Results for Desktop Support Analystsystem Admin Jobs in Mount Prospect, IL

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Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

Network/Systems Administrator

Chicago, IL
onsite
Temporary / Contract
42 - 55 USD / Hourly
We are looking for a Network/Systems Administrator to provide onsite support for core infrastructure operations in Chicago, Illinois. This Long-term Contract position focuses on keeping server, virtualization, storage, and network environments stable, secure, and well maintained while partnering with technical teams to resolve issues efficiently. The ideal candidate brings practical experience across VMware, Cisco networking, enterprise storage, and physical cabling, along with a dependable, hands-on approach to day-to-day infrastructure support. Responsibilities: • Manage virtual infrastructure by supporting VMware hosts, clusters, virtual machines, and associated platform components. • Track system health, investigate performance concerns, and carry out scheduled maintenance such as patching, upgrades, backups, and operational checks. • Provide administration for enterprise storage platforms, including monitoring utilization, addressing connectivity issues, and assisting with performance tuning. • Configure and troubleshoot Cisco network equipment, including switch ports, VLAN assignments, and general LAN connectivity. • Install and maintain copper and fiber cabling by tracing lines, labeling connections, organizing runs, and resolving physical network issues. • Perform hardware deployment tasks such as rack installation, equipment replacement, and upkeep of server rooms or network closets. • Diagnose infrastructure problems affecting servers, storage, network services, and user connectivity, escalating complex issues when needed. • Keep technical records current by updating diagrams, asset inventories, procedural documentation, and change history. • Follow established security standards, operational procedures, and change-control practices while coordinating with infrastructure, security, application, and support teams.
2026-10-21T00:00:00Z

IT Support Specialist

Bolingbrook, IL
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for an IT Support Specialist to provide day-to-day technical support for a retail apparel environment in Bolingbrook, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys solving hardware and software issues, supporting end users, and keeping service requests moving efficiently. The role includes hands-on troubleshooting for workplace technology, printer support, and occasional travel to a nearby company site once or twice per month. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving common hardware, software, and Windows-related issues. • Manage incoming service requests by opening, updating, and closing tickets while maintaining clear documentation and timely follow-up. • Support Zebra printer operations, including troubleshooting connectivity, printing errors, and routine device issues. • Assist with user account support and access-related tasks within Active Directory and other standard support tools. • Travel to an additional company location one to two times each month to deliver onsite technical support as needed. • Follow established support procedures to ensure incidents are handled consistently and escalated appropriately when required. • Contribute to operational support activities tied to warehouse technology, shipping, or logistics systems when needed. • Participate in training for robotics or automation-related tools and help support those technologies in the workplace. • Maintain an organized, process-driven approach to issue resolution while delivering reliable customer service to internal users.
2026-10-14T00:00:00Z

Help Desk

Inverness, IL
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment. • Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use. • Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner. • Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems. • Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting. • Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed. • Troubleshoot common technical problems methodically and escalate more complex issues when necessary. • Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
2026-10-05T00:00:00Z

Process & Systems Analyst

Chicago, IL
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
The salary range for this position is $90,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job Description:<ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul>
2026-10-21T00:00:00Z

5 results for Desktop Support Analystsystem Admin in Mount Prospect, IL