<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
<p>We are looking for a dedicated and detail-oriented individual to join our Member Services team in Vandalia, Ohio. This contract-to-permanent position involves providing exceptional customer service, managing member-related tasks, and ensuring accurate data processing. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Input and update member information accurately in the portal, ensuring confirmation of successful submissions.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollments and maintain eligibility records with precision.</p><p>• Generate and analyze reports to support operational needs.</p><p>• Handle scanning and indexing of important documents for efficient recordkeeping.</p><p>• Distribute incoming mail and manage correspondence in a timely manner.</p><p>• Answer inbound calls to assist members with inquiries and provide solutions.</p><p>• Schedule appointments and coordinate follow-ups as needed.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Respond to emails professionally and promptly to ensure effective communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a dedicated and detail-oriented individual to join our Member Services team in Vandalia, Ohio. This contract-to-permanent position involves providing exceptional customer service, managing member-related tasks, and ensuring accurate data processing. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Input and update member information accurately in the portal, ensuring confirmation of successful submissions.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollments and maintain eligibility records with precision.</p><p>• Generate and analyze reports to support operational needs.</p><p>• Handle scanning and indexing of important documents for efficient recordkeeping.</p><p>• Distribute incoming mail and manage correspondence in a timely manner.</p><p>• Answer inbound calls to assist members with inquiries and provide solutions.</p><p>• Schedule appointments and coordinate follow-ups as needed.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Respond to emails professionally and promptly to ensure effective communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract to permanent position that offers an excellent opportunity to grow within the organization. The ideal candidate will play a key role in supporting member services processes and ensuring seamless communication with vendors and clients.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and verify confirmation numbers for successful submissions.</p><p>• Process member enrollments and maintain eligibility postings in the system.</p><p>• Generate and analyze reports to ensure operational efficiency.</p><p>• Handle inbound calls and provide outstanding customer service to resolve inquiries.</p><p>• Distribute mail and manage scanning and indexing tasks for document organization.</p><p>• Coordinate outreach to vendors and assist representatives as needed.</p><p>• Schedule appointments and maintain organized calendars for team operations.</p><p>• Respond to emails and ensure timely communication with clients and internal teams.</p><p>• Utilize Microsoft Excel and Word for order entry and documentation purposes.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a skilled and proactive Customer Service Supervisor in West Chester, Ohio. In this dynamic role, you will oversee customer interactions, coordinate internal processes, and ensure seamless communication between departments and clients. This position requires a strong background in customer service and supervisory skills, paired with expertise in QuickBooks and account management. As a Contract to permanent opportunity, this role offers opportunities for career growth within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer communication to ensure timely updates on shipment schedules and delays, maintaining accuracy in QuickBooks.</p><p>• Collaborate with the Office Manager to align inventory levels with scheduled shipments.</p><p>• Work closely with sales staff to address incoming orders, estimates, and special requests, while providing detailed insights from customer interactions.</p><p>• Offer complementary product suggestions based on customer needs and maintain knowledge of new offerings from company principals.</p><p>• Partner with the Warehouse Manager to oversee shipping processes, including accuracy in documentation and adherence to special instructions.</p><p>• Conduct weekly backorder audits to verify product availability, schedules, and data accuracy.</p><p>• Create and manage purchase orders for drop shipments, ensuring follow-through from initiation to delivery.</p><p>• Handle Return Goods Authorizations (RGAs) comprehensively, resolving customer concerns in a timely and satisfactory manner.</p><p>• Maintain understanding of sales territories and commission structures to ensure accurate coding and payments.</p><p>• Monitor and improve company processes related to data accuracy, including invoicing, assemblies, and bill of materials (BOMs).</p>
We are looking for an experienced Help Desk and Infrastructure Manager to oversee IT support operations and infrastructure management within a dynamic manufacturing environment. This role combines leadership responsibilities with hands-on technical expertise to ensure seamless IT operations. As this is a long-term contract position, the ideal candidate will have a strong commitment to building processes and developing team capabilities for sustained organizational growth.<br><br>Responsibilities:<br>• Lead and mentor a team of four IT support professionals, fostering their growth and enhancing their technical abilities.<br>• Serve as the primary escalation point for Tier 2 support issues, ensuring timely and effective resolution.<br>• Manage approximately 400 support tickets monthly, maintaining high-quality service standards.<br>• Develop and implement a tiered support model to streamline operations and improve efficiency.<br>• Administer and optimize Microsoft O365/M365 services to meet organizational needs.<br>• Oversee endpoint management, patching, and updates using NinjaOne to ensure system security and functionality.<br>• Manage and improve Zendesk ticketing workflows, including metrics tracking and reporting.<br>• Build and maintain a SharePoint-based intranet and collaborate with marketing on SharePoint-driven initiatives.<br>• Identify gaps in team skills and operational processes, implementing training or staffing solutions to address them.<br>• Contribute to long-term IT planning and scalability by preparing for future workforce management tools and capabilities.
