We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a highly organized and detail-oriented Administrative Assistant to join our team in Elm Grove, Wisconsin. In this Contract-to-permanent position, you'll play a pivotal role in supporting agency operations and ensuring seamless client interactions. If you thrive in a fast-paced environment and enjoy working collaboratively, this role offers an excellent opportunity to grow within a dynamic organization.<br><br>Responsibilities:<br>• Collaborate closely with account executives to provide comprehensive support for agency clients.<br>• Coordinate with insurance carrier underwriters to process new business and renewal accounts efficiently.<br>• Address client inquiries and provide exceptional customer service.<br>• Maintain and update client records in the agency management system, including underwriting, billing, and claims data.<br>• Handle claims submissions to insurance carriers promptly and accurately.<br>• Prepare detailed insurance proposals and summaries for client presentations.<br>• Gain cross-functional knowledge by training on additional product lines within the agency.<br>• Offer general administrative support to various departments as required.<br>• Manage multiple tasks effectively while adhering to deadlines.<br>• Contribute to a team-oriented work environment with strong communication and collaboration skills.
<p>We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. You will play a key role in ensuring smooth communication with clients, processing orders efficiently, and maintaining high standards of service. This position is ideal for someone who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries promptly and professionally, ensuring their needs are met with clarity and efficiency.</p><p>• Process and manage incoming orders, ensuring accuracy and timely entry into the system.</p><p>• Prepare and provide detailed quotes to clients, addressing any questions or concerns regarding pricing or specifications.</p><p>• Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise.</p><p>• Maintain accurate records of customer interactions and transactions for reference and reporting purposes.</p><p>• Monitor order progress and communicate updates to clients as needed.</p><p>• Identify opportunities to improve customer service processes and contribute to enhancing overall client satisfaction.</p><p>• Handle complaints or concerns with empathy and professionalism, aiming to find effective resolutions.</p><p>• Stay informed about company products and services to offer accurate guidance and support.</p>
We are looking for a skilled Network Security Administrator to join our team on a long-term contract basis in Grafton, Wisconsin. In this role, you will play a critical part in ensuring the security and integrity of network systems while actively participating in troubleshooting, remediation, and implementation processes. This position provides an excellent opportunity to apply your expertise in cybersecurity and contribute to maintaining secure environments for clients.<br><br>Responsibilities:<br>• Deliver initial-level support for Threat Management services, addressing client needs effectively.<br>• Analyze and resolve escalated ticket requests, ensuring prompt and thorough troubleshooting.<br>• Contribute to vulnerability remediation efforts and perform regular system maintenance tasks.<br>• Assist with project-based activities, including the implementation of security products and solutions.<br>• Protect and handle client data with the utmost confidentiality and professionalism.<br>• Participate in training and development programs to enhance cybersecurity knowledge and skills.<br>• Maintain accurate documentation of security processes, incidents, and resolutions.<br>• Collaborate with cross-functional teams to support enterprise-wide security initiatives.<br>• Monitor and manage Security Information and Event Management (SIEM) systems to identify and mitigate risks.
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to contribute to a non-profit organization while developing valuable customer service skills.<br><br>Responsibilities:<br>• Handle incoming calls with care, ensuring customer concerns are addressed promptly.<br>• Provide accurate information about products, services, and policies to customers.<br>• Process orders and manage data entry tasks with attention to detail.<br>• Assist customers with resolving issues or complaints in a courteous manner.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Maintain records of customer interactions and transactions.<br>• Follow established procedures to meet quality and performance standards.<br>• Communicate effectively with customers and internal teams to achieve resolutions.<br>• Support outbound call initiatives as needed to enhance customer engagement.<br>• Continuously strive to improve processes and service quality.
We are looking for a dedicated Network Security Administrator to join our team in Grafton, Wisconsin. In this long-term contract role, you will play a crucial part in maintaining and enhancing network security for our organization and clients. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and the ability to thrive in a dynamic environment.<br><br>Responsibilities:<br>• Provide support for threat management services, addressing security concerns efficiently and effectively.<br>• Troubleshoot escalated security-related issues and manage ticket requests with precision.<br>• Participate in identifying and remediating vulnerabilities, ensuring ongoing network security maintenance.<br>• Assist in implementing security products and supporting project tasks to advance organizational goals.<br>• Uphold the confidentiality and integrity of client data at all times.<br>• Collaborate with teams to enhance security protocols and improve system resilience.<br>• Contribute to detail-oriented development initiatives, staying updated on industry trends and practices.<br>• Ensure accurate documentation and communication of security processes and incident responses.
