We are looking for an IT Support Technician to provide hands-on technical support for a convention center environment in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity for events, staff operations, exhibitors, and guest access across large, high-traffic spaces. The role requires a practical troubleshooter who can respond quickly to technical issues, support network-related installations, and help deliver consistent service during conferences, trade shows, and public events.<br><br>Responsibilities:<br>• Provide on-site support for wired and wireless network issues affecting meeting spaces, event halls, lobbies, administrative offices, and other venue areas.<br>• Investigate connectivity interruptions, slow performance, and capacity concerns, then apply corrective actions to restore reliable service.<br>• Install and activate new network drops for exhibitors, registration setups, digital displays, production teams, and event operations.<br>• Test network connections and verify that infrastructure performs effectively under heavy user demand during large-scale events.<br>• Troubleshoot desktop, workstation, and hardware-related problems involving Windows-based systems and peripheral equipment.<br>• Manage and resolve service desk requests by documenting issues, tracking progress, and communicating updates to stakeholders.<br>• Support network hardware and infrastructure components by identifying faults, replacing defective equipment, and confirming proper operation.<br>• Assist with setup, support, and teardown activities tied to multi-phase event schedules and changing technical requirements.
We are looking for an IT Support Technician to provide onsite technical support for network and end-user technology operations in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity across a busy convention center setting, where event activity demands fast issue resolution and consistent system performance. The role will support exhibitors, staff, and guests by addressing technical problems, installing new network connections, and helping ensure technology services remain stable during conferences, trade shows, and other large gatherings.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop, workstation, and network-related issues affecting staff, exhibitors, and event operations.<br>• Investigate and resolve wired and wireless connectivity problems in meeting spaces, public areas, administrative offices, and event halls.<br>• Install, test, and activate new network drops to meet the technical needs of exhibit spaces, registration areas, digital displays, and production teams.<br>• Monitor network behavior during high-traffic events and take corrective action to improve reliability, speed, and user access.<br>• Troubleshoot hardware and infrastructure components, including network equipment and end-user devices, to minimize downtime.<br>• Manage and update service desk tickets by documenting incidents, solutions, and follow-up actions in a timely manner.<br>• Support infrastructure-related projects by assisting with configuration tasks, device setup, and on-site technical deployments.<br>• Verify that network and workstation performance aligns with operational expectations before, during, and after event cycles.
<p>We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.</li><li>Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.</li><li>Utilize Tanium for endpoint management, security, and compliance monitoring.</li><li>Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.</li><li>Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.</li><li>Collaborate with the IT team to develop and implement policies and procedures for MAC management.</li><li>Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.</li><li>Document support activities, configurations, and procedures accurately.</li><li>Stay updated with the latest industry trends and best practices in MAC support and management.</li></ul><p><br></p>
We are looking for a Spare Parts Support Specialist to join our team in Miramar, Florida in a contract-to-permanent capacity. This role is ideal for someone who combines strong parts knowledge with a customer-focused mindset and can manage quotes, purchasing activity, and order coordination with precision. The position supports spare parts and service operations by helping ensure customers receive accurate information, timely responses, and dependable fulfillment.<br><br>Responsibilities:<br>• Prepare accurate spare parts quotations by reviewing customer needs and identifying the correct components.<br>• Develop recommended spare parts lists based on equipment requirements, usage patterns, and service considerations.<br>• Coordinate closely with shipping and receiving teams to support prompt, correct movement of incoming and outgoing parts.<br>• Track freight and transportation expenses and help identify opportunities to control shipping-related costs.<br>• Communicate with external suppliers to obtain pricing, availability, and technical details for required parts.<br>• Support the spare parts and service function by responding to requests and helping maintain a high standard of customer satisfaction.<br>• Process purchasing-related tasks such as purchase order follow-up and vendor coordination to keep orders moving efficiently.<br>• Contribute to daily sales and parts support activities while handling additional assigned duties as business needs evolve.
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.<br><br>Responsibilities:<br>• Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment.<br>• Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications.<br>• Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket.<br>• Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations.<br>• Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
<p>We are seeking a <strong>Help Desk Support Technician </strong>to provide frontline support to end users by troubleshooting hardware, software, and access-related issues. Based on general knowledge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to incoming support requests through a ticketing system and ensure timely resolution in accordance with established SLA requirements. Based on general knowledge.</li><li>Troubleshoot common issues involving hardware, software, login access, email, desktop support, and basic applications in Windows and Office 365 environments. Based on general knowledge.</li><li>Document issues, troubleshooting steps, and resolutions accurately within the ticketing system. Based on general knowledge.</li><li>Escalate more complex technical problems to higher-level support teams when appropriate. Based on general knowledge.</li><li>Deliver professional, customer-focused support to end users while maintaining strong attention to detail. Based on general knowledge.</li></ul>
<p>Help Desk / Desktop Support Job Posting</p><p>We are seeking a Help Desk professional with experience supporting end users in a fast-paced environment. The ideal candidate will have hands-on experience with Active Directory, Microsoft Office, Office 365, Windows 10, and ticketing systems.</p><p>Key Responsibilities:</p><ul><li>Provide first-level technical support for hardware, software, and user access issues</li><li>Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems</li><li>Manage user accounts, password resets, and permissions in Active Directory</li><li>Document, track, and resolve issues through a ticketing system</li><li>Escalate complex technical problems to higher-level support teams as needed</li><li>Assist with workstation setup, software installation, and basic system configuration</li><li>Deliver strong customer service while supporting internal users</li></ul><p><br></p><p><br></p>