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4 results for Product Support Specialist in Nashville, TN

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative integration team supporting clinical and financial systems in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of the year. The role emphasizes practical problem-solving, clear communication, and dependable execution rather than heavy software development. You will work closely with internal partners and external vendors to keep integrations running smoothly and help expand the team’s operational capacity. Responsibilities:• Design, configure, and maintain healthcare data interfaces using Mirth Connect or comparable integration platforms.• Investigate production issues affecting messages, data flow, and connected systems, then implement timely resolutions to restore service.• Oversee several smaller projects at once while contributing to broader integration efforts as business needs evolve.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements and deliver effective integration solutions.• Take ownership of support tasks and project work that helps reduce team backlog and increases delivery capacity.• Assist with Azure-based integration components such as functions, queues, and storage services where applicable.• Create efficiencies by identifying repetitive support activities and introducing automation where it adds value.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Produce organized documentation and provide consistent status updates to stakeholders throughout project and support lifecycles.
2026-06-22T00:00:00Z

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative healthcare integration team in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of 2026. The role centers on supporting and improving integrations, partnering with internal teams and external vendors, and helping the organization expand its operational capacity as project demand increases. Responsibilities:• Design, configure, and maintain healthcare interfaces using Mirth Connect or comparable integration platforms to support clinical and financial system connectivity.• Investigate interface failures, data flow issues, and messaging problems in production, then implement timely resolutions to restore system performance.• Oversee several smaller initiatives at the same time while contributing to broader integration efforts as business needs require.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements, clarify expectations, and deliver effective integration solutions.• Take ownership of support tasks and project work that helps ease team backlog and enables senior engineers to focus on complex initiatives.• Provide support for Azure-based integration components, including services such as functions, queues, and storage resources.• Recommend and implement practical automation opportunities that reduce repetitive troubleshooting and manual support activities.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Create and maintain organized technical documentation and provide clear updates on progress, risks, and issue resolution to stakeholders.
2026-06-22T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-06-01T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary / Contract
24 - 28 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-06-23T00:00:00Z