We are seeking a motivated and customer-focused Customer Support Representative to join our team in a fast-paced office environment. This position is ideal for someone who enjoys helping customers, solving problems, and providing exceptional service while managing multiple priorities. The ideal candidate is a strong communicator, highly organized, and able to maintain a positive attitude while handling a high volume of customer interactions. Key Responsibilities Answer incoming phone calls and respond to customer inquiries Provide accurate information regarding products, services, and account details Resolve customer concerns and escalate issues when appropriate Process orders, requests, and service-related transactions Maintain accurate customer records and documentation Communicate professionally with customers via phone, email, and internal systems Collaborate with internal departments to ensure timely resolution of customer needs Perform data entry and administrative support duties as needed What We're Looking For Dependable and punctual Ability to remain calm under pressure Strong interpersonal skills Team-oriented with a willingness to learn Passion for delivering exceptional customer experiences
We are looking for a Customer Service Administrator to support a service-focused team in Dania Beach, Florida. In this role, you will act as a central point of contact for customers while helping internal teams deliver a consistent and responsive experience. The ideal candidate brings strong organizational skills, sound judgment, and a commitment to accurate, high-quality service.<br><br>Responsibilities:<br>• Serve as a primary contact for customer inquiries, providing timely updates and clear communication throughout the service process.<br>• Partner with departments across the business to help ensure work is completed accurately and within expected timeframes.<br>• Monitor service activity and follow up on open items so customers remain informed on status and next steps.<br>• Review completed orders or service records to confirm charges align with customer agreements and approved terms.<br>• Maintain organized documentation, account notes, and administrative records to support daily operations and reporting needs.<br>• Handle inbound and outbound customer communication professionally, resolving concerns and escalating issues when appropriate.<br>• Support a collaborative workflow by coordinating with internal stakeholders to address service questions, billing concerns, and account needs.
<p>This role is ideal for someone with strong <strong>order processing</strong>, <strong>customer service</strong>, and <strong>operations</strong> experience who thrives in a fast-paced environment and enjoys working across teams to ensure orders are processed, shipped, and confirmed accurately. <em>Must be bilingual Spanish</em></p><p><strong>Key Responsibilities</strong></p><ul><li>Process, manage, ship, and confirm customer orders</li><li>Enter and maintain sales orders in <strong>SAP</strong> with accuracy</li><li>Coordinate delivery timelines, logistics, and shipment updates</li><li>Communicate with customers regarding order status, delays, and product questions</li><li>Partner with purchasing, warehouse, and finance teams to support smooth order flow</li><li>Prepare invoices, maintain order records, and assist with returns and claims</li><li>Support inventory coordination and reporting as needed</li></ul><p><br></p>