8 Results for Desktop Support Analystsystem Admin Jobs in Mount Prospect, IL

Add your latest resume to match with open positions.

Help Desk/Desktop Support Analyst

Joliet, IL
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Joliet, Illinois. This is a Contract position focused on delivering responsive day-to-day assistance across desktop, account access, and end-user technology needs. The ideal candidate brings a service-oriented approach, communicates clearly with users, and is comfortable resolving common support issues in a fast-paced environment. Responsibilities: • Deliver daily technical support for employees, including account access assistance, password updates, workstation preparation for new hires, and offboarding support. • Configure and support end-user hardware and software, with a focus on Apple devices and common Microsoft applications and services. • Assist users with Office 365, SharePoint, and OneDrive issues by identifying problems, guiding solutions, and escalating when necessary. • Manage basic access requests by granting or removing permissions to sites and shared resources as needed. • Carry out entry-level Active Directory support tasks, primarily related to user credential resets and account assistance. • Provide in-person support during higher-volume walk-up periods, especially from Tuesday through Thursday, while maintaining a positive customer experience. • Respond to service desk requests efficiently, document troubleshooting steps, and help ensure timely resolution of recurring technical issues.
2026-09-29T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
27 - 38 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Chicago, Illinois. This Long-term Contract position supports a mixed Windows and Apple environment and plays a key role in delivering responsive service across end-user devices, productivity tools, and access platforms. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach to onboarding, training, and day-to-day support. Responsibilities: • Deliver end-user support across Level 1 through Level 3 issues, resolving technical problems efficiently while maintaining a high standard of customer service. • Administer and support Microsoft Intune to manage devices, enforce policies, and assist with endpoint configuration. • Provide troubleshooting and user assistance for Microsoft 365 applications, including collaboration tools such as Microsoft Teams. • Support identity and access needs by handling Okta-related administration, account issues, and authentication troubleshooting. • Maintain and troubleshoot Apple devices through Jamf while also supporting desktop and laptop systems in a mixed Windows and Mac environment. • Assist with employee onboarding by preparing equipment, configuring accounts, and guiding users through technology setup and adoption. • Offer mobile device support for business users, including troubleshooting and configuration assistance for Android devices. • Manage service desk tickets, document resolutions clearly, and contribute to on-call coverage as part of the support rotation.
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

Network/Systems Administrator

Chicago, IL
onsite
Temporary / Contract
42 - 55 USD / Hourly
We are looking for a Network/Systems Administrator to provide onsite support for core infrastructure operations in Chicago, Illinois. This Long-term Contract position focuses on keeping server, virtualization, storage, and network environments stable, secure, and well maintained while partnering with technical teams to resolve issues efficiently. The ideal candidate brings practical experience across VMware, Cisco networking, enterprise storage, and physical cabling, along with a dependable, hands-on approach to day-to-day infrastructure support. Responsibilities: • Manage virtual infrastructure by supporting VMware hosts, clusters, virtual machines, and associated platform components. • Track system health, investigate performance concerns, and carry out scheduled maintenance such as patching, upgrades, backups, and operational checks. • Provide administration for enterprise storage platforms, including monitoring utilization, addressing connectivity issues, and assisting with performance tuning. • Configure and troubleshoot Cisco network equipment, including switch ports, VLAN assignments, and general LAN connectivity. • Install and maintain copper and fiber cabling by tracing lines, labeling connections, organizing runs, and resolving physical network issues. • Perform hardware deployment tasks such as rack installation, equipment replacement, and upkeep of server rooms or network closets. • Diagnose infrastructure problems affecting servers, storage, network services, and user connectivity, escalating complex issues when needed. • Keep technical records current by updating diagrams, asset inventories, procedural documentation, and change history. • Follow established security standards, operational procedures, and change-control practices while coordinating with infrastructure, security, application, and support teams.
2026-10-05T00:00:00Z

Systems Administrator

Deer Park, IL
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Systems Administrator to support and maintain core IT infrastructure in Deer Park, Illinois. This role focuses on ensuring reliable system performance, managing user access, and providing technical support across a Microsoft-based environment. The ideal candidate brings hands-on experience with server administration, desktop support, and virtualization technologies while working effectively in a fast-paced setting. Responsibilities: • Administer and maintain Active Directory services, including user accounts, group policies, and access controls. • Support and troubleshoot Microsoft Windows Server environments to ensure stability, security, and performance. • Provide technical assistance for Windows 10 endpoints, resolving hardware, software, and connectivity issues. • Manage and support Dell hardware platforms, coordinating maintenance and addressing infrastructure-related concerns. • Configure, monitor, and troubleshoot Citrix environments to maintain secure and efficient user access. • Perform routine system updates, patching, and preventative maintenance across servers and workstations. • Investigate system incidents and implement timely resolutions to minimize downtime and business disruption. • Document system configurations, support procedures, and recurring issues to improve operational consistency.
2026-09-23T00:00:00Z

Help Desk

Inverness, IL
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment. • Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use. • Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner. • Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems. • Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting. • Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed. • Troubleshoot common technical problems methodically and escalate more complex issues when necessary. • Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
2026-10-05T00:00:00Z

Process & Systems Analyst

Chicago, IL
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
The salary range for this position is $90,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job Description:<ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul>
2026-09-17T00:00:00Z

IT Support

West Chicago, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support specialist to provide hands-on technical assistance for end users in West Chicago, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, delivering strong customer service, and supporting a wide range of workplace devices and applications. The role will focus on maintaining reliable desktop and mobile computing environments while helping employees stay productive through timely troubleshooting and support. Responsibilities: • Provide direct technical support for employees by diagnosing and resolving hardware, software, and operating system issues across desktop and laptop environments. • Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and other commonly used productivity tools. • Set up, configure, and deploy computers and related equipment for new employees, replacements, and ongoing business needs. • Support mobile technology by troubleshooting connectivity, application, and device issues on both Android and iOS platforms. • Maintain and resolve service desk tickets while documenting incidents, requests, solutions, and useful knowledge articles with clear detail. • Deliver deskside support for peripherals such as printers, scanners, and other end-user equipment to ensure consistent workplace functionality. • Use structured troubleshooting methods to identify root causes, apply effective fixes, and escalate more complex issues when needed. • Contribute to endpoint support activities, including device management tasks and participation in an on-call rotation as required.
2026-09-14T00:00:00Z

8 results for Desktop Support Analystsystem Admin in Mount Prospect, IL