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1 result for Customer Service Manager in Nashville, TN
- Lebanon, TN
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Assurance Representative to support service-related customer interactions in Lebanon, Tennessee. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can help coordinate between customers and service teams. The person in this role will manage incoming inquiries, provide timely updates, and contribute to a positive customer experience through consistent follow-through.<br><br>Responsibilities:<br>• Respond to inbound customer calls and messages with professionalism, accuracy, and a strong focus on service<br>• Assist with scheduling, coordination, and follow-up activities that support field service or technician-related work<br>• Provide customers with clear updates regarding service status, next steps, and expected timelines<br>• Document customer interactions, service details, and resolutions in internal systems with close attention to accuracy<br>• Work closely with service technicians and internal teams to help resolve issues efficiently<br>• Escalate service concerns when needed to ensure timely handling and customer satisfaction<br>• Track open requests and maintain consistent communication until each issue is properly addressed<br>• Support operational processes that improve service delivery and strengthen the overall customer experience
- 2026-11-05T00:00:00Z