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8 results for Tier Ii It Support Engineer in Metuchen, NJ

Level 1 Support Technician

Brick, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-08-25T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users and core technology operations. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues, maintaining a reliable desktop environment, and providing responsive day-to-day support across Microsoft-based systems. The role will focus on troubleshooting hardware, software, and infrastructure-related problems while helping users stay productive in a fast-paced business setting. Responsibilities: • Provide front-line technical assistance for employees by addressing desktop, laptop, software, and access-related issues through the service desk queue. • Support and troubleshoot Microsoft 365 applications, Windows operating systems, and common enterprise tools to restore user functionality quickly. • Administer user accounts, permissions, and group access within Active Directory while following established support procedures. • Investigate and resolve basic to intermediate connectivity problems involving network access, devices, and related infrastructure components. • Assist with the support and maintenance of Windows Server environments, including routine issue resolution and escalation when needed. • Help monitor and troubleshoot virtualized systems running on VMware and Hyper-V platforms to support business continuity. • Document incidents, service requests, troubleshooting steps, and resolutions accurately within the ticketing system. • Identify underlying infrastructure concerns and take appropriate action to diagnose, resolve, or escalate issues impacting system performance. • Contribute to Azure-related support tasks, including assisting with access, configuration troubleshooting, and general cloud environment support.
2026-09-18T00:00:00Z

Systems Engineer

Yonkers, NY
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Systems Engineer to support and enhance a secure hybrid infrastructure environment serving regulated business needs in Yonkers, New York. This Long-term Contract position will focus on designing, administering, and improving cloud and on-premises platforms across enterprise systems, networking, identity, and security domains. The role calls for a hands-on technical leader who can drive infrastructure maturity, strengthen operational resilience, and provide expert guidance on complex platform issues. Responsibilities: • Design and manage enterprise infrastructure spanning on-premises platforms, Azure Government, and government cloud environments to ensure stability, scalability, and compliance. • Establish and uphold technical standards for servers, storage, networking, identity, and security across hybrid systems. • Lead modernization efforts that advance cloud adoption, streamline platform consistency, and move workloads into approved environments. • Serve as the senior escalation resource for high-impact infrastructure, platform, and security incidents requiring deep technical analysis. • Provide coaching and technical direction to less experienced engineers while promoting strong operational practices across IT teams. • Administer Microsoft 365 government environments, including collaboration, endpoint management, messaging, and security capabilities. • Manage Azure Government services covering compute, networking, identity, policy enforcement, and security configuration. • Support Nutanix-based infrastructure and Windows Server environments, including Active Directory, Group Policy, and hybrid identity integration with Microsoft Entra ID. • Maintain secure network services such as firewalls, switching, wireless connectivity, and VPN solutions while advancing segmentation strategies for regulated environments. • Oversee backup, disaster recovery, resilience testing, audit support, vulnerability remediation, and documentation needed for compliance and operational readiness.
2026-09-18T00:00:00Z

Systems Engineer

Willow Grove, PA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Systems Engineer to deliver infrastructure and cloud initiatives for clients in Pennsylvania. This position is ideal for a hands-on technical specialist who can guide projects from discovery through deployment while collaborating with stakeholders across client, vendor, and internal teams. The role focuses on modernizing environments, strengthening security, and producing reliable documentation that supports long-term operational success. Responsibilities: • Direct end-to-end delivery of infrastructure and cloud engagements, ensuring projects are planned, executed, and completed according to scope and timeline expectations. • Act as the lead technical contact during implementations, partnering with clients, third-party providers, and internal engineers to keep work aligned and moving forward. • Install, upgrade, and transition core technologies such as Microsoft 365, Azure services, Windows servers, virtualization platforms, backup systems, and security tools. • Prepare project documentation including statements of work, schedules, implementation approaches, risk considerations, and technical recommendations. • Evaluate existing client environments, identify improvement opportunities, and advise on practical solutions that enhance performance, resilience, and security. • Carry out initiatives such as Microsoft 365 migrations, Azure deployments, Active Directory modernization efforts, and server consolidation projects. • Configure and support network infrastructure, including firewalls, switches, wireless platforms, VPN connectivity, and software-defined networking solutions. • Maintain compliance with security standards and documentation expectations by producing diagrams, procedures, and transition materials for completed work. • Contribute to kickoff sessions, progress reviews, and post-deployment discussions to promote clear communication and successful project outcomes. • Support solution scoping and estimation efforts with sales and account teams, and provide escalation assistance for advanced infrastructure issues when needed.
2026-09-15T00:00:00Z

Systems Engineer(Aderant or 3E)

New York, NY
onsite
Permanent / Full Time
120000 - 150000 USD / Yearly
We are looking for a Systems Engineer to support and enhance core financial applications used by a legal organization in New York, New York. This position focuses on maintaining reliable performance across Aderant or 3E-related environments, resolving user and system issues, and delivering meaningful reporting for finance and operational teams. The ideal candidate brings strong technical problem-solving skills, hands-on experience with legal financial platforms, and the ability to work effectively across multiple priorities in a fast-paced setting. Responsibilities: • Deliver day-to-day technical and functional support for Aderant, 3E, and connected financial applications to keep business operations running smoothly. • Investigate application issues, identify root causes, and coordinate escalation with senior team members or external vendors when deeper expertise is required. • Guide users on system features, workflow navigation, and issue resolution while providing timely and thorough assistance. • Maintain clear records of incidents, fixes, recurring problems, and support practices to improve knowledge sharing and service consistency. • Monitor financial data quality across core systems, validate accuracy, and resolve data-related issues that affect downstream processes. • Build and run ad hoc SQL-based queries and reporting outputs to support analysis, operational needs, and finance-driven decision-making. • Review cost recovery uploads, identify processing errors, and implement corrections to ensure complete and accurate transaction handling. • Produce standard and custom reports, dashboards, and Power BI deliverables for finance stakeholders and other business users.
2026-08-31T00:00:00Z

Marketing Technology Support

New York, NY
onsite
Temporary / Contract
58.9 - 62 USD / Hourly
We are looking for a detail-oriented Marketing Technology Support specialist to join a team in New York, New York. This Long-term Contract position will support marketing operations, data quality, and communication workflows by coordinating list management, reporting, privacy compliance, and platform administration. The ideal candidate brings strong organizational skills, sharp proofreading ability, and the capacity to manage multiple priorities while maintaining a high standard of accuracy. Responsibilities: • Organize and maintain marketing and working list folders to support accurate audience management and campaign execution. • Coordinate data imports and exports across marketing systems, ensuring information is handled accurately and efficiently. • Prepare and format business development reports in response to internal requests, presenting information in a clear and effective manner. • Process opt-out and unsubscribe requests in accordance with established privacy standards and firm policies. • Help maintain alignment with global data protection requirements by following current compliance practices and supporting ongoing governance efforts. • Assist with data quality initiatives such as resolving duplicate records, filling incomplete entries, standardizing country values, and consolidating address information. • Support employee onboarding and offboarding updates within the organization’s marketing technology environment. • Provide day-to-day assistance with the Vuture platform, including basic account setup, user support, troubleshooting, and escalation of advanced access or configuration needs. • Work closely with Marketing, Business Development, Communications, and IT teams to help deliver accurate, brand-consistent communications. • Track campaign results through platform reporting tools and summarize key performance indicators such as engagement levels and overall effectiveness.
2026-09-18T00:00:00Z

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z