<p>Customer Experience Specialist – Norwalk, CT</p><p>We are seeking personable, customer-focused professionals for ongoing Customer Experience Specialist opportunities in the Norwalk, CT area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and follow-through are key.</p><p>Responsibilities</p><ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Respond to customer questions, requests, and concerns in a timely and professional manner</li><li>Provide accurate information regarding products, services, orders, or accounts</li><li>Assist with resolving customer issues and escalate concerns when appropriate</li><li>Enter and update customer information accurately within internal systems and CRM platforms</li><li>Process orders, requests, account updates, and other customer transactions</li><li>Maintain detailed documentation of customer interactions</li><li>Coordinate with internal departments to ensure customer needs are addressed</li><li>Follow up with customers to ensure timely resolution and a positive experience</li><li>Support additional customer service and administrative projects as needed</li></ul><p><br></p>
We are looking for an experienced Accounts Receivable Specialist to support billing and receivables operations for construction projects in New York. This contract opportunity with permanent potential is ideal for someone who understands project-based invoicing, payment posting, and commercial collections within a fast-paced construction environment. The person in this role will work closely with billing leadership to maintain accurate customer accounts, manage documentation tied to AIA billing, and help keep cash flow activities organized and current.<br><br>Responsibilities:<br>• Prepare and issue project invoices using construction billing standards, including AIA-related documentation when required.<br>• Apply incoming payments accurately, reconcile cash activity, and update customer account records in a timely manner.<br>• Monitor outstanding balances and follow up with commercial clients to resolve past-due invoices and payment discrepancies.<br>• Maintain detailed billing support files, construction documents, and account records to ensure audit-ready documentation.<br>• Review project-related financial information for accuracy before submitting billings to clients or contractors.<br>• Partner with supervisors and internal teams to address invoicing questions, resolve account issues, and improve collections performance.<br>• Track receivables activity across multiple projects and provide status updates on aging, payment trends, and open items.<br>• Support billing process adjustments or system-related workflow changes as needed while preserving accuracy and continuity in receivables operations.
<p><strong>About the Role</strong></p><p>We are seeking a detail‑oriented <strong>Accounts Receivable Specialist</strong> to join our team on a <strong>contract basis</strong>. The ideal candidate will bring strong organizational skills, excellent attention to detail, and the ability to thrive in a fast‑paced, deadline‑driven finance environment. This role will support daily AR operations, ensuring accurate invoicing, timely collections, and exceptional customer service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Generate and distribute customer invoices accurately and in a timely manner.</p><p>• Process cash receipts, ACH payments, wire transfers, and check deposits.</p><p>• Monitor customer accounts and follow up on outstanding balances.</p><p>• Investigate and resolve payment discrepancies, short pays, and billing issues.</p><p>• Reconcile accounts receivable balances and maintain accurate customer records.</p><p>• Prepare AR aging reports and communicate collection status to management.</p><p>• Assist with month‑end close activities, including account reconciliations and reporting.</p><p>• Partner with sales, customer service, and finance teams to resolve customer inquiries and improve collection efforts.</p>