We are looking for a skilled Desktop Support Analyst to join our team in Alsip, Illinois. In this role, you will provide technical assistance and support for end-users, ensuring smooth operation of desktop systems and software. As this is a long-term contract position, you will play a critical role in maintaining and optimizing IT systems within a manufacturing environment.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including troubleshooting hardware and software issues.<br>• Manage and maintain Active Directory, ensuring proper user access and permissions.<br>• Install, configure, and update operating systems, including Windows 10 and Windows 11.<br>• Perform desktop imaging and deployment to ensure efficient workstation setup for users.<br>• Utilize the ServiceNow application to track and resolve service requests and incidents.<br>• Diagnose and repair desktop hardware, ensuring minimal downtime for users.<br>• Collaborate with other IT professionals to implement system upgrades and improvements.<br>• Ensure compliance with company policies and standards for IT systems and security.<br>• Offer guidance and training to end-users to improve their understanding of desktop tools and software.<br>• Document technical processes and solutions to build a comprehensive knowledge base.
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
