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2 results for Help Desk Tier 3 in Milford, CT
- Norwalk, CT
- onsite
- Permanent / Full Time
- 90000.00 - 100000.00 USD / Yearly
- <p>We are looking for an experienced IT Manager to lead technology operations in the Norwalk, Connecticut area. This role is responsible for maintaining a secure, reliable infrastructure while guiding day-to-day IT support and strengthening overall technical standards. The ideal candidate brings broad hands-on knowledge across servers, networking, and cybersecurity, along with the leadership skills to manage support resources and coordinate effectively with external technology partners.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily IT operations to ensure dependable performance across infrastructure, systems, and user support services.</p><p>• Oversee server administration, backup processes, and core systems maintenance to support business continuity and operational stability.</p><p>• Strengthen cybersecurity practices by monitoring risk, improving controls, and working with specialized providers on around-the-clock protection.</p><p>• Lead and mentor IT support staff, setting priorities and providing guidance on issue resolution and service delivery.</p><p>• Collaborate with third-party vendors for infrastructure, data center, and after-hours support, ensuring timely response and consistent service quality.</p><p>• Troubleshoot network and system issues, identifying root causes and implementing effective corrective actions.</p><p>• Establish and refine IT best practices, standards, and procedures to improve efficiency, resilience, and overall technology performance.</p><p>• Support ongoing infrastructure improvements and recommend practical enhancements aligned with business needs.</p>
- 2026-05-27T20:04:38Z
- Hartford, CT
- remote
- Temporary to Hire
- 55.41 - 67.00 USD / Hourly
- We are looking for an experienced Manager Enterprise Applications to lead enterprise application support and delivery for a dynamic organization. This contract-to-permanent opportunity is ideal for a hands-on leader who can connect business needs with application capabilities, guide technical teams, and strengthen service quality across core systems. The role will oversee operational support, project execution, and continuous improvement while serving as a trusted advisor on application strategy, risk, and technology investment decisions.<br><br>Responsibilities:<br>• Direct a team responsible for enterprise applications, setting priorities, assigning work, and supporting skill development through coaching and development.<br>• Partner with business stakeholders to understand operational needs, translate processes into effective system usage, and maintain clear documentation of configurations and enhancements.<br>• Lead application-focused initiatives from planning through implementation, establishing schedules, managing budgets, coordinating contributors, and driving delivery against organizational objectives.<br>• Oversee IT service management practices by strengthening incident, problem, and change processes to improve stability, responsiveness, and service consistency.<br>• Manage application upgrade planning, code releases, and system changes while reducing disruption and supporting long-term platform reliability.<br>• Use service metrics and operational performance data to identify improvement opportunities and raise the quality of end-user support.<br>• Monitor team utilization, track completed work, and provide visibility into resource capacity and availability for upcoming projects.<br>• Collaborate with distributed technology teams and departmental partners to support broader IT goals and align enterprise applications with strategic priorities.<br>• Advise leadership on technical options by comparing functionality, automation potential, cost considerations, and implementation risks.<br>• Gather feedback from the user community, identify recurring concerns, and develop actionable recommendations for IT leadership review.
- 2026-06-04T19:29:09Z