7 results for Customer Service in Milan, IL

Customer Service Representative

Moline, IL
onsite
Temporary
18 - 20 USD / Hourly
Customer Service Representative / Front Desk (Contract-to-Hire)Schedule: Monday–Friday | 7:30 AM – 4:00 PMLocation: Onsite Robert Half is partnering with a well-established, team-oriented company seeking a Customer Service Representative / Front Desk professional for a contract-to-hire opportunity. This is a highly visible, onsite role supporting both customers and internal sales teams in a fast-paced environment. If you are organized, customer-focused, and comfortable managing multiple priorities throughout the day, this could be a great fit. Key Responsibilities:- Answer and direct incoming phone calls; manage voicemail and customer inquiries- Monitor and manage shared customer service and order inboxes- Enter customer orders and quotes accurately into the system- Generate sales quotes and supporting documentation (PDFs, pricing details, part numbers)- Provide order status updates and proof-of-delivery documentation to customers- Assist sales team with order entry and administrative support- Process credit card payments for occasional walk-in customers- Follow up on purchase orders and maintain organized filing systems The ideal candidate enjoys being the go-to person at the front desk and takes pride in keeping operations running smoothly.
2026-02-27T00:00:00Z

Customer Service & Parts Ordering

Davenport, IA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
Robert Half is partnering with a well-established organization to hire a Customer Service & Parts Ordering Professional. This role is open due to an upcoming retirement, offering the unique opportunity to join this team! Position OverviewThis is a high-volume, customer-facing role supporting customers through accurate and timely parts ordering. Key Responsibilities<ul><li>Manage a high volume of inbound calls related to parts inquiries and orders</li><li>Accurately enter and process parts orders from customers and dealers</li><li>Work directly with customers to provide responsive, knowledgeable service</li><li>Communicate with shipping companies to ensure timely, cost-effective deliveries</li><li>Partner closely with the parts fulfillment team to ensure accuracy and on-time shipment</li><li>Support shipping cost-saving initiatives and logistics planning</li><li>Assist in planning and executing parts sales programs for dealers</li><li>Serve as a key point of coordination between customers, fulfillment, and internal teams</li></ul>
2026-02-13T00:00:00Z

Customer Care Manager

Davenport, IA
onsite
Permanent
47000 - 55000 USD / Yearly
Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was made for you.We’re looking for a Customer Care Manager to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member. What Makes This Role ExcitingThis isn’t a behind‑the‑glass leadership job. You’ll be in the action — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.If you love meaningful leadership and hands‑on impact, you’ll feel right at home. What You’ll Lead & OwnIn this role, you’ll take charge of:Team Leadership & Coaching<ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul>Driving KPIsYou’ll oversee improvement and consistency in:<ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul>Operational & People Management<ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul>
2026-02-25T00:00:00Z

Customer Service Associate

Rock Island, IL
onsite
Temporary
16 - 18 USD / Hourly
Customer Service AssociateRock Island, IL | Onsite | Contract-to-HireMonday-Friday | 9am-5pm We’re partnering with a locally owned business in Rock Island to find a Customer Service Associate who enjoys variety, staying active, and being part of a tight-knit team. This is a true wear-many-hats role — perfect for someone who doesn’t want to sit at a desk all day and thrives in a hands-on environment. Apply today! For more information: call Christin, Erin, or Lydia at (563) 359-7535. Responsibilities include:- Greet customers promptly at the front counter- Answer phones (high call volume during busy season)- Process payments (credit cards, invoices, POS system)- Assist office staff with filing, labeling, and tracking paperwork- Call customers with updates and scheduling information- Create sales orders and invoices- Stock and clean shelves; help keep the workspace organized What Success Looks Like in This Role:- Takes initiative and jumps in to help without being asked- Stays productive during slower moments by organizing, cleaning, or restocking- Builds rapport with repeat customers and remembers faces over time- Communicates professionally and stays focused during work hours- Shows up reliably and supports the team when things get busy
2026-02-27T00:00:00Z

Member Services Processing Representative

Rock Island, IL
onsite
Temporary
18.5 - 18.5 USD / Hourly
Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a Member Services Processing Representative to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day. Why Candidates Love This Opportunity<ul><li>Clear, structured work with predictable workflows</li><li>A respected organization with a long history and strong community impact</li><li>Supportive team culture—not a call center role, but a processing environment</li><li>The ability to stay “in the zone” and feel accomplished each day</li><li>Hybrid/remote flexibility</li></ul>What You’ll DoYou’ll work inside the Customer Support Center’s digital worklists—processing tasks submitted by phone representatives, such as:<ul><li>Beneficiary changes</li><li>Reinstatements</li><li>Loan processing and cash surrenders</li><li>Reviewing, tracking, and processing annuity applications (secondary workflow)</li><li>Entering application data into internal trackers</li><li>Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info</li><li>Navigating multiple internal systems to complete back‑office processing tasks</li><li>Partnering with trainers or teammates when you need support</li><li>Maintaining accuracy, speed, and productivity throughout the day </li></ul>This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue. Interested? Apply today!Reach out to us at 📞 (563) 359‑7535 We’d love to connect and share more about how this role aligns with your experience and goals.
2026-03-13T00:00:00Z

Member Services Specialist

Rock Island, IL
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
Member Services SpecialistHybrid | Stable Insurance Organization | Long-Term Growth A well-established insurance organization is adding a Member Services Specialist to its customer operations team. This role is ideal for someone who enjoys guiding others, digging into details, and handling important conversations with care and professionalism. What You’ll Be DoingServe as a primary point of contact for members via phone and limited written communicationWalk customers through policy questions, updates, and next steps with clarity and patienceReview and update member records related to coverage, beneficiaries, billing, and paymentsUse critical thinking to resolve nuanced or sensitive situations efficiently and accurately Why This Role Stands OutHybrid schedule following on-site trainingClear pathways for internal advancementConsistent, rotating hours (8–4 and 9–5)Collaborative, team-oriented environment 📞 Interested? Reach out to Christin, Erin, or Lydia at (563) 359-7535 for details.
2026-02-19T00:00:00Z

Client Solutions Manager

Davenport, IA
onsite
Permanent
65000 - 95000 USD / Yearly
Robert Half is hiring for a Client Solutions Manager for our Technology division in Davenport, Iowa. As a Client Solutions Manager, you’ll grow your own client base by driving outreach, building relationships, and creating new opportunities from the ground up. If you thrive on cold calling, prospecting, and winning new business, this role is built for you. You’ll build, grow, and manage a pipeline through proactive outreach, cold calling, and strategic relationship building. As a Client Solutions Manager, your responsibilities will include:<ul><li>Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
2026-03-03T00:00:00Z