We are looking for a dedicated Technical Support Analyst to join our team in Vernon Hills, Illinois. This long-term contract position involves providing desktop support across multiple buildings, including elementary and middle schools. The ideal candidate will possess strong technical expertise and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Provide onsite technical support for Apple devices such as iPads and MacBooks, ensuring smooth functionality and resolving user issues.<br>• Troubleshoot hardware and software problems, including connectivity issues, password resets, and software updates.<br>• Manage and resolve support tickets using a ticketing system like IncidentIQ, documenting progress and maintaining clear communication with users.<br>• Assist in maintaining and improving the performance of IT systems across the campus.<br>• Deliver excellent customer service and maintain a friendly, helpful attitude while addressing technical concerns.<br>• Collaborate with team members to handle approximately 20 tickets per person daily, ensuring timely resolutions.<br>• Support end-users by educating them on basic troubleshooting methods and best practices.<br>• Ensure consistent documentation of issues and solutions to maintain an accurate knowledge base.<br>• Monitor the status of tickets and provide updates to users as necessary.
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
We are looking for an experienced IT Generalist to join our team in Itasca, Illinois. This contract-to-permanent position requires a versatile and detail-oriented individual skilled in security, network engineering, and IT solutions. The role involves managing a range of technologies, collaborating with vendors, and delivering exceptional service to end users, including executives.<br><br>Responsibilities:<br>• Manage and oversee IT operations, including network design, security measures, and system integrations for both cloud and on-premises environments.<br>• Coordinate with external vendors to troubleshoot technical issues and ensure effective monitoring and support services.<br>• Provide hands-on assistance to executives requiring specialized IT support, including servicing MacBook Pros and other devices.<br>• Implement security protocols to safeguard company data, ensuring robust backup, recovery, and privacy practices.<br>• Administer contracts and agreements for IT services, systems, software, and infrastructure.<br>• Support users across multiple operating systems, including Windows, Mac, Android, and iOS, ensuring seamless functionality.<br>• Handle equipment and software inventory, maintaining accurate records and ensuring timely updates.<br>• Deliver technical expertise in managing SaaS, IoT, and IaaS solutions.<br>• Collaborate on projects involving Microsoft Azure, Active Directory, and hybrid M365 environments.<br>• Monitor, configure, and optimize network infrastructure devices and cabling to ensure reliable connectivity.
<p>We are seeking a highly experienced Release Manager with strong project management capabilities to support a complex application development program. This role is approximately <strong>70% release management</strong> and <strong>30% project management</strong>, working within a large stakeholder environment that requires strong communication skills and the ability to navigate differing priorities and personalities.</p><p><br></p>
