We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract position, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software. This role offers the opportunity to troubleshoot issues, maintain IT equipment, and deliver outstanding customer service while contributing to the organization's technology infrastructure.<br><br>Responsibilities:<br>• Offer direct technical assistance to users, resolving hardware, software, and peripheral issues efficiently.<br>• Perform password resets, address account lockouts, and resolve application errors while ensuring user satisfaction.<br>• Install, configure, and update operating systems and software applications to maintain optimal system performance.<br>• Conduct routine inspections of desktops, laptops, printers, and other peripherals, addressing any maintenance needs promptly.<br>• Diagnose and repair faulty hardware components to ensure minimal downtime.<br>• Investigate and resolve basic network connectivity problems, including Wi-Fi and shared drive access.<br>• Ensure all devices are securely connected to the organization's network and domain.<br>• Maintain accurate documentation of IT assets, support requests, and resolutions for reporting and analysis purposes.<br>• Monitor recurring technical issues and escalate them to senior IT staff for long-term solutions.<br>• Uphold security protocols by ensuring antivirus and endpoint protection tools are active and updated.
<p>We are seeking an experienced Senior Salesforce Technical Lead to oversee the design and implementation of scalable Salesforce solutions for our organization. This role involves leading both the technical and administrative aspects of Salesforce, ensuring best practices in coding, architecture, and collaboration with stakeholders to deliver robust technical solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the technical design and implementation of solutions across Financial Services Cloud, Salesforce Industries, Broker Insurance and Revenue Cloud, Marketing Cloud, and Digital Experience.</li><li>Develop and maintain custom code using Apex and Lightning Web Components, as well as automate processes with Flows and Process Builder.</li><li>Maintain and optimize the Salesforce data model to support evolving business processes and scalable growth.</li><li>Administer the Salesforce platform, including user access management, security, data integrity, and overall system configuration.</li><li>Collaborate closely with enterprise architecture and other teams to ensure alignment with corporate technology standards and long-term strategy.</li><li>Support and contribute to Salesforce transformation programs, driving continuous improvement.</li><li>Oversee platform health by monitoring system performance, managing release cycles, and optimizing operations.</li><li>Implement and drive DevOps practices, including CI/CD pipeline management, version control, and environment management.</li><li>Ensure compliance with data governance, security, and regulatory requirements throughout the platform.</li></ul>
