<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>Call Center Specialist</p><p>Are you a skilled communicator with a passion for problem-solving and customer service? Join our dynamic team as a Call Center Specialist, where you will play a pivotal role in vendor outreach, data management, and client support. This position requires strategic calling, accurate data entry, and the ability to manage multiple priorities in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Initiate contact with strategic vendors not currently enrolled in our program.</li><li>Maintain and prioritize the vendor queue, retiring vendors who decline participation.</li><li>Ensure campaign completion within designated timelines.</li><li>Accurately input vendor and client data into internal databases, including contact and agreement details.</li><li>Communicate enrollment statistics with clients, sales, and project management teams.</li><li>Serve as a liaison between vendors and clients to resolve payment issues and negotiate terms.</li><li>Overcome objections by offering alternative payment solutions.</li><li>Handle high volumes of inbound and outbound calls professionally.</li><li>Use multiple applications to assist customers efficiently.</li><li>Cross-sell additional products and services when appropriate.</li><li>Transfer calls to the correct department or personnel.</li><li>Provide accurate account information in a fast-paced setting.</li><li>Demonstrate strong interpersonal skills and teamwork.</li><li>Multitask effectively while maintaining customer satisfaction.</li><li>Complete additional tasks as assigned based on business needs.</li></ul><p>Qualifications</p><ul><li>High School Diploma or GED required; Bachelor’s Degree preferred.</li><li>One to two years of experience in a high-volume call center environment preferred.</li><li>At least 1 year of experience in sales support, inside sales, or telesales preferred.</li><li>Strong attention to detail and ability to manage multiple assignments.</li><li>Excellent time management, analytical, and general math skills.</li><li>Superior telephone etiquette and communication skills (verbal and written).</li><li>Calm and professional demeanor in a fast-paced team setting.</li><li>Proficiency in Microsoft Office Suite, especially Excel and Outlook.</li><li>Bilingual in French and/or Spanish is highly valued.</li></ul><p>Benefits & Perks</p><ul><li>Medical, Dental, and Vision coverage starting the first month after hire.</li><li>Automatic 401(k) enrollment (subject to eligibility).</li><li>Access to virtual company-wide fitness classes.</li><li>Generous PTO including holidays, vacation, sick, personal, and volunteer time.</li><li>Employee discounts with major providers.</li><li>Contributions to local and national philanthropic organizations.</li><li>Engaging company culture with contests and prizes.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, gender identity or expression, marital status, veteran status, or any other protected status. If you require accommodation during the application or interview process, please contact Human Resources.Preferred</p>
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and mobile device-related issues.<br>• Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.<br>• Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.<br>• Collaborate with team members to document and review technical solutions and processes.<br>• Assist with deploying new equipment, including laptops and mobile devices, within the production environment.<br>• Maintain and update ITSM systems to track and manage user support requests.<br>• Train end users on system functionalities and best practices to improve overall efficiency.<br>• Conduct quality checks to ensure all technical solutions meet established standards.<br>• Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.<br>• Support REST API integrations and troubleshoot related technical challenges.
We are looking for a skilled TMC Technician 3 to join our team on a long-term contract basis in Cookeville, Tennessee. This role requires a proactive individual with strong technical abilities and exceptional customer service skills to support traffic management operations effectively. You will play a key role in ensuring the smooth operation of systems and procedures while collaborating with various partners and stakeholders.<br><br>Responsibilities:<br>• Monitor traffic management systems, including CCTV and DMS systems, to ensure accurate surveillance and detection.<br>• Provide excellent customer service when responding to inquiries or issues related to traffic operations.<br>• Follow established procedures to manage traffic flow and address system alerts promptly.<br>• Supervise and coordinate with partners to maintain high-quality operational standards.<br>• Conduct routine patrols and inspections to ensure compliance with local laws and regulations.<br>• Process and verify system checks to maintain data accuracy and reliability.<br>• Collaborate with call center teams to address customer concerns and provide timely updates.<br>• Travel to designated locations as needed to support traffic management operations.<br>• Train and assist team members on system operations and troubleshooting.<br>• Maintain detailed records and reports on system performance and incidents.
<p>We are seeking a highly skilled and hands-on IT Director. This role is ideal for a technically proficient leader. Candidates MUST have experience leading teams, maintaining systems, working with ERP systems, software development projects, and offshore programming teams. Leads the development and implementation of IT systems, manage IT budgets, and stay abreast of emerging technologies, ensures the security of systems, networks, and data, and collaborate with other departments to identify and address technology needs. The role will oversee and actively participate in the organization's technology strategy, infrastructure, and operations, ensuring alignment with business goals and managing IT and programming staff and budgets.</p><p> </p><p> </p><p> </p><p> Essential Duties:</p><p> </p><p> </p><p> · IT Administration: Manage user access, security protocols, system backups, hardware/software procurement, helpdesk, disaster planning and disaster recovery testing.</p><p> </p><p> · Team Coordination: Provide direction, oversight, and management for IT staff including contract programmers and implementation projects.</p><p> </p><p> · New Software & Technology Implementation: Research, plan, and lead implementation of new tools and technologies to improve business efficiency and system performance</p><p> </p><p> · Security: Implement and oversee security measures to protect data and manage access controls. Manage user accounts, access rights, and security settings working with department heads to grand appropriate authority.</p><p> </p><p> · Communication & Customer Service: Strong communication skills for both internal and external service groups.</p><p> </p><p> · Troubleshooting: Troubleshoot and resolve IT-related issues reported by users. Provide Tier 3 escalation support.</p><p> </p><p> · Other duties, as assigned.</p><p> </p><p> </p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p>Robert Half is seeking a Contract Network Administrator to join our client's IT team. As a Contract Network Administrator, you will be responsible for the design, implementation, and maintenance of the organization's network infrastructure. This role offers an exciting opportunity to work with a respected organization and contribute to the management of a robust and efficient network environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Network Design and Configuration:</strong> Design, deploy, and maintain network infrastructure, including routers, switches, firewalls, and wireless technologies, to ensure optimal performance and security.</li><li><strong>Network Monitoring and Optimization:</strong> Monitor network performance, troubleshoot issues, and implement optimizations to maximize network efficiency and reliability.</li><li><strong>Security Management:</strong> Implement and manage network security measures, including firewalls, intrusion detection systems, and VPNs, to protect against cybersecurity threats.</li><li><strong>Network Maintenance:</strong> Perform routine maintenance tasks, such as software updates, firmware upgrades, and hardware replacements, to ensure network stability.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and resolve network-related issues reported by users or identified through monitoring tools in a timely manner.</li><li><strong>Documentation:</strong> Maintain accurate documentation of network configurations, procedures, and changes for future reference and compliance purposes.</li><li><strong>Vendor Coordination:</strong> Collaborate with vendors and service providers to procure network equipment, manage service contracts, and troubleshoot complex network issues.</li><li><strong>Capacity Planning:</strong> Assess network capacity, anticipate growth requirements, and make recommendations for upgrades or changes to meet organizational needs.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Systems Administrator to join our client's IT department. As a Contract Systems Administrator, you will be responsible for the configuration, maintenance, and management of the organization's computer systems, servers, and network infrastructure. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>System Maintenance:</strong> Perform routine system maintenance, including software updates, patch management, and regular system backups to ensure system stability and security.</li><li><strong>Server Administration:</strong> Manage and maintain server hardware and software, including Windows Server, Linux, or other relevant operating systems.</li><li><strong>Network Management:</strong> Oversee network infrastructure, ensuring optimal performance, security, and reliability. This may include switches, routers, firewalls, and wireless access points.</li><li><strong>Security Monitoring:</strong> Implement and monitor security protocols to safeguard systems and data, detect and respond to security breaches, and conduct regular security audits.</li><li><strong>User Support:</strong> Provide technical support to end-users, assisting with system-related issues, troubleshooting, and offering guidance on best practices.</li><li><strong>Documentation:</strong> Maintain detailed records of system configurations, changes, and updates to facilitate system troubleshooting and auditing.</li><li><strong>Capacity Planning:</strong> Assess system performance and capacity, making recommendations for upgrades or enhancements to meet organizational needs.</li><li><strong>Backup and Disaster Recovery:</strong> Develop and implement backup and disaster recovery plans to ensure data integrity and continuity of operations.</li><li><strong>Vendor Collaboration:</strong> Collaborate with technology vendors to ensure timely procurement of hardware and software, and manage vendor relationships.</li></ol><p><br></p>
<p>Robert Half is seeking a <strong>Contract Systems Engineer</strong> to join our client's IT infrastructure team. In this role, you will be responsible for the design, implementation, maintenance, and optimization of the organization’s systems and infrastructure. This contract position is ideal for a detail-oriented professional with a strong technical background in systems architecture and enterprise IT environments.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>System Design & Implementation:</strong> Design and implement scalable, secure, and reliable systems to support business operations and growth.</li><li><strong>Infrastructure Maintenance:</strong> Administer and maintain Windows and/or Linux servers, virtualization platforms (e.g., VMware, Hyper-V), and cloud-based services (e.g., Azure, AWS).</li><li><strong>Performance Monitoring:</strong> Monitor system performance and troubleshoot issues to ensure high availability and efficiency of infrastructure.</li><li><strong>Security & Compliance:</strong> Implement system security protocols, manage patching schedules, and ensure compliance with organizational policies and industry regulations.</li><li><strong>Backup & Recovery:</strong> Manage backup solutions and disaster recovery plans to ensure data integrity and business continuity.</li><li><strong>Automation & Scripting:</strong> Develop automation scripts and tools (e.g., PowerShell, Python) to streamline system administration tasks.</li><li><strong>Documentation:</strong> Maintain technical documentation for configurations, processes, and procedures.</li><li><strong>Collaboration:</strong> Work closely with network engineers, developers, and support staff to resolve complex issues and support IT projects.</li></ul><p><br></p>
<p>Our <strong>non-profit</strong> client is looking for an experienced <strong>Accounting Manager</strong> to join a dynamic organization based in <strong>Nashville</strong>, Tennessee. This is a <strong>PART ITME</strong> <strong>contract </strong>position that requires a proactive individual to manage a backlog of external audits. The role offers an opportunity to contribute to impactful projects while working closely with a small, dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Oversee financial audits and ensure compliance with relevant regulations for a non-profit entity.</p><p>• Manage accounting functions for multiple companies, including bank reconciliations and tracking restricted vs. non-restricted contributions.</p><p>• Organize and maintain financial documentation, including both electronic files and physical records.</p><p>• Prepare and classify expenses by function for non-profit reporting purposes.</p><p>• Collaborate with the charity director to support ad-hoc projects and operational needs.</p><p>• Provide necessary audit documentation and assist in coordinating audit procedures.</p><p>• <strong>Work on-site 10 to 20 hours a week</strong>, contributing to a structured and collaborative environment.</p><p>• Support the team in achieving financial targets and operational goals.</p>
<p>Robert Half is seeking a Contract Data Analyst to join our client's team. As a Data Analyst, you will be responsible for collecting, processing, and analyzing data to provide actionable insights that support business decisions. This contract position offers an exciting opportunity to work with a dynamic team and help drive data-driven strategies for a respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Data Collection and Analysis:</strong> Collect, clean, and analyze data from various sources to identify trends, patterns, and insights that inform business decisions.</li><li><strong>Reporting:</strong> Create and maintain dashboards, reports, and visualizations that communicate findings to stakeholders in a clear and concise manner.</li><li><strong>Data Validation:</strong> Ensure data integrity by conducting regular audits, validation, and quality checks.</li><li><strong>Collaboration:</strong> Work closely with cross-functional teams to understand data requirements and provide insights that support strategic goals.</li><li><strong>Data Modeling:</strong> Develop and maintain data models, forecasts, and simulations to support business planning and operations.</li><li><strong>Trend Analysis:</strong> Monitor key performance indicators (KPIs) and analyze data trends to identify opportunities for improvement.</li><li><strong>Documentation:</strong> Document data processes, methodologies, and findings to ensure transparency and reproducibility of results.</li><li><strong>Ad Hoc Analysis:</strong> Provide ad hoc analysis and reporting support as needed to assist in decision-making processes.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Network Engineer to join our client's IT department. As a Contract Network Engineer, you will play a vital role in the design, implementation, and maintenance of the organization's network infrastructure. This is a contract position offering an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Network Design:</strong> Design and implement network infrastructure, including LAN, WAN, and data center networks, to meet the organization's requirements for performance, security, and scalability.</li><li><strong>Network Maintenance:</strong> Monitor and maintain network devices, including routers, switches, firewalls, load balancers, and wireless access points to ensure optimal performance and reliability.</li><li><strong>Security Implementation:</strong> Implement and manage network security measures, such as firewalls, intrusion detection systems, and VPNs, to protect the network from external threats.</li><li><strong>Network Troubleshooting:</strong> Diagnose and resolve network issues, perform network testing, and work with end-users to provide technical support for network-related problems.</li><li><strong>Capacity Planning:</strong> Evaluate network performance and capacity, making recommendations for upgrades or changes to accommodate the organization's growth.</li><li><strong>Documentation:</strong> Maintain accurate records of network configurations, changes, and updates to facilitate troubleshooting, auditing, and compliance.</li><li><strong>Vendor Collaboration:</strong> Collaborate with network equipment vendors and service providers to manage procurement, service agreements, and vendor relationships.</li><li><strong>Network Optimization:</strong> Identify opportunities for network optimization and cost reduction while maintaining or improving network performance.</li></ol><p><br></p>
<p>Our client, a large publicly traded company, is seeking a detail-oriented Senior Accountant to join their corporate accounting team. This hybrid position offers the opportunity to work on complex accounting areas in a dynamic, fast-paced environment.</p><p>Key Responsibilities:</p><ul><li>Manage and record intercompany transactions across multiple entities, ensuring accuracy and compliance.</li><li>Perform general ledger review and support month-end and quarter-end close activities.</li><li>Prepare and analyze complex account reconciliations, resolving discrepancies in a timely manner.</li><li>Provide support for external audit requests and quarterly reviews.</li><li>Assist with financial reporting processes, including preparation of supporting schedules for SEC filings (10-K, 10-Q).</li><li>Collaborate cross-functionally with finance, tax, and operational teams to ensure proper accounting treatment.</li><li>Contribute to process improvement initiatives and system enhancements in a large ERP environment.</li></ul><p><br></p>
<p>Robert Half is seeking a Contract .NET Developer to join our client's development team. As a Contract .NET Developer, you will be responsible for designing, developing, and maintaining software solutions using the .NET framework. This role offers an exciting opportunity to work on diverse projects with a reputable organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Software Development:</strong> Design, code, test, debug, and document software applications using the .NET framework and related technologies.</li><li><strong>Application Maintenance:</strong> Maintain and enhance existing .NET applications by identifying areas for modification, improvement, and optimization.</li><li><strong>Collaboration:</strong> Work closely with cross-functional teams to gather requirements, analyze needs, and develop software solutions that meet business objectives.</li><li><strong>Database Integration:</strong> Develop and optimize database-related functionalities within applications, ensuring efficient data storage and retrieval.</li><li><strong>Code Reviews and Testing:</strong> Conduct code reviews to ensure code quality, performance, and adherence to coding standards. Perform thorough testing to identify and resolve any issues.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for developed applications, including system designs and user manuals.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and troubleshooting assistance for developed applications, ensuring smooth operation and addressing user-reported issues.</li></ol><p><br></p>
<p>Our client is looking for an experienced<strong> Leave Advisor</strong> to join their team in <strong>Brentwood</strong>, Tennessee. This is a <strong>Contract </strong>position with the potential for a long-term conversion. The role involves managing leave administration processes, ensuring compliance with federal, state, and local regulations, and supporting employees through their leave journeys. The position operates on a <strong>hybrid schedule</strong>, requiring in-office presence from Monday to Wednesday and remote work on Thursday and Friday.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the complete leave management process, including both continuous and intermittent leaves, from initial notification through return-to-work.</p><p>• Administer federal and state leave programs such as FMLA, ADA, and other applicable regulations.</p><p>• Maintain clear and timely communication with employees regarding their leave status, responsibilities, and next steps.</p><p>• Coordinate leave benefits with workers’ compensation and disability programs to ensure seamless integration.</p><p>• Collaborate with managers to develop modified schedules and plan for smooth return-to-work transitions.</p><p>• Ensure accurate timesheet entries and maintain up-to-date leave records.</p><p>• Support accommodation requests under ADA and partner with HR Business Partners to address employee needs.</p><p>• Manage additional time-off programs in compliance with company policies and legal requirements.</p><p>• Draft and update leave policies as needed to align with evolving laws and regulations.</p><p>• Safeguard the confidentiality of employee medical documentation and ensure secure recordkeeping.</p>
<p>We are seeking a dedicated and experienced Systems Administrator to join our dynamic IT team. The prospective candidate will be responsible for managing Windows servers, including Office 365, Intune and Azure Cloud. Qualified candidates must have a minimum of 3 years of experience in a similar role.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Plan, implement, oversee and maintain server and network infrastructures and projects.</li><li>Manage and administer Windows servers and Office 365 platform.</li><li>Configure, manage and support Windows systems and associated software.</li><li>Set up, management and enforcement of system and security policies via Intune and Azure Cloud.</li><li>Provide technical support for both hardware and software issues our users encounter.</li><li>Oversee the operation of server systems and ensure their efficiency and performance.</li><li>Manage the configuration and operation of client-based computer operating systems.</li><li>Create and verify backups of data and regularly conduct system audits to ensure the functioning of the system.</li><li>Respond to and resolve help desk requests in a timely manner.</li><li>Improve existing infrastructure systems and processes to ensure optimal performance and user satisfaction.</li><li>Develop, implement, and oversee disaster recovery and backup procedures.</li></ul><p><br></p>
<p>Robert Half is seeking a Contract C# Developer to join our client's development team. As a Contract C# Developer, you will play a pivotal role in designing, developing, and maintaining software applications using the C# programming language. This contract position offers an exciting opportunity to work on diverse projects with a reputable organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Software Development:</strong> Design, code, test, debug, and document software applications using C# and associated technologies to meet project requirements.</li><li><strong>Application Enhancement:</strong> Maintain and enhance existing C# applications by identifying areas for improvement and implementing necessary updates.</li><li><strong>Collaboration:</strong> Collaborate with cross-functional teams to gather requirements, analyze needs, and develop scalable and efficient software solutions.</li><li><strong>Database Integration:</strong> Develop and optimize database-related functionalities within applications using SQL Server, MySQL, or other database systems.</li><li><strong>Front-End Development:</strong> Utilize front-end technologies like HTML, CSS, JavaScript, and related frameworks/libraries to develop user interfaces for applications.</li><li><strong>Code Reviews and Testing:</strong> Conduct code reviews, perform unit testing, and ensure code quality, performance, and adherence to coding standards.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for developed applications, including system designs and user manuals.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and troubleshooting assistance for developed applications to ensure smooth operation and user satisfaction.</li></ol><p><br></p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Portland, Tennessee. In this long-term contract position, you will play a vital role in ensuring the accuracy of customer accounts, processing billing and payments, and supporting financial reporting tasks. This is an excellent opportunity for someone with strong organizational skills and a passion for maintaining financial accuracy.<br><br>Responsibilities:<br>• Maintain and update customer records to ensure accurate billing addresses, payment terms, and payment methods.<br>• Collaborate with customers to resolve outstanding account issues and ensure timely payments.<br>• Process daily billing for shipments and miscellaneous items, along with customer credit memos.<br>• Handle daily cash receipts, including lockbox, ACH, wire transfers, and credit card payments.<br>• Regularly review accounts receivable aging reports to ensure customer accounts remain current.<br>• Assist with month-end and year-end financial close processes, including reconciling accounts and saving AR aging reports.<br>• Provide documentation and support for internal and external auditors as needed.<br>• Generate and distribute invoices and credit memo copies upon request.<br>• Support the Financial Controller with additional tasks during financial reporting periods.
<p>We are looking for a Web Accessibility Consultant to join our team and support our client in ensuring their website and digital content meet federally mandated accessibility standards. In this long-term contract position, you will play a critical role in identifying accessibility gaps, implementing remediation strategies, and embedding accessibility into ongoing workflows and processes. This is an excellent opportunity to collaborate with diverse teams while driving compliance and accessibility improvements.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed audits of websites, web applications, and digital content to identify accessibility issues.</p><p>• Document findings and provide actionable recommendations based on accessibility standards.</p><p>• Collaborate with developers, designers, and communications staff to integrate accessibility into design and publishing workflows.</p><p>• Develop and execute remediation strategies for documents and web content to meet compliance requirements.</p><p>• Provide training sessions and guidance to staff on accessibility best practices and tools.</p><p>• Utilize accessibility testing tools and assistive technologies to ensure accurate evaluation and remediation.</p><p>• Maintain thorough documentation of processes and solutions to support long-term accessibility compliance.</p><p>• Offer expertise on web development, user experience design, and digital content remediation in alignment with accessibility guidelines.</p><p>• Work with stakeholders to align accessibility goals with broader organizational objectives.</p><p>• Stay updated on evolving accessibility standards and tools to continuously enhance compliance efforts.</p>
<p>We are looking for a skilled Enterprise Application Consultant to join our DevOps team supporting our client located in Nashville. This is a long-term contract position based in Nashville, Tennessee, offering a hybrid work arrangement with occasional onsite requirements. The ideal candidate will bring deep expertise in software development practices, strong communication skills, and the ability to thrive in a collaborative Agile environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and enhance applications using Java and technologies to meet project requirements.</p><p>• Create and manage documentation in Jira to ensure clear communication of development processes.</p><p>• Implement and maintain CI/CD pipelines using tools such as Jenkins, Tekton, and Maven.</p><p>• Collaborate with team members in remote meetings, providing input and solutions to technical challenges.</p><p>• Utilize Red Hat OpenShift and 3Scale platforms for effective application deployment.</p><p>• Design and integrate RESTful Service APIs to support service-oriented architecture.</p><p>• Work with Kubernetes for container orchestration and efficient resource management.</p><p>• Utilize Bitbucket and Confluence for version control and documentation collaboration.</p><p>• Ensure adherence to Agile practices while supporting continuous innovation and improvement.</p><p>• Communicate effectively with developers, testers, business analysts, and scrum masters to meet objectives.</p>
