We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract position, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software. This role offers the opportunity to troubleshoot issues, maintain IT equipment, and deliver outstanding customer service while contributing to the organization's technology infrastructure.<br><br>Responsibilities:<br>• Offer direct technical assistance to users, resolving hardware, software, and peripheral issues efficiently.<br>• Perform password resets, address account lockouts, and resolve application errors while ensuring user satisfaction.<br>• Install, configure, and update operating systems and software applications to maintain optimal system performance.<br>• Conduct routine inspections of desktops, laptops, printers, and other peripherals, addressing any maintenance needs promptly.<br>• Diagnose and repair faulty hardware components to ensure minimal downtime.<br>• Investigate and resolve basic network connectivity problems, including Wi-Fi and shared drive access.<br>• Ensure all devices are securely connected to the organization's network and domain.<br>• Maintain accurate documentation of IT assets, support requests, and resolutions for reporting and analysis purposes.<br>• Monitor recurring technical issues and escalate them to senior IT staff for long-term solutions.<br>• Uphold security protocols by ensuring antivirus and endpoint protection tools are active and updated.
Sr. Systems Manager (Hands-On / FinTech) Location: Chicago, IL or Overland Park, KS (Hybrid – 2 days onsite) Industry: Financial Markets / Global Exchange Employment Type: permanent <br> The Opportunity We are looking for a highly technical Sr. Systems Manager to join a leading global financial exchange network. This is a newly created position designed for a "builder" who thrives on optimizing complex systems, automating manual processes, and owning the technical roadmap for enterprise financial systems. Unlike traditional management roles, this position is focused on systems and process architecture. You will lead a talented team of contractors as a technical subject matter expert, ensuring our financial infrastructure scales with our rapid global growth. <br> The Role As the Sr. Systems Manager, you will be the primary architect and engineer for our IBM TM1 (Planning Analytics) environment. We are looking for a candidate who wants to "get under the hood"—customizing systems, building robust data processes, and eliminating manual tasks through automation. <br> Key Responsibilities: System Customization: Lead the technical design and customization of IBM TM1 to meet complex business logic requirements. Automation & Engineering: Develop and maintain scripts (Python or PowerShell) to automate system tasks, data loads, and environment management. Data Engineering: Write complex SQL queries and manage data pipelines to ensure high performance and data integrity across systems. Process Architecture: Evaluate current workflows and build scalable, automated processes to replace legacy manual efforts. Technical Oversight: Act as the technical lead for a team of 10+ contractors, providing "dotted line" mentorship and code/architecture reviews. Why Join Us? You will be at the heart of the global economy, helping to build the infrastructure that powers transparent and inclusive markets. We offer the space for big ideas, a culture of collaboration, and a commitment to helping our people grow as they solve some of the industry's most complex challenges.
