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5 results for Customer Experience Specialist in Naperville, IL

Customer Experience Specialist

West Chicago, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and project activity for a construction-related business in West Chicago, Illinois. This contract-to-permanent opportunity is ideal for someone who combines strong service instincts with the ability to stay organized in a fast-paced office setting. The person in this role will help coordinate orders, documentation, and delivery details while serving as a reliable point of contact for customer needs. Success in this position requires clear communication, sound judgment, and confidence working with standard office technology. Responsibilities: • Serve as a primary contact for customers by responding to questions, providing updates, and helping resolve service-related concerns in a thorough manner. • Coordinate delivery schedules and communicate timing, order details, and follow-up information with customers and internal teams. • Prepare, organize, and send drawing packages, submittals, and related project documents to customers with close attention to accuracy. • Enter and maintain records of document activity, customer interactions, and project updates in company systems and files. • Review project drawings and dimensions to support order coordination and identify potential issues; familiarity with architectural plans is helpful in this work. • Troubleshoot routine customer or order problems, assess next steps, and escalate more complex issues when needed. • Support project-related communication to keep customer requests, material needs, and timelines moving forward efficiently.
2026-08-13T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-08-03T00:00:00Z

Customer Service Representative

Des Plaines, IL
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a customer-focused team member to support a busy banking contact center in Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can provide a positive experience for customers calling about online banking concerns. The role is fully on-site and centers on documenting customer-reported issues accurately and routing details to the appropriate internal team for follow-up. Responsibilities: • Respond to a high volume of inbound customer calls related to online banking access and account service concerns. • Gather clear and complete details about each customer issue, recording notes with accuracy for internal review. • Forward documented cases to the appropriate support personnel for resolution when troubleshooting is not handled within this role. • Deliver courteous, attentive service on every interaction while helping customers feel heard and supported. • Enter and maintain customer information and service details within internal systems to ensure proper tracking. • Manage call flow efficiently throughout the workday while meeting service expectations in an on-site call center setting. • Support banking service operations by escalating concerns promptly and following established handling procedures.
2026-08-06T00:00:00Z

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools. Responsibilities: • Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner. • Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting. • Manage user accounts, permissions, and directory-related tasks within Active Directory. • Support ChromeOS and other end-user devices to maintain reliable functionality across the organization. • Track, update, and close service desk tickets while keeping users informed on progress and next steps. • Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions. • Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
2026-07-22T00:00:00Z

Applications Support Specialist

Bradley, IL
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for an Applications Support Specialist to provide dependable support for enterprise learning applications and help ensure a smooth experience for end users. This Long-term Contract position focuses on managing daily administrative activity, resolving system-related requests, and maintaining accurate training data within the learning platform. The person in this role will work closely with internal partners to support learning operations, improve response times, and promote consistent administrative standards across the organization. Responsibilities: • Manage incoming support requests, monitor ticket progress, and coordinate with technical teams when issues require escalation. • Maintain learning system content by building and updating training items, curricula, and learning plans within the platform. • Investigate access, assignment, and completion problems, then provide clear and timely guidance to users and stakeholders. • Administer course and session setup, including enrollments, equivalencies, completion records, and approval workflows. • Configure audience criteria and assignment rules to ensure the right learners receive the appropriate training. • Produce regular and ad hoc reports to support operational visibility, decision-making, and data accuracy. • Partner with learning and optimization teams to support rollout activities for new learning solutions and system enhancements. • Communicate request status, expected timelines, and potential impacts to stakeholders in a thorough and service-oriented manner. • Follow established procedures, documentation standards, and metadata conventions while maintaining job aids and knowledge resources for repeatable execution and audit readiness. • Participate in working groups and administrator forums to share updates, reinforce standards, and recommend improvements that strengthen data quality and user experience.
2026-08-12T00:00:00Z