<p>Must be open to working onsite in the Boston, MA area 4x per week.</p><p><br></p><p><strong>MSP Account Manager</strong></p><p><strong>Reports To:</strong> VP of Sales/Account Management</p><p>About the Role</p><p>We’re looking for a <strong>client-obsessed MSP Account Manager</strong> to be the primary point of contact for a portfolio of managed services clients. You’ll own the relationship end to end—driving retention, expansion, and overall client satisfaction. You’ll translate business needs into technology roadmaps, proactively identify gaps and risks, and <strong>upsell/cross-sell</strong> solutions like Managed Security, Microsoft 365 add-ons, backup/DR, cloud migrations, endpoint management, vCIO planning, and more.</p><p>This role is ideal for someone with <strong>several years of hands-on MSP experience</strong> who thrives in client-facing conversations, can speak both business and technical, and enjoys uncovering value-creation opportunities.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Own a Client Book of Business:</strong> Serve as the day-to-day contact for a designated portfolio; run regular cadence calls, QBRs, and executive business reviews.</li><li><strong>Drive Growth:</strong> Identify and execute upsell/cross-sell opportunities across managed services, security (MDR/EDR/SIEM), cloud (Azure/AWS), BCDR, VOIP/UCaaS, networking, and professional services.</li><li><strong>Build Strategic Roadmaps:</strong> Partner with vCIO/technical leads to build 12–24 month technology plans that align to each client’s goals, budgets, and compliance requirements.</li><li><strong>Ensure Service Excellence:</strong> Monitor SLAs, ticket trends, CSAT, and NPS; coordinate with Service Desk, NOC/SOC, and Projects to resolve issues and improve the client experience.</li><li><strong>Renewals & Retention:</strong> Manage renewals, negotiate contract terms/SOWs, maintain accurate account health, and reduce churn.</li><li><strong>Forecasting & Pipeline:</strong> Maintain an accurate expansion pipeline in CRM (e.g., HubSpot/Salesforce); deliver monthly/quarterly forecasts and reporting.</li><li><strong>Executive Communication:</strong> Present QBRs, ROI summaries, licensing optimizations (e.g., M365), security posture updates, and budget recommendations to client leadership.</li><li><strong>Risk & Compliance:</strong> Surface risks (capacity, end-of-life, security gaps), propose mitigation plans, and coordinate remediation projects.</li><li><strong>Collaboration:</strong> Work cross-functionally with Sales Engineering, Projects, Procurement, and Finance for seamless delivery and invoicing accuracy.</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a skilled Systems Administrator to join our team in Newburyport, Massachusetts. This role requires expertise in managing and maintaining IT systems, ensuring their reliability, and providing technical support to users. The ideal candidate will have a strong background in system administration and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Manage and maintain Active Directory and Azure Active Directory environments to ensure seamless operation.<br>• Oversee the installation, configuration, and maintenance of Microsoft Windows Server and Windows 10 systems.<br>• Administer and support Dell and Citrix technologies to enhance system efficiency.<br>• Implement and monitor Cisco ASA Firewalls to safeguard network security.<br>• Provide technical support to users, addressing system issues and resolving them promptly.<br>• Perform regular system updates and backups to maintain data integrity and system reliability.<br>• Collaborate with team members to design and implement IT solutions that align with organizational goals.<br>• Monitor system performance and troubleshoot issues to minimize downtime.<br>• Develop and maintain documentation for system configurations and processes.<br>• Ensure compliance with security protocols and industry best practices.
<p><strong>Senior Systems & Network Engineer (with Security Focus)</strong></p><p><br></p><p>📍 <strong>Location:</strong> Hybrid in Boston, MA</p><p>💼 <strong>Full-Time | Senior Individual Contributor</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Systems & Network Engineer</strong> who brings a strong security mindset to traditional infrastructure engineering. This is <em>not</em> a pure security role—it’s ideal for someone who has spent most of their career working in systems, servers, networking, firewalls, and infrastructure, and has also been involved in security troubleshooting, incident response, or remediation.</p><p>If you’re a true <strong>jack‑of‑all‑trades</strong> who understands how environments are built, how networks actually function, and how security issues impact real infrastructure, this is the role for you.</p><p>You’ll help strengthen our security posture by applying practical knowledge of how systems and networks behave, where vulnerabilities hide, and how to detect and fix issues efficiently.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage and support core infrastructure including servers, networks, virtualization, cloud services, and firewalls.</li><li>Investigate and remediate security issues by leveraging your understanding of how systems and networks operate.</li><li>Assist with vulnerability management, patching, endpoint hardening, and incident response efforts.</li><li>Monitor and improve environment performance, availability, and overall health.</li><li>Support upgrades, migrations, and implementations across systems and network components.</li><li>Collaborate with security teams, IT leadership, and business stakeholders to ensure infrastructure stability and security.</li><li>Document environments, create runbooks, and contribute to best practices.</li></ul><p><br></p>
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>