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5 results for Creative Services Manager in Miami, FL

Customer Service Manager

Davie, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Position OverviewWe are seeking an experienced Customer Service Manager to lead client service operations, drive customer satisfaction, and develop high-performing service teams throughout South Florida. This role is responsible for improving service delivery, managing client relationships, resolving escalated issues, and implementing processes that enhance the overall customer experience.Key Responsibilities<ul><li>Lead and develop a customer service team, providing coaching, training, and performance management.</li><li>Ensure exceptional customer experiences through timely issue resolution and proactive communication.</li><li>Manage escalated customer concerns and implement solutions that strengthen client relationships.</li><li>Develop and monitor service KPIs, including response times, customer satisfaction, and resolution metrics.</li><li>Collaborate with sales, operations, and recruiting teams to ensure seamless service delivery.</li><li>Identify opportunities to improve customer service processes, workflows, and efficiencies.</li><li>Analyze customer feedback, trends, and service data to drive continuous improvement initiatives.</li><li>Build and maintain strong relationships with key stakeholders and clients.</li><li>Conduct regular team meetings, performance reviews, and training sessions.</li><li>Maintain accurate reporting, documentation, and CRM records.</li></ul>
2026-07-15T00:00:00Z

Social Media Manager

Miami, FL
onsite
Permanent / Full Time
80000 - 850000 USD / Yearly
We are looking for a Social Media Manager to lead digital storytelling for a fast-paced entertainment venue in Miami, Florida. This position blends strategic planning with hands-on execution, requiring someone who can shape brand presence, guide a team, and capture the energy of live experiences across major social platforms. The ideal candidate brings strong creative instincts, deep knowledge of platform trends, and the ability to turn nightlife moments into content that drives engagement and audience growth. Responsibilities: • Build and drive the social media direction across platforms such as Instagram, Facebook, X, TikTok, YouTube, and new channels as they emerge. • Create campaign plans that support event promotions, artist appearances, brand collaborations, and ongoing venue programming. • Track performance metrics, evaluate audience behavior, and adjust content approaches using analytics and reporting insights. • Manage day-to-day audience interaction by maintaining a consistent brand voice and ensuring timely community engagement. • Supervise and support the social media team, offering direction, feedback, and leadership in a high-energy environment. • Partner with internal stakeholders and creative contributors to develop photo, video, and short-form content designed for mobile audiences. • Provide live social coverage during events, performances, and activations while ensuring strong real-time storytelling from the venue. • Maintain a forward-looking content calendar that keeps messaging aligned with upcoming programming and marketing priorities. • Guide creative development for captions, trend-driven content, short-form video, and collaborations with external creators. • Work on-site in Miami, Florida with availability for evening and weekend coverage based on event schedules.
2026-07-08T00:00:00Z

Marketing Manager

Pompano Beach, FL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a strategic and results-oriented Marketing Manager to lead initiatives that strengthen brand visibility and support business growth in Pompano Beach, Florida. This position blends creative planning with performance analysis, requiring someone who can shape multi-channel campaigns, guide priorities across teams, and turn market insights into effective action. The ideal candidate brings strong leadership, experience across digital and traditional marketing, and the ability to refine programs based on measurable outcomes. Responsibilities: • Create and lead integrated marketing plans that support revenue goals, expand brand presence, and encourage long-term customer engagement. • Evaluate audience behavior, market conditions, and campaign performance to recommend informed adjustments and improve results. • Administer marketing spend responsibly by prioritizing investments, tracking costs, and maximizing return across initiatives. • Partner with sales, product, and creative stakeholders to maintain aligned messaging and deliver cohesive campaigns across channels. • Measure success through relevant metrics and analytics tools, then optimize tactics based on performance data. • Research competitors, industry developments, and emerging marketing approaches to identify opportunities and keep strategies current. • Organize events and other promotional activities that strengthen relationships with customers and prospects. • Travel as needed to support event execution, including occasional evening and weekend attendance. • Provide direction to marketing team members through coaching, feedback, and day-to-day leadership.
2026-07-08T00:00:00Z

Marketing Automation Manager

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Marketing Automation ManagerPosition OverviewWe are seeking a results-driven Marketing Automation Manager to lead the strategy, execution, and optimization of marketing automation initiatives that support customer acquisition, engagement, retention, and revenue growth.This role will be responsible for developing automated customer journeys, managing marketing technology platforms, optimizing lead nurturing programs, and delivering data-driven insights to improve campaign performance. The ideal candidate combines technical expertise, analytical thinking, and marketing strategy to create personalized customer experiences across multiple channels. Key ResponsibilitiesMarketing Automation Strategy<ul><li>Develop and execute marketing automation strategies aligned with business objectives.</li><li>Design and optimize automated customer journeys across the customer lifecycle.</li><li>Identify opportunities to improve lead generation, lead nurturing, customer retention, and customer engagement.</li><li>Create scalable automation frameworks that support growth initiatives.</li></ul>Campaign Management<ul><li>Build, launch, and manage automated marketing campaigns across email, SMS, mobile, and digital channels.</li><li>Develop lead nurturing programs, drip campaigns, and behavioral-triggered communications.</li><li>Manage audience segmentation and personalization strategies.</li><li>Monitor campaign performance and recommend optimization opportunities.</li></ul>Customer Journey Optimization<ul><li>Map and improve customer journeys across key touchpoints.</li><li>Develop lifecycle marketing programs to increase engagement and conversion rates.</li><li>Implement customer segmentation strategies based on behavior, demographics, and engagement data.</li><li>Support testing and optimization initiatives to improve customer experience.</li></ul>Data & Analytics<ul><li>Analyze campaign performance and customer engagement metrics.</li><li>Develop dashboards and reports to track KPIs and marketing effectiveness.</li><li>Measure conversion rates, customer acquisition, customer retention, and return on marketing investment.</li><li>Conduct A/B testing and implement data-driven recommendations.</li></ul>Marketing Technology Management<ul><li>Serve as the subject matter expert for marketing automation platforms and CRM integrations.</li><li>Manage platform configuration, workflows, data integrations, and automation processes.</li><li>Ensure data quality, system performance, and campaign accuracy.</li><li>Collaborate with IT, analytics, and digital teams to enhance marketing technology capabilities.</li></ul>Cross-Functional Collaboration<ul><li>Partner with marketing, sales, product, digital, analytics, and customer experience teams.</li><li>Align automation strategies with broader business and marketing objectives.</li><li>Provide guidance on automation best practices and campaign execution.</li><li>Support stakeholder reporting and performance reviews.</li></ul>
2026-07-15T00:00:00Z

Marketing Coordinator/Specialist

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Digital Marketing & PR Analyst (LATAM Markets)Schedule: Hybrid (3 days onsite, 2 days remote; schedule subject to change)Location: In-office role; not fully remotePosition OverviewThe Digital Marketing & PR Analyst supports regional marketing initiatives across LATAM markets, driving brand awareness, engagement, and performance through digital media, influencer marketing, public relations, and e-commerce channels.This role serves as a key liaison between regional stakeholders and global marketing teams, ensuring campaigns align with brand standards while meeting local market needs. The position works closely with marketing teams, distributors, agencies, and digital partners to execute integrated marketing programs and optimize performance across multiple countries.The ideal candidate has experience in digital marketing, influencer marketing, PR, or media, preferably within a consumer brand or agency environment. Spanish fluency is strongly preferred.Key ResponsibilitiesInfluencer Marketing & PR<ul><li>Review and evaluate influencer profiles for paid partnerships and product-seeding campaigns.</li><li>Adapt influencer briefs and creative guidelines for content development.</li><li>Support PR initiatives and ensure alignment with brand standards.</li><li>Consolidate campaign performance reports and provide insights and recommendations.</li><li>Track influencer and PR results, identifying opportunities for optimization.</li></ul>Digital Media<ul><li>Coordinate with media agencies to develop campaign briefs and execution plans.</li><li>Monitor campaign performance and ensure campaigns meet established KPIs.</li><li>Assist with digital marketing budget management and forecasting.</li><li>Analyze campaign results and prepare performance reports with actionable recommendations.</li><li>Troubleshoot campaign issues and coordinate solutions with partners and agencies.</li></ul>E-Commerce & Digital Content<ul><li>Support content updates and asset management for e-commerce websites.</li><li>Coordinate digital content approvals and implementation.</li><li>Translate and adapt content for regional market needs when required.</li><li>Ensure online merchandising, product information, and digital assets meet brand standards.</li><li>Support major promotional events and online sales initiatives.</li></ul>Reporting & Analytics<ul><li>Develop performance reports and dashboards.</li><li>Analyze campaign metrics and identify trends.</li><li>Present insights, learnings, and recommendations to stakeholders.</li><li>Monitor market activity and emerging digital trends.</li></ul>
2026-07-15T00:00:00Z