solutions to oversee approved cybersecurity initiatives.<br>• Coordinate proposals for cybersecurity projects, including awareness training, licensing agreements, and cost reimbursements.<br>• Perform sub-recipient monitoring to ensure compliance and proper use of grant funds.<br>• Develop detailed analytic reports and insights to track grant progress and outcomes.<br>• Supervise the implementation of monitoring tools and processes for effective grant oversight.<br>• Facilitate fiscal management activities, including budget planning and expense tracking.<br>• Ensure licensing agreements, such as CrowdStrike and InfoSec, are properly managed and executed.<br>• Provide training and guidance to stakeholders on grant-related processes and requirements.<br>• Address and resolve challenges related to cybersecurity grant management to maintain program integrity.
<p><strong> Project/Program Manager I – Learning & Development Specialist</strong></p><p><strong>Service Type</strong>: Temporary- 26 weeks, potential for extension or conversion</p><p><strong>Location</strong>: Nashville, TN, (will consider candidates in New York City or Seattle) </p><p><strong>Department</strong>: Learning & Development</p><p><strong>Job Summary:</strong></p><p>We are seeking a detail-oriented and bilingual Learning & Development (L& D) Specialist to support global training initiatives. This role focuses on content localization, translation, and program coordination, with a strong emphasis on Japanese language proficiency. The ideal candidate will be passionate about learning, culturally aware, and experienced in digital content creation.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the implementation and delivery of learning programs and initiatives</li><li>Translate and validate learning content from English to Japanese</li><li>Ensure cultural relevance and accuracy of translated materials</li><li>Provide administrative and operational support to the L& D team</li><li>Create engaging e-learning content using digital authoring tools</li><li>Manage multiple tasks and deadlines effectively</li><li>Maintain a professional and positive presence in a collaborative environment</li></ul><p><br></p>
We are looking for an entry-level Business Analyst to join our team in Cookeville, Tennessee. As part of this long-term contract position, you will play a key role in analyzing business processes, collaborating with stakeholders, and contributing to strategic projects. This role requires a proactive individual with excellent organizational skills and the ability to adapt to dynamic environments.<br><br>Responsibilities:<br>• Conduct research to gather and analyze business requirements, ensuring alignment with organizational goals.<br>• Collaborate with stakeholders to facilitate in-person meetings and drive project progress.<br>• Prepare summary reports and presentations to communicate findings and recommendations effectively.<br>• Maintain and update websites, SharePoint, and other technology solutions to support business operations.<br>• Ensure compliance with local laws, policies, and standards in all business activities.<br>• Assist in the coordination of projects, timelines, and resources to meet objectives.<br>• Provide deskside support and guidance for cloud technologies and Microsoft Office Suite applications.<br>• Facilitate the use of ServiceNow and Planview applications for efficient project management.<br>• Collect and analyze data to improve processes and drive informed decision-making.<br>• Support team members in delivering high-quality solutions while adhering to deadlines.
We are looking for a skilled Service Desk Personnel to join our team on a long-term contract basis in Cookeville, Tennessee. This role primarily focuses on system administration and application support, rather than hardware troubleshooting or general desktop support. The successful candidate will oversee the maintenance and support of the Tennessee Department of Health's Licensure and Regulation System, as well as manage tickets through Zendesk.<br><br>Responsibilities:<br>• Address and resolve system-related help desk tickets with a focus on application and program administration.<br>• Process user requests such as password resets, status updates, and workflow reassignments within established timelines.<br>• Maintain and configure system settings, user permissions, and automated workflows to meet operational needs.<br>• Collaborate with cross-functional teams, including application coordinators, trainers, and QA personnel, to ensure seamless system functionality.<br>• Document system changes, maintain detailed logs, and provide timely updates to stakeholders using tools like ServiceNow.<br>• Respond to all support tickets within one business day and aim to close tickets within three business days.<br>• Provide weekly status updates on configuration requests to the Application Manager and other stakeholders.<br>• Utilize Zendesk and similar platforms for efficient ticketing and workflow management.<br>• Ensure all non-system-related support activities are accurately logged and tracked.<br>• Follow up with users to gather additional information when needed and ensure clear communication throughout the support process.
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
