<p>Customer Service Representative – SME Accelerate Team Assistant</p><p><br></p><p>Type: Long-Term Contract</p><p><br></p><p>About the Role</p><p>We are seeking a Customer Service Representative to join our SME Accelerate team. This role focuses on delivering exceptional customer service related to sales, promotions, installations, and communications, while ensuring compliance and accuracy in all processes. The ideal candidate will have JD Edwards (JDE) experience and the ability to work within well-defined procedures in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><p>Provide customer services relating to sales, sales promotions, installations, and communications.</p><p>Maintain strong customer relationships and resolve claims and complaints fairly and effectively in compliance with consumer laws.</p><p>Validate and process purchase orders accurately using JDE and other systems.</p><p>Ensure accuracy of data entry and proactively address discrepancies.</p><p>Keep detailed records of customer interactions, inquiries, complaints, and resolutions.</p><p>Support internal teams by providing timely responses and assisting with administrative tasks.</p><p>Develop improvement plans based on customer feedback and surveys.</p><p>Collaborate with cross-functional teams to implement initiatives that inform and educate customers.</p><p><br></p>
We are looking for a motivated Member Services Representative to provide exceptional support and assistance to our members at our LaVergne, Tennessee location. In this role, you will play a key part in enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring a seamless experience. If you excel in customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Respond promptly and professionally to member inquiries, ensuring their concerns are addressed effectively.<br>• Assist members with questions related to online orders, including delivery updates and troubleshooting.<br>• Resolve member complaints and challenges with a focus on maintaining satisfaction and loyalty.<br>• Partner with internal teams to ensure a cohesive and streamlined member experience.<br>• Provide training and onboarding support to new team members, fostering a collaborative environment.<br>• Communicate with vendors to address inquiries and ensure smooth operations.<br>• Monitor and meet key performance indicators, such as resolution times and member satisfaction scores.<br>• Maintain accurate records of member interactions and follow-up actions.<br>• Participate in team meetings to share insights and contribute to the improvement of processes.
<p>Robert Half Technology is searching for a skilled <strong>Help Desk Support Specialist </strong>for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote. </p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System</p><p>• Classify, and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. </p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. </p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level </p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals </p>
