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2 results for Help Desk Technician Ii in Minneapolis, MN
- Northfield, MN
- onsite
- Temporary / Contract
- 22 - 27 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.</p><p>• Respond to service desk requests within defined service levels and follow issues through to timely resolution.</p><p>• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.</p><p>• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.</p><p>• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.</p><p>• Apply security and compliance practices that align with healthcare IT standards and organizational policies.</p><p>• Assist with technologies that support both patient-facing services and core business functions.</p><p>• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.</p><p>• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.</p>
- 2026-10-08T00:00:00Z
- St. Paul, MN
- onsite
- Temporary / Contract
- 63.3365 - 73.337 USD / Hourly
- <p>We are looking for an experienced Telecommunications Specialist to support enterprise voice and communication systems. This role is ideal for a self-directed individual who can step into an active environment, assess priorities quickly, and keep critical telecom work moving forward with limited oversight. The position offers the opportunity to contribute hands-on expertise across telephony infrastructure, user communication needs, and project coordination while partnering with technical teams and business stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Manage enterprise telephony activities, including call routing design, auto attendants, hunt groups, number management, and E911 configuration.</p><p>• Take ownership of ongoing telecom initiatives by reviewing current progress, identifying open items, and driving remaining work through completion.</p><p>• Support and maintain IP telephony and UCaaS-related services to ensure reliable voice connectivity across the organization.</p><p>• Coordinate number portability efforts and work with carriers or service providers to resolve provisioning and PSTN connectivity issues.</p><p>• Provide technical guidance on Avaya-based environments and assist with telecom-related changes tied to broader platform updates.</p><p>• Communicate clearly with IT teams, end users, and leadership to share status updates, surface risks, and align on next steps.</p><p>• Travel to company sites as needed to assist with telecom assessments, implementation tasks, or issue resolution.</p><p>• Document configurations, decisions, and action plans to keep telecom operations organized and accessible for stakeholders.</p>
- 2026-10-09T00:00:00Z