<p>Bilingual Customer Service Representative</p><p><br></p><p>We are looking for a friendly and dependable Customer Service Representative to assist customers with questions, account needs, and general support. The ideal candidate is professional, patient, and comfortable communicating with customers throughout the day.</p><p>Fluency in both English and Spanish is required.</p><p><br></p><p>Responsibilities</p><ul><li>Answer incoming calls and assist customers with questions and concerns</li><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide accurate information regarding services, accounts, and company procedures</li><li>Assist with resolving customer issues and escalate more complex concerns when needed</li><li>Update customer information and maintain accurate records</li><li>Document calls, conversations, and follow-up needs in the system</li><li>Follow up with customers as needed</li><li>Provide support in both English and Spanish</li><li>Maintain a professional and positive attitude when handling difficult situations</li><li>Assist with general administrative and data entry tasks as needed</li></ul><p><br></p>