<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization it the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit.</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p><strong>About the Organization:</strong></p><p>Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.</p><p><br></p><p><strong>You'll positively impact Customer Support Center in the following ways:</strong></p><ul><li>Excellent communication skills to explain insurance products to customers</li><li>Ability to handle matters that can highly sensitive and emotional</li><li>Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)</li></ul><p><strong>What Makes this Opportunity Exciting:</strong></p><p>Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.</p><ul><li><strong>Career Development:</strong> Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.</li><li><strong>Hybrid Flexibility:</strong> Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.</li><li><strong>Work-Life Balance: </strong>Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.</li></ul><p><strong>Added Incentives</strong></p><ul><li><strong>Training Growth Path:</strong> Clear opportunities to enhance your skills and advance your career through ongoing education and development.</li><li><strong>Comprehensive Benefits Package:</strong> A robust offering designed to support your well-being inside and outside of work.</li><li><strong>Retention Bonus:</strong> Receive financial rewards for your commitment and contributions to the team.</li><li><strong>Rich Feedback Culture:</strong> Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.</li></ul><p>If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.</p>
<p><strong>Exciting Customer & Client Support Opportunities </strong></p><p>Are you passionate about helping others, solving problems, and creating positive experiences? Robert Half partners with leading companies in the Quad Cities and beyond to connect skilled professionals with rewarding customer service and support roles. Whether you’re looking for short-term flexibility or a long-term opportunity, we’re here to help you find the right fit.</p><p><br></p><p><strong>Roles We Typically Staff For:</strong></p><ul><li>Client Services Representative</li><li>Customer Support Specialist</li><li>Call Center Associate</li><li>Order Entry / Processing Specialist</li><li>Administrative Customer Service Coordinator</li></ul><p><strong>Why Work with Robert Half?</strong></p><p> At Robert Half, we go beyond simply placing you in a role—we’re invested in your success. We offer:</p><ul><li>Access to a wide network of local and national employers</li><li>Competitive compensation and benefits, including health, dental, vision, and 401(k)</li><li>Opportunities across industries, from entry-level to experienced professional</li><li>A dedicated recruiting team committed to matching your skills and goals with the right opportunities</li></ul><p>Whether you’re early in your career or an experienced professional ready for your next move, Robert Half is here to help you take the next step.</p><p><br></p><p><strong>Ready to Explore Opportunities?</strong></p><p>Apply today or connect with our team at (563) 359-3995 to learn more about how we can help you find your next customer service or support role.</p>
<p>Join a trusted Quad Cities organization as a <strong>Service Center Coordinator</strong>, where you’ll play a key role in supporting field technicians and ensuring smooth day-to-day service operations. In this role, you’ll be the information hub—relaying updates, coordinating schedules, and maintaining clear communication to keep projects moving forward. If you’re detail-oriented, thrive in a team environment, and enjoy being the person others rely on for organization and clarity, this could be a great fit.</p><p>Apply today or call our office at 563-359-3995 to connect with our team to learn more!</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Act as the primary support contact for field technicians, providing timely updates and accurate details.</li><li>Coordinate schedules, assignments, and service requests to keep operations running efficiently.</li><li>Document and update service records, work orders, and project details with accuracy.</li><li>Ensure smooth communication between customers, technicians, and office staff.</li><li>Assist with additional administrative and coordination needs as required.</li></ul><p><strong><u>Why Robert Half?</u></strong></p><p>At Robert Half, we do more than connect you with a job—we partner with you to find the right fit. From flexible placements to long-term career growth, we’re here to support you every step of the way. When you work with us, you’ll have a team in your corner, ready to advocate for your success.</p>
<p><strong>Job Title: Front Desk Representative (Contract)</strong></p><p><strong>Location: Iowa City, Iowa</strong></p><p><strong>Description:</strong></p><p>We are seeking a friendly and organized Front Desk Representative to join our client's team on a <strong>short-term contract</strong> basis. Acting as the "Director of First Impressions," the ideal candidate will play a pivotal role in creating a welcoming environment for visitors, handling phone calls, and assisting with various clerical tasks. If you have excellent communication and organizational skills, this is an excellent opportunity to showcase your talents while contributing to the success of a dynamic company in Iowa City.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist clients and visitors with a friendly and professional demeanor, ensuring a seamless first impression.</li><li>Answer incoming phone calls promptly, routing them to the appropriate departments or providing accurate information as needed.</li><li>Manage daily administrative tasks, such as data entry, filing, scanning documents, and organizing office materials.</li><li>Assist with scheduling appointments, managing calendars, and coordinating meetings.</li><li>Maintain a clean and organized front desk and reception area.</li><li>Provide high-quality customer service to internal staff and external stakeholders.</li><li>Support additional clerical tasks and special projects as requested.</li></ul><p><br></p>
<p>We’re partnering with a well-established credit union experiencing significant growth and team integration! Their collections department now supports both direct and indirect lending and is seeking a service-minded professional to join their team.</p><p><br></p><p>Apply today or contact our team at 563-359-3995 to learn more. Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Details:</p><p>Location - Onsite: Moline, IL</p><p>Hours: M-F 8:30am-5pm</p><p>Duration: Contract-to-Hire</p><p><br></p><p>Key Responsibilities:</p><p>- Handle early-stage delinquency queues (typically 7+ days past due) with a focus on proactive, respectful outreach via phone, text, and email</p><p>- Respond to inbound member calls regarding locked accounts, payment issues, and account recovery</p><p>- Collaborate with team members to find solutions and bring accounts back into good standing</p><p>- Progress into more complex queues over time, with opportunities to develop negotiation skills</p><p>- Contribute to a team culture that emphasizes member service, accountability, and collaboration</p>
<p>We’re partnering with John Deere to find their next Employee Experience Representative! This HR support role is part of the Human Resources Operations Center (Ask HR) and plays a key part in delivering top-tier service to employees and internal HR teams. The position offers a hybrid schedule — 4 days onsite and 1 day remote — following 2–3 months of onsite training.</p><p><br></p><p>Interested? Apply today or contact Christin, Erin, or Lydia at (563) 359-3995 to learn more!</p><p><br></p><p>Key Responsibilities:</p><p>-Provide responsive, professional support for HR processes and inquiries</p><p>-Support HR functions like onboarding, internal transfers, record maintenance, and training administration</p><p>-Handle sensitive information with confidentiality</p><p>-Collaborate on process improvements and efficiency initiatives</p><p>-Ensure service levels are consistently met or exceeded</p>
<p>Medical Phones Room Support – Contract to Hire Opportunity!</p><p><br></p><p>Join our client in the medical industry with an organization where patients feel like family. We’re seeking a reliable, calm, and customer-focused professional to support a busy phones room team. This is a contract-to-hire opportunity with strong potential for long-term growth. Apply today or contact our team at <strong>563-359-3995</strong> to learn more! Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Hours: 7:50a to 4:45p</p><p><br></p><p><strong><u>Daily Responsibilities:</u></strong></p><p>Answering and directing high-volume inbound phone calls, documenting each interaction into eClinicalWorks (ECW)</p><p>Calls may be related to:</p><p>• Appointment scheduling and rescheduling ]</p><p>• Medical refill requests</p><p>• Questions for the provider</p><p>• Receiving test results from other facilities</p><p><br></p><p>If you're passionate about helping others and want to be part of a compassionate, patient-first environment — we’d love to connect with you!</p>
<p><strong>2nd Shift Warehouse Administrative Coordinator</strong></p><p><br></p><p>Are you highly organized, detail-oriented, and ready to keep a busy warehouse office running smoothly? Do you enjoy juggling multiple tasks, solving problems, and keeping operations on track behind the scenes? If so, you are in luck! Robert Half is partnering with John Deere's North American Parts Distribution Center to find their next Warehouse Administrative Coordinator! This onsite position focuses on data entry, document processing, and system troubleshooting to ensure accuracy and efficiency across departments.</p><p><br></p><p><strong><u>Role Details:</u></strong></p><p>- Shift: 2nd Shift — 2:00 PM–10:30 PM (overtime possible)</p><p>- Contract: Currently approved for 1 year, possibility for extension</p><p>- Physical Requirements: Must have metatarsals on day one, stand for most of shift, lift up to 28 lbs.</p><p>- Visa sponsorship not available now or in the future.</p><p><br></p><p><strong>Apply today or reach our team at (563) 359-3995 — Christin, Erin, and Lydia are great points of contact!</strong></p><p><br></p><p><strong><u>Why Partner with Robert Half?</u></strong></p><p>When you work with Robert Half, you’re not just securing a great job opportunity — you’re gaining access to competitive benefits and dedicated career support. Eligible contract professionals can enjoy health, dental, and vision insurance, a 401(k) savings plan, holiday pay, and more. Plus, our team is here to guide you every step of the way.</p><p><br></p><p><strong><u>Key Duties</u></strong></p><p>- Enter pick ticket stub data into DNS systems</p><p>- Troubleshoot/manage inventory systems (AS400 a plus)</p><p>- Act as customer service contact for warehouse inquiries</p><p>- Maintain 11 office printers</p><p>- Prepare shipping docs (BOLs, customs) and assist at driver window</p><p>- Support will-call requests and other departmental tasks</p><p>- Operate Cushman vehicle onsite (training provided)</p>
<p><strong>Night Shift Administrative Warehouse Coordinator </strong>(Contract Role)</p><p>Are you someone who thrives in an organized, fast-paced administrative role and enjoys working behind the scenes to keep operations running smoothly? Do you possess exceptional attention to detail and take pride in your ability to multitask effectively while maintaining accuracy? If so, this 3rd Shift Administrative Warehouse Coordinator opportunity could be the perfect fit for you!</p><p><br></p><p><strong>Position Overview</strong></p><p>Our team is seeking a reliable and detail-oriented Administrative Warehouse Coordinator for a long-term contract opportunity approved through October 2026, with strong potential for extension. This pivotal role supports warehouse operations by performing critical administrative tasks, including data entry, document processing, and troubleshooting inventory system issues. You'll become an integral part of the team ensuring seamless communication between departments, timely processing of documents, and efficient operation of office and printer systems.</p><p><br></p><p><strong>Location: </strong>100% onsite</p><p><strong>Shift: </strong>3rd Shift, Sunday nights – Thursday nights, 9:30 PM to 6:00 AM (with potential overtime)</p><p><strong>Contract Duration:</strong> Approved through October 2026, with a strong possibility of extension</p><p><strong>Physical Requirements:</strong> Must have metatarsals and be comfortable on your feet for most of your shift; ability to lift up to 28 pounds is required</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Perform accurate data entry of pick ticket stubs into DNS systems</li><li>Manage and troubleshoot inventory systems (knowledge of AS400 and other tools is a plus)</li><li>Serve as the point of contact for warehouse customer service, resolving inquiries efficiently</li><li>Maintain and troubleshoot 11 office printers with a sense of urgency</li><li>Assist with shipping documentation, BOLs, customs document creation, driver window operations, and equipment distribution</li><li>Assist with will-call requests and provide backup support for all department duties</li><li>Drive a John Deere-owned Cushman for on-site tasks after completing required training</li></ul><p><strong>Why Join Us?</strong></p><p>This opportunity offers long-term stability and the chance to support critical operations within a highly respected company. With this role, you can showcase your organizational and data management expertise and build lasting professional experience in a dynamic warehouse-adjacent environment. Connect with our team today by calling us direct at (563) 359-3995!</p>
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Cedar Rapids, Iowa City, and Muscatine, Iowa area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***</p>
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
<p>We are looking for a skilled IT Technician (Level 2) to join our team in the Quad Cities. In this Contract-to-permanent position, you will provide both hands-on and remote technical support to ensure the seamless operation of IT systems and infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems to ensure optimal performance.</p><p>• Provide support for end-user provisioning, including setup and configuration of devices for new team members.</p><p>• Manage and maintain Active Directory and Office 365 accounts, ensuring secure and efficient user access.</p><p>• Monitor and maintain network infrastructure, including wireless protocols and cable assemblies.</p><p>• Collaborate with team members to troubleshoot and address system-wide challenges.</p><p>• Deliver excellent customer service by addressing user inquiries and providing clear technical guidance.</p><p>• Ensure compliance with IT standards and security protocols in all technical operations.</p><p>• Assist with the implementation and maintenance of wireless application protocols (WAP) and wireless personal area networks (WPAN).</p><p>• Maintain and utilize Norton Utilities for system optimization and reliability.</p><p>• Document technical processes and solutions to support knowledge sharing and continuous improvement.</p>
<p><strong>Exciting Opportunities in Administrative Support</strong></p><p>Are you ready to take your administrative career to the next level? Robert Half’s Administrative & Customer Support Contract Practice Group is actively seeking talented professionals who want to put their skills to work within leading organizations! With a variety of contract and consulting opportunities available—from short-term assignments to long-term projects—we provide the flexibility you need to grow your career, all while supporting meaningful work that makes an impact.</p><p><br></p><p><strong>Why Work With Robert Half?</strong></p><p>At Robert Half, we specialize in matching skilled professionals with great work opportunities. Whether you’re an experienced Executive Assistant, an organized Office Manager, or a detail-driven Administrative Coordinator, our dedicated recruiters will help you find roles aligned with your expertise and career goals.</p><p>• <strong>Flexible Opportunities:</strong> From short-term projects to extended engagements, we offer options that fit your schedule and lifestyle.</p><p>• <strong>Diverse Industries:</strong> Work with organizations ranging from small businesses to Fortune 500 companies.</p><p>• <strong>Skill Development:</strong> Build your experience by taking on projects that challenge and strengthen your administrative expertise.</p><p>• <strong>Ongoing Support:</strong> Our team is here to guide you with regular check-ins, career advice, and resources to help you succeed.</p><p>• <strong>Competitive Benefits:</strong> Enjoy weekly pay, access to health, vision, and dental insurance, 401(k) enrollment options, and online training resources.</p><p><br></p><p><strong>Roles We Staff For</strong></p><p>Our contract practice group focuses on a range of administrative and support roles, including but not limited to:</p><p>• Administrative Assistant</p><p>• Executive Assistant</p><p>• Office Manager</p><p>• Receptionist / Front Desk Coordinator</p><p>• Project & Operations Support Specialist</p><p><br></p><p><strong>How to Apply</strong></p><p>If you’re ready to explore a variety of administrative and executive support opportunities, we’d love to connect with you! Submit your updated resume today and join Robert Half’s network of skilled professionals.</p><p>At Robert Half, we can’t wait to help you find your next opportunity! Let’s build your future together.</p>
<p>Robert Half is seeking a <strong>MOCI Process Specialist</strong> to join John Deere’s team. In this role, you will partner closely with UX, Product Owners, internal customers, and development teams to manage implementations, data needs, and lead cross-product user acceptance testing (UAT). You’ll play a key role in driving process improvement, supporting system testing, and ensuring high-quality solutions that align with business objectives.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Collaborate with work teams to implement strategic objectives that improve business growth, processes, products, and customer satisfaction.</li><li>Lead or consult in project planning to ensure alignment with business goals and secure management approvals.</li><li>Define realistic project outcomes and customer satisfaction targets.</li><li>Monitor project/program status and provide updates to leadership and stakeholders.</li><li>Lead cross-product testing, consult on automated testing scenarios, and maintain test data for consumers.</li><li>Train users on complex new functionality and support UX mock-up creation.</li><li>Assist with audit reporting, system security, and feedback analysis to improve test quality.</li></ul>
<p>Are you a detail-oriented professional with a passion for numbers and processes? Do you thrive in environments that combine complexity and community-focused values? An established, family-owned company is seeking an <strong>Accounting Specialist </strong>to join its team during an exciting period of growth and system transformation.</p><p><br></p><p><strong>Why You’ll Love Working Here:</strong></p><p>This company is modernizing its systems, including payroll, brokerage management software, and accounting platforms, creating opportunities to make a lasting impact. With multiple entities to support, from real estate ventures to smaller limited-transaction groups, you’ll be part of a small accounting team that values collaboration and stability.</p><p><br></p><p>As a family-oriented organization, the company offers a welcoming, supportive workplace culture with community-focused initiatives, employee events like food trucks and social gatherings, and a focus on people-first values. With a temp-to-hire opportunity, you and the company will have the chance to ensure a long-term fit.</p><p><br></p><p><strong>Role Overview:</strong></p><p>As an Accounting Specialist, you’ll play a pivotal role in managing financial processes, ensuring accuracy during the company’s transition to new systems. You’ll juggle responsibilities that include tracking accounts receivable, processing accounts payable, managing deposits, and reconciling transactions.</p><p><br></p><p><strong>Responsibilities Include:</strong></p><ul><li>Accounts Payable & Receivable: Post customer transactions, process vendor invoices, and handle monthly check runs.</li><li>Bank Deposits: Manage daily deposits across multiple accounts and support monthly bank reconciliations.</li><li>Data Management: Maintain files, verify expense reports, and address discrepancies.</li><li>System Utilization: Work through paper-driven and technology-supported processes, integrating legacy systems into the company’s modern accounting platforms.</li><li>Multi-Entity Support: Oversee financial tasks for a mix of entities with varying transaction levels.</li></ul><p>Accounting Specialist will work closely with department leaders who value mentorship and understanding as they guide the company through a major system overhaul. The culture emphasizes community involvement and work-life balance, making this a great fit for those who value softer organizational priorities over a fast-paced corporate environment. Connect with our team today by calling us at (563) 359-3995 to learn more!</p>
<p>Our client is growing and we are recommending a detail-oriented and driven Fraud Investigator to join their team. As part of the Fraud and Risk department, you will play a key role in preventing, identifying, and investigating financial fraud across branches. If you enjoy piecing together puzzles, analyzing data, and working both independently and collaboratively, this could be a great role for you.</p><p><br></p><p>This position begins as a contract role, with the potential to evolve into a full-time position based on performance and business needs in 2026. Opportunity does provide for hybrid flexibility while requiring flexibility for occasional in-office collaboration or travel to branch locations.</p><p><br></p><p>As a Fraud Investigator, you will:</p><ul><li>Monitor, review, and analyze fraud alerts to identify potential fraudulent activity.</li><li>Investigate suspicious transactions, including online banking activity, ACH fraud, wire transfers, and positive pay alerts.</li><li>Research, collect evidence, and document findings for suspicious activity cases.</li><li>Work closely with internal clients, customers, and law enforcement to resolve cases.</li><li>Prepare concise reports that summarize investigations, findings, and recommendations.</li><li>Collaborate with charter-specific investigators and escalate cases when needed.</li><li>Support ongoing fraud prevention efforts and contribute to team success.</li></ul><p>This role will initially focus heavily on alert monitoring, with opportunities to participate in broader fraud investigations as you develop in the position.</p><p><br></p><p>Why join us? </p><p>Take on a meaningful role that blends analytics, problem-solving, and communication to combat financial crimes. You’ll have opportunities to expand your skills, tackle exciting challenges, and grow your knowledge as you work alongside dedicated fraud prevention professionals.</p><p><br></p><p>This is more than a job—it’s your opportunity to make an impact while developing your professional expertise. Connect with our team today by calling us directly at (563) 359-3995! </p><p><br></p>
