<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p>As a Senior Software Developer, you will play a critical role in designing, developing, and maintaining robust software solutions. You will collaborate with cross-functional teams, mentor junior developers, and contribute to the technical direction of projects. Your expertise will ensure the delivery of scalable, secure, and maintainable systems that align with business objectives.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and development of software applications, ensuring adherence to best practices and coding standards.</li><li>Collaborate with product managers, architects, and stakeholders to gather requirements and define technical specifications.</li><li>Develop scalable and maintainable code using modern programming languages and frameworks.</li><li>Conduct code reviews, provide constructive feedback, and mentor junior team members.</li><li>Troubleshoot and resolve complex software issues, ensuring minimal downtime and impact.</li><li>Optimize application performance, scalability, and security through continuous improvement.</li><li>Contribute to the design and implementation of APIs, microservices, and distributed systems.</li><li>Stay updated on emerging technologies and recommend innovative solutions to enhance development practices.</li><li>Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.</li><li>Ensure proper documentation of code, processes, and technical decisions.</li></ul><p><br></p>
We are looking for an experienced Sr. React Developer to join our team on a long-term contract basis. This role involves designing and implementing high-quality React applications while collaborating with cross-functional teams to deliver innovative solutions. Based in Miami, Florida, this position is ideal for a skilled developer with expertise in both front-end and back-end technologies, as well as a passion for building scalable, responsive, and high-performance software.<br><br>Responsibilities:<br>• Design, develop, and maintain robust React applications using React.js, React Native, and React Hooks.<br>• Lead technical projects and guide less experienced team members to ensure adherence to best practices.<br>• Develop and integrate efficient back-end solutions using Node.js, AWS integrations, and NoSQL databases.<br>• Collaborate with cross-functional teams to implement mobile-first and responsive web applications.<br>• Optimize application performance by improving load times, scalability, and overall efficiency.<br>• Integrate third-party APIs and services, including social media platforms and tools such as HubSpot and LogRocket.<br>• Utilize tools like Terraform and AppSync to manage infrastructure and ensure seamless deployment.<br>• Troubleshoot and resolve complex technical issues to maintain system reliability.<br>• Stay updated on the latest developments in React and related technologies to drive innovation.
<p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p><p><br></p>
<p><strong>Job Summary</strong></p><p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p><p><br></p>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p><br></p>
We are looking for a creative and driven Content Creator with a strong background in social media to join our team in Doral, Florida. This long-term contract position offers the opportunity to craft engaging content that aligns with our brand's vision in the cosmetics and beauty industry. As a key contributor, you will work on developing innovative strategies and producing high-quality content for both B2B and B2C audiences.<br><br>Responsibilities:<br>• Manage the company's social media presence across multiple platforms, including Instagram, TikTok, and LinkedIn.<br>• Design and implement content strategies that align with business goals and resonate with diverse audiences.<br>• Utilize AI tools to streamline content ideation, creation, and automation processes.<br>• Create visually compelling assets using video editing and graphic design software.<br>• Plan, produce, and schedule engaging content tailored to B2C and B2B markets.<br>• Collaborate with marketing and design teams on branding initiatives, promotional campaigns, and digital projects.<br>• Monitor content performance using analytics to refine strategies and improve engagement.<br>• Stay informed about trends in beauty, cosmetics, social media, and digital marketing to ensure content remains relevant.<br>• Assist in developing digital materials such as catalogs and other marketing collateral.
<p>We are looking for a skilled Infrastructure Engineer to join our client's team in Delray Beach, Florida. This Contract-to-permanent position offers an excellent opportunity to work on cutting-edge technology infrastructure and contribute to the success of a dynamic organization. The ideal candidate will be responsible for designing, implementing, and maintaining critical IT systems, ensuring seamless operations, and supporting both hardware and software needs. </p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain desktop and notebook computers, including their network connections and related technology equipment.</p><p>• Design, configure, and install VPNs, firewalls, switches, routers, and wireless networks for various users, including city-wide and police networks.</p><p>• Oversee the setup, maintenance, and support of servers, storage area networks, virtual desktops, and VMware hosts.</p><p>• Develop and maintain documentation, including procedures, troubleshooting guides, and user manuals.</p><p>• Monitor and analyze network systems to identify and resolve hardware or software issues, ensuring optimal performance.</p><p>• Implement and manage mobile device management, wireless access, and telecommunication systems.</p><p>• Perform data backup and disaster recovery processes across all servers, ensuring data integrity and availability.</p><p>• Collaborate with IT staff to design and modify hardware and software for new or existing networks.</p><p>• Provide support for product evaluations, software testing, and user training, recommending upgrades or replacements as needed.</p><p>• Participate in an on-call support rotation and mentor team members on both existing and emerging technologies.</p>
