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2 results for Customer Service in Memphis, TN
- Memphis, TN
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- We are looking for a Customer Service Representative to support customers by answering questions, addressing account and billing concerns, and providing a positive service experience. This role is based in Memphis, Tennessee, and is a Long-term Contract position for someone who can communicate clearly, stay organized, and handle a steady flow of customer interactions. The ideal candidate is comfortable working in a call center environment, documenting conversations accurately, and following through to help bring issues to resolution.<br><br>Responsibilities:<br>• Respond to incoming and outbound customer contacts to provide accurate information about products, services, and account-related questions.<br>• Investigate service and billing concerns, complete appropriate adjustments when needed, and guide customers through available resolution options.<br>• Process support activities such as refunds, exchanges, or other account updates in accordance with established procedures.<br>• Escalate complex or unresolved issues to the appropriate internal teams and monitor progress when follow-up is required.<br>• Maintain detailed records of customer interactions, including the nature of the issue, actions taken, and final outcomes.<br>• Deliver clear and attentive communication in every interaction while balancing efficiency, accuracy, and customer satisfaction.
- 2026-06-12T00:00:00Z
- Collierville, TN
- onsite
- Temporary to Hire
- 20 - 22 USD / Hourly
- <p>We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process.</p><p>The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Communicate clearly and professionally with customers via phone and email</li><li>Utilize multiple systems and technology platforms to efficiently address customer needs</li><li>Respond to inquiries regarding products, pricing, order status, and availability</li><li>Partner with internal teams to support customer requirements and resolve issues</li><li>Process and validate customer orders accurately and efficiently</li><li>Coordinate order routing and fulfillment according to established procedures</li><li>Manage assigned customer accounts while maintaining high service standards</li><li>Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner</li><li>Adhere to departmental policies, procedures, and performance expectations</li></ul><p><strong>Qualifications</strong></p><ul><li>1–3 years of customer service, order management, sales support, or related experience</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Strong analytical, organizational, and problem-solving abilities</li><li>Proven ability to manage multiple priorities while maintaining attention to detail</li><li>Dependable with a strong work ethic and commitment to customer satisfaction</li><li>Ability to work independently and collaboratively within a team environment</li><li>Customer-focused mindset with a process-oriented approach</li><li>Experience with ERP systems and order management platforms is a plus</li><li>Bachelor's degree preferred</li></ul>
- 2026-06-09T00:00:00Z