<p>Robert Half Technology is searching for a skilled <strong>Help Desk Support Specialist </strong>for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote. </p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System</p><p>• Classify, and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. </p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. </p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level </p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals </p>
<p>We are looking for an organized and detail-oriented Project Management Administrative Assistant to support the operations of a commercial construction firm in Franklin, Tennessee. This role involves handling diverse administrative tasks, including data entry, purchase order documentation, and collaboration with project management teams. This is a Contract to permanent position, for apx 30 hours/wk (or five 6-hour days), offering the opportunity to contribute to a dynamic and detail-oriented small-office environment.</p><p><br></p><p>Responsibilities:</p><p>• Perform extensive data entry and maintain accurate records from various sources.</p><p>• Review purchase orders and gather required documentation for project management.</p><p>• Manage and organize large spreadsheets using Microsoft Excel for data tracking and analysis.</p><p>• Utilize Sage 100 Contractor software to support administrative and project management tasks.</p><p>• Assist the project management team with day-to-day operations and administrative support.</p><p>• Ensure all documentation and forms are completed with high attention to detail.</p><p>• Communicate effectively with team members and vendors to maintain workflow efficiency.</p><p>• Adapt to working independently some days and collaboratively in a bustling office environment.</p><p>• Provide receptionist duties, including answering inbound calls and directing inquiries.</p><p>• Support commercial construction projects by maintaining familiarity with industry-specific documentation and processes.</p>
