We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. In this Contract to permanent position, you will play a vital role in building strong customer relationships, ensuring seamless service delivery, and addressing client needs effectively. This is an excellent opportunity to contribute to a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Build and maintain strong relationships with assigned customers by understanding their unique needs and preferences.<br>• Manage order processing, track shipments, and provide prompt updates to clients.<br>• Address customer concerns by offering personalized solutions and escalating complex issues as needed.<br>• Keep detailed and accurate records of customer interactions, transactions, and feedback.<br>• Provide product-related information, including nutritional details and compliance with food service regulations, to assist customers.<br>• Collaborate with sales, logistics, and operations teams to ensure smooth order fulfillment and high levels of customer satisfaction.<br>• Monitor customer accounts proactively to identify potential challenges and provide timely support.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fort Worth, Texas. In this role, you will play a vital part in ensuring smooth communication with customers, managing orders, and maintaining accurate data records. The ideal candidate is detail-oriented, eager to learn, and committed to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to customer inquiries and provide clear information regarding pricing, delivery schedules, and other details.<br>• Assist in setting up new customer accounts and ensuring all necessary documentation is completed.<br>• Maintain a detail-oriented and supportive approach during all interactions to foster positive relationships.<br>• Process customer orders accurately in the system and coordinate with internal departments as needed.<br>• Review expedited orders to ensure compliance with company guidelines before approval.<br>• Provide required documentation, including specification sheets, drawings, and certifications.<br>• Update and manage data across multiple customer portals to ensure accurate records.<br>• Upload essential documents such as order confirmations and shipping details to relevant systems.<br>• Monitor data quality and address discrepancies to prevent downstream issues.
Join a supportive, fast‑paced team dedicated to helping homeowners navigate their mortgage questions and stay on track with their accounts. In this advisory‑focused role, you’ll guide customers through solutions, answer questions, and provide clear, compassionate support. <br> What You’ll Do Deliver exceptional, positive customer service on every call Reach out to homeowners to understand their situation and provide guidance on available payment options Assist with inbound questions including escrow, website navigation, payoffs, and general account support Help customers process payments and connect eligible homeowners with refinance opportunities Participate in ongoing onsite training to stay current on mortgage policies and best practices Work toward team performance goals while maintaining high customer satisfaction
We are looking for a highly motivated Customer Experience Specialist to join our team in Coppell, Texas. This role focuses on delivering exceptional support to customers in the mortgage industry, addressing inquiries related to payments, escrow, refinancing, and early-stage collections. As a Contract to permanent position, it offers the opportunity for long-term career growth within a company that values internal promotion and ongoing development.<br><br>Responsibilities:<br>• Handle inbound and outbound calls in a fast-paced, high-volume call center environment.<br>• Address customer inquiries regarding mortgage payments, escrow accounts, tax questions, and refinancing options.<br>• Manage early-stage collections for accounts up to 60 days past due while maintaining a high standard of conduct.<br>• Utilize multiple systems and AI-driven tools to efficiently resolve customer concerns.<br>• Provide clear and effective communication to ensure customer satisfaction.<br>• Adapt to various customer scenarios and troubleshoot connectivity issues effectively.<br>• Collaborate with team members and supervisors to improve processes and enhance service quality.<br>• Participate in rotational Saturday shifts, ensuring timely support with compensatory time off.<br>• Follow business casual dress code and uphold company standards in all interactions.<br>• Leverage modern technologies to streamline workflows and improve customer experience.
We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in The Colony, Texas. This role involves working closely with a specific group of clients to ensure their needs are met effectively and efficiently. The ideal candidate will possess strong interpersonal skills, organizational abilities, and a proactive approach to delivering exceptional service.<br><br>Responsibilities:<br>• Address and resolve client inquiries and issues through ticketing systems promptly and professionally.<br>• Build and maintain strong relationships with assigned clients to foster trust and satisfaction.<br>• Manage multiple tasks and prioritize effectively to meet deadlines.<br>• Utilize basic Excel skills to organize client data and generate reports.<br>• Communicate effectively via email and other platforms to ensure clear and accurate correspondence.<br>• Troubleshoot connectivity issues and provide timely solutions.<br>• Collaborate with team members to improve customer success processes.<br>• Adapt to remote work settings while being available to attend occasional in-office meetings.<br>• Uphold reliability and dependability in all aspects of the role.
<p><strong>TIER 1 TECHNICAL SUPPORT REPRESENTATIVE</strong></p><p>This role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity. </p><p><br></p><p><strong>POSITION: TIER 1 TECHNICAL SUPPORT</strong></p><p><strong>LOCATION: GRAND PRAIRIE, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $18-$21/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Serve as the primary contact for incoming technical support requests through phone, email, and online channels.</li><li>Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues.</li><li>Ask clear, targeted questions to understand user problems and determine the most effective solution.</li><li>Document all support interactions in a clear, accurate, and complete manner.</li><li>Research recurring issues and contribute to internal knowledge resources.</li><li>Support continuous improvement efforts by identifying common technical trends.</li><li>Participate in ongoing training to expand both technical and customer service skills.</li></ul>
Our client is seeking a detail oriented Bilingual Receptionist to support front desk operations. This role is the first point of contact for visitors and callers and requires excellent communication in both English and Spanish. Responsibilities Greet and assist visitors Answer and route incoming calls (English/Spanish) Manage front desk, sign‑ins, and visitor logs Handle mail, deliveries, and general office support Maintain a clean and organized reception area
We are looking for a dedicated Collections Specialist to join our team in Richardson, Texas. This is a Contract to permanent opportunity where you will play a key role in managing customer accounts and ensuring timely payments. If you have a strong background in collections and are skilled in communication and negotiation, we encourage you to apply.<br><br>Responsibilities:<br>• Manage and monitor customer accounts to identify overdue payments and initiate appropriate collection actions.<br>• Communicate effectively with customers to negotiate payment arrangements and resolve outstanding balances.<br>• Utilize skip tracing techniques to locate customers and update account records accordingly.<br>• Prepare and send collection correspondence to customers, ensuring compliance with company policies.<br>• Document account statuses and maintain accurate records of all interactions and payment agreements.<br>• Assist in resolving customer service issues related to collections, providing attentive and timely support.<br>• Generate monthly reports detailing delinquent accounts and collection activities.<br>• Support workout arrangements and write-offs as necessary, ensuring proper documentation.<br>• Collaborate with team members to improve collection processes and enhance efficiency.<br>• Utilize tools such as Salesforce and Microsoft Excel to track and analyze account data.
We are looking for a motivated Collections Specialist to join our team in Richardson, Texas. This Contract-to-permanent position offers an excellent opportunity to manage accounts and ensure timely resolution of outstanding balances. The role involves engaging with customers to address overdue accounts, negotiating payment terms, and maintaining detailed records of activities and outcomes.<br><br>Responsibilities:<br>• Communicate with customers to address past-due accounts and discuss payment options.<br>• Negotiate and establish payment arrangements to resolve outstanding balances effectively.<br>• Perform skip tracing to locate customers and gather necessary information.<br>• Prepare and distribute collection correspondence, including notices and reminders.<br>• Document account statuses and update customer information accurately.<br>• Assist in resolving customer service inquiries related to billing and collections.<br>• Support workout arrangements and manage delinquency cases.<br>• Generate monthly reports on account delinquencies and collection activities.<br>• Utilize tools like Salesforce and Microsoft Excel to track and manage account data.
<p>We are offering a contract to hire role supporting administrative operations in planning, zoning, and building permitting. This role is ideal for an organized professional with strong communication skills, technical capabilities, and a customer-focused approach. You will be responsible for assisting both staff members and customers with platting, zoning, and building permit applications, ensuring compliance with specific requirements.</p>
<p>We’re looking for a Senior Cloud Engineer to design, build, and operate secure, scalable infrastructure on Google Cloud Platform (GCP). You’ll lead with GKE for container orchestration, Infrastructure as Code (Terraform or Ansible) for repeatability, and scripting (Python, Shell/Bash) to automate everything from provisioning to observability. This role bridges architecture and hands-on delivery, partnering closely with DevOps, SRE, Security, and application teams.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Architect & implement</strong> highly available, cost-efficient GCP environments (VPCs, subnets, routing, load balancers, Cloud NAT, Cloud DNS, Cloud Storage, Cloud SQL/Spanner/BigQuery as applicable).</li><li><strong>Design, deploy, and operate GKE</strong> clusters (node pools, autoscaling, upgrades, ingress, CNI/CNI‑overlays, workload identity, network policies, pod security).</li><li><strong>Automate infrastructure</strong> with Terraform or Ansible (modules/roles, workspaces/environments, pipelines, policy-as-code).</li><li><strong>Build platform tooling</strong> and automation in Python/Shell/Bash (provisioning, configuration drift remediation, release packaging, operational runbooks).</li><li><strong>Implement observability</strong> (Cloud Monitoring/Logging, Prometheus/Grafana, OpenTelemetry) and actionable alerting/SLOs.</li><li><strong>Harden security</strong> (IAM least-privilege, service accounts, secrets management, private clusters, image scanning, workload identity, org policies).</li><li><strong>Enable CI/CD</strong> for apps and infra (Cloud Build/GitHub Actions/GitLab CI, artifact registries, blue/green or canary deployment strategies).</li><li><strong>Drive reliability</strong>—capacity planning, performance tuning, backup/DR strategies, incident response, root cause analysis, and postmortems.</li><li><strong>Mentor engineers</strong>, codify best practices, and contribute to architectural standards and roadmaps.</li></ul><p><br></p>
We are looking for a reliable and detail-oriented Receptionist to join our team in Dallas, Texas. This is a Contract to permanent position that provides an excellent opportunity for growth and skill development. The ideal candidate will play a vital role in ensuring the smooth operation of the office and delivering exceptional service to both visitors and team members.<br><br>Responsibilities:<br>• Serve as the first point of contact by welcoming visitors and managing light traffic in the reception area.<br>• Answer and direct incoming calls using a multi-line phone system efficiently.<br>• Assist with administrative tasks, including office services and human resources support, as needed.<br>• Provide overflow assistance to paralegals and handle assigned paralegal tasks with due diligence.<br>• Collaborate with the Director of Administration to ensure office operations run smoothly.<br>• Maintain an organized and detail-oriented front desk environment.<br>• Support the team with other challenging tasks as requested.<br>• Learn and utilize standard software systems used by the firm.
We are looking for a dependable and proactive General Office Clerk to join our team on a long-term contract basis in Fort Worth, Texas. This position involves providing vital support to ensure smooth administrative operations while handling both clerical duties and light physical tasks. Ideal candidates will possess strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Sort and manage incoming and outgoing mail to ensure efficient distribution.<br>• Prepare conference rooms for meetings, including arranging furniture and basic audiovisual equipment.<br>• Welcome and assist visitors, maintaining an attentive and friendly front office environment.<br>• Keep the break room organized and stocked with necessary supplies.<br>• Handle physical tasks such as lifting boxes or equipment weighing up to 75 pounds.<br>• Perform scanning, data entry, and file organization to support office functions.<br>• Assist with document scanning and other back-office tasks as required.<br>• Provide general administrative support to office management and staff.<br>• Ensure cleanliness and orderliness in shared office spaces.
We are looking for a dedicated Collections Specialist to join our team in Richardson, Texas. This contract-to-permanent position is ideal for professionals who excel in managing account portfolios, resolving past due balances, and maintaining strong customer relationships. If you have a passion for problem-solving and a proactive approach to collections, we encourage you to apply.<br><br>Responsibilities:<br>• Communicate with customers to address and resolve overdue accounts through negotiation and payment arrangements.<br>• Perform skip tracing to locate customers and ensure timely recovery of overdue balances.<br>• Prepare and maintain detailed collection correspondence, ensuring accurate documentation of account status.<br>• Facilitate work-out arrangements to assist customers in resolving their financial obligations.<br>• Generate monthly reports on delinquency status and portfolio performance.<br>• Support billing collection processes and manage write-offs as necessary.<br>• Utilize tools such as Salesforce, Excel, and Word to streamline collection tasks.<br>• Collaborate with team members to enhance collection strategies and improve recovery rates.<br>• Ensure compliance with commercial lending and leasing protocols in all collection activities.
