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2 results for Help Desk Support Manager in Milwaukee, WI
- Milwaukee, Wisconsin
- onsite
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for employees in Milwaukee, Wisconsin. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, keeping equipment records organized, and creating a smooth experience for new hires and departing staff. The role blends hands-on desktop support, asset coordination, and user assistance, requiring strong communication, attention to detail, and a customer-focused approach.<br><br>Responsibilities:<br>• Provide front-line support for hardware, software, printer, network, and mobile device issues, ensuring employees receive timely and effective assistance.<br>• Record incidents, troubleshooting steps, and outcomes in the ticketing system to maintain clear and accurate support documentation.<br>• Set up, configure, test, and deploy desktops, laptops, and mobile devices for employees while confirming readiness before delivery.<br>• Maintain up-to-date asset records by tracking equipment assignments, serial numbers, tags, locations, and related documentation.<br>• Conduct inventory checks and support reporting activities to improve visibility into device usage, stock levels, and overall asset status.<br>• Coordinate device moves, replacements, repairs, upgrades, and retirement activities while working with vendors and service providers as needed.<br>• Support onboarding by preparing user accounts, workstations, software access, and mobile devices, and by helping new employees get started with their technology.<br>• Manage offboarding tasks by collecting assigned equipment, wiping and decommissioning devices, revoking access, and handling mobile line changes in line with security requirements.<br>• Escalate advanced technical problems when necessary and follow through to help ensure issues are resolved completely and on schedule.
- 2026-09-16T00:00:00Z
- North Prarie, Wisconsin
- onsite
- Temporary to Hire
- 21 - 23.1 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support.<br><br>Responsibilities:<br>• Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution.<br>• Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices.<br>• Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization.<br>• Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests.<br>• Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing.<br>• Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations.<br>• Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment.<br>• Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required.<br>• Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools.<br>• Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
- 2026-09-16T00:00:00Z