<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
Corporate Governance Secretary<br><br>We are seeking a detail-oriented and highly organized Corporate Governance Secretary to support the legal and executive teams in ensuring compliance with corporate governance requirements and maintaining accurate records. This role will play a key part in facilitating board operations, regulatory filings, and corporate recordkeeping, while also providing financial and administrative support.<br><br>Key Responsibilities:<br><br>Prepare and maintain corporate records, board minutes, resolutions, and statutory filings in accordance with governance standards and regulatory requirements.<br><br>Draft, review, and process governance-related documents, corporate policies, amendments, and correspondence with directors, officers, and outside counsel.<br><br>Oversee trust and escrow account activity, including reconciliations, reporting, and coordination with accounting and tax functions.<br><br>Manage administrative governance functions, including preparation of board materials, shareholder communications, mailings, and records management.<br><br>Act as a liaison between the board of directors, executive leadership, and external stakeholders to ensure timely flow of information and compliance with governance obligations.
