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1 result for Customer Service Manager in Nashville, TN

Call Center Specialist

Brentwood, TN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Call Center Specialist to support customer and client interactions in Brentwood, Tennessee. This is a Long-term Contract position suited for someone who thrives in a fast-moving call center environment, communicates clearly, and can manage several systems and tasks at once. The ideal candidate will deliver accurate account support, help resolve payment-related concerns, and contribute to a positive customer experience while working closely with internal teams and external partners. Responsibilities: • Manage a large volume of incoming and outgoing calls while maintaining professionalism and efficiency in every interaction. • Provide timely and accurate account details to customers and resolve inquiries in a fast-paced service environment. • Coordinate with clients, sales teams, and project partners to share enrollment updates and support ongoing account activity. • Serve as a point of contact between external vendors and clients to address billing concerns and discuss workable payment arrangements. • Respond to objections by presenting alternative payment solutions that align with customer needs and business guidelines. • Navigate multiple software platforms simultaneously to document interactions, update records, and assist customers without delay. • Identify opportunities to recommend additional products or services that may benefit the customer. • Route calls to the appropriate department or team member when issues require specialized support. • Use strong listening, data entry, and problem-solving skills to manage conversations, complete follow-up tasks, and maintain customer satisfaction. • Support additional operational duties as assigned to meet changing business priorities.
2026-05-11T00:00:00Z