<p><strong>Key Responsibilities:</strong></p><ol><li><strong>Agile Leadership & Scrum Master Responsibilities:</strong></li></ol><ul><li>Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives) for Agile teams.</li><li>Coach and mentor development teams on Agile practices, ensuring the adoption and continuous improvement of Agile methodologies.</li><li>Act as a servant leader to remove obstacles and resolve issues that impede the team’s progress.</li><li>Support Product Owners in managing product backlogs and ensuring that work items are clearly defined, prioritized, and understood.</li><li>Collaborate with leadership to ensure alignment of Agile projects with business goals and objectives.</li><li>Track and report on team performance, progress, and velocity metrics to ensure on-time delivery of high-quality products.</li></ul><ol><li><strong>Project Management & Program Oversight:</strong></li></ol><ul><li>Manage and oversee multiple Agile projects from inception to completion, ensuring successful delivery within scope, timeline, and budget.</li><li>Develop and manage project schedules, budgets, and resource allocation, ensuring optimal team productivity and efficiency.</li><li>Support the creation of a Program Management Office (PMO) to standardize and optimize project management processes across the organization.</li><li>Define and implement best practices for project governance, risk management, and stakeholder communication.</li><li>Collaborate with senior management to ensure projects are aligned with organizational strategy and business priorities.</li></ul><ol><li><strong>Stakeholder Management & Communication:</strong></li></ol><ul><li>Serve as the primary point of contact for all stakeholders, including business leaders, team members, and external partners.</li><li>Ensure effective communication and collaboration between cross-functional teams, fostering a transparent and open work environment.</li><li>Report on project and program status, risks, issues, and achievements to IT Project Manager and to executive leadership and key stakeholders when applicable.</li><li>Conduct regular project reviews to ensure alignment with business objectives and adjust project scope as necessary.</li></ul><ol><li><strong>Continuous Improvement & Best Practice Implementation:</strong></li></ol><ul><li>Drive a culture of continuous improvement within teams and across the organization by identifying areas for process improvement and implementing solutions.</li><li>Champion the use of Agile tools and techniques to improve workflow, increase efficiency, and enhance team performance.</li><li>Establish and maintain a robust feedback loop with all teams to gather insights and optimize workflows.</li></ul><ol><li><strong>PMO Establishment & Governance:</strong></li></ol><ul><li>Support the design and implementation of the PMO, establishing frameworks, processes, and guidelines for efficient project delivery.</li><li>Create standardized templates, workflows, and reporting structures to ensure consistent project execution.</li><li>Define key performance indicators (KPIs) and metrics to assess project health and program success.</li><li>Align PMO goals with organizational objectives, ensuring that projects support the overall strategic direction of the business.</li></ul><p><br></p>
<p><strong>Role Summary</strong></p><p>As a Technical Project Manager focused on data and AWS cloud, you will lead the planning, execution, and delivery of engineering efforts involving data infrastructure, data platforms, analytics, and cloud services. You will partner with data engineering, analytics, DevOps, product, security, and business stakeholders to deliver on key strategic initiatives. You are comfortable navigating ambiguity, managing dependencies across teams, and ensuring alignment between technical direction and business priorities.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end-to-end technical projects pertaining to AWS cloud, data platforms, data pipelines, ETL/ELT, analytics, and reporting.</li><li>Define project scope, objectives, success criteria, deliverables, and timelines in collaboration with stakeholders.</li><li>Create and maintain detailed project plans, roadmaps, dependency maps, risk & mitigation plans, status reports, and communication plans.</li><li>Track and monitor project progress, managing changes to scope, schedule, and resources.</li><li>Facilitate agile ceremonies (e.g., sprint planning, standups, retrospectives) or hybrid methodologies as appropriate.</li><li>Serve as the bridge between technical teams (data engineering, DevOps, platform, security) and business stakeholders (product, analytics, operations).</li><li>Identify technical and organizational risks, escalate when needed, propose mitigation or contingency plans.</li><li>Drive architectural and design discussions, ensure technical feasibility, tradeoff assessments, and alignment with cloud best practices.</li><li>Oversee vendor, third-party, or external partner integrations and workstreams.</li><li>Ensure compliance, security, governance, and operational readiness (e.g., data privacy, logging, monitoring, SLA) are baked into deliverables.</li><li>Conduct post-implementation reviews, lessons learned, and process improvements.</li><li>Present regularly to senior leadership on project status, challenges, KPIs, and outcomes.</li></ul>
<p>We are looking for an experienced Commercial Construction Project Manager to oversee and coordinate commercial construction projects such as large-scale retail and commercial properties in New York, New York. This role requires strong organizational skills and the ability to manage multiple stakeholders, including subcontractors, design teams, and clients. The ideal candidate will ensure projects are completed on time, within budget, and adhere to quality standards.</p><p><br></p><p>Responsibilities:</p><p>• Plan and schedule construction projects, ensuring all timelines and deliverables are met.</p><p>• Review and evaluate subcontractor proposals, negotiate contracts, and manage subcontractor engagements.</p><p>• Develop and maintain client proposals, change order logs, and other project-related documentation.</p><p>• Prepare submissions such as RFIs and submittals for review by the design team.</p><p>• Conduct site meetings and surveys to assess project progress and address any issues.</p><p>• Keep detailed records of weekly meetings, project updates, and distribute information to relevant parties.</p><p>• Facilitate communication and coordination between field teams, office personnel, and clients.</p><p>• Verify compliance with building department processes, including permits, inspections, and signoffs.</p><p>• Submit payment applications to clients and ensure accurate financial tracking.</p><p>• Create detailed budgets and proposals, including material take-offs and bid document preparation</p><p><br></p><p>If this person is you, please apply to victoria.iacoviello@roberthalf</p>
We are looking for a skilled Project Manager/Sr. Consultant to join our team in Westbury, New York. This Contract-to-permanent position requires a proactive individual with a strong background in data cabling and project management. Ideal candidates will be comfortable collaborating with clients, contractors, and visiting job sites to ensure project goals are met efficiently.<br><br>Responsibilities:<br>• Oversee and manage multiple projects involving data cabling, ensuring timely delivery and adherence to specifications.<br>• Work closely with clients and contractors to maintain clear communication and alignment on project objectives.<br>• Utilize tools such as Monday.com and Bluebeam to streamline project tracking and documentation.<br>• Coordinate AV and security system projects, ensuring they meet quality standards and client expectations.<br>• Conduct regular site visits to monitor progress and address any operational concerns.<br>• Implement Agile Scrum methodologies to improve project workflows and team performance.<br>• Leverage Atlassian Jira to track project tasks and manage resources efficiently.<br>• Ensure all project activities comply with industry standards and organizational policies.<br>• Prepare and deliver comprehensive project reports to stakeholders.<br>• Identify risks and develop mitigation strategies to keep projects on track.
We are looking for a highly experienced Project Manager/Senior Consultant to manage complex M& A programs within the pharmaceutical industry. This role involves leading integration and divestiture projects across multiple functional areas, ensuring smooth transitions in operations, technology, and financial systems. As part of a long-term contract position based in Bridgewater, New Jersey, you will play a pivotal role in driving strategic objectives and ensuring compliance with industry standards.<br><br>Responsibilities:<br>• Lead the planning, execution, and delivery of M& A integration and divestiture initiatives across diverse business units.<br>• Develop and maintain detailed transition plans, documenting milestones, risks, and ownership to ensure alignment with program goals.<br>• Conduct pre-acquisition assessments to identify potential impacts on operations, systems, and finances.<br>• Collaborate with cross-functional teams, including IT, finance, legal, and operations, to align on post-merger strategies.<br>• Facilitate change management processes to ensure organizational readiness and effective communication throughout transitions.<br>• Monitor progress against integration milestones and report on performance using standardized dashboards and KPIs.<br>• Ensure all activities comply with regulatory requirements and internal audit standards.<br>• Provide leadership in managing competing priorities and deadlines across multiple projects.<br>• Identify and mitigate risks associated with integration and divestiture activities.<br>• Drive accountability among stakeholders to achieve project objectives and deliverables.
We are looking for a skilled NetSuite Project Manager to join our team on a contract basis in North Brunswick, New Jersey. This role requires a detail-oriented individual with expertise in financial systems and accounting to optimize and enhance the functionality of NetSuite. The ideal candidate will have a hands-on approach and a strong ability to guide teams in utilizing NetSuite effectively.<br><br>Responsibilities:<br>• Lead the optimization of NetSuite, ensuring all accounting functions are properly aligned with organizational needs.<br>• Identify and resolve issues related to month-end close processes, providing solutions to improve efficiency.<br>• Customize and generate detailed reports, including financial and operational analytics.<br>• Reorganize and refine the chart of accounts to meet business requirements.<br>• Provide training and guidance to team members on best practices for using NetSuite.<br>• Conduct account reconciliations and ensure accurate financial reporting.<br>• Collaborate with stakeholders to identify system gaps and implement improvements.<br>• Ensure compliance with financial standards and procedures within the NetSuite platform.<br>• Offer insights and solutions for annual revenue tracking and reporting.<br>• Work onsite with flexibility to accommodate schedules as needed.
We are looking for a detail-oriented Administrative Assistant to join our team in New York, New York. This long-term contract position offers an excellent opportunity to support project management processes by handling documentation, paperwork, and administrative tasks. The ideal candidate will play a crucial role in maintaining organization and ensuring smooth workflow operations.<br><br>Responsibilities:<br>• Manage and organize project documentation, including submittal paperwork and certified payroll records.<br>• Scan, file, and maintain digital and physical records, such as sign-in sheets and other project-related forms.<br>• Collaborate with the project manager to ensure accurate tracking of on-site activities and billing information.<br>• Coordinate with accounting teams to provide necessary documentation and resolve any discrepancies.<br>• Utilize tools such as Procore, CMiC, and EBuilder to streamline project workflows and manage data efficiently.<br>• Perform data entry tasks with precision, ensuring all records are accurate and up-to-date.<br>• Prepare reports and maintain logs relevant to project progress and documentation.<br>• Communicate effectively with team members to address administrative needs and support project goals.<br>• Ensure compliance with business casual dress code while working onsite five days a week.
We are looking for a dynamic Communications and Events Manager to lead strategic initiatives that amplify our mission and create meaningful connections with global audiences. In this role, you will develop impactful content strategies, oversee high-profile events, and ensure brand-aligned messaging across platforms. Ideal candidates are highly organized individuals with expertise in storytelling, project management, and cross-functional collaboration.<br><br>Responsibilities:<br>• Develop and implement annual communication strategies and content plans in partnership with senior leadership to enhance awareness and engagement.<br>• Create and manage content across various platforms, including websites, newsletters, blogs, PR campaigns, and educational materials, while ensuring brand consistency.<br>• Plan and execute mission-driven events such as conferences, galas, and virtual speaker series, handling logistics, branding, and post-event reporting.<br>• Collaborate with vendors, venues, and creative partners to ensure seamless event execution, adherence to budgets, and exceptional audience experiences.<br>• Lead public relations efforts, including PR calendar development, media tracking, and managing storytelling pipelines.<br>• Work closely with marketing and digital teams to align content strategies with visual and social media initiatives.<br>• Supervise and mentor design interns, fostering their growth while maintaining brand standards.<br>• Conduct audits of digital and print materials to ensure accuracy and relevance, implementing improvements based on performance metrics.<br>• Track and analyze engagement metrics for digital content, PR campaigns, and events to optimize future initiatives.<br>• Collaborate with subject matter experts to create educational resources, grant templates, and mission-aligned collateral.
<p>Must have strong Industry experience in power/electricity and SCADA systems. Experience leading teams and full cycle design experience.</p><p>GENERAL:</p><p><br></p><p>1. Good organization skills with the ability to manage multiple projects simultaneously.</p><p>2. Excellent communication skills. Must be able to communicate in writing and verbally coherently with customers and other departments within the Company.</p><p>3. Must be disciplined to follow procedures. ISO9001:2015 Company.</p><p>4. Travel as required (domestic & international).</p><p>5. Experience with customers, presentations, business planning, strategy, budgets.</p><p>6. Very responsible, dedicated, works well under pressure.</p><p>7. MUST have Project engineering skills, decisive, willing to make decisions.</p><p>8. Strong PC Skills, hardware and software (Microsoft Suit, Excel, WORD, Outlook, Access, etc.).</p><p>9. Commercial Knowledge; revenue, cost, subcontracting.</p><p>10. Project Management Skills: commercial, scheduling, change order process, cost, etc.</p><p><br></p><p><br></p><p>TECHNICAL KNOWLEDGE</p><p><br></p><p>1. Networking experience: LAN experience with routers, bridges, switches, TCP/IP and Ethernet.</p><p><br></p><p>2. Communication: Lease Line, Radio (154/900 MHZ), Spread Spectrum, cable, Internet. Hands-on preferred.</p><p><br></p><p>3. PC Hardware: modems (232/485), NIC, video.</p><p><br></p><p>System Engineering Manager</p><p>Job Description</p><p><br></p><p><br></p><p>4. Operating Systems: Microsoft Windows, Unix (opt.), Linux (opt.), OpenVMS (opt.).</p><p><br></p><p>5. Fluent understanding of electrical/electronic schematics and interconnection diagrams.</p><p><br></p><p>6. Industry Experience: Utility Power, Municipal, Coop., IOU (Investor Owned), Transportation PLC (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition), DCS (Distributed Control Systems).</p><p><br></p><p>7. PLC (Programmable Logic Controller) knowledge.</p><p><br></p><p>8. Software Programming knowledge (C, C++), languages, source control, release, distribution, etc.</p><p><br></p><p>9. Database Server: Access, SQL (must), Oracle (opt.).</p><p><br></p><p>10. Programming Experience: some, does not need to be proficient.</p><p><br></p><p>DUTIES & RESPONSIBILITIES</p><p><br></p><p>1. Oversee the SCADA System design consisting of various QEI components (hardware & software)Read and Understand technical specifications. Apply specification to system design, quotations and proposals.</p><p><br></p><p>2. Oversee the design and development of new hardware and software (embedded & workstation) products.</p><p><br></p><p>3. Participate in the integration, loading, configuration and testing of SCADA, networking and communication hardware and software.</p><p><br></p><p>4. Periodically travel to the field to startup and troubleshoot systems/equipment.</p><p><br></p><p>5. Manage Application documentation (User Manuals) that they are current with most recent software releases.</p>
We are looking for an experienced Demand Generation Manager to lead strategic initiatives that increase brand awareness and drive customer acquisition. In this role, you will develop and execute multi-channel campaigns to generate leads and optimize conversion rates. Join our team in Pearl River, New York, and play a pivotal role in expanding our market reach.<br><br>Responsibilities:<br>• Plan and implement comprehensive demand generation strategies across multiple digital channels.<br>• Analyze campaign performance using digital analytics tools to identify opportunities for improvement.<br>• Develop and manage marketing campaigns using platforms such as HubSpot.<br>• Drive lead generation efforts by creating compelling content and targeted outreach initiatives.<br>• Collaborate with cross-functional teams to align marketing strategies with business goals.<br>• Optimize media campaigns to ensure maximum engagement and ROI.<br>• Monitor industry trends and competitor activities to refine and enhance marketing efforts.<br>• Create detailed reports on campaign outcomes to inform future decision-making.<br>• Manage budgets effectively to maximize the impact of marketing activities.<br>• Ensure all campaigns comply with brand guidelines and deliver a consistent message.
<p><strong>Project Coordinator – Learning & Development (Technical Training)</strong></p><p> <strong>Service Type:</strong> 52 Week W2 Contract</p><p> <strong>Location:</strong> Newark, NJ </p><p><br></p><p><strong>Overview:</strong></p><p> We are seeking a detail-oriented and proactive <strong>Project Coordinator</strong> to support the Global Technology Operations (GTO) Learning Team. This role plays a key part in the implementation and coordination of live and virtual technical training programs. The ideal candidate will bring a blend of learning coordination experience, technical acumen, and strong organizational and communication skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and facilitate live and virtual training sessions, including scheduling, technical setup, and logistical support.</li><li>Manage registration processes for instructor-led training programs, ensuring a seamless experience for participants.</li><li>Monitor and respond to learner inquiries, providing timely and accurate support.</li><li>Collaborate with internal teams and external vendors to manage training logistics.</li><li>Draft and distribute clear, engaging communications to training participants.</li><li>Troubleshoot technical issues during sessions to ensure smooth delivery.</li><li>Support the planning and execution of learning events and information sessions.</li><li>Maintain consistent communication with stakeholders regarding training activities.</li></ul>
We are looking for a detail-oriented Project Coordinator to join our team in Fairfield, New Jersey. In this role, you will play a vital part in managing financial records, assisting with project coordination, and ensuring the smooth operation of bookkeeping tasks. This position requires a strong background in accounting and organizational skills to support day-to-day operations effectively.<br><br>Responsibilities:<br>• Manage bookkeeping tasks, including maintaining accurate financial records and ensuring timely data entry.<br>• Oversee accounts payable and receivable processes, ensuring accuracy and adherence to deadlines.<br>• Perform bank reconciliations to verify financial transactions and maintain accurate account balances.<br>• Utilize QuickBooks to track expenses, generate reports, and manage financial data efficiently.<br>• Coordinate with project teams to ensure financial aspects of projects are completed accurately and on time.<br>• Assist in preparing financial summaries and reports for management review.<br>• Monitor and resolve discrepancies in financial records and transactions.<br>• Support the project management team with administrative and financial tasks as needed.<br>• Maintain organized and accessible documentation of all financial and project-related data.<br>• Collaborate with vendors and clients to resolve billing and payment issues.
<p>A busy company in the Harding, NJ area is seeking an Executive Assistant to join their growing company. This Executive Assistant will need to have experience in both traditional executive support duties as well as handling more personal assistant duties too (scheduling kids appointments, ordering lunches, etc.). This Executive Assistant role requires exceptional organizational skills, discretion, and the ability to juggle multiple priorities to ensure seamless day-to-day operations. The ideal Executive Assistant candidate will excel in managing schedules, coordinating tasks, and anticipating the needs of the executive.</p><p><br></p><p>Executive Assistant Responsibilities:</p><p>• Organize and maintain complex calendars, ensuring meetings, appointments, and travel arrangements are efficiently scheduled.</p><p>• Coordinate and prepare materials for meetings, such as agendas, presentations, and detailed reports.</p><p>• Manage confidential documents and files, both in physical and digital formats.</p><p>• Handle personal tasks, including errands, reservations, event planning, and coordinating with household vendors.</p><p>• Process expense reports, invoices, and receipts while maintaining accurate financial records.</p><p>• Oversee multiple projects simultaneously, ensuring deadlines are met and issues are resolved promptly.</p><p>• Act as a liaison between the executive and internal teams, clients, or external stakeholders.</p><p>• Proactively identify potential scheduling conflicts or challenges and address them effectively.</p><p>• Uphold professionalism and confidentiality in all interactions and tasks.</p><p><br></p><p>This Executive Assistant role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Executive Assistant position, apply today. </p>
<p><strong>Robert Half’s client</strong> is looking for a Litigation Paralegal or Associate to join a small, agile legal team supporting active litigation matters. This is a part-time, contract role ideal for someone with strong litigation experience, particularly in managing discovery under expedited timelines.</p><p> </p><p><strong>Hours:</strong> 10–20 hours/week</p><p> <strong>Duration:</strong> 6+ months</p><p> <strong>Location:</strong> Remote</p><p> <strong>Compensation:</strong> $35+/hour, depending on experience and role level</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Support litigation efforts with a focus on discovery</li><li>Organize and manage document review and production</li><li>Track deadlines and keep the team informed</li><li>Coordinate with outside counsel</li><li>Assist with case strategy and internal communications</li></ul><p><strong>Qualifications:</strong></p><ul><li>Prior experience in litigation and discovery management</li><li>Strong organizational and communication skills</li><li>Ability to work independently and proactively</li><li>Familiarity with digital media or ad tech is a plus</li></ul><p><strong> </strong></p><p><strong>Education Requirements:</strong></p><ul><li><strong>Paralegal candidates</strong>: Bachelor’s degree or Paralegal Certificate from an ABA-approved program required</li><li><strong>Associate-level candidates</strong>: Juris Doctor (JD) from an accredited law school required</li></ul>
<p>We are looking for an experienced Technical Lead to oversee and guide technical operations in North Brunswick, New Jersey. This role involves managing a diverse team, ensuring quality standards, and driving innovation in product development. The ideal candidate will thrive in a collaborative environment and possess strong leadership skills to manage technical projects effectively.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and mentor the U.S.-based technical team across multiple sites, driving professional development and team growth.</li><li>Manage quality control systems and champion continuous improvement to optimize operational performance.</li><li>Ensure adherence to internal standards and maintain robust quality management systems.</li><li>Partner with global technical teams to develop and enforce standardized practices.</li><li>Act as the primary technical contact for key clients, delivering customized solutions and addressing specific needs.</li><li>Strategically allocate resources across technical projects to align with business objectives and timelines.</li></ul>
We are looking for an experienced and innovative Marketing Manager to join our team in New York, New York on a Contract to permanent basis. In this role, you will be responsible for driving audience growth, boosting event participation, and enhancing member engagement for a leading cultural institution. This position offers a unique opportunity to combine traditional marketing strategies with data-driven audience outreach to attract and retain members from diverse industries such as media, sports, gaming, entertainment, and technology.<br><br>Responsibilities:<br>• Develop and implement marketing strategies to increase daily visitation and achieve audience growth goals.<br>• Drive attendance at events, including family programs, screenings, and gaming tournaments.<br>• Collaborate with internal teams to create engaging member experiences and promotional campaigns.<br>• Lead targeted outreach initiatives to recruit and retain members, focusing on diverse industries like media, sports, and entertainment.<br>• Represent the organization as a brand ambassador during public events and across communication channels.<br>• Support the planning and execution of exclusive events, such as exhibition previews, galas, and receptions.<br>• Manage the creation of marketing materials, including brochures, newsletters, and digital content.<br>• Analyze campaign performance and provide regular reports on trends and opportunities for improvement.<br>• Work closely with the Development team to enhance member engagement through marketing and social media outreach.
Scentbird's accelerated growth has led us to seek an experienced Business Analyst to optimize our operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive the continuous improvement and effective use of technology to elevate our operational efficiency.<br><br>Responsibilities:<br>• Collaborate closely with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.<br>• Provide software analysis and requirements when it comes to operational implementations, (EDI, Shipping methods, WMS systems, Automation)<br>• Coordinate data transfer / API troubleshooting and liaise effectively between vendors and internal Product Team members, ensuring accurate communication of technical issues.<br>• Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications<br>• Support integration projects with external vendors and actively contribute to requirements development.<br>• Conduct detailed business intelligence and data analysis, identifying critical issues related to customs duties, postage fees, and other operational expenditures to avoid financial losses.<br>• Actively contribute to Operational technical system requirements such as Quickbase and CMMS<br>• Troubleshoot and analyze software issues related to fulfillment and other operational technologies<br>Qualifications:<br>• 4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.<br>• 4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.<br>• Experience performing rigorous software testing and validation in Agile environments.<br>• Ability to read, interpret, and communicate API functionality effectively.<br>• Excellent documentation and communication skills, capable of clearly translating complex requirements across teams.<br>• Strong analytical and technical troubleshooting skills; able to communicate clearly and propose actionable solutions.<br>• A collaborative, solution-focused mindset, able to manage projects independently from conception through implementation.<br>• Proactive, organized, and detail-oriented, with excellent interpersonal and communication abilities.<br>• A passion for continuous learning and adapting quickly to evolving challenges.<br>• Willingness and ability to be present onsite or maintain frequent visits to facilitate smooth operations, knowledge transfer, and team collaboration.
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> - High school diploma or equivalent. <br> - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> - Skilled in the use of mail phone email digital reprographics and mail equipment. <br> - Familiar with general back office procedures to meet and maintain client satisfaction. <br> - Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> - Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> - Attention to detail with good organizational skills. <br> - Must be able to meet deadlines and complete all projects in a timely manner. <br> - Ability to handle sensitive and/or confidential documents and information. <br> - Able to make independent decisions that conform to business needs and policy. <br> - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> - Must work well in a team environment. <br> - Must be able to interact effectively with multi-functional and diverse backgrounds. <br> - Ability to work in a fast-paced environment. <br> - Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> - Number and titles of direct reports if any: n/a <br> - Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> - Internal: This position works closely with the Office Services team <br> - External: Clients <br> <br> Job duties <br> * denotes an essential function <br> - *Utilize appropriate logs for all office services work. <br> - *Ensure that job tickets are properly filled out before beginning work. <br> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> - *Follow procedures to run jobs in proper order. <br> - *Communicate with supervisor or client on job or deadline issues. <br> - *Meet contracted deadlines for accepting completing and delivering all work. <br> - *Troubleshoot basic equipment problems. <br> - Be able to lift up to 50 lbs. on a regular basis. <br> - Prioritize workflow. <br> - Performs Quality Assurance on own and work of others. <br> - Load machines with various paper toner supplies. <br> - Answer telephone emails and place service calls when needed. <br> - Interact with clients in person over the phone or electronically. <br> - Adhere to Williams Lea policies in addition to client site policies. <br> - Use equipment and supplies in a cost-efficient manner. <br> <br> Working conditions <br> - Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...
