We are looking for a dedicated Customer Service Representative to join our team in Ft Lauderdale, Florida. This is a contract position requiring part-time availability, primarily on weekends. The ideal candidate will excel in providing exceptional service and resolving customer inquiries efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email to ensure prompt and accurate assistance.<br>• Handle both inbound and outbound calls with professionalism and courtesy.<br>• Process orders and manage data entry tasks effectively using provided systems.<br>• Troubleshoot and resolve customer concerns, ensuring satisfaction.<br>• Utilize a laptop to perform job-related duties, including accessing and updating customer records.<br>• Maintain clear communication with customers regarding products, services, and policies.<br>• Collaborate with team members to address customer issues and improve service quality.<br>• Follow established protocols and procedures to maintain consistency in service delivery.
<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
<p>We are seeking a dependable and customer-focused Customer Service Representative to provide high-quality support in a fast-paced environment. This role is ideal for someone who is professional, detail-oriented, and committed to delivering excellent customer experiences.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Respond to customer inquiries via phone, email, and in person in a timely and professional manner</li><li> Resolve customer concerns, issues, and complaints with accuracy and care</li><li> Document customer interactions and update records accurately</li><li> Process orders, requests, and service-related documentation</li><li> Collaborate with internal teams to ensure customer satisfaction</li><li> Perform data entry and other administrative tasks as needed</li></ul>
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication with Department of Motor Vehicles (DMVs) and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.<br><br>Responsibilities:<br>• Maintain consistent communication with DMV offices to obtain updates on document submissions and resolve inquiries.<br>• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.<br>• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.<br>• Assist in correcting titles and registrations by gathering necessary information and addressing DMV requirements.<br>• Provide detailed breakdowns of title and registration fees as needed.<br>• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.<br>• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.<br>• Monitor reports and requests to ensure tasks are completed accurately and efficiently.
<p>We are looking for a Customer Service Representative to join our team on a contract basis.. In this role, you will be responsible for conducting outbound calls, assisting individuals to determine eligibility for specific programs, and scheduling appointments. </p><p><br></p><p>Responsibilities:</p><p>• Make a high volume of outbound calls daily to connect with individuals and provide program information.</p><p>• Assist callers in determining eligibility for specific programs and guide them through the application process.</p><p>• Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed.</p><p>• Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately.</p><p>• Follow scripts and guidelines to ensure consistent and attentive communication.</p><p>• Maintain a distraction-free work environment suitable for remote work and video conferencing.</p><p>• Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed.</p><p>• Track and manage call outcomes using designated systems and software.</p><p>• Collaborate with team members to meet project goals and deadlines.</p>
<p>We are looking for a dedicated Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.</p><p><strong>Key Responsibilities</strong></p><ul><li>Create surgical case files using a proprietary case management system.</li><li>Review CT scans for conformity with Mako Surgical protocol.</li><li>Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery.</li><li>Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models.</li><li>Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning.</li><li>Upload completed pre-plans to field-based personnel.</li><li>Document all activities according to prescribed methods and procedures.</li><li>Follow work instructions with precision to deliver consistent, high-quality output.</li></ul>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
We are looking for a motivated and resourceful Sales Assistant to join our team in Boca Raton, Florida. This is a long-term contract position that offers flexibility in work hours and the opportunity to contribute to outbound sales efforts. The role requires a proactive individual with strong communication skills and a background in sales or lead generation.<br><br>Responsibilities:<br>• Conduct outbound calls to generate leads and identify sales opportunities.<br>• Build and maintain strong relationships with prospective customers, ensuring a positive experience.<br>• Manage customer inquiries with professionalism, patience, and problem-solving skills.<br>• Collaborate with the sales team to achieve revenue targets and support overall sales strategies.<br>• Utilize CRM software to track leads, monitor progress, and maintain accurate records.<br>• Perform data entry tasks and maintain organized documentation of sales activities.<br>• Support various administrative tasks, including scheduling and follow-up communications.<br>• Provide insights and feedback to improve outreach strategies and customer engagement.<br>• Participate in training sessions to enhance skills and knowledge of sales techniques.<br>• Adapt to flexible work hours to accommodate customers in different time zones.
<p>We are offering a long-term contract employment opportunity for a General Office Clerk in Delray Beach, Florida. This role involves managing various administrative tasks, including shipping and receiving, document handling, and customer service. As a part of our team, you will be responsible for handling and organizing documents, ensuring their accuracy, and managing their shipping process. This role is integral to our operations and requires proficiency in various office tools and software.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle shipping and receiving tasks, ensuring correct labels are printed and shipments are sent out accordingly.</p><p><br></p><p>• Process and file various documents, including title and registration papers, using digital scanning tools.</p><p><br></p><p>• Manage order placements and verify document accuracy before final approval.</p><p><br></p><p>• Utilize Microsoft Office Suite (Excel, Outlook, Word) to maintain records, schedule appointments, and perform data entry tasks.</p><p><br></p><p>• Provide customer service by resolving customer credit inquiries and taking appropriate action to collect delinquent payments.</p><p><br></p><p>• Collaborate with other team members to ensure smooth office operations.</p><p><br></p><p>• Use color-coded folders for document organization and easy retrieval.</p><p><br></p><p>• Utilize various systems to open and manage customer accounts.</p><p><br></p><p>• Perform administrative assistance tasks as needed, including making digital copies of documents.</p><p><br></p><p>• Handle shipping functions and ensure all packages are opened and processed correctly.</p><p><br></p><p><br></p><p>Requirements:</p><p><br></p><p>• Proficiency in Microsoft Word, Excel, and Outlook</p><p><br></p><p>• Experience in administrative assistance </p><p><br></p><p>• Proven customer service skills</p><p><br></p><p>• Demonstrated ability in data entry tasks</p><p><br></p><p>• Skillful in organizing files and maintaining order</p><p><br></p><p>• Experience in using scanning equipment for document processing</p><p><br></p><p>• Ability to schedule appointments efficiently</p><p><br></p><p>• Knowledge of shipping functions and related tasks</p><p><br></p><p>• Excellent communication and interpersonal skills</p><p><br></p><p>• Ability to multitask and prioritize work</p><p><br></p><p>• Strong attention to detail</p><p><br></p><p>• Ability to work well in a team environment.</p>
<p><strong>Accounts Receivable / Collections Specialist</strong></p><p>We are seeking an experienced <strong>Accounts Receivable / Collections Specialist</strong> to support the finance team by managing customer accounts, ensuring timely payments, and maintaining accurate receivable records. This role requires strong communication skills, attention to detail, and the ability to work effectively with internal teams and external customers.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage accounts receivable and monitor customer balances</li><li>Contact customers regarding outstanding invoices and past-due payments</li><li>Resolve billing issues, disputes, and payment discrepancies</li><li>Apply payments accurately and post cash receipts</li><li>Reconcile customer accounts and prepare aging reports</li><li>Follow up on collection efforts while maintaining positive customer relationships</li><li>Work closely with sales and accounting teams to resolve account issues</li><li>Assist with month-end close and reporting as needed</li></ul><p><br></p>
<p>We are looking for a motivated BILINGUAL Retail Manager to join our team in Miami, Florida in Downtown. This role requires a proactive individual who is passionate about retail and sales, with the ability to assist in day-to-day operations and support customer engagement. The ideal candidate will bring strong organizational skills and a customer-focused mindset to help achieve business objectives. This role is excellent for candidates that live near the storefront, </p><p><br></p><p>Responsibilities:</p><p>• Assist customers with product inquiries and purchases, ensuring a positive shopping experience.</p><p>• Maintaining store operations and inventory accuracy.</p><p>• Manage annual inventory processes and contribute to purchasing activities.</p><p>• Handle inbound and outbound sales tasks, including direct and inside sales efforts.</p><p>• Collaborate with the marketing team to execute bilingual marketing strategies.</p><p>• Provide excellent customer service and build lasting relationships with clients.</p><p>• Perform cosmetic product demonstrations and offer recommendations to customers.</p><p>• Maintain a clean and organized retail environment to enhance the shopping experience.</p><p>• Contribute to achieving sales targets and business goals.</p><p>• Work effectively during scheduled hours, with Sundays and Wednesdays off.</p><p><br></p><p><strong>INTERESTED CANDIDATE PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS 786-897-7903 </strong></p>
<p>We are seeking a detail-oriented Administrative Assistant to join our team on a contract basis in North Miami Beach, Florida. This is a part-time position (20 hours per week) supporting daily front desk and administrative operations. The ideal candidate is highly organized, bilingual in Spanish, and comfortable using Microsoft Office applications.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors at the front desk, ensuring a positive and welcoming experience</li><li>Manage daily check-ins and prepare rosters for students attending classes</li><li>Perform fingerprinting services for students as required</li><li>Handle incoming and outgoing phone calls while providing excellent customer service</li><li>Schedule appointments and maintain accurate booking records</li><li>Coordinate email correspondence with students and staff</li><li>Enter and update data in the system accurately and efficiently</li><li>Use Microsoft Office tools (Word, Excel, Outlook) to complete administrative tasks</li><li>Provide general office and administrative support to the team as needed</li></ul><p><br></p>
<p>Position Overview</p><p>We are seeking a Training Analyst I to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations. This role plays a vital part in ensuring employees are prepared to adopt new systems and processes by developing training content, documenting workflows, and facilitating engaging learning experiences. The ideal candidate brings strong instructional design capability, experience in customer service environments, and the ability to collaborate closely with SMEs and cross-functional teams.</p><p>This is an onsite position with occasional travel within the service area.</p><p>Key Responsibilities</p><p>Training Design & Development</p><ul><li>Support the creation, development, and delivery of training materials for SAP-related changes impacting back-office users.</li><li>Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy, completeness, and alignment with operational requirements.</li><li>Develop a variety of training modalities including eLearning modules, videos, simulations, job aids, and instructor-led content.</li><li>Facilitate virtual or in-person instructor-led training sessions for end users affected by SAP implementations.</li><li>Develop and maintain process documentation, workflows, and system procedures to support sustainability and ongoing reference.</li></ul><p>Collaboration & Stakeholder Engagement</p><ul><li>Partner with SMEs, business stakeholders, and internal training team members to gather requirements and validate training strategies.</li><li>Ensure consistency, quality, and alignment across all training deliverables.</li><li>Participate in meetings and provide coaching or support to junior analysts as needed.</li><li>Work frequently with Information Management teams to support training readiness and system adoption.</li></ul>
<p>We are seeking a professional and organized Front Desk Coordinator to manage daily front office operations in a fast-paced environment. This role is ideal for someone who is detail-oriented, customer-focused, and enjoys ensuring smooth office workflows.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Greet and assist visitors, clients, and staff in a professional manner</li><li> Answer, screen, and route incoming phone calls</li><li> Manage appointment scheduling and front desk calendars</li><li> Handle incoming and outgoing correspondence and packages</li><li> Maintain a welcoming and organized reception area</li><li> Assist with administrative tasks and support internal teams as needed</li></ul>
<p>We are seeking an organized and proactive Office Manager to oversee daily administrative and operational functions for a residential RV community. This role is ideal for someone who is detail-oriented, customer-focused, and experienced in managing office operations within a property or residential setting.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Oversee daily office operations for a residential RV home community</li><li> Serve as the primary point of contact for residents, vendors, and visitors</li><li> Manage resident records, leases, applications, and related documentation</li><li> Coordinate billing, payments, and basic financial reporting</li><li> Order office supplies and manage vendor relationships</li><li> Support property management with scheduling, reporting, and special projects</li></ul>
We are looking for a detail-oriented Courtroom Specialist to join our team in Fort Lauderdale, Florida. This Contract to permanent position offers the opportunity to contribute to essential administrative operations within a focused legal environment. The role requires a commitment to accuracy, organization, and excellent communication skills.<br><br>Responsibilities:<br>• Provide administrative support to courtroom staff, ensuring smooth daily operations.<br>• Answer incoming calls courteously and direct inquiries to the appropriate departments.<br>• Perform accurate data entry tasks, maintaining up-to-date records and documentation.<br>• Act as the first point of contact for visitors by managing receptionist duties and maintaining a welcoming environment.<br>• Handle confidential information with discretion and adhere to legal protocols.<br>• Coordinate schedules and appointments, ensuring efficient time management.<br>• Prepare and organize courtroom materials, including filing and distributing necessary documents.<br>• Assist with maintaining office supplies and equipment to support daily functions.<br>• Collaborate with other administrative staff to streamline processes and improve efficiency.
<p>We are looking for a detail-oriented and proactive Contract Administrator II to join our team on a long-term contract basis in Miramar, FL. This position requires a strong background in business analysis and the ability to manage complex contractual processes effectively. You will play a key role in ensuring compliance, supporting operational planning, and contributing to financial and administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor contracts to ensure compliance with regulations and organizational standards.</p><p>• Prepare and review financial documents, including purchase orders and payment processing reports.</p><p>• Collaborate with internal teams and suppliers to coordinate deliveries and component selections.</p><p>• Utilize SAP R/3 to track operations, report progress, and maintain accurate records.</p><p>• Develop and implement collection processes to streamline paperwork and ensure timely payments.</p><p>• Provide training and guidance to team members on compliance and operational procedures.</p><p>• Analyze data to perform ad hoc financial tasks and generate insightful reports.</p><p>• Engage in planning activities to support organizational goals and improve efficiency.</p><p>• Ensure proper specification and engineering documentation for contracts.</p><p>• Maintain effective communication and leadership to drive successful project outcomes.</p>
<p>A company in Coral Gables is seeking a legal scheduler to assist with scheduling hearings, mediations, depositions and trial Business hours are Monday – Friday, from 8:30 a.m. to 5:30 p.m..</p><p>Must be organized, detailed oriented a dependable.</p>
<p>We are looking for a meticulous and organized Data Entry Clerk to join our team in Miami, Florida. This long-term contract position involves accurately managing and maintaining data across multiple platforms, including regulatory and compliance systems. The ideal candidate will be detail-oriented, skilled in data entry, and capable of efficiently handling various compliance and reporting tasks.</p><p><br></p><p>Responsibilities:</p><p>• Input customer orders, product information, and transactional data into both internal systems and external platforms with precision.</p><p>• Extract and compile data from various sources to support compliance reporting and operational needs.</p><p>• Manage submissions and ensure accuracy on regulatory portals to meet state, federal, and international requirements.</p><p>• Monitor the quality of data entries, address discrepancies, and maintain up-to-date records.</p><p>• Collaborate with teams across compliance, supply chain, and customer service to facilitate timely data submissions.</p><p>• Organize and maintain documentation related to certifications, regulatory filings, and extended producer responsibility programs.</p><p>• Generate regular reports and provide updates on data entry status, portal submissions, and compliance deadlines.</p><p>• Assist in audits and regulatory inquiries by supplying accurate documentation and records.</p><p><br></p><p>This will be part time - about 24 hours a week. </p><p><br></p><p>Please send your resume to : Jacqueline.Mejia@RobertHalf </p>
<p>We are looking for an experienced Property Management professional to create a standardized operations procedure for a growing portfolio in the Multi-family Residential space. This person would be in charge of development and implementation of the company’s policies and procedures and will work closely with the Operations team and the President and on-site staff to meet the properties financial and budgeted goals as operational objectives. Supervises associates and maintenance of properties within assigned portfolio. Conducts regular visits to properties within their portfolio to assess areas of development & capital expenditures, including periodic inspections of vacant units. The ideal candidate has worked in the Multi-Family Residential industry and has extensive knowledge of Apartment rentals in Florida and how to keep renewals ang occupancy at optimization.</p><p><br></p><p><strong>THIS IS AN ONSITE ROLE IN OUR CORPORATE OFFICE IN CORAL GABLES </strong></p><p><br></p><p>Bonus points for candidates that have experience in Yardi software, and have used affiliated platforms such as Rent Cafe, or related applications.</p><p><br></p><p>Experience: Minimum of 5 or more years’ experience as a Property Manager in a multi-family environment and at least 3 years’ experience as a Regional Manager in the multi-family industry is required. Proficient with computers (Word and Excel), YARDI, Internet, and other relevant applications are required. A high school diploma or equivalent is required. CAM, ARM or CCRM designations are a plus as is a college degree. Experience with affordable housing, Low-Income Tax Credit</p><p><br></p><p>• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</p><p>• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</p><p>• Ability to write routine reports and correspondence.</p><p>• Ability to speak effectively before groups of customers or employees of organization.</p><p>• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</p><p>• Ability to deal with problems involving several concrete variables in standardized situations.</p><p>• Ability to interact well with co-workers, supervisors, prospects, residents, vendors, contractors, and the public in a professional and pleasant manner.</p><p>• Above average organizational and verbal skills.</p><p>• Strong customer service skills.</p><p>• Possess leadership skills.</p><p>• Ability to work in a fast-paced environment</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY TO THE POST AND REACH OUT TO STEFANIE FURNISS at 786-897-7903 </strong></p>
<p>We are seeking a detail-oriented professional to join a real estate school on a contract basis in Aventura, Florida. This is a part-time position (20 hours per week) paying $20 per hour, supporting daily front desk and administrative operations while assisting students. The ideal candidate is bilingual in English and Spanish and comfortable using Microsoft Office applications.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Front desk coverage</li><li>Check-in students and manage class rosters</li><li>Fingerprinting students</li><li>General administrative support</li></ul><p><br></p>
<p>Client Service & Operations Associate | Family Office | Bilingual (English/Spanish) | Series 6 & 77</p><p>We’re seeking a client-focused and detail-oriented professional to support day-to-day client service, operations, and compliance in a collaborative family office environment.</p><p>This role is ideal for someone who enjoys variety, ownership, and working closely with clients and advisors.</p><p><strong>What You’ll Do:</strong></p><ul><li>Support client account administration including onboarding, money movements, account maintenance, and documentation</li><li>Assist with operational workflows such as trade tickets, rebalancing support, transaction processing, and recordkeeping</li><li>Help ensure compliance with RIA and regulatory requirements (Form ADV, W-8s, filings, and organized documentation)</li><li>Coordinate client meetings, prepare presentations and reports, and support ongoing client communications</li><li>Assist with loan coordination, payments, expense tracking, and third-party follow-ups</li><li>Collaborate across operations, investment, and administrative teams to keep workflows moving smoothly</li></ul><p>Once the candidate is familiar with the operations, hybrid schedule will apply.</p><p>If you are interested in hearing more about this position, please call me 786-393-4588 or email Janet.Silva@roberthalfcom</p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>Key Responsibilities</p><p>High Exposure to C Suite executives giving White Glove treatment</p><p>Answer incoming customer calls to provide support and basic troubleshooting</p><p>Assist customers with installation, configuration, and operational questions</p><p>Log customer issues, track case progress, and follow up to resolution</p><p>Coordinate parts replacement, shipping and receiving with operations</p><p>Maintain and update support ticket documentation and CRM entries</p><p>Perform basic bench testing and functional checks on returned units</p><p>Assist engineering team with product testing, evaluation, and reporting</p><p>Work cross-functionally with engineering, operations, and product management</p>
<p>We are seeking a skilled and motivated Field Technician to join our team. The ideal candidate will have expertise in low voltage cabling, break/fix services, and remote imaging. The Field Technician will be responsible for on-site installations, troubleshooting, and maintenance of various hardware and network components.</p><p> </p><p>Key Responsibilities:</p><ul><li>Install, maintain, and troubleshoot low voltage cabling, including CAT5, CAT6, and fiber optics.</li><li>Perform break/fix services for hardware components, including desktops, laptops, printers, and other peripherals.</li><li>Execute remote imaging and deployment of operating systems and applications to client devices.</li><li>Provide on-site technical support and resolve issues efficiently to minimize downtime.</li><li>Conduct site surveys and assess requirements for cabling and hardware installations.</li><li>Document all work performed and maintain accurate records of installations and repairs.</li><li>Collaborate with the IT team to ensure seamless integration and functionality of systems.</li><li>Educate end-users on proper use and maintenance of equipment.</li><li>Adhere to company safety policies and procedures during all field operations.</li><li>Maintain up-to-date knowledge of industry trends and best practices.</li></ul><p><br></p>
