<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
We are looking for a dedicated Customer Service Representative to join our team in Ft Lauderdale, Florida. This is a contract position requiring part-time availability, primarily on weekends. The ideal candidate will excel in providing exceptional service and resolving customer inquiries efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email to ensure prompt and accurate assistance.<br>• Handle both inbound and outbound calls with professionalism and courtesy.<br>• Process orders and manage data entry tasks effectively using provided systems.<br>• Troubleshoot and resolve customer concerns, ensuring satisfaction.<br>• Utilize a laptop to perform job-related duties, including accessing and updating customer records.<br>• Maintain clear communication with customers regarding products, services, and policies.<br>• Collaborate with team members to address customer issues and improve service quality.<br>• Follow established protocols and procedures to maintain consistency in service delivery.
<p>We are looking for a Customer Service Representative to join our team on a contract basis.. In this role, you will be responsible for conducting outbound calls, assisting individuals to determine eligibility for specific programs, and scheduling appointments. </p><p><br></p><p>Responsibilities:</p><p>• Make a high volume of outbound calls daily to connect with individuals and provide program information.</p><p>• Assist callers in determining eligibility for specific programs and guide them through the application process.</p><p>• Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed.</p><p>• Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately.</p><p>• Follow scripts and guidelines to ensure consistent and attentive communication.</p><p>• Maintain a distraction-free work environment suitable for remote work and video conferencing.</p><p>• Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed.</p><p>• Track and manage call outcomes using designated systems and software.</p><p>• Collaborate with team members to meet project goals and deadlines.</p>
<p>We are seeking a dependable and customer-focused Customer Service Representative to provide high-quality support in a fast-paced environment. This role is ideal for someone who is professional, detail-oriented, and committed to delivering excellent customer experiences.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Respond to customer inquiries via phone, email, and in person in a timely and professional manner</li><li> Resolve customer concerns, issues, and complaints with accuracy and care</li><li> Document customer interactions and update records accurately</li><li> Process orders, requests, and service-related documentation</li><li> Collaborate with internal teams to ensure customer satisfaction</li><li> Perform data entry and other administrative tasks as needed</li></ul>
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication with Department of Motor Vehicles (DMVs) and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.<br><br>Responsibilities:<br>• Maintain consistent communication with DMV offices to obtain updates on document submissions and resolve inquiries.<br>• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.<br>• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.<br>• Assist in correcting titles and registrations by gathering necessary information and addressing DMV requirements.<br>• Provide detailed breakdowns of title and registration fees as needed.<br>• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.<br>• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.<br>• Monitor reports and requests to ensure tasks are completed accurately and efficiently.
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
<p><strong>Accounts Receivable / Collections Specialist</strong></p><p>We are seeking an experienced <strong>Accounts Receivable / Collections Specialist</strong> to support the finance team by managing customer accounts, ensuring timely payments, and maintaining accurate receivable records. This role requires strong communication skills, attention to detail, and the ability to work effectively with internal teams and external customers.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage accounts receivable and monitor customer balances</li><li>Contact customers regarding outstanding invoices and past-due payments</li><li>Resolve billing issues, disputes, and payment discrepancies</li><li>Apply payments accurately and post cash receipts</li><li>Reconcile customer accounts and prepare aging reports</li><li>Follow up on collection efforts while maintaining positive customer relationships</li><li>Work closely with sales and accounting teams to resolve account issues</li><li>Assist with month-end close and reporting as needed</li></ul><p><br></p>
<p>We are seeking a professional and organized Front Desk Coordinator to manage daily front office operations in a fast-paced environment. This role is ideal for someone who is detail-oriented, customer-focused, and enjoys ensuring smooth office workflows.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Greet and assist visitors, clients, and staff in a professional manner</li><li> Answer, screen, and route incoming phone calls</li><li> Manage appointment scheduling and front desk calendars</li><li> Handle incoming and outgoing correspondence and packages</li><li> Maintain a welcoming and organized reception area</li><li> Assist with administrative tasks and support internal teams as needed</li></ul>
We are looking for a detail-oriented Front Desk Coordinator to join our team in Key Biscayne, Florida. In this Contract to permanent role, you will play a vital part in ensuring smooth office operations and supporting the real estate team with administrative and listing coordination tasks. This position offers an excellent opportunity for career growth within the dynamic real estate industry.<br><br>Responsibilities:<br>• Manage front desk operations, including handling incoming calls on a multi-line phone system and providing excellent customer service.<br>• Coordinate real estate listings and assist with transaction documentation to ensure timely and accurate processing.<br>• Perform data entry tasks with a high degree of accuracy to maintain updated records and databases.<br>• Support office administrative needs, such as organizing schedules, managing correspondence, and maintaining office supplies.<br>• Collaborate with team members to ensure seamless communication and workflow.<br>• Provide assistance during client interactions and appointments to enhance customer satisfaction.<br>• Monitor and address inquiries and requests efficiently, ensuring a detail-oriented and welcoming environment.<br>• Maintain confidentiality and compliance with industry regulations in handling sensitive information.<br>• Assist with preparing reports and presentations for team meetings and client reviews.<br>• Foster a positive and organized office environment that supports productivity and teamwork.
<p>We are looking for a dynamic and results-driven <strong>Account Sales Representative</strong> to join our team. In this role, you will be responsible for promoting a diverse range of plastic sheet products, developing sales strategies, and driving revenue growth with both new and existing clients. If you are confident, persuasive, and eager to succeed in a competitive sales environment, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Present and promote a broad portfolio of plastic sheet products, including Acrylic, Polycarbonate, Foam PVC, Marine Board, and Bullet-Resistant Acrylic.</li><li>Identify and pursue new business opportunities while maintaining strong relationships with existing clients.</li><li>Develop and execute sales strategies to expand market share and increase revenue.</li><li>Research market trends, competitors, and industry dynamics to identify growth opportunities.</li><li>Provide product knowledge and training to customers, ensuring they understand the benefits of our solutions.</li><li>Gather customer feedback and market insights to support new product development.</li><li>Utilize CRM tools to track sales activities, maintain a pipeline of opportunities, and forecast revenue.</li><li>Travel regularly to meet with clients, build relationships, and close sales.</li></ul>
<p>We are looking for a detail-oriented General Office Clerk to join our team on a contract basis in Boca Raton, Florida. This role will involve providing essential administrative support in a retail-focused environment, with tasks spanning file organization, data entry, and back-office operations. If you thrive in a dynamic setting and have a knack for multitasking, we encourage you to apply. This role will be on Fridays, Saturdays and Sundays.</p><p><br></p><p>Responsibilities:</p><p>• Perform routine data entry tasks to ensure accurate record-keeping.</p><p>• Organize and maintain office files for easy accessibility and efficient workflow.</p><p>• Scan documents and ensure proper digital storage and categorization.</p><p>• Provide general support to the back-office operations, assisting with administrative tasks as needed.</p><p>• Assist in retail sales processes, delivering exceptional customer service.</p><p>• Handle miscellaneous office tasks to support daily business operations.</p><p>• Ensure all office equipment is functioning properly and report any issues.</p><p>• Maintain a clean and organized workspace to promote productivity.</p>
<p><strong>Job Overview</strong></p><p>We are seeking experienced <strong>Registered Nurses (RNs)</strong> with a background in long-term care to serve as Clinical Evaluators for the Certified Nursing Aide (CNA) Exam. This role is an excellent opportunity for nursing professionals to transition their clinical expertise into an educational and assessment capacity. You will be responsible for ensuring that candidates meet the high standards required to earn their credentials through objective clinical observation and proctoring.</p><p><br></p><p><strong>Mandatory Requirement</strong></p><ul><li><strong>Active RN License:</strong> Candidates <strong>must</strong> hold an active, unrestricted <strong>Registered Nurse (RN) license</strong> in the state of operation. This is a non-negotiable requirement for this position.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li><strong>Clinical Skill Evaluation:</strong> Perform objective observation and scoring of candidates demonstrating clinical nursing skills.</li><li><strong>Examination Proctoring:</strong> Administer and proctor computerized knowledge-based examinations for nursing aide certification.</li><li><strong>Site Management:</strong> Ensure the testing site is correctly set up, cleaned, and secured; verify candidate identification and manage the flow of the testing environment.</li><li><strong>Technical Troubleshooting:</strong> Maintain technical proficiency to manage computer-based testing, including rebooting workstations and resetting passwords as necessary.</li><li><strong>Documentation & Reporting:</strong> Resolve candidate issues on-site and report any occurrences that fall outside of established guidelines to the supervisor.</li><li><strong>Professional Liaison:</strong> Maintain strong working relationships with regional testing facilities and serve as a professional representative of the testing program.</li></ul>
<p>We are seeking a reliable and detail-oriented Part-Time Temporary Office Administrator to support front desk and administrative operations for a luxury real estate firm in Brickell. This role is ideal for someone who enjoys being the first point of contact and helping maintain smooth day-to-day office operations.</p><p><br></p><p><u>Responsibilities:</u></p><ul><li>Welcome and greet guests, clients, and real estate agents in a professional manner</li><li>Answer incoming phone calls and accurately distribute phone messages</li><li>Ensure the office operates in an organized and efficient manner</li><li>Order and maintain office supplies</li><li>Track office traffic by maintaining an office log</li><li>Log and record checks received</li><li>Handle incoming and outgoing mail and distribute accordingly</li></ul><p><br></p>
<p>We are looking for a welcoming and friendly Receptionist to join our team on a contract basis in Wilton Manors, Florida. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient environment. This position offers an excellent opportunity to utilize your organizational and communication skills while contributing to daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and assist them in navigating the office or connecting with the appropriate staff.</p><p>• Answer and manage a multi-line phone system efficiently, directing calls to the correct departments.</p><p>• Handle incoming calls with a focus on quality service, ensuring inquiries are resolved or redirected appropriately.</p><p>• Maintain the reception area, keeping it organized and presentable at all times.</p><p>• Provide accurate information regarding office services and address general questions from the public.</p><p>• Schedule appointments and coordinate meeting logistics as needed.</p><p>• Manage mail distribution and oversee incoming and outgoing correspondence.</p><p>• Assist with basic administrative tasks to support office staff and operations.</p><p>• Handle switchboard operations for phone systems ranging from 1 to 10 lines.</p><p>• Ensure confidentiality and security of sensitive information while performing receptionist duties.</p>
