We are looking for a dedicated Customer Service Representative to join our team in Nashville, Tennessee. This long-term contract position involves ensuring excellent customer experiences by addressing inquiries, resolving concerns, and accurately processing orders. If you excel in communication and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.<br>• Provide accurate information about products, services, and company policies to customers.<br>• Resolve customer concerns efficiently, ensuring satisfaction and maintaining a positive experience.<br>• Process customer orders with precision, verifying details to ensure accuracy.<br>• Manage and document interactions in the system to maintain detailed records.<br>• Handle both inbound and outbound calls as needed to support customer needs.<br>• Collaborate with team members to address complex customer issues and provide effective solutions.<br>• Follow company guidelines and procedures to ensure compliance with service standards.<br>• Continuously enhance knowledge of products and services to provide better assistance.
We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.<br><br>Responsibilities:<br>• Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.<br>• Assist members with online order concerns, including delivery tracking and order processing.<br>• Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.<br>• Collaborate with internal teams to ensure a seamless and consistent member experience.<br>• Support the onboarding and training of new team members to uphold high service standards.<br>• Communicate with external vendors to address inquiries and coordinate support.<br>• Monitor and meet key performance indicators, such as response times and customer satisfaction scores.<br>• Handle data entry tasks with precision and attention to detail.<br>• Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.
<p><strong> Technical Program Manager – Fleet Capacity Planning</strong></p><p><strong>Location:</strong> Nashville, TN or Seattle, WA (Hybrid)</p><p> <strong>Employment Type:</strong> Full-Time, Contract 6- months (potential for extension or conversion) </p><p> <strong>Experience Level:</strong> Mid-Level </p><p><strong>About the Role</strong></p><p>We are seeking a highly analytical and innovative <strong>Technical Program Manager (TPM)</strong> to lead capacity planning and forecasting initiatives for our fleet service operations. This role is ideal for someone with a strong background in automotive or engineering, who thrives in data-driven environments and enjoys solving complex operational challenges.</p><p>As part of a dynamic and growing team within the payments and logistics space, you will have the opportunity to shape the future of our fleet services and make a meaningful impact on business outcomes.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement capacity planning and forecasting tools to optimize fleet service operations.</li><li>Analyze large datasets to identify trends, forecast needs, and present insights to stakeholders.</li><li>Collaborate cross-functionally with technical and non-technical teams to drive strategic decisions.</li><li>Lead and influence projects without direct authority, using strong communication and organizational skills.</li><li>Translate customer needs into scalable solutions, balancing business goals with technical constraints.</li><li>Support planning for Class 4–6 vehicle fleets and other automotive models (e.g., Tesla).</li></ul>
We are looking for an experienced System Administrator to join our team in Cookeville, Tennessee. This long-term contract position focuses on application-level support for the Licensure and Regulation System and Zendesk, ensuring seamless functionality and workflow optimization. The ideal candidate will possess strong technical expertise and a proactive approach to resolving system issues and implementing efficient solutions.<br><br>Responsibilities:<br>• Provide application-level support for the Licensure and Regulation System and Zendesk, including configuration, ticket resolution, and workflow improvements.<br>• Process change requests efficiently and ensure timely resolution of assigned tasks within established deadlines.<br>• Collaborate with cross-functional teams, including trainers, QA personnel, and application coordinators, to optimize system workflows and processes.<br>• Maintain detailed documentation of system changes, user permissions, and workflow updates using tools such as SharePoint.<br>• Troubleshoot and resolve system-related inquiries while maintaining high standards of customer service.<br>• Configure and modify system settings to meet user requirements and organizational needs.<br>• Track and log system changes, ensuring compliance with regulatory and licensing requirements.<br>• Provide clear and precise communication to users regarding system updates, ticket status, and resolutions.<br>• Follow established IT support workflows and methodologies to ensure consistent and efficient ticket management.<br>• Monitor and address help desk tickets promptly, ensuring all communications are documented and resolved within specified timeframes.
<p>Our client is an established and well-respected public accounting firm seeking to hire an experienced Accounting Manager to join their team in Franklin, Tennessee. In this role, you will provide expert guidance on complex accounting matters, oversee client engagements, and lead a team in delivering exceptional advisory services. This position offers the opportunity to collaborate with clients on technical accounting challenges and drive impactful financial solutions.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert advice on U.S. accounting standards and emerging regulations, ensuring clients remain compliant with evolving requirements.</p><p>• Support clients in implementing new accounting standards, such as revenue recognition and lease accounting.</p><p>• Assist with financial reporting for transactions including IPOs, mergers, acquisitions, and complex financing structures.</p><p>• Deliver technical accounting guidance for financial instruments and fresh-start accounting post-bankruptcy.</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor on financial matters.</p><p>• Prepare and present detailed reports and presentations to communicate technical concepts and project updates.</p><p>• Oversee multiple engagements, managing budgets, timelines, and deliverables to ensure high-quality outcomes.</p><p>• Monitor financial metrics for engagements and provide regular reports to leadership.</p><p>• Supervise and mentor team members, fostering growth and collaboration.</p><p>• Promote a team-oriented environment that encourages innovation and excellence.</p>
<p>Our client is seeking up to 4 experienced Senior Accountants to join their team in Franklin, Tennessee. This role is ideal for someone with a keen eye for detail and a strong background in general ledger accounting and financial statement preparation. You will play a key role in ensuring accurate reconciliations, supporting month-end processes, and maintaining data integrity within a complex accounting environment.</p><p><br></p><p>Responsibilities:</p><p>• Perform comprehensive balance sheet reconciliations to ensure accuracy and compliance.</p><p>• Manage month-end close processes, including journal entries and account reconciliations.</p><p>• Handle bank reconciliations and resolve discrepancies promptly.</p><p>• Review and maintain the integrity of the chart of accounts, which includes thousands of accounts across multiple regions.</p><p>• Collaborate with auditors and provide necessary documentation and support during audits.</p><p>• Support Oracle Cloud system implementations by addressing mapping and data integrity issues.</p><p>• Analyze intercompany transactions and patient system data for accurate financial reporting.</p><p>• Participate in process reviews and assist with accounts payable transitions back in-house.</p><p>• Develop and refine accounting procedures to enhance efficiency and accuracy.</p><p>• Provide insights and recommendations to improve financial processes and controls.</p>
<p>A prestigious healthcare organization is seeking for a talented Accounting Consultant to support their Oracle Fusion implementation. The client is transitioning from a legacy ERP system to Oracle Fusion and is seeking an experienced consultant to serve as the right-hand partner to the Controller during their Go-Live and post-implementation phase.</p><p><br></p><p>This role will focus on establishing operational accounting reporting processes within Oracle Fusion, including month-end reporting, AP reporting, and the fixed asset ledger. The ideal consultant will not only have hands-on Oracle Fusion expertise but also the accounting acumen to translate operational needs into actionable system reporting and organizing the reports.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner directly with the Controller to support the Oracle Fusion Go-Live.</li><li>Assess and recommend which out-of-the-box Oracle Fusion reports should be implemented and prioritized.</li><li>Review current legacy accounting reports and make recommendations for new month-end close, AP, and fixed asset reporting in Oracle Fusion.</li><li>Bridge the gap between IT/system integrators and accounting operations to ensure reporting meets business needs.</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled Controller to join our client in Nashville, Tennessee. This role offers an exciting opportunity to lead and oversee critical accounting and financial operations while contributing to strategic business initiatives. The ideal candidate will bring a strong background in financial management, a passion for improving processes, and the ability to support organizational growth.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee all accounting operations, including payroll management and financial reporting.</p><p>• Direct financial planning and analysis (FP& A) activities, providing insights to support strategic decision-making.</p><p>• Manage month-end close processes and ensure accurate and timely financial reporting.</p><p>• Supervise accounting staff, fostering team development and assisting with future hiring initiatives.</p><p>• Support mergers and acquisitions (M& A) activities, including integration processes.</p><p>• Implement and optimize automation tools and systems for processes like invoice generation, revenue recognition, payroll, and expense reporting.</p><p>• Ensure compliance with financial audits and prepare accurate financial statements.</p><p>• Conduct variance analysis and monthly balance sheet reconciliations to monitor financial performance.</p><p>• Collaborate with leadership to streamline operations and enhance overall efficiency.</p>
<p>Our healthcare client is looking for a skilled <strong>Revenue Accountant</strong> to join their team in <strong>Franklin</strong>, Tennessee on a <strong>contract </strong>basis. In this role, you will focus on ensuring accurate financial reporting and compliance with accounting standards. This position requires a hands-on approach to revenue accounting processes and offers an opportunity to contribute to a clean-up project within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee month-end close processes, ensuring all tasks are completed accurately and on time.</p><p>• Conduct detailed revenue recognition analysis to ensure compliance with accounting regulations and standards.</p><p>• Reconcile balance sheet accounts, identifying discrepancies and implementing corrections.</p><p>• Review and adjust entries in the income statement to maintain accuracy and reliability.</p><p>• Collaborate with internal teams to collect necessary data, resolve issues, and document corrections effectively.</p><p>• Suggest and implement process improvements to optimize revenue accounting practices.</p><p>• Utilize Intacct software to support accounting tasks and streamline workflows.</p>
