<p>We are looking for a skilled and motivated Legal Assistant to join our team in Miami, Florida. This contract-to-permanent position requires an individual with exceptional organizational skills, attention to detail, and the ability to handle confidential information with the utmost professionalism. The role involves working closely with a managing partner and supporting various legal and administrative tasks. MUST be Fluent in English and Italian or French.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain the managing partner's calendar, ensuring all appointments and deadlines are accurately scheduled.</p><p>• Coordinate meetings and handle scheduling requests with clients and other stakeholders.</p><p>• Prepare and submit expense reports in a timely and organized manner.</p><p>• Upload and manage legal documents using NetDocs, ensuring proper documentation and filing.</p><p>• Respond to client inquiries on behalf of the managing partner with professionalism and discretion.</p><p>• Draft and review legal documents as needed, ensuring accuracy and compliance.</p><p>• Handle sensitive and confidential information while adhering to strict confidentiality protocols.</p><p>• Provide administrative support for various legal duties as assigned.</p><p>• Ensure effective communication and collaboration within the team to meet deadlines and objectives.</p>
<p>We’re looking for a friendly, organized, and reliable Receptionist to serve as the first point of contact for visitors and callers. This role is ideal for someone who enjoys helping others, staying organized, and keeping daily office operations running smoothly.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors in a welcoming and professional manner</li><li>Answer and direct incoming calls</li><li>Manage front desk email inbox and respond to inquiries</li><li>Maintain reception area cleanliness and organization</li><li>Schedule appointments, meetings, and conference room use</li><li>Receive, sort, and distribute mail and packages</li><li>Assist with basic administrative tasks (data entry, filing, scanning, etc.)</li><li>Support office staff with additional duties as needed</li></ul><p><br></p>
<p>Robert Half is partnering with a leading law firm seeking a <strong>Corporate Paralegal in Miami, FL</strong>. This position offers a <strong>base salary of up to $80,000</strong> and a <strong>hybrid schedule with 4 days in office and 1 day remote and amazing benefits including health insurance 100% covered</strong>. The firm supports institutional investors worldwide and offers a fast-paced, stable environment supporting a senior-level partner.</p><p>Responsibilities</p><ul><li>Prepare retention documents, powers of attorney, and case materials</li><li>Research corporate structures and maintain electronic files in NetDocuments</li><li>Track participation documents and manage case updates</li><li>Coordinate document notarization and international legalization</li><li>Prepare client reports and meeting materials</li><li>Communicate with clients, counsel, and custodians</li></ul><p>Please send a resume to Deb Montero on LinkedIn. </p>
<p>AV-Rated Florida law firm seeking a <strong>Litigation Paralegal</strong> with 2+ years experience for its Miami office. This is an in-office role (9:00 AM–5:00 PM) offering <strong>up to $68,000 base salary</strong>, health, dental, vision, paid time off, and a collaborative team environment. Ideal for a strong litigation paralegal interested in expanding into <strong>intellectual property and franchise litigation</strong> with growth and mentorship.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Draft pleadings and court filings</p><p>• Manage litigation files and docketing</p><p>• Review documents and prepare case updates</p><p>• Support IP and franchise litigation</p><p>• Assist with billing and invoicing</p><p><br></p><p>Please send your resume to Deb Montero on LinkedIn.</p><p> </p>
<p>We are in search of an Event Manager to join our team in the Events/Exhibitions industry based in Miami, Florida. As an Event Manager, you will be responsible for overseeing and executing various brand and corporate event programs. Your role will involve handling a vast array of events, including brand launches, PR stunts, corporate conferences, trade shows, and more. You will be working in a fast-paced environment, managing production staff, and interacting directly with clients.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the execution of different event programs, ensuring timely and accurate delivery</p><p>• Coordinate with both internal and external teams to meet deadlines and deliverables</p><p>• Translate creative concepts into concrete project plans and deliverables</p><p>• Manage onsite teams to ensure smooth installation and execution of events</p><p>• Handle event budgets of varying scales, ensuring efficient allocation and utilization of resources</p><p>• Travel as required for the production and execution of events across the country</p><p>• Manage multiple event programs simultaneously, each at different stages of planning and execution</p><p>• Communicate effectively with third-party suppliers to ensure alignment with team and client visions</p><p>• Utilize Project Management Tools proficiently for efficient event planning and execution</p><p>• Cultivate and maintain relationships with vendors, and seek out new potential partnerships</p><p>• Use your skills in Event Management and Event Production to create memorable experiences for our clients and their audiences.</p><p><br></p>
We are looking for a detail-oriented Staff Accountant to join our team in Miami, Florida. This Contract to permanent position offers an exciting opportunity to work on diverse accounting tasks, including financial reporting, budgeting, and account reconciliation. The ideal candidate will have strong expertise in accounting systems and processes, with a focus on accuracy and efficiency.<br><br>Responsibilities:<br>• Oversee daily accounting and bookkeeping tasks using QuickBooks Enterprise and QuickBooks Online.<br>• Perform monthly reconciliations for operating accounts and trust accounts, ensuring accuracy and compliance.<br>• Create budgets and forecasts, evaluating quarterly and annual cash flow needs.<br>• Manage accounts receivable and accounts payable processes, including deposits and tax payments.<br>• Facilitate domestic and international wire transfers and handle cash management operations.<br>• Prepare detailed financial statements and reconcile them with external accountants.<br>• Generate annual client reports detailing incoming and outgoing transactions.<br>• Develop internal management reports to support business decision-making.<br>• Maintain vendor and banking relationships, including insurance management.<br>• Review and process payments while ensuring accuracy of transactions across multiple accounts.
<p>Well-respected boutique Miami law firm seeking a Commercial Litigation Associate with 1–5 years of experience in <strong>state and federal courts. </strong>Firm offers hybrid flexibility, low billable expectations, competitive compensation, performance bonuses, hands-on mentorship, and the opportunity to develop client relationships with guidance and support from partners. </p><p><strong><u>Responsibilities include:</u></strong></p><p>• Attending hearings</p><p>• Drafting and arguing motions</p><p>• Taking and defending depositions</p><p>• Managing discovery</p><p>• Handling state and federal litigation</p><p>Send your resume confidentially to Deb Montero on LinkedIn for an immediate response. </p>
<p>The DevOps Engineer will design, build, and maintain secure, scalable, and highly available cloud infrastructure while accelerating delivery of features through automation, CI/CD, and observability. You’ll be a force multiplier for engineering teams, ensuring systems are fast, resilient, and easy to operate.</p><p> </p><p>Key Responsibilities:</p><ul><li>Build, expand, and optimize cloud infrastructure (AWS, GCP, or Azure) using Infrastructure as Code (Terraform, Pulumi, CloudFormation, CDK)</li><li>Design and implement CI/CD pipelines that enable multiple daily deployments with zero downtime (GitHub Actions, GitLab CI, ArgoCD, Jenkins, CircleCI)</li><li>Automate everything: configuration management (Ansible, Chef, Puppet), application deployments, self-healing systems, and security hardening</li><li>Own production reliability: monitoring, alerting, log management, and on-call response (Datadog, Prometheus+Grafana, New Relic, PagerDuty, Opsgenie)</li><li>Drive progressive delivery practices: blue-green, canary, feature flags, and rollback strategies</li><li>Perform capacity planning, cost optimization, and performance tuning across compute, storage, and networking</li><li>Collaborate in project planning to evaluate technical feasibility, risks, and delivery trade-offs</li><li>Harden systems and pipelines for security and compliance (IAM, Vault, Trivy, Snyk, OPA/Gatekeeper)</li><li>Document architectures, runbooks, and processes while mentoring engineers on DevOps best practices</li></ul><p><br></p>
<p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
<p>The AI/ML Engineer will design, build, and deploy production-grade machine learning and AI systems that power core products and features. This role bridges cutting-edge research with reliable, scalable engineering, turning prototypes into high-performance services that run 24/7 in production.</p><p> </p><p>Key Responsibilities:</p><ul><li>Design and implement end-to-end ML pipelines: data ingestion, feature engineering, training, evaluation, deployment, and monitoring</li><li>Develop, optimize, and productionize models using PyTorch/TensorFlow/JAX (including LLMs, vision, multimodal, and custom architectures)</li><li>Optimize inference for latency, memory, and cost (quantization, pruning, distillation, TensorRT, ONNX, vLLM)</li><li>Integrate models into backend systems via REST/gRPC APIs, event-driven architectures, or real-time serving</li><li>Own MLOps practices: experiment tracking (MLflow, W& B), model registry, CI/CD for ML, canary deployments, drift detection, and observability</li><li>Collaborate with data scientists to harden research prototypes into clean, tested, production-ready code</li><li>Build and maintain retrieval-augmented generation (RAG), agentic workflows, and prompt-engineered systems when appropriate (LangChain, LlamaIndex)</li><li>Continuously monitor, retrain, and improve live models to maintain performance and reliability</li></ul><p><br></p>
We are looking for a motivated and strategic Account Sales expert with a keen eye for detail to drive growth through distributor and regional partner networks. This role is pivotal in shaping our global distribution strategy, expanding B2B exports, and fortifying partnerships across key markets. The ideal candidate will bring expertise in sales leadership and a strong understanding of the beauty industry.<br><br>Responsibilities:<br>• Build and nurture long-term relationships with distributors to ensure mutual growth and success.<br>• Develop and execute sales strategies tailored to distributor needs and market conditions.<br>• Expand the partner network by identifying, onboarding, and training new distributors.<br>• Lead negotiations with partners to foster trust, enhance collaboration, and drive sales conversions.<br>• Act as the primary liaison between distributors and internal teams to streamline deal execution.<br>• Conduct market research to identify potential distributors and strengthen the company’s presence in target regions.<br>• Provide ongoing support to partners, including product training and promotional guidance.<br>• Collaborate with the product team to align distributor feedback with product development.<br>• Monitor distributor performance and implement strategies to optimize sales outcomes.
<p>We are seeking a Vice President level candidate for a Utilities sector Business Development role in Miami</p><p> </p><p>Location: Miami</p><p>Schedule: In-Office standard industry hours 7:30-3:30 etc.</p><p><br></p><p>Salary $220-$250,000</p><p>Bonus up to 50% discretionary bonus and possible equity sharing</p><p>Benefits full comprehensive and competitive package of health, PTO, 401k and other perks</p><p> </p><p>Requirements:</p><p>• Experience within Utilities from Construction or Civil contracting sectors (or energy services/power and electric)</p><p>• Direct experience from large scale Utilities</p><p>• Book of Network for Business Development within Utilities</p><p>• Ability to Lead and execute strategic relationship initiatives</p><p>• Bachelor's degree in business, engineering or a related field</p><p> </p><p>Company and Job Overview: PE backed under an umbrella of civil engineering services; this location/region specializes in underground utilities. The ideal candidate comes from Construction within Utilities and a Network for Business Development opportunities. A strong background in utility site restoration, excavation, duct banks or pole setting is useful. The Vice President will oversee the day-to-day of the local departments with an emphasis on processes and continuity, and working closely with other management to ensure smooth operations with efficiencies and measures in place aligned to meet the organizations overall growth goals.</p><p><br></p><p>This role is primarily tasked with Business Development execution, scaling sustainable profitable growth year-to year. Opening doors and avenues for new business and demonstrating progress in driving the growth initiatives with utility and primary contracting clients. Expands customer relationships and establishes the company’s presence in new service lines and geographic areas.</p><p>As part of the Strategic Leadership, this role works closely with local management, reporting to PE. Communicating execution plans, performance and other reporting, KPIs and also measuring success in the maintaining the local company culture, safety, and talent. </p>
<p>The Software Engineer will design, build, and deliver high-quality, maintainable software that powers our core products and platforms. You’ll own features end-to-end — from requirements and architecture through implementation, testing, and production monitoring — while collaborating across engineering, QA, and hardware teams.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Translate product requirements into clean, detailed engineering specifications and architecture designs</li><li>Write robust, testable, and performant code in our primary stack (Python, Go, Java, TypeScript, or similar)</li><li>Collaborate with QA to create comprehensive test plans (unit, integration, E2E) and ensure high test coverage</li><li>Partner with hardware/embedded engineers to design, integrate, and validate software-hardware interactions</li><li>Drive adoption of consistent development methodologies (Agile, Scrum, or Kanban) within the team</li><li>Produce clear, up-to-date technical documentation: design docs, API specs, runbooks, and onboarding guides</li><li>Participate in code reviews, pair programming, and architecture discussions</li><li>Instrument code for observability and own the reliability of the features you ship</li><li>Continuously improve engineering practices, tooling, and velocity</li></ul><p><br></p>
We are looking for an experienced Accounts Receivable Analyst to join our team in Miramar, Florida. This long-term contract position offers an exciting opportunity to manage and analyze high-volume accounts receivable data within the transport industry. The ideal candidate will excel in resolving discrepancies, collaborating with internal and external stakeholders, and ensuring accuracy in financial records.<br><br>Responsibilities:<br>• Review and analyze large volumes of accounts receivable data to identify payment discrepancies and variances.<br>• Classify discrepancies based on their nature, such as quantity, pricing, or unapplied payments.<br>• Collaborate with internal departments and customers to address outstanding issues and ensure timely collections.<br>• Record adjustments and follow-up activities accurately in financial systems.<br>• Ensure compliance with company policies and procedures while managing accounts receivable processes.<br>• Utilize advanced Excel functions, such as pivot tables and VLOOKUP, to reconcile data and support reporting.<br>• Partner with external clients, including large retail chains, to address payment-related challenges.<br>• Assist in the implementation and optimization of systems like SAP and Oracle to enhance efficiency.<br>• Prepare regular reports on accounts receivable status and collection activities.<br>• Identify opportunities for process improvement and recommend actionable solutions.
<p>We are looking for an experienced Accounting Manager/Supervisor to lead and oversee a dedicated accounting team in Miami, Florida. The ideal candidate will bring a strong background in accounting practices and financial management to ensure accurate reporting and compliance. This role offers an opportunity to manage financial operations, support audits, and contribute to the strategic growth of the team.</p><p><br></p><p>Responsibilities:-</p><p>• Supervise and mentor a team of three accounting professionals, fostering their growth and development.</p><p>• Oversee the preparation and review of journal entries and ensure accuracy in financial records.</p><p>• Manage accounts payable, accounts receivable, and payroll accruals to maintain smooth operations.</p><p>• Prepare and analyze monthly, quarterly, and annual financial statements.</p><p>• Support the budgeting and forecasting process to align with organizational goals.</p><p>• Conduct bank reconciliations and monitor cash flow to ensure effective cash management.</p><p>• Assist in external and internal audit processes to ensure compliance with regulations.</p><p>• Develop and implement accounting policies and procedures to improve operational efficiency.</p><p><br></p><p>-If you are interested call : janet.silva@roberthalfcom or 786-393-4588</p>
We are looking for an Administrative Assistant to join our team in Miami, Florida. This position is contract-to-permanent and offers an opportunity to support essential office operations while working closely with a technician. The ideal candidate will play a key role in ensuring smooth workflows and maintaining effective communication with clients.<br><br>Responsibilities:<br>• Provide assistance with data recovery services and ensure accurate documentation.<br>• Maintain effective communication with clients regarding service updates and inquiries.<br>• Oversee daily office operations to ensure efficiency and organization.<br>• Perform data entry tasks and manage filing systems.<br>• Coordinate the shipping and return of computers and equipment to clients.
We are looking for a detail-oriented Accounts Receivable Clerk to join our team on a contract basis in Boca Raton, Florida. In this role, you will be responsible for managing customer invoices, ensuring accurate posting, and streamlining billing processes. This position requires strong organizational skills and a commitment to precision in all aspects of accounts receivable operations.<br><br>Responsibilities:<br>• Process customer invoices and ensure accurate posting to appropriate accounts.<br>• Maintain detailed records of transactions and reconcile accounts as needed.<br>• Follow established procedures to manage billing functions and cash applications.<br>• Communicate effectively with internal teams and customers to resolve discrepancies.<br>• Utilize Microsoft Excel and Outlook to support daily operations and reporting.<br>• Handle collections and cash applications efficiently while adhering to company policies.<br>• Ensure compliance with financial regulations and company standards.<br>• Monitor accounts receivable aging and address overdue balances promptly.<br>• Collaborate with team members to meet deadlines and improve workflows.<br>• Provide exceptional attention to detail in all aspects of accounts receivable management.
We are looking for a skilled Payroll Administrator to join our team on a contract basis in Miramar, Florida. This role involves handling payroll operations for corporate employees, ensuring accurate and timely processing of payments and maintaining compliance with payroll-related regulations. The ideal candidate will have a strong understanding of payroll systems and processes, excellent organizational abilities, and the capacity to manage a high volume of tasks effectively.<br><br>Responsibilities:<br>• Compile and prepare payroll data for submission to the payroll department, ensuring accuracy and completeness.<br>• Review employee hours and make necessary adjustments to ensure correct payment calculations.<br>• Process manual salary adjustments, including vacation pay and other compensation changes.<br>• Maintain and administer various bonus and salary programs in alignment with company policies.<br>• Calculate and validate sales commissions to ensure accuracy.<br>• Conduct audits of weekly payroll to confirm employees are paid correctly and resolve any discrepancies.<br>• Address payroll-related inquiries from employees, explaining gross-to-net calculations as needed.<br>• Generate ad hoc reports and provide relevant payroll data to stakeholders.<br>• Research and resolve discrepancies in pay or benefit hours promptly.<br>• Collaborate with internal teams and departments to ensure smooth payroll operations.
<p>The Network Security Engineer will design, implement, and maintain secure enterprise network infrastructure while proactively defending against threats. You will own the availability, performance, and security of firewalls, intrusion detection/prevention systems, VPNs, and perimeter defenses across on-prem and multi-cloud environments.</p><p> </p><p>Key Responsibilities:</p><ul><li>Assess network security requirements and design hardened architectures (zero-trust, segmentation, DMZ, SASE/SSE)</li><li>Select, deploy, and integrate security appliances and software (firewalls, IDS/IPS, WAF, VPN concentrators, proxy, NAC)</li><li>Build and maintain firewall policies, NAT rules, VPN tunnels, and secure remote access solutions</li><li>Perform advanced troubleshooting of network and security incidents using packet capture, traffic analysis, and log correlation</li><li>Respond to security events, conduct root-cause analysis, and implement remediation plans</li><li>Manage and tune perimeter defenses: Palo Alto, Fortinet, Cisco Firepower, Check Point, Cloudflare, Zscaler, etc.</li><li>Implement and maintain intrusion detection/prevention (Snort, Suricata, Zeek, CrowdStrike Falcon, Microsoft Defender for Cloud)</li><li>Conduct regular security assessments, rule reviews, penetration test support, and compliance audits (PCI, SOC2, ISO27001, NIST)</li><li>Automate repetitive tasks via scripting (Python, Ansible) and infrastructure-as-code where possible</li><li>Provide Tier-3 escalation support and post-incident reporting</li></ul><p> </p>
<p>We are looking for a dynamic and results-driven <strong>Account Sales Representative</strong> to join our team. In this role, you will be responsible for promoting a diverse range of plastic sheet products, developing sales strategies, and driving revenue growth with both new and existing clients. If you are confident, persuasive, and eager to succeed in a competitive sales environment, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Present and promote a broad portfolio of plastic sheet products, including Acrylic, Polycarbonate, Foam PVC, Marine Board, and Bullet-Resistant Acrylic.</li><li>Identify and pursue new business opportunities while maintaining strong relationships with existing clients.</li><li>Develop and execute sales strategies to expand market share and increase revenue.</li><li>Research market trends, competitors, and industry dynamics to identify growth opportunities.</li><li>Provide product knowledge and training to customers, ensuring they understand the benefits of our solutions.</li><li>Gather customer feedback and market insights to support new product development.</li><li>Utilize CRM tools to track sales activities, maintain a pipeline of opportunities, and forecast revenue.</li><li>Travel regularly to meet with clients, build relationships, and close sales.</li></ul>
<p>We are looking for a skilled Demand Planner to join our team in Coral Gables, Florida. This role is vital to ensuring accurate demand forecasts and aligning production strategies to meet customer needs effectively. The ideal candidate will bring strong analytical abilities, excellent communication skills, and experience in supply chain planning to help optimize inventory and minimize disruptions.</p><p> </p><p>Location: Coral Gables</p><p>Schedule: 2 days Remote / 3 days In-office</p><p> </p><p>Salary: $65,000 -$75,000 ($80,000 stretch)</p><p>Bonus: around 5%</p><p>Benefits; 100 % paid medical, Generous PTO, generous Holidays, 401k and Free Parking.</p><p> </p><p>Company Overview: A reputable brand of perishables, bread and pastry products sold at supermarkets, wholesale clubs and food retailers nationwide and exported to South America. This dynamic company that values employees and offers a hybrid Remote and In-office schedule is adding to their team!</p><p> </p><p>Keys to this role:</p><p>2 years of Demand Planning and any experience within the Food Industry. Excellent verbal and written communication skills, with fluency in English.</p><p> </p><p>Job Duties: The Demand Planner is a vital part of the Supply Chain planning; and collaboration to ensure production and inventory levels meet demand. This role is responsible for analyzing historical and market trends, and customer purchases and promotions; in addition to collecting data from internal departments. And to identify risks and opportunities for business improvement. The ideal candidate is proficient in creating and maintaining forecasting models, making adjustments as needed; staying alert of new trends and demand planning technologies.</p><p> </p><p>The Demand Planner plays a critical role in interdepartmental communications and stakeholders; and to ensure S& OP strategies are aligned and for optimal inventory management. And has the ability to contribute recommendations for efficiencies to management in a team oriented culture. </p>
We are looking for a skilled Business Systems Analyst to join our team in Ft. Lauderdale, Florida. In this role, you will play a critical part in ensuring the functionality and performance of key platforms, particularly within the solar division. Your expertise will help streamline operations, troubleshoot issues, and enhance platform usability to support the organization’s goals.<br><br>Responsibilities:<br>• Serve as the primary technical resource for the Procore platform within the solar division, ensuring optimal performance and usability.<br>• Collaborate with users to diagnose, resolve, and escalate technical challenges effectively.<br>• Oversee system configurations, monitor performance, and manage user access to maintain reliability.<br>• Work closely with organizational and field teams to drive adoption and implement platform improvements.<br>• Identify patterns in user feedback and develop solutions to enhance system functionality.<br>• Provide training and guidance to ensure users can maximize the tools and platforms available.<br>• Translate business requirements into actionable technical solutions that address operational needs.<br>• Stay updated on emerging technologies and tools to continuously enhance system capabilities.<br>• Ensure smooth integration and functionality of SaaS platforms within the organization.
We are looking for a Device Support Specialist to join our team in Coral Springs, Florida. In this role, you will serve as the primary contact for technical support, assisting customers with hardware-related inquiries and troubleshooting. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. This is a contract-to-permanent position offering an exciting opportunity to work with innovative technologies and collaborate across multiple teams.<br><br>Responsibilities:<br>• Provide technical assistance to customers, addressing inquiries and offering solutions for hardware-related issues.<br>• Assist customers with the installation, configuration, and operation of devices, ensuring optimal performance.<br>• Document customer interactions, track support cases, and ensure timely resolution of issues.<br>• Coordinate the replacement, shipping, and receiving of device components as necessary.<br>• Perform basic testing and functionality checks on returned hardware to identify potential defects.<br>• Update and maintain accurate records in support ticket systems and technical documentation.<br>• Collaborate with engineering teams to conduct product testing and provide feedback for improvements.<br>• Work closely with operations and product management teams to align support efforts with business objectives.<br>• Deliver exceptional customer service by addressing concerns with clarity and professionalism.
<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
<p>Position Overview</p><p>We are seeking a Training Analyst I to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations. This role plays a vital part in ensuring employees are prepared to adopt new systems and processes by developing training content, documenting workflows, and facilitating engaging learning experiences. The ideal candidate brings strong instructional design capability, experience in customer service environments, and the ability to collaborate closely with SMEs and cross-functional teams.</p><p>This is an onsite position with occasional travel within the service area.</p><p>Key Responsibilities</p><p>Training Design & Development</p><ul><li>Support the creation, development, and delivery of training materials for SAP-related changes impacting back-office users.</li><li>Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy, completeness, and alignment with operational requirements.</li><li>Develop a variety of training modalities including eLearning modules, videos, simulations, job aids, and instructor-led content.</li><li>Facilitate virtual or in-person instructor-led training sessions for end users affected by SAP implementations.</li><li>Develop and maintain process documentation, workflows, and system procedures to support sustainability and ongoing reference.</li></ul><p>Collaboration & Stakeholder Engagement</p><ul><li>Partner with SMEs, business stakeholders, and internal training team members to gather requirements and validate training strategies.</li><li>Ensure consistency, quality, and alignment across all training deliverables.</li><li>Participate in meetings and provide coaching or support to junior analysts as needed.</li><li>Work frequently with Information Management teams to support training readiness and system adoption.</li></ul>
