We are looking for a detail-oriented and organized Front Desk Coordinator to join our team on a contract basis in Lebanon, Tennessee. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and efficient administrative support. This position requires a proactive individual with excellent interpersonal and multitasking abilities.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and organized environment.<br>• Manage a multi-line phone system, directing calls to the appropriate departments.<br>• Coordinate guest visits, including notifying internal staff and arranging lunches when necessary.<br>• Issue and manage visitor badges, maintaining security protocols.<br>• Handle email correspondence and provide timely responses to inquiries.<br>• Schedule appointments and maintain an organized calendar for the front desk.<br>• Perform data entry and maintain accurate records.<br>• Organize and file documents to ensure easy retrieval when needed.<br>• Utilize Microsoft Outlook for communication and scheduling tasks.<br>• Support the team with additional administrative duties as required.
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p><strong>Senior Project Manager II</strong></p><p><strong>Contract: </strong>15 weeks, Contract to Hire</p><p><strong>Work Arrangement:</strong> Remote</p><p><strong>Work Hours:</strong> Monday through Friday, 8:00 AM – 5:00 PM </p><p><strong>Job Overview:</strong></p><p>We are seeking an experienced <strong>Senior Project Manager II</strong> to lead the implementation of a new contact center team and associated technology across multiple physician practices. In this role, you will work closely with contact center leadership to develop and execute project plans encompassing process mapping, testing, rollout planning, business requirements, and communication strategies. The Senior Project Manager II will coordinate activities across business units, physician practices, and technical teams, ensuring projects are delivered on time, within budget, and to defined specifications.</p><p>This high-visibility role requires strong communication, organizational, and leadership skills, as well as a demonstrated ability to drive transformation and manage stakeholder relationships effectively.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the primary point of accountability for assigned projects.</li><li>Coordinate and manage relationships across multiple stakeholders, including business owners, team members, and service centers.</li><li>Develop strategic documents (e.g., project charters, education and communication plans, detailed project plans) and provide updates/presentations to stakeholders.</li><li>Identify and mitigate project risks, issues, and cross-project dependencies.</li><li>Ensure deliverables are completed throughout the project lifecycle.</li><li>Facilitate decision-making, problem-solving, and the creation of implementation toolkits or migration schedules.</li><li>Mentor and manage project team members as appropriate.</li></ul><p><br></p>
<p> In this role, you will provide essential back-office support, including reprographics, mail services, and other operational tasks, while ensuring high-quality service delivery. This position requires a proactive individual who thrives in a fast-paced environment and is committed to maintaining client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Perform reprographics tasks, mail handling, and intake functions following established procedures.</p><p>• Utilize appropriate logs to track office services work and ensure accurate job ticket completion before starting tasks.</p><p>• Troubleshoot and resolve basic equipment issues, escalating complex problems to supervisors when necessary.</p><p>• Load and maintain machines with paper, toner, and other supplies while adhering to cost-efficient practices.</p><p>• Maintain quality assurance by reviewing your work and that of others to meet high standards.</p><p>• Prioritize and manage workflow to meet deadlines and deliver completed projects on time.</p><p>• Communicate effectively with supervisors or clients regarding project updates, deadlines, or any arising issues.</p><p>• Follow organizational policies and site-specific guidelines to ensure compliance in all tasks.</p><p>• Handle sensitive and confidential documents with discretion and professionalism.</p><p>• Provide assistance in other service areas such as hospitality, reception, and audio/visual support as needed.</p>
