<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team.<br><br>Responsibilities:<br>• Accurately input customer orders into the system while verifying all details for accuracy and completeness.<br>• Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency.<br>• Address customer inquiries and complaints promptly, maintaining a high level of professionalism.<br>• Maintain organized and accurate records of orders, including purchase orders and confirmations.<br>• Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing.<br>• Monitor orders for credits, cancellations, and revisions, ensuring timely updates.<br>• Follow established policies and procedures outlined in standard operating processes and documentation.<br>• Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction.<br>• Assist in improving customer service workflows and identifying areas for optimization.
We are looking for a highly skilled Senior Financial Analyst to join our team in Milwaukee, Wisconsin. This role is critical in driving financial transparency, supporting strategic initiatives, and delivering actionable insights to leadership. The ideal candidate will excel in financial reporting and analysis, while also collaborating across departments to optimize processes and improve performance.<br><br>Responsibilities:<br>• Develop and manage financial reporting systems to enhance visibility into company performance, particularly regarding customer profitability.<br>• Play a key role in establishing and maintaining the company’s data warehouse.<br>• Act as the subject matter expert for FP& A software, overseeing monthly consolidations, budgeting, forecasting, and ad-hoc reporting.<br>• Lead by example as a trusted advisor and business partner, fostering accountability, inclusivity, and high-performance standards.<br>• Facilitate the annual budgeting and forecasting processes, ensuring accuracy and alignment with strategic goals.<br>• Own the customer profitability reporting process, including presenting insights to leadership.<br>• Support monthly financial close activities and produce comprehensive financial reports.<br>• Analyze and prepare monthly, quarterly, annual, and ad-hoc financial reports.<br>• Collaborate with the accounting team to review actual versus budgeted performance, identifying trends and recommending corrective actions.<br>• Drive continuous improvement initiatives that enhance operational efficiency and reporting accuracy.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences.<br><br>Responsibilities:<br>• Serve as a proactive and empowered customer success agent for individual clients or end-user channels.<br>• Achieve daily call targets of 85 calls while maintaining high-quality interactions.<br>• Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction.<br>• Independently identify and resolve customer concerns by providing timely and effective solutions.<br>• Utilize troubleshooting skills and self-help tools to address technical issues efficiently.<br>• Maintain a strong understanding of company products and services to provide informed support.<br>• Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach.<br>• Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations.<br>• Track and document customer interactions accurately using data entry tools and systems.
