<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a highly skilled Security Network Engineer to oversee and enhance event management processes within our organization. This long-term contract position involves implementing and maintaining event monitoring systems, developing automated workflows, and ensuring seamless incident response. Located in Miami Lakes, Florida, this role offers the opportunity to collaborate with diverse teams and play a crucial part in optimizing event governance and security.<br><br>Responsibilities:<br>• Manage the complete lifecycle of event management processes using ServiceNow, ensuring efficient intake and response to operational alerts.<br>• Configure and integrate monitoring tools such as New Relic, DataDog, and UiPath with ServiceNow to streamline alert processing.<br>• Develop classification rules and severity tags to translate events into actionable incidents.<br>• Create and maintain documentation for processes, workflows, and operational standards, including runbooks and procedural guidelines.<br>• Collaborate with technical teams and business units to gather system details and validate service mapping models.<br>• Define and implement alerting strategies, dashboards, and automation for high-priority events to improve response times.<br>• Facilitate training sessions and workshops to enhance team understanding of incident response workflows and escalation procedures.<br>• Monitor and report on event trends, incident performance, and adherence to response expectations, ensuring SLA compliance.<br>• Lead response efforts during major incidents, coordinating technical teams and providing timely updates to stakeholders.<br>• Establish governance criteria for event handling, escalation paths, and response quality across the organization.
We are looking for an experienced Senior Accountant to join our team on a contract basis in Miami, Florida. In this role, you will leverage your accounting expertise to ensure financial accuracy and operational efficiency. This is an excellent opportunity for someone who is detail oriented, with strong technical skills and a deep understanding of accounting processes.<br><br>Responsibilities:<br>• Conduct thorough reviews of the general ledger to ensure accuracy and resolve discrepancies.<br>• Prepare and post journal entries in line with accounting standards and organizational policies.<br>• Perform account reconciliations to verify balances and identify errors.<br>• Manage month-end close processes to ensure timely and accurate reporting.<br>• Oversee bank reconciliations and address any variances.<br>• Analyze financial data to identify and correct system errors within Sage Intacct.<br>• Collaborate with team members to streamline accounting workflows and enhance efficiency.<br>• Provide detailed reports and insights to support decision-making within the organization.<br>• Maintain compliance with financial regulations and company policies.
