Add your latest resume to match with open positions.
2 results for Help Desk Technician Ii in Milford, CT
- Wilton, CT
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Wilton, Connecticut. This Contract position is ideal for someone who enjoys resolving day-to-day desktop and system issues while delivering responsive service in a detail-oriented investment management environment. The role focuses on supporting Microsoft Windows-based devices, assisting with user access, and ensuring service requests are handled efficiently and accurately.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users<br>• Investigate and resolve routine hardware, software, and connectivity problems through structured troubleshooting<br>• Manage incoming service desk requests, document actions taken, and maintain accurate ticket updates through resolution<br>• Support user account administration tasks within Active Directory, including access changes and basic account maintenance<br>• Install, configure, and maintain Microsoft Windows 10 systems to meet operational needs<br>• Escalate more complex incidents when necessary and coordinate with other support resources to ensure timely resolution<br>• Provide clear guidance to users on technical issues, system usage, and best practices for everyday support needs
- 2026-09-17T00:00:00Z
- Stamford, CT
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support.<br><br>Responsibilities:<br>• Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.<br>• Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.<br>• Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.<br>• Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.<br>• Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.<br>• Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.<br>• Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.<br>• Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
- 2026-08-28T00:00:00Z