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5 results for Help Desk Technician Ii in Milford, CT

Help Desk Analyst II

East Hartford, CT
onsite
Temporary to Hire
25 - 30 USD / Hourly
Position OverviewWe are seeking an IT Support Analyst to provide hands-on technical support across a multi-site organization. This individual will assist with end-user support, desktop administration, infrastructure maintenance, and day-to-day technology operations. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting a Windows-based environment. Key Responsibilities<ul><li>Install, configure, and support desktop and laptop hardware and software.</li><li>Assist with employee onboarding and offboarding activities, including account setup and equipment deployment.</li><li>Troubleshoot hardware, software, network, and connectivity issues.</li><li>Support routine server maintenance, upgrades, and infrastructure-related initiatives.</li><li>Participate in IT projects and technology rollouts.</li><li>Perform a variety of technical support tasks as assigned by the IT team.</li><li>Maintain and update technical documentation and end-user guides.</li><li>Assist with administration of third-party business applications, including ERP systems.</li><li>Provide technology support across multiple office and operational locations.</li><li>Deliver responsive, customer-focused support to end users throughout the organization.</li></ul>
2026-08-07T00:00:00Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-06T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-07-13T00:00:00Z

Desktop Support Analyst

East Hartford, CT
onsite
Temporary / Contract
25 - 30 USD / Hourly
Desktop Support Technician Location: East Hartford, CTEmployment Type: Contract (9-12 Months)Schedule: 40 Hours Per Week, Monday-Friday About the Opportunity: Robert Half is seeking a Desktop Support Technician to join a growing IT team. This position will provide a mix of end-user support, workstation deployment, employee onboarding, and technology rollout assistance.The ideal candidate will possess strong desktop support skills, enjoy working directly with end users, and be comfortable handling a variety of technical issues in a fast-paced environment. Responsibilities:<ul><li>Provide desktop and end-user support for employees across multiple locations</li><li>Troubleshoot hardware, software, networking, and peripheral device issues</li><li>Image, configure, deploy, and replace laptops and desktop computers</li><li>Support employee onboarding, workstation setup, and equipment provisioning</li><li>Manage and resolve support tickets while maintaining excellent customer service</li><li>Assist with hardware inventory and asset tracking activities</li><li>Support technology refresh initiatives and workstation deployment projects</li><li>Coordinate technology-related tasks associated with office expansions, relocations, and operational initiatives</li><li>Work closely with internal IT teams to ensure timely issue resolution</li><li>Document technical issues, resolutions, and support procedures</li></ul>
2026-08-06T00:00:00Z

Administrative Assistant II

Norwalk, CT
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for an organized BILINGUAL SPANISH SPEAKING Administrative Assistant II to provide day-to-day support for the Health Department in Connecticut. This long-term contract position is ideal for someone who communicates clearly, manages details accurately, and enjoys assisting both internal teams and the public in a fast-paced government environment. The role includes administrative coordination, records management, payment tracking, and front-office support while working closely with inspectors, department staff, and other administrative team members. Responsibilities:• Provide administrative support to the Health Department by handling correspondence, preparing mailings, and maintaining organized office records.• Process housing registration documents, manage renewal-related paperwork, and distribute licenses and official notices in a timely manner.• Receive, record, and track fees, payments, and tax-related information while ensuring documentation is accurate and complete.• Prepare certified mailings, create copies of violation notices, and coordinate the delivery of information to other city departments as needed.• Enter and update data in department systems with a high level of accuracy to support compliance and operational reporting.• Assist residents, visitors, and internal staff by answering questions, responding to inbound calls, and delivering attentive customer service at the front desk.• Work collaboratively with other administrative personnel and health inspectors to support daily department operations and ongoing training activities.• Anticipate administrative needs, follow up on outstanding items, and help resolve routine office challenges in a proactive manner.
2026-08-07T00:00:00Z