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11 results for Customer Experience Specialist in Miami, FL

Customer Service Representative

Miami, FL
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a Customer Service Representative to join a team in Miami, Florida in a Contract to permanent position. This role is ideal for someone who enjoys helping customers, managing a high volume of calls, and delivering clear, attentive support in both English and Spanish. The right candidate will be comfortable handling multiple requests at once while maintaining accuracy, responsiveness, and a positive customer experience. Responsibilities: • Provide courteous and efficient support to customers by handling a steady flow of inbound calls and addressing service-related questions. • Communicate clearly in both English and Spanish to assist a diverse customer base with empathy and care. • Resolve customer concerns by identifying issues, explaining next steps, and ensuring timely follow-up when needed. • Process order entry and update customer information with a strong focus on accuracy and detail. • Manage both inbound and outbound communication to support service requests, status updates, and issue resolution. • Navigate a fast-paced call center environment while balancing multiple tasks and maintaining service standards.
2026-09-03T00:00:00Z

Customer Service Representative

Miami, FL
remote
Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to join a contract opportunity in Florida. This role supports guests and travel advisors by managing reservation activity with precision, providing high-quality service across multiple communication channels, and helping drive booking value through thoughtful sales support. The ideal candidate brings strong customer service experience, confidence working in reservation or call center environments, and a steady, attentive approach when resolving questions or issues. Responsibilities: • Manage daily reservation processing tasks, ensuring bookings and related records are completed accurately across primary and supporting systems. • Handle new reservations, itinerary updates, cancellations, and special booking documentation while maintaining careful attention to detail. • Interpret and apply company guidelines correctly when reviewing and processing customer bookings. • Deliver high-quality service to guests and travel partners through phone, email, and other communication channels with composure. • Identify opportunities to enhance existing reservations through value-added recommendations that support departmental revenue goals. • Provide backup assistance during periods of high call volume and support the reservations team as directed by leadership. • Build and maintain strong working knowledge of company products in order to answer questions and guide customers effectively. • Escalate recurring issues or service concerns to the supervisor promptly and share practical recommendations for resolution. • Assist guests and travel advisors with troubleshooting within online booking tools and related external systems. • Complete additional customer service and operational tasks assigned by management as business needs require.
2026-09-03T00:00:00Z

Customer Service Representative

Miami, FL
onsite
Temporary to Hire
18.525 - 21.45 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative team in Florida. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, coordinating with internal partners, and keeping order activity organized in a fast-moving setting. The person in this role will help deliver a smooth customer experience by handling order-related tasks, responding to inquiries, and maintaining accurate records across business systems. Responsibilities: • Enter and review customer orders with accuracy to support timely processing and fulfillment. • Respond to inbound customer inquiries and provide helpful service through phone and other communication channels. • Balance competing tasks throughout the day while maintaining strong attention to detail in a busy work environment. • Partner with sales, warehouse, and cross-functional teams to resolve issues and ensure a high level of customer satisfaction. • Update customer profiles, order details, and related account information across multiple systems to keep records current. • Prepare reports and complete administrative support work tied to customer accounts and daily operations. • Learn company applications and internal processes quickly to support efficient service and order management. • Contribute to a collaborative, team-focused atmosphere by communicating clearly and assisting where needed.
2026-09-01T00:00:00Z

Customer Service Rep

Miami, FL
onsite
Temporary / Contract
18 - 20 USD / Hourly
Dedicated Customer Service Professional seeking a contract opportunity. Experienced in resolving customer concerns, managing high-volume inquiries, and providing outstanding service in fast-paced environments.
2026-09-03T00:00:00Z

Client Services Representative

Davie, FL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Client Services Representative to create a welcoming and attentive experience for every visitor in Davie, Florida. This role serves as a key point of contact for clients, combining front desk coordination with thoughtful service guidance across multiple offerings. The ideal candidate brings strong communication skills, sound organization, and a customer-focused approach to supporting appointments, questions, and day-to-day client needs. Responsibilities:• Welcome clients upon arrival and deliver a warm, high-quality experience that reflects the organization’s service standards.• Oversee daily front desk activities, including appointment check-in and check-out, calendar management, and coordination across service lines.• Respond to phone calls and general inquiries promptly, providing helpful information and directing clients to the appropriate resources.• Introduce clients to available programs and services, including therapy, support services, and performance-focused offerings, in a clear and approachable manner.• Recognize opportunities to recommend additional services that align with each client’s needs and goals.• Maintain accurate client records and enter updates into scheduling and documentation systems with close attention to detail.• Collect payments and complete routine administrative tasks that support smooth front office operations.• Partner with clinicians, trainers, and internal staff to ensure appointments and follow-up steps are handled efficiently.• Reach out to clients regarding upcoming visits, service updates, and next steps to support continuity of care.• Keep the reception area tidy, organized, and ready to provide a welcoming client-facing environment.
2026-08-25T00:00:00Z

Bilingual Customer Service / Order Entry Specialist

Pompano Beach, FL
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are seeking a detail-oriented and customer-focused Bilingual Customer Service / Order Entry Representative to join our team. In this role, you will support customers by handling inquiries, processing orders accurately, and ensuring a high level of service throughout the order lifecycle. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and thrives in a fast-paced environment. Key Responsibilities: Provide detail oriented customer service in both English and Spanish via phone, email, and chat. Enter customer orders accurately into the system and verify pricing, product availability, and shipping details. Respond to questions regarding order status, products, billing, and delivery updates. Resolve customer issues, complaints, and discrepancies in a timely and detail oriented manner. Communicate with internal departments such as sales, warehouse, and shipping to ensure smooth order fulfillment. Maintain accurate customer records and documentation in company systems. Process returns, exchanges, and order changes as needed. Support team goals by delivering excellent service and meeting productivity expectations.
2026-08-28T00:00:00Z

Customer Invoice & Order Processing Specialist

Boca Raton, FL
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a detail-focused Customer Invoice & Order Processing Specialist to support order accuracy, invoicing quality, and day-to-day sales operations for a growing consumer products business in Boca Raton, Florida. This position is well suited for someone who enjoys working with high-volume data, resolving exceptions, and keeping orders moving efficiently from entry through fulfillment. The ideal candidate brings strong judgment, a proactive approach to issue resolution, and a genuine interest in improving workflows across customer service and supply chain activities. Responsibilities: • Manage incoming customer orders from electronic and manual channels, ensuring timely and accurate processing. • Examine order details for completeness, pricing accuracy, promotional terms, and compliance with customer-specific requirements. • Identify exceptions such as quantity issues, missing information, or mismatched data, and escalate or resolve them promptly. • Validate invoice information, customer deductions, and allowance programs to help maintain billing accuracy. • Review transaction flow in order management systems and address processing errors before they affect fulfillment. • Build and maintain Excel-based trackers, summaries, and reports to support the sales and operations teams. • Generate purchase orders within internal systems, share them with vendors, and confirm receipt when follow-up is needed. • Partner with third-party logistics providers and internal stakeholders to coordinate shipments, fulfillment updates, and order documentation. • Investigate and resolve discrepancies involving orders, shipping activity, and invoicing while keeping relevant parties informed. • Contribute to process improvement efforts by identifying opportunities to streamline workflows and increase operational efficiency.
2026-08-24T00:00:00Z

Call Center Representative (Remote)

Miami, FL
remote
Temporary / Contract
18 - 18 USD / Hourly
Customer Service Representative (Remote) - Contract-to-Hire$18.00/hour | Fully RemoteContract-to-Hire OpportunityInterviews Begin: September 8Start Date: October 5We are seeking experienced Customer Service Representatives to join a leading travel and hospitality organization's Guest Services team. This is a fully remote opportunity for candidates who have prior call center or customer service experience and excel in a fast-paced environment.Eligible States: AR, AZ, CO, FL, LA, MN, TX, and WIResponsibilities<ul><li>Assist customers via phone, email, and chat.</li><li>Process reservations, cancellations, and booking changes.</li><li>Provide exceptional customer service and resolve inquiries professionally.</li><li>Navigate multiple systems while maintaining accuracy and attention to detail.</li><li>Identify opportunities to upsell products and services when appropriate.</li></ul>ScheduleOperating hours are:<ul><li>Monday-Friday: 8:00 AM - 10:00 PM EST</li><li>Saturday: 9:00 AM - 7:30 PM EST</li><li>Sunday: 10:00 AM - 6:30 PM EST</li></ul>Schedules are assigned through a shift-bidding process based on training assessment results.
2026-09-03T00:00:00Z

IT Support Specialist

Pinecrest, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Support SpecialistWe are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.Responsibilities<ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul>
2026-08-24T00:00:00Z

Customer Service Administrator

Fort Lauderdale, FL
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Customer Service Administrator to support a service-focused team in Dania Beach, Florida. In this role, you will act as a central point of contact for customers while helping internal teams deliver a consistent and responsive experience. The ideal candidate brings strong organizational skills, sound judgment, and a commitment to accurate, high-quality service. Responsibilities: • Serve as a primary contact for customer inquiries, providing timely updates and clear communication throughout the service process. • Partner with departments across the business to help ensure work is completed accurately and within expected timeframes. • Monitor service activity and follow up on open items so customers remain informed on status and next steps. • Review completed orders or service records to confirm charges align with customer agreements and approved terms. • Maintain organized documentation, account notes, and administrative records to support daily operations and reporting needs. • Handle inbound and outbound customer communication professionally, resolving concerns and escalating issues when appropriate. • Support a collaborative workflow by coordinating with internal stakeholders to address service questions, billing concerns, and account needs.
2026-08-10T00:00:00Z

Client Solutions Manager (Technology)

Fort Lauderdale, FL
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Job SummaryAs a Client Solutions Manager, your responsibilities will include:<ul><li>Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
2026-08-24T00:00:00Z