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9 results for Customer Experience Specialist in Miami, FL

Customer Service Representative

Fort Lauderdale, FL
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support clients in Fort Lauderdale, Florida through each stage of the arbitration experience. This position is ideal for someone who communicates calmly, stays organized in a fast-paced service environment, and can provide clear guidance over the phone and through case-related follow-up. The person in this role will help clients understand their case progress, coordinate hearing preparation needs, and ensure every interaction is documented accurately and professionally. Responsibilities:• Respond to incoming client calls and provide timely, accurate updates regarding case progress and next steps.• Guide clients through hearing preparation by explaining expectations, confirming schedules, and assisting with virtual meeting access such as Zoom.• Support individuals in locating and understanding case-related details, documents, and available resources.• Deliver courteous and compassionate service while helping clients navigate sensitive situations throughout the arbitration process.• Record conversations, follow-up actions, and case notes with a high level of accuracy in Zoho or a comparable CRM platform.• Coordinate with internal teams as needed to ensure client questions are addressed and service issues are resolved efficiently.• Maintain organized records and uphold quality standards for all customer interactions and case communications.
2026-05-21T00:00:00Z

Customer Service Representative

Boca Raton, FL
remote
Temporary / Contract
15.675 - 18.15 USD / Hourly
We are looking for a Customer Service Representative to support a healthcare outreach initiative in Boca Raton, Florida. This Contract position focuses on connecting with eligible members through high-volume outbound calling, helping them understand available program benefits, and assisting with appointment scheduling within a time-sensitive campaign. The role is primarily remote and suits someone who communicates clearly, follows established scripts accurately, and maintains thorough records of each interaction. Responsibilities:• Place a high volume of outbound calls each day to contact eligible individuals and explain available healthcare program opportunities.• Use approved talking points to guide conversations, answer basic questions, and encourage members to schedule appointments when appropriate.• Leave clear voicemail messages when live contact is not made and complete timely follow-up documentation for each outreach attempt.• Record call outcomes, update customer information, and maintain accurate notes in the appropriate systems.• Coordinate appointment scheduling for interested participants during the active campaign period.• Handle occasional inbound inquiries related to outreach efforts and provide courteous, service-focused support.• Retrieve company-issued equipment at the start of the assignment and return it at the conclusion of the engagement.• Visit the designated office for equipment troubleshooting when technical issues cannot be resolved remotely.
2026-05-21T00:00:00Z

Account Specialist

Boca Raton, FL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a detail-oriented Account Specialist to join our team on a contract basis in Boca Raton, Florida. In this role, you will handle key accounting functions, including accounts payable, accounts receivable, and account reconciliation. This is an excellent opportunity for someone with strong organizational and financial skills to contribute to a dynamic wholesale distribution environment. Responsibilities: • Manage accounts payable and accounts receivable processes, ensuring accuracy and timeliness. • Oversee billing functions, including preparing and issuing invoices to clients. • Perform account reconciliations to maintain accurate financial records. • Support month-end closing activities by compiling and reviewing financial data. • Assist in payroll processing and ensure compliance with company policies. • Collaborate with team members to address and resolve discrepancies in financial records. • Maintain organized documentation of financial transactions for auditing purposes. • Provide support for additional accounting tasks as needed in a fast-paced environment.
2026-05-15T00:00:00Z

Retail Banking Onboarding Specialist

Miami, FL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Retail Banking Onboarding Specialist to support account opening and client onboarding activities for a banking team in Coral Gables, Florida. This Contract opportunity is well suited for a detail-oriented individual with prior banking experience who can manage documentation, risk-sensitive workflows, and customer-facing processes in a hybrid environment. The role blends operational accuracy with service excellence and requires strong attention to compliance standards. Responsibilities:• Guide clients through the new account setup process, ensuring all required forms and supporting records are collected accurately and efficiently.• Review onboarding documentation for completeness and alignment with banking policies, escalating exceptions or discrepancies when needed.• Perform due diligence checks tied to anti-money laundering standards and support risk-conscious account activation procedures.• Coordinate with internal banking teams to resolve account-related issues, clear pending items, and maintain smooth onboarding progress.• Process operational tasks with a high degree of accuracy, including data entry, record updates, and follow-up on outstanding requirements.• Communicate with customers in a clear and service-oriented manner, including bilingual support when appropriate.• Support hybrid branch and back-office activities, with flexibility to work additional in-office days during training or high-volume periods.• Assist with project-related operational work tied to longer-term banking initiatives through 2026, as assigned
2026-05-22T00:00:00Z

Digital Marketing Specialist

Miami, FL
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
We are a self-owned, self-managed, mid-sized property management company in Coral Gables seeking a Digital Media Analyst to join our Corporate Marketing Team. This is an excellent opportunity for an early-career professional who is passionate about data, digital marketing, and real estate. You’ll work closely with Marketing Strategy and Social Media to help analyze performance, optimize campaigns, and drive smarter marketing decisions across our communities. THIS IS A FULLY ONSITE ROLE IN CORAL GABLES. Responsibilities:• Develop and manage digital marketing initiatives across search, email, and social platforms to increase engagement and support business goals.• Monitor campaign performance through analytics tools, interpret key metrics, and recommend adjustments that improve reach, conversions, and return on investment.• Create persuasive ad and promotional content tailored to target audiences while maintaining brand consistency across channels.• Oversee paid search efforts using Google Ads and related advertising tools, including budget tracking, optimization, and audience targeting.• Coordinate email marketing activities, from campaign setup through reporting, to strengthen customer communication and nurture prospects.• Support the company’s social media presence by planning content, scheduling posts, and evaluating engagement trends. Interested and qualified candidate should apply and reach out to Stefanie Furniss 786-897-7903
2026-05-14T00:00:00Z

Spare Parts Support Specialist

Hollywood, FL
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Spare Parts Support Specialist to join our team in Miramar, Florida in a contract-to-permanent capacity. This role is ideal for someone who combines strong parts knowledge with a customer-focused mindset and can manage quotes, purchasing activity, and order coordination with precision. The position supports spare parts and service operations by helping ensure customers receive accurate information, timely responses, and dependable fulfillment. Responsibilities: • Prepare accurate spare parts quotations by reviewing customer needs and identifying the correct components. • Develop recommended spare parts lists based on equipment requirements, usage patterns, and service considerations. • Coordinate closely with shipping and receiving teams to support prompt, correct movement of incoming and outgoing parts. • Track freight and transportation expenses and help identify opportunities to control shipping-related costs. • Communicate with external suppliers to obtain pricing, availability, and technical details for required parts. • Support the spare parts and service function by responding to requests and helping maintain a high standard of customer satisfaction. • Process purchasing-related tasks such as purchase order follow-up and vendor coordination to keep orders moving efficiently. • Contribute to daily sales and parts support activities while handling additional assigned duties as business needs evolve.
2026-05-18T00:00:00Z

Customer Service Administrator

Fort Lauderdale, FL
onsite
Permanent / Full Time
63500 - 65000 USD / Yearly
We are looking for a dedicated Customer Service Administrator to join our team in Dania Beach, Florida. In this role, you will act as a vital connection between our organization and our customers, ensuring exceptional service and efficient communication. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, collaborative environment. Responsibilities: • Act as the primary point of contact for customers, providing timely and accurate information regarding their service requests. • Collaborate with internal teams to ensure efficient coordination and successful completion of customer service requirements. • Review and verify completed service requests to ensure billing aligns with contractual agreements. • Maintain organized and precise records of all customer interactions and service activities. • Provide administrative support to enhance the efficiency of daily operations. • Address and resolve customer inquiries and concerns with a proactive and solutions-focused approach. • Foster positive relationships with both internal and external stakeholders to promote seamless communication. • Monitor and manage customer accounts using CRM tools to ensure data accuracy and consistency. • Identify opportunities for process improvements to elevate the overall customer experience.
2026-05-01T00:00:00Z

Bilingual Spanish Patient Service Representative

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Service Representative to support front-end patient access and administrative operations for a healthcare setting. This is a Contract position focused on delivering a detail-oriented patient experience while coordinating registration, scheduling, billing support, and insurance-related activities. The ideal candidate will balance accuracy, discretion, and responsiveness while working closely with patients, providers, and program staff to keep daily workflows organized and compliant. Responsibilities: • Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations. • Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times. • Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes. • Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date. • Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows. • Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates. • Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients. • Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed. • Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts. • Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership.
2026-05-15T00:00:00Z

Client Solutions Manager

Miami, FL
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a dynamic Client Solutions Manager to join our detail-oriented services team in Miami, Florida. In this role, you will be responsible for overseeing product development cycles, ensuring alignment with client needs, and driving strategic initiatives to enhance product performance. This is an exciting opportunity to collaborate with cross-functional teams and make a meaningful impact in a fast-paced environment. Responsibilities:• Develop and manage product roadmaps, ensuring alignment with company goals and customer requirements.• Collaborate with stakeholders to gather and prioritize product features and enhancements.• Lead cross-functional teams, including engineering, marketing, and design, to deliver high-quality products on schedule.• Analyze market trends and competitor activities to inform product strategies.• Monitor product performance, gather user feedback, and implement improvements to optimize outcomes.• Prepare and deliver presentations to stakeholders, showcasing product progress and strategic initiatives.• Work closely with sales and marketing teams to support product launches and promotional efforts.• Identify opportunities for innovation and propose new product ideas to meet market demands.• Ensure compliance with industry standards and best practices in product development and management Client
2026-05-13T00:00:00Z