<p>The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that cannot be resolved by Tier I or Tier II support teams. This position serves as the highest level of escalation within the help desk and works closely with system administrators, network engineers, and other IT specialists to ensure timely resolution of critical problems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the final escalation point for technical issues, providing expert-level support for hardware, software, network, and security-related problems.</li><li>Diagnose and resolve complex system and application errors, including root cause analysis and long-term solutions.</li><li>Collaborate with Tier I and Tier II teams to provide guidance, mentorship, and knowledge transfer.</li><li>Manage and prioritize high-impact incidents, ensuring minimal downtime and business disruption.</li><li>Perform advanced troubleshooting on servers, network infrastructure, virtualization platforms, and enterprise applications.</li><li>Implement and maintain documentation for processes, solutions, and best practices.</li><li>Work with vendors and third-party support teams to resolve specialized issues.</li><li>Participate in system upgrades, migrations, and deployments as needed.</li><li>Ensure compliance with organizational IT policies, security standards, and regulatory requirements.</li></ul><p><br></p>
We are looking for a dedicated Guest Services Representative to join our team in Memphis, Tennessee. In this role, you will provide exceptional hospitality and support to visitors of the museum, ensuring they have a memorable experience while engaging with exhibits and learning about the Civil Rights era. This is a Contract to position offering an exciting opportunity to grow within a dynamic environment.<br><br>Responsibilities:<br>• Greet and welcome guests at the entrance and Box Office, providing a warm and friendly first impression.<br>• Offer detailed explanations of ongoing and rotating exhibits, sharing insights on the Civil Rights era to enhance visitors’ understanding.<br>• Monitor assigned stations throughout the museum, including entrances, hallways, and the theater, ensuring smooth visitor flow and answering any questions.<br>• Deliver brief presentations before and after theater viewings to provide context and enhance the guest experience.<br>• Assist with managing crowd flow and directing visitors to various areas of the museum.<br>• Respond to inquiries and provide accurate information about the museum exhibits and facilities.<br>• Maintain a high level of professionalism and customer service, meeting organizational sales and service objectives.<br>• Stand for extended periods as required, ensuring all assigned areas are adequately supervised.<br>• Collaborate with team members to uphold the museum’s standards for guest satisfaction and operational efficiency.<br>• Ensure the museum environment remains welcoming and accessible for all visitors.
<p>This independent contributor role is responsible for driving the People strategy and managing all HR functions based in Memphis, Tennessee and require travel to Little Rock, Arkansas once a month. The HR Generalist will ensure operational excellence, foster a positive work environment, and align People strategies with organizational goals.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Human Resources Generalist:</strong></p><p><br></p><p>Serve as the primary HR point of contact and strategic partner to local leadership and employees in both locations.</p><p><br></p><p>Advise on organizational design, workforce planning, and change management initiatives.</p><p><br></p><p>Drive and support business unit objectives through effective People strategies.</p><p><br></p><p><strong>Employee Relations:</strong></p><p><br></p><p>Manage and resolve complex employee relations issues, conducting objective investigations.</p><p><br></p><p>Provide guidance and coaching to managers and employees on performance management, conflict resolution, and disciplinary actions while ensuring compliance with policies and labor laws.</p><p><br></p><p>Promote a high-performance, ethical, and inclusive culture.</p><p><br></p><p><strong>Talent Acquisition:</strong></p><p><br></p><p>Lead the end-to-end recruitment process for all non-executive roles, including sourcing, screening, interviewing, and offer negotiation.</p><p><br></p><p>Develop and implement effective recruitment strategies to attract and retain top talent.</p><p><br></p><p>Manage onboarding and orientation processes to ensure a seamless employee experience.</p><p><br></p><p><strong>Payroll & Benefits:</strong></p><p><br></p><p>Oversee the timely and accurate processing of payroll for supported locations, ensuring compliance with federal and state regulations.</p><p><br></p><p>Manage benefits administration, including enrollment, changes, and employee communications.</p><p><br></p><p><strong>Daily Operational Support:</strong></p><p><br></p><p>Maintain accurate and up-to-date HR data and employee files.</p><p><br></p><p>Manage HR compliance, including reporting, policy implementation, and mandatory training.</p><p><br></p><p>Support performance review cycles, compensation planning, and learning and development initiatives.</p><p><br></p><p>Act as a liaison for corporate HR initiatives implemented across the organization.</p><p><br></p>
