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2 results for Customer Service in Miami, FL
- Miami, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Bilingual Customer Service Representative</p><p><br></p><p>We are looking for a friendly and dependable Customer Service Representative to assist customers with questions, account needs, and general support. The ideal candidate is professional, patient, and comfortable communicating with customers throughout the day.</p><p>Fluency in both English and Spanish is required.</p><p><br></p><p>Responsibilities</p><ul><li>Answer incoming calls and assist customers with questions and concerns</li><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide accurate information regarding services, accounts, and company procedures</li><li>Assist with resolving customer issues and escalate more complex concerns when needed</li><li>Update customer information and maintain accurate records</li><li>Document calls, conversations, and follow-up needs in the system</li><li>Follow up with customers as needed</li><li>Provide support in both English and Spanish</li><li>Maintain a professional and positive attitude when handling difficult situations</li><li>Assist with general administrative and data entry tasks as needed</li></ul><p><br></p>
- 2026-09-18T00:00:00Z
- Miami, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p> </p><p><br></p>
- 2026-10-04T00:00:00Z