We are looking for a Help Desk Analyst I to join our team in Matawan, New Jersey. In this role, you will provide essential support by addressing technical issues, managing user accounts, and ensuring smooth operations for our systems. This position offers an excellent opportunity to grow your skills in a collaborative and dynamic environment.<br><br>Responsibilities:<br>• Investigate and resolve technical problems related to hardware and software applications.<br>• Maintain detailed documentation of issues, resolutions, and updates within the help desk tracking system.<br>• Communicate effectively with users throughout the troubleshooting process to ensure timely resolution.<br>• Manage and administer user accounts across multiple systems.<br>• Complete work orders with comprehensive notes for each troubleshooting step.<br>• Perform tasks with professionalism and integrity to enhance customer satisfaction and company reputation.<br>• Provide assistance during office relocations and corporate moves.<br>• Contribute to special projects as assigned.<br>• Collaborate with external vendors to address technical concerns.<br>• Be available to work overtime when necessary.
We are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels.<br>• Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers.<br>• Manage user account setups, including onboarding and offboarding processes, for new hires and departures.<br>• Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Monitor and address early-morning remote system login concerns to ensure operational readiness.<br>• Support a workforce of 45-50 onsite employees and a few remote users with technical needs.<br>• Recommend and implement solutions to enhance system performance and user experience.<br>• Maintain accurate documentation of technical issues and resolutions for future reference.<br>• Collaborate with team members to improve help desk processes and ensure consistent service delivery.
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Manage and troubleshoot Windows 10 operating systems and Active Directory environments.<br>• Ensure the security of IT systems by implementing and maintaining best practices.<br>• Support Microsoft Office 365 applications and resolve user-related concerns.<br>• Set up and maintain audio/visual equipment for meetings and presentations.<br>• Utilize remote support tools such as TeamViewer to assist users effectively.<br>• Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality.<br>• Collaborate with vendors to address hardware and software needs.<br>• Monitor and manage endpoint devices using Microsoft Endpoint Manager.<br>• Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. The ideal candidate will be responsible for providing superior technical support and troubleshooting for various IT systems, ensuring smooth operations for our clients. This role requires a proactive problem-solver with a strong understanding of Windows operating systems, Active Directory, and basic troubleshooting skills.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing technical inquiries and resolving issues efficiently.<br>• Manage and resolve technical problems from a ticket queue in a timely manner.<br>• Provide support for client computer networks, Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, printers, and other peripherals as required.<br>• Assist in supporting disaster recovery and backup solutions to ensure data integrity and system reliability.<br>• Escalate unresolved tickets to appropriate teams or vendors when necessary.<br>• Maintain clear communication with clients regarding the status of incidents, changes, or planned outages.<br>• Collaborate with external vendors or partners to resolve complex technical issues.<br>• Document resolutions thoroughly to ensure scalability and streamline future support processes.<br>• Work alongside the Proactive team to support technical services and project-related tasks.
We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. This position is within the non-profit sector and offers an excellent opportunity to contribute to meaningful work while utilizing your technical expertise. As this is a Contract role with the potential for long-term stability, it provides an opportunity for growth within the organization.<br><br>Responsibilities:<br>• Provide comprehensive technical support to end-users, addressing hardware and software issues effectively.<br>• Manage user accounts and permissions within Active Directory, ensuring secure and efficient access.<br>• Track and maintain IT assets and inventory to uphold proper asset management processes.<br>• Utilize Microsoft Excel to analyze data and create reports for better decision-making.<br>• Troubleshoot computer hardware problems, ensuring minimal disruption to daily operations.<br>• Collaborate with team members to implement and maintain Citrix and Cisco technologies.<br>• Assist in the setup and configuration of Android devices for organizational use.<br>• Conduct routine system updates and maintenance to ensure optimal performance.<br>• Respond promptly to service requests and resolve technical issues within established timelines.<br>• Deliver training and support to users, enhancing their proficiency with IT systems.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are looking for an experienced individual to lead our Data Management and Client Reporting initiatives. This role requires a strategic thinker with a deep understanding of investment operations and expertise in Addepar. The successful candidate will oversee the integrity and evolution of reporting systems, manage a team member, and align data strategies with organizational objectives.<br><br>Responsibilities:<br>• Develop and implement firm-wide strategies for the Addepar platform to optimize data architecture, reporting capabilities, and system performance.<br>• Establish and maintain data governance standards to ensure accuracy, consistency, and compliance across client portfolios.<br>• Design and deliver tailored client reporting solutions in collaboration with advisory teams, ensuring alignment with regulatory and firm standards.<br>• Manage and mentor the Client Reporting Analyst, fostering growth and a culture of continuous improvement.<br>• Oversee the onboarding process for new clients and entities, ensuring seamless integration into Addepar and related systems.<br>• Collaborate with cross-functional teams, including Investment Operations, Technology, Compliance, and Advisors, to support firm-wide objectives.<br>• Identify opportunities to improve reporting processes, enhance efficiency, and drive innovation.<br>• Serve as the primary escalation point for all Addepar-related initiatives and provide expertise to resolve complex issues.
We are looking for a skilled Database Technology Manager to lead and oversee data management and analytics initiatives. This role requires a balance of technical expertise and leadership to drive innovation and ensure data-driven decision-making across the organization. Based in New York, New York, you will play a critical role in managing advanced database technologies and fostering collaboration between technical and business teams.<br><br>Responsibilities:<br>• Lead the development and implementation of advanced database solutions to meet organizational goals.<br>• Manage and optimize data analytics tools, including Tableau and Microsoft SQL Server, to ensure seamless operations.<br>• Collaborate with cross-functional teams to gather requirements and deliver actionable insights through data visualization.<br>• Provide mentorship and training to team members on data analytics tools and methodologies.<br>• Develop and maintain data governance standards to ensure data security and compliance.<br>• Oversee the creation of compelling visual narratives to communicate data insights effectively to stakeholders.<br>• Drive innovation by identifying opportunities for process improvements and new data solutions.<br>• Stay updated on the latest advancements in database technologies and data science to apply best practices.<br>• Support the design and maintenance of data pipelines and engineering systems.<br>• Collaborate on Agile-based projects to ensure timely and efficient delivery of data-related initiatives.
<p>This leadership role is responsible for overseeing a Data Analytics & Reporting team focused on collecting, aggregating, analyzing, and trending data—primarily from pharmacy systems—to support data-driven programs and service solutions. The Director will collaborate with IT and executive leadership to implement and streamline processes, mentor team members, and ensure alignment between data insights and strategic business goals.</p><p><br></p>
<p>We are looking for a Senior Director of Data Operations to lead data management initiatives and drive strategic solutions for complex data environments in the pharmaceutical industry. Based in Florham Park, New Jersey, this role requires an experienced and detail-oriented individual to oversee data strategy, reporting accuracy, and process improvements to ensure optimal results. The ideal candidate will excel at managing cross-functional teams and ensuring data solutions align with client and organizational objectives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee the design, development, and validation of data reporting processes to ensure accuracy and reliability.</p><p>• Develop and implement methods to evaluate data for completeness, accuracy, and scope, while providing insights into discrepancies.</p><p>• Lead the deployment of data solutions for new programs and recommend improvements to data processing workflows.</p><p>• Investigate and resolve data anomalies, implementing solutions to prevent recurring issues.</p><p>• Ensure timely delivery of data reports that meet program requirements by enhancing processes to improve accuracy.</p><p>• Participate in regular meetings and business reviews to represent the Data Operations function and contribute to program success.</p><p>• Support account managers in onboarding and implementing new data programs, collaborating with internal teams to enhance client satisfaction.</p><p>• Recruit, train, and manage staff, fostering a culture of continuous improvement, accountability, and high performance.</p><p>• Evaluate and refine business processes to enhance efficiency, quality, and output.</p><p>• Lead data onboarding sessions with pharmacy network members, ensuring compliance with healthcare regulations and alignment with organizational goals.</p>
